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Are you a proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division.This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that impact thousands of users across the council. What You’ll Be Doing<ul><li>Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management.</li><li>Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000.</li><li>Mentor &amp; Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures.</li><li>Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles.</li><li>Financial Oversight: Maintain order logs, reconcile payments, manage mobile phone contracts, and monitor software licenses.</li><li>Security &amp; Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards.</li><li>Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council’s values and commitment to service excellence.</li></ul> What You’ll Bring<ul><li>Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus.</li><li>Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management).</li><li>Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement.</li><li>Knowledge: Solid understanding of ICT terminology, financial management, ITIL principles, and cyber security best practices.</li></ul> Why Medway Council?We’re a forward-thinking organisation committed to innovation, inclusion, and sustainability. You’ll be part of a supportive team that values your expertise and encourages growth. With flexible hybrid working, a strong focus on professional development, and a mission to become carbon neutral by 2050, Medway Council offers more than just a job—it offers a purpose.Ready to lead with impact and shape the future of ICT support? Apply today and be part of a team that’s making a difference.If you would like to have an informal discussion with the recruiting manager, please e-mail Paul Thompson on <a href="mailto:paul.thompson@medway.gov.uk" target="_blank">paul.thompson@medway.gov.uk</a> In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Lead Business Support Officer

Are you ready to be a Champion for Children in Medway? If you are seeking repetition and predictable, this is NOT the role for you! We are seeking team members to join us in our work, this will include our work to implement the responsibilities outlined in the <a href="https://assets.publishing.service.gov.uk/media/67dd2b17a18f580c277f7887/CWS_Bill_Policy__Summary__notes_as_amended_in_the_House_of__Commons.pdf" target="_blank">Children's Wellbeing and Schools Bill</a> We are a lively team and the work is at a fast pace. We are looking for enthusiastic and committed person to join us in our work supporting children and young people known to Medway Virtual School (MVS). All of our work contributes to securing improved educational outcomes for these children and young people.You will be the first point of contact for other professionals and, at times, carers. You will manage service inboxes which are public facing, providing first line information and guidance. You will track responses and provide direction for further support. You will need to be proficient in accurately and safely handling information from a range of sources. The day may not always go to plan and you will always need to respond quickly and accurately however you will not be alone in your role. There are other team members in the same role so effective communication across the team is crucial so that work is not missed or duplicated.There will always be ‘change ahead’ and in this you will be surrounded by creative and child centred colleagues. Children Matter in Medway, and Medway’s Children Matter.We would encourage a conversation about the role. Please do look at the job description and if you have any questions or would like to discuss the role, please do not hesitate to make contact: <a href="mailto:sarah.hall@medway.gov.uk" target="_blank">sarah.hall@medway.gov.uk</a> If you want to read about the work of the virtual school and our responsibilities please have a look here: <a href="https://www.medway.gov.uk/info/200137/schools_and_learning/1041/education_of_looked-after_children" target="_blank">MVS</a> or read GOV.UK's guidance on <a href="http://www.gov.uk/government/publications/promoting-the-education-of-looked-after-children" target="_blank">promoting the education of looked-after children and previously looked-after children</a> Shortlisting will be using the information on your application against the job description.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.<ul></ul>

Medway Virtual School Business Support Officer

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamKingston Music Service (KMS) nurtures young people in the Royal Borough of Kingston regardless of background to create, perform, be inspired by and celebrate the music they love; reaching all corners of the borough, ensuring children who want to make music are able to. Each week, our skilled team of approximately 60 tutors provides instrumental and vocal lessons to over 1,500 pupils in schools and music centres. KMS hosts a variety of events, including primary singing festivals, family concerts, and school workshops. Our 11 ensembles, which feature String Orchestras, Jazz Bands, Percussion Ensembles, and Concert Bands, perform regularly throughout the year.The Kingston Library service runs 7 libraries throughout the borough and the Heritage Service runs the popular Kingston Museum and Heritage Centre. Both work with schools and families to bring a range of activities to the local community. The Culture and Heritage Service also develops partnerships with many local charities including the Rose Theatre, Creative Youth and Kingston International Film Festival.About the Role and Our Ideal CandidateThe Support Hub Officer reports to the Support Hub Team Leader, providing business, financial and administrative support across the Culture and Heritage Service which includes Kingston Music Service (KMS), Kingston Museum, Heritage Centre, Cultural Partnerships and the seven borough Libraries.As Support Hub Officer, you will ensure the smooth admin function of all culture and heritage services through:&nbsp;&nbsp;&nbsp;<ul><li>Supporting the progression and development of KMS admin procedures giving customers and users the best service possible.</li><li>Working closely with colleagues to ensure tasks are completed in a thorough and timely manner, supporting front-line staff and project work.</li><li>Operating financial, HR and database responsibilities are delivered successfully and in line with council policy.</li><li>Working with managers to build student numbers in KMS lessons and ensembles through good customer service, productive scheduling and assisting with marketing of provision.</li><li>Supporting libraries, heritage and partnerships colleagues with various functions including invoicing, payment, purchasing and stock control.&nbsp;</li></ul>You will be based in the KMS offices at the Hook Centre where we work closely with our library and adult education colleagues.About youWe are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Support Hub Officer

