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<h4> Location </h4> Beaumont Leys <h4> Business Area </h4> Major Crime <h4> Department </h4> XS - EMSOU Major Crime <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4>Salary</h4>£27,204 - £30,333<h4> Part/Full Time </h4> Part Time <h4> Hours per Week </h4> 22.2 <h4> Additional Working Conditions </h4> Flexi-time, Part Time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV, SC <h4> Description </h4>Play a vital role in supporting major incident investigations.Join us as a HOLMES Indexer where you’ll support management by recording and researching data within the Major Incident Room ensuring information held is easily accessible and reliable. You’ll also review all data entered into the Holmes2 system maintaining the highest standards of accuracy and quality throughout.This is a part-time position working 22.2 hours per week over 3 days, including Monday and Friday.You’ll be <ul><li>Researching, registering and indexing information in line with procedure to maintain an accurate database for effective investigation management.</li><li>Checking for anomalies in the data and raise these to management.</li><li>Managing and processing sensitive documents and maintaining confidentiality.</li></ul>You must have<ul><li>Previous work inputting, searching and retrieving data from computerised databases in a high pressure, confidential environment.</li><li>Excellent organisational skills and interpersonal skills.</li><li>Good IT working knowledge including Microsoft Word and Excel.</li></ul>What’s in it for you?By joining us, you will be part of a team of highly skilled, professional, and dedicated colleagues and partners, who are committed to policing with integrity. We offer a range of exciting career pathways, formal training, secondments, mentoring and development opportunities to improve your skills and help you progress your career. We offer continued professional development, through events, guest speakers, and training for everyone. Your skills will help keep people safe.What’s nextPlease click APPLY to complete your application, evidencing how you meet the essential/desirable criteria as listed within the job description through examples.To support you with your application we have provided some application <a href="https://sway.office.com/vGS12xsbDC1vl4vU?ref=Link&amp;loc=mysways" target="_blank">useful guidance</a> and our <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">recruitment process</a>.<ul><li>Vacancy closes on Sunday 14th December 2025 at 23:55.</li></ul>For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.Who we areWe are a collaborative unit of officers and staff tackling the most serious, organised, and violent crime, counter terrorism and extremism and providing forensic services on behalf of the region.To find out more about <a href="https://www.emsou.police.uk/vacancies" target="_blank">EMSOU</a> visit our website.<a href="https://www.emsou.police.uk/vacancies" target="_blank">EMSOU</a> has a commitment to inclusion, diversity, and equality, we celebrate difference and encourage diversity of thought.#LI-Onsite<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9124/56782/1/0/13f7843cfdb8277039c199aa501f1ae0c7575528" target="_blank"> HOLMES Indexer.pdf – 259KB </a> 





