Waste and Recycling Officer - Internal Applicants Only

JOB DESCRIPTION

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: Scale 6 £34,416 - £35,982

Contract Type: Full time Fixed term - 12 month secondment

Working hours per week: 36

Application Deadline: 01/12/2024

Proposed Interview Date(s): TBC

Reference:1522

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

To monitor a number of contracts with a range of suppliers to ensure contract compliance and delivery of high quality, cost effective services that deliver positive outcomes for Waltham Forest residents and the Council. To assist in customer, supplier and contract communication and resident engagement.

• Plan, organise and deliver own work to provide effective support to the service area.
• Provide advice and support to colleagues, customers / stakeholders.
• Receive, review and respond to queries / complaints within area of responsibility. Resolve where appropriate or escalate further as required.
• Contribute to projects / service initiatives as required.
• Create documents and other materials to support the service area.
• Ensure cyclical auditing of contract compliance is completed to assist in developing contract improvement plans, communicate the findings to the contract compliance officer for appropriate sanctioning action.
• Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.

The role is spilt between being out of the office for monitoring purposes and time in the office to complete desk-based tasks and a full UK driving licence is desirable.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Monitor and report on performance of contracts/service level agreements within area of responsibility as required
• Ensure that outcomes from monitoring contract service delivery activity are clearly and accurately captured
• To provide technical and project support to all functions of the Neighbourhoods RecyclingTeam

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• Educated to an attainment level of 5 GCSE subjects which must include English and Mathematics at 'C' pass grade or an approved equivalent.
• Excellent ICT skills, including the ability to full utilise Microsoft Office products, particularly Excel (essential) and Access (desirable)
• Excellent organisational and administrative skills with proven ability to prioritise workloads and achieve deadlines
• Excellent written and spoken communication skills
• An understanding of effective meeting and contract report auditing, noting any weaknesses or failures in service delivery from tracking actions detailed within service improvement plans and informing appointed officers of findings for possible escalation and sanctioning.
• Knowledge and experience of operating in a local authority customer focused and strategic environment.
• An understanding and working knowledge of good practice in contract management
• Ability to manage, collate and present large amounts of performance and other data from suppliers / providers, highlighting key messages and areas of strength and weakness for publication within performance dashboards
  

Terms and conditions:

Satisfactory employment references and CIFAS identity checks;

Suitable driver's license;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Melanie Greaves, Contract Compliance Officer at melanie.greaves@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.