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Business Centre Administrator/Social Media Coordinator (RP0136)14.5 hours per week (Thursday &amp; Friday)Starting salary £29,802 pro rata with potential progression to £32,956 pro rata on achieving designated skills and experience The WelTech and HatTech Business Centres, are both superb facilities for start-up and small businesses. The Business Centres help meet the demand for office accommodation within the Borough. The Centres offer a range of cost-effective private offices, meeting rooms for hire and virtual business services. HatTech also offers a large Co-Working suite, offering flexibility in a professional environment whilst providing an opportunity to work alongside other business entrepreneurs as their business grows.We are looking for an excellent, experienced administrator to support with a range of administrative duties across both sites.You will be responsible for marketing the services available, maintaining the website and social media accounts, arranging networking events, meeting potential licensees, setting up licenses, preparing the monthly invoices for chargeable services and providing a first-class customer service to occupants, visitors, and other staff. You will also be a key holder and hold responsibility for the security of the buildings when on site.It is essential you have excellent administrative skills and ideally experience within a marketing activity to be successful in this role.You will need to have great customer service skills, be good at prioritising your work to meet deadlines but also flexible to meet the needs of business. It is essential you have a sound working knowledge of managing and maintaining social media channels. You must have Customer Service experience and confident in dealing with customer enquiries.You will need excellent MS Office skills and ideally have experience of raising and processing orders and invoices on a financial management system.An NVQ in Customer Service or Business Administration is desirable and a proven track record of Social Media channels is essential.As a key holder, you must have a full driving license and access to a car. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.Closing date for applications is 27 July 2025Remote assessment will be held on 1 August 2025Interviews will be held on 7 August 2025 Keywords: welwyn hatfield, business centre, administrator, social media,

Welwyn Hatfield Borough Council

Business Centre Administrator (RP0136)

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<h2>Good Growth</h2>
Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.
<h2>About the role</h2>
The GLA Transport Team is seeking an outstanding candidate to fill a vacancy left by an internal secondment. This is a part-time role of 18.5hrs and we are open to discussing how these hours are managed through the week for the suitable candidate and to meet the needs of the need. &nbsp;
Working in a busy team, you will act as a first point of contact for enquiries to the team, both internally and externally, including from senior officers and politicians, and respond promptly to requests. You must be able to cope with high volumes of emails, keep track of a large number of tasks and most importantly be able to assess and prioritise work confidently and quickly.&nbsp; You will be relied on to manage processes on behalf of the team and therefore will have outstanding organisational skills and attention to detail.&nbsp; You will have experience in a fast paced office environment and thrive under pressure. If you’ve got experience in a political environment this would be an advantage, as you will work on sensitive matters on a daily basis.
The successful candidate will join a small team already operating on a job share basis. As such you need to have excellent communication skills and be able to use and improve monitoring processes to ensure you can all keep track of tasks.&nbsp;
If the key accountabilities sound like a good fit, feel free to contact Kat Stretton, Deputy Head of Transport, for an informal chat about the role and what we're looking for.
<h2>What your day will look like</h2>
<ul>
<li>Coordinating responses to a high volume of complex correspondence</li>
<li>Drafting responses to the public, boroughs, politicians and other key stakeholders, in liaison with key contacts at Transport for London.</li>
<li>Managing briefing requirements for the Transport team on behalf of the Mayor and the Deputy Mayor for Transport</li>
<li>Liaising with Transport for London to ensure queries from the Mayor, his office and his advisors are dealt with effectively and in a timely manner.</li>
<li>Raising purchase orders and completing goods received notices via the finance database to ensure the timely confirmation and delivery of required goods and services.</li>
<li>Developing and maintaining appropriate administrative systems and processes, such as filing</li>
</ul>
<h2>
 Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria: 
<ul>
<li>A high level of competence using office information and IT applications, and practical experience of using this to provide high-quality business support, including developing processes and managing confidential information.</li>
<li>Evidence of proficiency in dealing with complex written correspondence cases.</li>
<li>Substantial knowledge and evidence of delivering high quality customer services and proven success in applying this knowledge in a comparable high-profile organisation.</li>
<li>Sound relationship management skills, with the ability to establish and maintain relationships with external stakeholders to help deliver results, including at senior levels.</li>
</ul>