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Leicestershire Police

HOLMES Indexer

About the roleAbout the Role Learning and Development Business Improvement Team are looking to recruit a Business Support Assistant. The Business Improvement Team provide essential business support to the L&amp;D Service Managers across North Northamptonshire Council and Northamptonshire Children's Trust. This role provides essential administrative support for all Learning and Development activities. You will be part of a busy, customer focused team, ensuring that all the customer needs are met efficiently and professionally. To find out more about the role and for an informal discussion, please contact <a href="mailto:louise.mcilreavy@northnorthants.gov.uk" target="_blank">louise.mcilreavy@northnorthants.gov.uk</a>. Part time/job share options would be considered What will you be doing?What will you be doing You will act as the first point of contact for all L&amp;D enquiries, management of emails, calls and correspondence. Provide end to end administrative support for course bookings, including liaising with advisors, trainers, suppliers, booking venues, uploading course details onto the LMS [iLearn] and managing delegate communications. Schedule regular individual course owner meetings, to co-ordinate all course administration for the L&amp;D Open Programme. Produce a range of documents and monitoring reports for advisors, including course/delegate monitoring reports, registers and evaluations, to support efficient service delivery. Build and maintain strong relationships with stakeholders, suppliers and colleagues. Provide on-site customer support at conferences and training events. Manage diaries, schedules, and stock control for training supplies. Support financial processes including raising invoices, journals and purchase orders. Undertake other duties as required within the scope of the role. About youAbout you. You will be proficient in MS Office and internet/email usage. Have strong literacy and numeracy skills. Excellent interpersonal and communications skills. Be able to prepare and analyse data for management reports. Have experience working as part of a team providing administrative support. Be able to work to deadlines. On occasion, travel freely to external venues to support with conferences and training events out of normal regular hours for continuity of service. Embrace change and utilising new technologies to improve efficiencies in the service. Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Learning and Development Business Support Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2571/M567_Regulatory_Services_Support_Officer__Street_Management__JP.pdf" target="_blank">M567_Regulatory_Services_Support_Officer__Street_Management__JP</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!
We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood.
The Council is recruiting for a Regulatory Services Support Officer (Street Management).
The role is to provide continuous support for the Street Management team to deliver an excellent service to internal and external customers and to provide additional office support for the Environmental Health team.
We are looking for someone who has relevant experience in office administration and a customer service environment.&nbsp;
The benefits of working with us:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays</li>
<li>Most services are closed over Christmas</li>
<li>Opportunities for professional development linked to many roles</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting <a href="http://www.charnwood.gov.uk/jobs" target="_blank">www.charnwood.gov.uk/jobs</a>
About the Council 
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
We are proud of our borough, and it is a great place to live, work visit and invest in.&nbsp; Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
No Agencies please.

Charnwood Borough Council

Regulatory Services Support Officer M567

About the role<h4>Purpose of the job </h4>Provide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.What will you be doing?<h4>Principal responsibilities </h4><ol><li>Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.</li></ol><ol><li>Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.</li></ol><ol><li>Ensure a timely and responsive support service to meet customers’ needs both internal and external. </li></ol><ol><li>Undertaking any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests. Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken</li></ol><ol><li>Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.</li></ol><ol><li>Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.</li></ol><ol><li>Work collaboratively with other teams and support the training and development of colleagues and clients</li></ol>About youAttributes Education, Qualifications and Training:<ul><li>4 GCSE’s or equivalent</li></ul>Experience and Knowledge: <ul><li>Working knowledge of the work of Regulatory services</li><li>Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies</li><li>Effective management of competing demands and tight deadlines</li><li>Computer literate with experience of using case management systems and Office 365</li></ul>Ability and Skills: <ul><li>Fluent in spoken and written English</li><li>Excellent verbal communication and presentation skills</li><li>Able to produce clear and concise letters for members of the public</li><li>Able to demonstrate skills in planning and organising</li><li>Ability to work as part of a team and manage own caseload</li><li>Self-motivated and able to work with minimum supervision</li></ul>Equal Opportunities: <ul><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Service Support Officer – Regulatory services

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2054/Q084_Business_Support_Team_Leader_-_Job_Profile.pdf" target="_blank">Q084_Business_Support_Team_Leader_-_Job_Profile</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of the Repairs &amp; Investment Team.
We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood.&nbsp;
The Council is recruiting for a Business Support Team Leader on a 14 month Fixed Term Contract basis.
The can also be offered as a secondment opportunity for internal applicates.&nbsp;
The Role
You will play a lead role in the successful management and co-ordination of operational support and administrative activities for the Repairs and Investment Service. This will include administrative support for the Principal Repairs Officer and other Repairs and Maintenance areas within the council. Additionally, you will ensure that the Repairs and Investment Service fully complies with the Councils’ Core Customer Care Standards.
You will have experience of managing and supervising a small team as the role will require managing 3 Business Support Officers and 2 Work Planners in their day to duties. You will ensure the team perform to the expected agreed standards and will develop and nurture their skills in line with performance targets.
Additionally, you will assist Repairs Management in collating and monitoring KPI statistics and assist in processing and dealing with complaints, customer correspondence and customer satisfaction data.
The role requires the candidate to demonstrate substantial experience and knowledge of the social housing sector within a repairs and maintenance framework or the ability to demonstrate equivalent experience as set out in the person specification.
Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The benefits of working with us:&nbsp;
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays</li>
<li>Most services are closed over Christmas</li>
<li>Opportunities for professional development linked to many roles&nbsp;</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.&nbsp;&nbsp;
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.&nbsp;
About the Council&nbsp;&nbsp;
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.&nbsp;
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.&nbsp;
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together&nbsp;
About Charnwood&nbsp;
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.&nbsp;
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp; It is a diverse community thanks to its student population and cultures from around the world.&nbsp;
For further information, please contact Paul Geary on 07751731234
Previous applicants need not apply.&nbsp;
No agencies please.&nbsp;

