Housing Operations Support Officer – Aids & Adaptations

An opportunity has arisen within The Housing Services Team for a Housing Operations Support Officer – Aids & Adaptations

Are you an experienced professional with a passion for improving people’s quality of life?

Do you bring a dynamic approach to problem solving

Can you demonstrate empathy and understanding when working with vulnerable adults?

Do you thrive in a fast-paced environment where priorities can shift quickly?

Can you bring enthusiasm and a positive attitude to challenging situations?

Operational Duties & Accountabilities

- To manage the delivery of the Aids & Adaptations program in residents’ homes, in collaboration with the Planned Works Surveyor - Aids & Adaptations, in all aspects of tenant and contractor engagement, delivering an excellent service that supports residents to access accommodation that sustains their independence, privacy & dignity.

- To manage and deliver all Minor Aids & Adaptions works on behalf of tenants, from conducting the initial assessment to successful delivery of the works.

- To be the main point of contact for residents during invasive Major works, working in partnership with the A&A Surveyor, all stakeholders, external agencies, consultants, and contractors, ensuring the needs of the residents are met.

- To work in close partnership with Housing Management, colleagues and external statutory agencies including Occupational Therapists, Social Care and Health Services to ensure a creative and coordinated delivery of high-quality, timely and cost-effective work.

Closing date for applications: 09:00am on Monday 28^th April 2025.  

Interview date: Tuesday 6th May 2025. 

Please note we do not accept applications after the closing date and time given on the advert.

In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council

The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here

We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here

Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.