<h2>
 Behavioural Competencies</h2>

Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 2 indicators of effective performance
<ul>
<li>Develops new professional relationships</li>
<li>Understands the needs of others, the constraints they face and the levers to their engagement</li>
<li>Understands differences, anticipates areas of conflict and takes action</li>
<li>Fosters an environment where others feel respected</li>
<li>Identifies opportunities for joint working to minimise duplication and deliver shared goals</li>
</ul>

Stakeholder Focus
… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.&nbsp;
Level 1 indicators of effective performance
<ul>
<li>Listens to understand requirements without making assumptions</li>
<li>Demonstrates an enthusiastic and ‘can do attitude’ to all requests</li>
<li>Provides timely, accurate and personalised responses</li>
<li>Provides a polite and helpful first point of contact for stakeholders</li>
<li>Learns from feedback to improve personal service to others</li>
</ul>

Planning and Organising
… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard
Level 2 indicators of performance
<ul>
<li>Prioritises work in line with key team or project deliverables</li>
<li>Makes contingency plans to account for changing work priorities, deadlines and milestones</li>
<li>Identifies and consults with sponsors or stakeholders in planning work</li>
<li>Pays close attention to detail, ensuring team’s work is delivered to a high standard</li>
<li>Negotiates realistic timescales for work delivery, ensuring team deliverables can be met</li>
</ul>
Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 1 indicators of effective performance
<ul>
<li>Breaks down work issues, seeking further information if necessary</li>
<li>Provides workable solutions to solve immediate work problems</li>
<li>Makes suggestions and implements improvements to personal work processes</li>
</ul>
<ul>
<li>Actively supports new initiatives and tries different ways of doing things</li>
<li>Learns from others’ experiences</li>
</ul>
Organisational Awareness
... is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly
Level 2 indicators of effective performance
<ul>
<li>Challenges unethical behaviour</li>
<li>Uses understanding of the GLA’s complex partnership arrangements to deliver effectively</li>
<li>Recognises how political changes and sensitivities impact on own and team’s work</li>
<li>Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas</li>
<li>Follows the GLA’s position in the media and understands how it impacts on work</li>
</ul>
Responding to Pressure and Change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 1 indicators of effective performance
<ul>
<li>Stays calm in pressurised and demanding situations</li>
<li>Responds flexibly to changing circumstances</li>
<li>Recognises when unable to cope and asks others for help</li>
<li>Demonstrates openness to changing work priorities and deadlines</li>
<li>Maintains personal well-being and achieves a balance between work and home life</li>
</ul>


The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
 This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL) but with regular attendance at Palestra, TfL’s Southwark office

<h2>
 How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the competencies outlined above in the advert.</li>
</ul>
 Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the competencies in your Personal Statement.
 Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
 As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>
 If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager Kat Stretton would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:Katherine.Stretton@london.gov.uk" target="_blank">Katherine.Stretton@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: Week commencing 4 August 2025
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
 We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
 Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>
 Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
 In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Business Coordinator

