Concierge

An exciting opportunity has arisen to work with Harborough District Council in The Symington Building.  You will work alongside colleagues from the Council as well as visitors to the library, museum, shops and other partnership services based in the building.  As the first point of contact for our customers and visitors, you will deliver a first-class customer experience ensuring all enquiries are processed to the required performance standards and in a timely manner.

As an ambassador of The Symington Building, you will be responsible for receiving visitors, issuing name badges and announcing their arrival to colleagues.  You will provide customers with accurate information about services available and direct them as required.  You will manage the reception area, ensuring all information displayed is up to date, fully stocked and professional in appearance.

Utilising the Council’s software systems and internet site, you will make appointments for customers and manage emails received into the Concierge inbox, responding or redirecting as required within agreed timescales. 

Your previous experience as a receptionist or similar front of house role will have provided you with the knowledge and understanding of what ‘excellent customer service’ looks like.  You will be used to working in a busy environment and have well developed interpersonal skills which will help you to deal professionally, diplomatically and empathetically with customers in a variety of situations. 

You will have proven experience of working with computerised systems including diary management and email.  Your attention to detail, the ability to learn quickly and your adaptable approach is essential.  You will be keen to put forward your suggestions for changes or improvements to service delivery for the benefit of our customers, and you will have demonstrable experience of working in a large team environment.

The Concierge position operates on a three-week rota basis, however flexibility will be required to allow for holiday and sickness cover.  

Hours – 3 week shift pattern – Monday to Friday (average of 18.33 hours per week)

Week 1 – Monday to Friday 8:30am – 2.30pm

Week 2 – Monday to Thursday 2:15pm – 8pm  Friday 2:15pm – 6.45pm

Week 3 – Off

Full training and a uniform will be provided.

All applicants should be aware that any employee, who is at threat of redundancy at the time of a position being advertised, will have priority status.

Interviews will be held on Tuesday 3 June 2025

The closing date for receipt of completed applications is 9.00am on Monday 19 May 2025

Desirable criteria from the person specification may be used for sifting purposes.