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What:

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This job has expired on Jobs Go Public.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Caseworker - Building Control - Level 2 / Grade 3

Guildford Borough Council

Guildford Borough Council logo

Millmead House Offices, Millmead, Guildford GU2 4BB (On-Site)

Permanent, Full time

No DBS check required

£28,724 - £31,724

37 hours


We are currently seeking a dynamic and dedicated Building Control Caseworker (Level 2/ Grade 3) to join our Building Control team. This role is business support-focused, operating in a fast-paced and demanding environment. We are looking for an individual with high energy, excellent organisational skills, and a commitment to achieving outstanding performance and accuracy.

Key Responsibilities:

  • Efficiently process new applications submitted electronically via the Planning Portal and email.
  • Maintain and update customer and back-office information systems (Acolaid Idox, Ishare) with accuracy, ensuring compliance with Data Protection principles.
  • Manage document uploads and ensure accurate task creation for further evaluation by Grade 3, 4, 5, or specialist caseworkers.
  • Archive, upload, and publish redacted decision notices and completion certificates.
  • Monitor and process notifications, such as CP Scheme submissions and daily inspection records.
  • Handle telephone and online payments, and direct clients to online payment options.
  • Notify relevant colleagues about potentially dangerous structures and assist in gathering supporting documents for applications.
  • Handle inquiries, escalating complex issues to senior caseworkers when necessary.
  • Log demolition notices and notify relevant stakeholders within statutory timelines.
  • Provide support to the self-serve process by directing customers to online payment portals and guiding them through submission processes.
  • Validate new applications, ensuring accuracy and compliance with Data Protection and GDPR requirements.
  • Issue refunds through the finance ticket log system and process fee quotes in collaboration with senior caseworkers.

What We Are Looking For:

  • Demonstrated experience in a fast-paced and challenging work environment, ideally within building control or a local authority setting.
  • Strong attention to detail and accuracy.
  • The ability to manage casework efficiently, ensuring quick turnaround times.
  • Experience with customer service and handling inquiries, including the ability to resolve moderate issues independently.
  • Strong IT skills, including experience with relevant systems (e.g., Acolaid Idox, Ishare).
  • Excellent communication skills, both written and verbal, and the ability to liaise effectively with colleagues, customers, and stakeholders.

Why Join Us?

  • You will be part of a supportive and collaborative team that is committed to maintaining high standards in the Building Control support service.
  • Opportunities for professional growth and development within the council.
  • A challenging and rewarding environment where you can make a real impact.

What’s in it for you?

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows work from home and take extra flexi days (by agreement). We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.

If you would like to know more about the opportunity please email/talk to Julie.Taylor@guildford.gov.uk

 

 

Job Profile

What you will need to succeed:

  • Strong team working skills
  • Excellent time management and organisation skills
  • High level communication and presentation skills including clear, concise reporting and correspondence particularly concerning complex or controversial issues.
  • Continually seek to develop your competence in a variety of IT systems and packages
  • The ability to communicate with people of different social, economic and professional backgrounds.

Closing date: Fri 08/11/2024 at 23:59
Job reference: 3/24/295815
Vacancy downloads:

Information_for_Candidates.pdf

Organisational_Culture_framework.pdf

Reference_Form_11B_for_posts_requiring_DBS.pdf

Reference_Form.pdf

downloaded_document__8_.pdf

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