Job Title: Business Support Officer Starting Salary: £24,790 opportunity to progress to £27,269 pay award pending Hours: up to 37 hours per week Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.Children’s ServicesYou will be supporting services across Childrens Safeguarding, Specialist, Education, Skills &amp; Inclusion who ensure Hertfordshire families, children &amp; young people have the right support, guidance and advice, some roles may involve exposure to sensitive information &amp; a DBS may be required for roles working in buildings where children or young people may be present.Adult Care ServicesACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning &amp; Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls. You may be in contact with those that use our services and a DBS may be required in these settings.Transfer of Care Team, Princess Alexandra Hospital, Harlow – 13.75 hours – Tuesday/ThursdayThis team provides assessment to adults in hospital who need social care and support to be discharged from hospital. You will support the functions of the service by providing high quality administration in this fast-paced service.Public HealthYou’ll be supporting our statutory Public Health teams dealing with confidential and sensitive matters and undertaking a range of administrative duties such as meeting support, creating agendas, note and minute taking, answering telephone calls, managing surveys and providing information as a first point of contact.Growth &amp; Environment / Resources DepartmentsYou’ll be supporting services such as Passenger Transport, Libraries, Property undertaking a range of administrative duties including meeting support, creating agendas, note and minute taking, raising purchase orders, managing invoicing and payments processes, maintaining database information and providing information as a first point of contact.<h4>About you</h4>Hertfordshire Fire &amp; Rescue ServiceAre you ready to make a difference in your community? Hertfordshire Fire Stations are looking for a dynamic and enthusiastic individual to support our dedicated teams. This is your chance to be at the heart of the action, ensuring our firefighters have everything they need to keep Hertfordshire safe.<ul><li>Be Part of a Heroic Team: Work alongside dedicated professionals committed to saving lives.</li><li>Make a Real Impact: Your role is crucial in supporting the operational staff and ensuring the station runs smoothly.</li><li>Dynamic Work Environment: No two days are the same – embrace the excitement and challenges that come with the job.</li></ul>Essential:<ul><li>Experience in minute or note taking</li><li>Proven experience in an administrative or support role</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy, and literacy skills.</li><li>Enthusiasm and pride in your work are qualities we welcome.</li></ul>Desirable:<ul><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li></ul>This job role is within the, level 6 job profile. Please locate this via:Job profiles: Business support servicesClosing Date: This is an ongoing advert and you may be required to start work before the closing date specified.Interview Date: Please note interviews will be arranged as and when applications are received.Vacancies are being progressed regularly which may mean that a vacancy at a particular team may be filled before a candidate is put forward, however there are ongoing vacancies.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Business Support Officer

Job Title: Senior Business Support Officer Starting Salary: £26,835 opportunity to progress to £30,060 pa (pro-rata for part-time) pay award pending Hours: up to 37 hours Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?Our Business Support Service is looking for highly motivated, enthusiastic, and organised Business Support Senior Officers who can ensure that a high level of administrative support is provided to our departments.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.Children’s ServicesYou will be supporting services across Childrens Safeguarding, Specialist, Education, Skills &amp; Inclusion who ensure Hertfordshire families, children &amp; young people have the right support, guidance and advice, some roles may involve exposure to sensitive information &amp; a DBS may be required for roles working in buildings where children or young people may be present.Adult Care ServicesACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning &amp; Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls. You may be in contact with those that use our services and a DBS may be required in these settings.Public HealthYou’ll be supporting our statutory Public Health teams dealing with confidential and sensitive matters and undertaking a range of administrative duties such as meeting support, creating agendas, note and minute taking, answering telephone calls, managing surveys and providing information as a first point of contact.Hertfordshire Fire &amp; Rescue ServiceYou’ll be supporting the teams in the Hertfordshire Fire Stations. Key duties include inputting overtime and on-call payments to HCC’s payroll system, managing the supply of uniform and PPE on behalf of operational staff, making and receiving telephone calls on behalf of the Fire Service, finance support with station budgets and purchasing, and providing information as a first point of contact. You will be expected to manage team commitments avoiding scheduling conflicts and deal with all general matters including correspondence, invoices, and timesheets according to local procedures.Growth &amp; Environment / Resources DepartmentsYou’ll be supporting services such as Passenger Transport, Libraries, Property undertaking a range of administrative duties including meeting support, creating agendas, note and minute taking, raising purchase orders, managing invoicing and payments processes, maintaining database information and providing information as a first point of contact.<h4>About you</h4>Essential:<ul><li>Experience of working in a previous administrative or support role</li><li>Organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Understanding of specialised processes and methods gained through relevant training and experience.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy and literacy skills</li><li>Enthusiasm and pride in your work are qualities we welcome.</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li><li>Experience in minute or note taking </li></ul>Desirable:<ul><li>Support with coaching and training others</li><li>Experience in processing invoices and handling financial transactions</li></ul>This job role is within the Business Support, level BUS07 job profile. Please locate this via:Job profiles: Business support servicesClosing Date: This is an ongoing advert and you may be required to start work before the closing date specified.Interview Date: Please note interviews will be arranged as and when applications are received.Vacancies are being progressed regularly which may mean that a vacancy in a particular team may be filled before a candidate is put forward, however there are ongoing vacancies.Benefits of working for usWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Senior Business Support Officer