Are you ready to take on an exciting new role? The Finance and Business Improvement Division have an opportunity for Personal Assistant to the Chief Operating Officer. We are looking for a team player with previous senior management administration experience, including diary management and assisting with Freedom of Information requests. Could you be our newest team member? This role will give you the opportunity to utilise your knowledge and skills in supporting the work of our Chief Operating Officer including providing key administration and effective diary management. The successful candidate will be the first point of contact with a diverse range of stakeholders and have the opportunity to see and be a part of the Finance and Business Improvements Division support to both Council colleagues and Medway residents.The Finance and Business Improvement Division is a friendly and supportive department, and the Chief Operating Officers Management Team will work to ensure that the successful applicant feels very much part of it. The successful post holder will be subject to a standard DBS check. Interviews will be held 18 November 2025For more information about this role please contact Rebecca Weeks, Executive Assistant to the Chief Operating Officer on either 01634 334411 or <a href="mailto:rebecca.weeks@medway.gov.uk" target="_blank">rebecca.weeks@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. The Finance and Business Improvement Division are seeking a PA to Chief Operating Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Personal Assistant to Chief Operating Officer [Section 151 Officer]

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Apprentice Counter Fraud Investigator

 £30,288 - £31,611

 About the Role

 Are you passionate about protecting public funds and making a real difference in your community? The London Borough of Newham is seeking a motivated and inquisitive individual to join our Counter Fraud Team as an Apprentice Investigator.

 This is a unique opportunity to gain hands-on experience in fraud prevention and investigation while working towards a nationally recognised qualification. You’ll be part of a dynamic team committed to tackling fraud across housing, council tax, business rates, and other public services.&nbsp;

 What You’ll Do

 <ul>
<li>Assist in the investigation of suspected fraud&nbsp;cases across various council services</li> <li>Gather and analyse evidence, conduct interviews, and support enforcement actions</li> <li>Work closely with internal departments and external agencies to share intelligence</li> <li>Maintain accurate records and contribute to&nbsp;reports and case files</li> <li>Learn and apply relevant legislation, policies, and investigative techniques</li> <li>Complete apprenticeship training and assessments with full support from the team</li> </ul>

 What We’re Looking For

 <ul>
<li>A keen eye for detail and strong analytical skills</li> <li>Excellent communication and interpersonal abilities</li> <li>Integrity, discretion, and a commitment to&nbsp;public service</li> <li>Willingness to learn and develop professionally</li> <li>Completed at least A levels (or equivalent) and hold GCSEs (or equivalent) in English and Maths at grade C/4 or above</li> <li>Eligibility to work in the UK and undertake an apprenticeship programme</li> <li>Relevant experience/education in a related sector is desirable</li> </ul>

 What We Offer

 <ul>
<li>A structured apprenticeship programme with on-the-job training</li> <li>Support from experienced fraud investigators and mentors</li> <li>Opportunities to progress into permanent roles within the team subject to vacancies being available</li> <li>Access to Newham Council’s employee benefits, including pension scheme, wellbeing support, and flexible working arrangements</li> </ul>

 A chance to contribute to a safer, fairer borough for all residents

 Hybrid working arrangements with on average two days a week on site in the borough, with the remainder working from home

 If you're ready to start your career in counter fraud and help protect vital public resources, we want to hear from you.

 Please view JD here

 Closing date 26/10/25

 Please attach your CV and supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

 We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

 The closing date for the receipt of applications is 10pm 26 October 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early.&nbsp;

 You will be notified if your application has been successful.

 Should you want to discuss the role please contact Alice McFarlane, Senior Fraud Investigator on 020 3373 9893 or <a href="mailto:alice.mcfarlane@newham.gov.uk" target="_blank">alice.mcfarlane@newham.gov.uk</a> for more information.

