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<h4>About the role</h4><h4>Role Summary</h4><p>To deliver high quality business administration support to the corporate business which will be wide-ranging, including:</p><ul><li>General Administration</li><li>Diary management</li><li>Point of contact for external stakeholders</li></ul><h4>Salary:</h4><p>£39,264</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I’ve been with TCH for 25 years, with 16 in the role of Property and Development Director and the last 2 as Managing Director. This is an exciting time for TCH and I’m looking for someone who can work with me to achieve our Corporate Strategy ambitions by, providing better services for our residents, being better together with our colleagues and better homes and places."</p><p>Colin Lissenden</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>To put in place and maintain systems that ensure the Managing Director’s office is effective and runs smoothly.</li><li>To run the Managing Director’s diary and arrange for conference bookings and travel as necessary.</li><li>Manage all diary commitments to maximise effectiveness, ensuring the MD is properly briefed for meetings.</li><li>To act as the ambassador for the MD and be able to liaise professionally with staff, Board Members and external parties.</li><li>Anticipate the MD’s needs e.g. preparing to enable them to make the best use of their time.</li><li>To be able to always maintain confidentiality and a professional manner.</li><li>To work with the MD in producing high quality presentations for the Board, internal use, and outside organisations.</li><li>To proactively draft correspondence for the approval of the MD.</li><li>To log and co-ordinate MP constituent enquiry responses on behalf of the MD.</li><li>To manage internal/external complaints, drafting responses on behalf of the MD.</li><li>To arrange management meetings to include the co-ordination of agendas. The current standard meetings are:</li><ul><li>Executive Management Meetings</li><li>Major Projects Group</li><li>Leadership Meetings</li></ul><li>Produce high quality minutes, and professionally presented documents using a range of packages and in line with corporate standards.</li><li>To co-ordinate the agenda for Staff Briefings and ensure they run smoothly and are recorded.</li><li>To organise internal and corporate events as requested.</li><li>To work with the MD to ensure Board reports are of a high standard and meet deadlines.</li><li>To carry out research as requested.</li><li>Maintain efficient, accessible filing systems, processing invoices for payment.</li><li>To monitor budgets, informing the MD of potential over/under spends.</li></ul><p>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Qualification at a degree level or a relevant professional qualification - Essential</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>A proven record of experience of providing PA service in Housing environment - Essential</li><li>Experience of providing excellent internal and external customer service working in a diverse office environment - Essential</li><li>Evidenced high standards in written work and communication - Essential</li><li>Ability to recognise, understand and support the needs of a busy Executive Director and corporate requirements of a business and able to adapt communication styles appropriately - Essential</li><li>Intermediate level IT skills in Word, Excel and Outlook - Essential</li><li>Able to attend evening meetings if necessary - Essential</li><li>Flexible and positive when dealing with conflicting priorities - Essential</li><li>Ability to produce quality PowerPoint presentations - Desirable</li></ul><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 12 November 2025</p><h4>Interview Date:</h4><p>Friday, 14 November 2025</p><a href="https://prteam.typeform.com/to/EQ5fQZVn" target="_blank">Apply now</a>





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Town and Country Housing

Personal Assistant

<p>Are you a proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division.</p><p>This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that impact thousands of users across the council.</p><p><br></p><p> <strong>What You’ll Be Doing</strong></p><ul><li>Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management.</li><li>Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000.</li><li>Mentor &amp; Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures.</li><li>Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles.</li><li>Financial Oversight: Maintain order logs, reconcile payments, manage mobile phone contracts, and monitor software licenses.</li><li>Security &amp; Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards.</li><li>Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council’s values and commitment to service excellence.</li></ul><p><br></p><p> <strong>What You’ll Bring</strong></p><ul><li>Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus.</li><li>Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management).</li><li>Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement.</li><li>Knowledge: Solid understanding of ICT terminology, financial management, ITIL principles, and cyber security best practices.</li></ul><p><br></p><p> <strong>Why Medway Council?</strong></p><p>We’re a forward-thinking organisation committed to innovation, inclusion, and sustainability. You’ll be part of a supportive team that values your expertise and encourages growth. With flexible hybrid working, a strong focus on professional development, and a mission to become carbon neutral by 2050, Medway Council offers more than just a job—it offers a purpose.</p><p>Ready to lead with impact and shape the future of ICT support?<br>Apply today and be part of a team that’s making a difference.</p><p>If you would like to have an informal discussion with the recruiting manager, please e-mail Paul Thompson on <a href="mailto:paul.thompson@medway.gov.uk" target="_blank">paul.thompson@medway.gov.uk</a> </p><p><br></p><p><strong>In return we offer you: </strong></p><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul><p> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. </p><p><br></p><p><strong>Our organisation: </strong></p><p>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.</p><p>Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.</p><p>We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.</p><p>Working at Medway Council means that you get to be part of this journey working alongside talented professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.</p><p><br></p><p><strong>Important Information- </strong></p><p><strong>Applicants must be able to demonstrate all essential requirements as listed in the job profile</strong></p><h4><strong>Equal Opportunities Commitment Statement</strong></h4><p>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. </p><p>For further information please refer to the Medway information pack available as a download or to view online. </p><p>Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. </p><p>Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. </p><p><em>We reserve the right to close this vacancy at any time prior to the closing date.</em></p>





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Medway Council

This is Medway

Lead Business Support Officer

2 Administration Jobs in Maidstone, UK