Job Title: Business Support Supervisors Starting Salary: £33,366 opportunity to progress to £36,124 pa Hours: up to 37 hours Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service?  Do you thrive as a team-player and enjoy using your initiative to work independently?Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments.Our Business Support Service is looking for Business Support Supervisors who will be supervising a team within the Business Support service.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.We have the following vacancies:Supported Living, West Herts – (37 hours)These services support adults with disabilities and you will interact with people on a daily basis, requiring strong communication and interpersonal skills. You be responsible for managing staff across multiple sites within the West of Hertfordshire with the need to travel to Stevenage for meetings.Contact for enquiries: <a href="mailto:Michele.Blackaby@hertfordshire.gov.uk" target="_blank">Michele.Blackaby@hertfordshire.gov.uk</a>Adult Disability Service, Countywide – 25 hoursThis service supports adults who need care and support due to Learning Disabilities, Physical Disabilities, Autism, Drug and/or Alcohol Dependency. You will be responsible for managing staff across Stevenage and Apsley and therefore the need to travel is essential. You will support with complaints and assist the Team Leader in service delivery. You will also support with the Safety Improvement Process to ensure the service meets its duties and obligations to people who use our services. You will arrange meetings with providers, take and produce high quality minutes, undertake research and audits to ensure a quality service and continuous improvements. We would also consider a job share arrangement.Contact for enquiries: <a href="mailto:Michele.Blackaby@hertfordshire.gov.uk" target="_blank">Michele.Blackaby@hertfordshire.gov.uk</a><h4>About the role</h4>Children’s Services –SEND implementation &amp; Statutory Assessment (37 hours) - Stevenage The SEND Implementation Support and Statutory Assessment Team are a group of SEND professionals who work closely with SENCos, professionals and families to help schools work out the best ways of supporting a child or young person’s additional needs in school.Contact for enquiries: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>Children’s Services – SASH Service (37 hrs) – Stevenage The role is responsible for managing the business support staff and admin processes to the Access and Inclusion service supporting with processing of information within systems to fulfil statutory duties in relation to access to education for children of compulsory school age helping to develop practices and strategies to improve pupil’s participation in education.Contact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a>Children’s Services – Services for Young People (SfYP) ( 37 hours) Stevenage The role is responsible for managing the business support staff and administrative processes to support the School Age Statutory SEND team who oversee many children and young people with an Education Health and Care Plan, supporting the processing and reviewing of annual reviews &amp; coordinating the phase transfer process from one setting to another.Contact for enquiries: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>Children’s Services – Family Support – (37 hours) Stevenage The role is responsible for managing the delivery of a wide range of administration functions and coordinated business support to the Family Support service who provide early help to families with complex needs, are at risk of homelessness as well as supporting the emotional health and well-being of Children and Young people. Contact for enquiries: <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a> Business Support Supervisors will:<ul><li>Be responsible for managing a team of business supporty staff to deliver Business Support activities and quality assure their work</li><li>Allocate work within the team based on requests from the Directorate or line manager</li><li>Proactively solve issues within the team, especially related to resource allocation and demand management, and escalate as needed</li><li>Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging expereince and knowledge</li><li>Support career development of Senior Support Officers and Support Officers</li><li>Line manage both Senior Support Offiicers and Support Officers</li></ul><h4>About you</h4>Essential:<ul><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment</li><li>A proven track record of establishing and improving business processes.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>Strong numeracy and literacy skills plus broad experience in area of expertise.</li><li>Enthusiasm and pride in your work are qualities we welcome.</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li><li>Knowledge of key legislation linked with Children's Services</li><li>A strong background in finance.</li></ul>Desirable:<ul><li>Recognised vocational qualification or degree qualified.</li><li>Experience in the administration of meetings and taking notes actions would be beneficial.</li><li>Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.</li><li>Understanding of HR processes and procedures would be beneficial.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS9 job profile. Please locate this via:Job profiles: Business support servicesInterview Date: to be confirmed Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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15 Administration Jobs in Enfield, UK