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This job has expired on Jobs Go Public.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Senior Customer Services Advisor

Harborough District Council

Harborough District Council logo

Market Harborough, Leicestershire (On-Site)

Permanent, Full time

Basic DBS check required

Grade 5 £28,770 to £31,364

37 hours


As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.  

You will assist the Customer Services Manager with the day-to-day management, supervision, support and monitoring of the service.   You will undertake a variety of administration and reporting duties including the completion of performance data reports and staff rotas.  

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team. 

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers. 

This post is based primarily at The Symington Building in Market Harborough.  The Council operates an agile working policy, which will enables advisors to work from home from time to time, dependent on the needs of the business.

Applicants must have:

  • The commitment to delivery high quality customer services
  • Experience of working in a customer focused environment
  • The ability to multi-task and prioritise workloads
  • Experience of working with computerised systems

Benefits of working for us | Working for HDC | Harborough District Council

The closing date for receipt of completed applications is 9am Monday 7th October 2024, with interviews to be held on Tuesday 15th and Wednesday 16th October 2024.


Closing date: Mon 07/10/2024 at 09:00
Job reference: HBC/24/292790
Vacancy downloads:

Senior_CSA_JD_and_PSpec_Sept_24.pdf

Recruitment-_Privacy_Notice.pdf

Notes_to_Candidates_-_October_2023.pdf

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