 Additional Information

 We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Counter Fraud Apprentice Investigator

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An exciting opportunity has arisen for a highly organised and motivated individual to join our Property Services team, supporting the delivery of the Capital Programme within a thriving housing organisation.As part of the Business Support Team, and reporting to the Business Support Team Manager, you will provide a high-quality administrative and business support service that underpins the effective running of Property Services, Asset Management, Compliance, and the Capital Delivery Programme.Key responsibilities include:<ul>
<li>Delivering comprehensive administrative support, including diary management, meeting coordination, agendas, minutes, and action tracking.</li>
<li>Maintaining and updating information systems, ensuring records and correspondence are accurate, accessible, and compliant with policies and procedures.</li>
<li>Coordinating responses to resident queries, complaints, and Freedom of Information requests within agreed timescales.</li>
<li>Supporting procurement and financial processes, including raising purchase orders, processing payments, monitoring budgets, and producing financial reports using Agresso.</li>
<li>Managing the Property Services generic mailbox and ensuring enquiries are responded to promptly and professionally.</li>
<li>Supporting internal and external communications, including correspondence with residents, contractors, councillors, and other stakeholders.</li>
<li>Assisting with the Emergency Call Out service, rota management, and associated record keeping.</li>
<li>Contributing to the smooth delivery of capital schemes by ensuring accurate documentation, compliance with governance procedures, and timely updates to relevant databases.</li>
</ul>What you’ll bring:<ul>
<li>Proven experience in providing business and administrative support in a fast-paced environment, ideally within the public sector.</li>
<li>Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and the ability to produce accurate, high-quality documents and reports.</li>
<li>Knowledge and practical experience of using Agresso (essential).</li>
<li>Excellent organisational skills with the ability to prioritise competing demands and meet deadlines.</li>
<li>Strong communication and interpersonal skills, with the ability to work collaboratively across teams and build positive relationships at all levels.</li>
<li>A flexible, solution-focused approach with the confidence to take initiative and contribute to continuous improvement.</li>
</ul>What we offer: This role provides the chance to play a key part in supporting the delivery of vital property and housing services. You will be joining a team committed to collaboration, accountability, and excellence, where your contribution will directly support improvements for our residents and communities.We are looking for someone who shares our organisational values and is ready to bring their skills, passion, and commitment to make a real difference.“Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.”

London Borough of Tower Hamlets

Business Support Officer- Property Services/ Capital Delivery

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Salary:&nbsp;£38,923 - £43,749 Grade: Level 3 Zone 1 Location: Camden (office-based with occasional site visits) Hours per week:&nbsp;36 Hours (Full Time)&nbsp; Contract Type: Permanent/ Full Time Closing date: Sunday 12^th October 2025 at 23:59 Flexible working options available – open to discussion Come and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us.&nbsp; Drop in any time, we’d love to see you! About Camden At Camden, we’re building somewhere everyone can thrive. We want our borough to be the best place to live, work, study, and visit. We’re home to some of the UK’s most important conversations – from social change to climate action – and we’re making radical change a reality so that no one is left behind. Join us and be part of creating a better future for everyone. The role We’re looking for a Gas Compliance Administrator to join our Gas Safety &amp; Compliance team. This is a key role that helps keep our residents safe by making sure we meet our legal responsibilities around gas servicing. You’ll be responsible for coordinating Camden’s 60-day gas servicing and enforcement process – making sure appointments happen on time, records are accurate, and any access issues are followed up quickly. You’ll also prepare legal case files, support court processes, and help ensure our homes remain compliant and safe. This is a varied role where you’ll work closely with residents, colleagues across Housing and Legal Services, and our in-house Gas Servicing team. What you’ll do <ul> <li> Track and manage properties through the gas servicing cycle. </li> <li> Keep accurate, auditable records on Camden’s compliance systems. </li> <li> Communicate with residents clearly and professionally about servicing and enforcement. </li> <li> Support legal enforcement processes, preparing case files and attending court when needed. </li> <li> Produce reports and monitor performance against compliance targets. </li> <li> Work with colleagues across Housing, Customer Services, Gas Servicing, and Legal to resolve issues. </li> <li> Respond sensitively to residents, including those in vulnerable circumstances. </li> </ul> About you We’re looking for someone who: <ul> <li> Has experience in administration or compliance, ideally in housing, property services, or a regulatory setting. </li> <li> Understands gas safety and housing legislation (or is willing to learn). </li> <li> Is highly organised, with great attention to detail and case management skills. </li> <li> Can communicate confidently with residents and colleagues, even in challenging situations. </li> <li> Has experience preparing legal documentation and is comfortable supporting enforcement action. </li> <li> Is IT-savvy and able to produce clear reports. </li> <li> Is willing to occasionally work early mornings, evenings, or attend site visits. </li> </ul> Working for Camden At Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be. Inclusion and Diversity We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates. Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference. Accessibility and Adjustments We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or call 020 7974 6655. Apply To view the full Job Profile, please click (HERE). To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.

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