Business Support Team Leader Q084

About the roleWe are looking for a highly motivated individual who can work on their own initiative in the Business Support Team to carry out a wide range of administrative processes and procedures relevant to Business Operations with a focus on Confidential tasks. This could include, but is not limited to, supporting with recruitment activities, setting up and supporting interviews, processing the onboarding of new recruits including access arrangements, processing DBS checks, updating pay rates on TERMs system ensuring standardisation with ERP, processing service leavers, managing and updating the single central record information, ensure all training and qualification records are maintained for the service and in line with Ofsted requirements, processing central service communication and supporting ERP use and set up for service staff. You will be required to work with a range of systems and processes relevant to the area of work, specifically TERMs and ERP to provide a responsive service to internal and external customers and to ensure information is provided in a timely manner to relevant team members to monitor performance. The post holder will work flexibly across the service to provide support and cover commensurate with the scale of the role where required within any area of the service. “This vacancy is open to internal applicants at North Northamptonshire Council Only”What will you be doing?<h4>Principal responsibilities</h4> <ol><li>Carry out a wide range of administrative processes and procedures relevant to the allocated area of work, this could include, but is not limited to, supporting with recruitment activities, setting up and support interviews, process the onboarding of new recruits including access arrangements, process DBS checks, update pay rates on TERMs system ensuring standardisation with ERP, process service leavers, managing and updating the single central record, processing central service communication, supporting ERP use and set up for service staff.</li><li>Production of a wide range of both standard and complex reports from information held within various databases; to include analytical, statistical, and funding data. Where appropriate assisting less experienced colleagues in the production of documents to support efficient service delivery. </li><li>Undertake a wide range of enquires as well as service users.</li><li>To monitor data input within TERMs/ERP and take corrective measures to ensure that information is accurate and up to date. Working and liaising with the HR, MIS and Exams teams regarding the quality of the data within the system.</li><li>Develop, manage, and maintain information, using spreadsheets, databases, and corporate systems. Maintain all records in line with the General Data Protection Regulation and NNC retention policies. Produce appropriate reports as required. </li><li>Proactively support efforts and initiatives aimed at streamlining workflow throughout the Adult Learning Service; to include Identifying and assisting in the development of procedures; sometimes initiating change in order to support service delivery. </li><li>Participate in team development activities and provide formal assistance, day-to-day monitoring, and support to less experienced colleagues, and support the achievement of individual and team performance development and objectives.</li><li>Carry out a range of administrative tasks in relation to the functions within the service.</li><li>To provide cover for the wider service and other administrators during periods of absence, coordinating annual leave.</li><li>To actively develop and maintain positive and productive working relationships with colleagues and customers.</li><li>Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.</li><li> Ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with the policies and procedures relating to health and safety within the department.</li><li>Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description. </li></ol>General responsibilities applicable to all jobs<ol><li>Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.</li><li>Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons)</li><li>Understand the councils commitment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care.</li><li>Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.</li></ol>This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.“This vacancy is open to internal applicants at North Northamptonshire Council Only” About youAttributesEssential criteriaDesirable criteriaEducation, Qualifications and Training Able to demonstrate a good level of general education equivalent to GCSE standard Hold a Level 2 qualification in English and Maths.Hold a Level 2 qualification in ICT or equivalent, or willingness to work towards. Evidence of recent Continuing Professional Development and/or personal learning.Level 3 qualification in Business AdministrationExperience and Knowledge Previous Experience of working in a busy office-based role, administrative or customer service Reporting, analysing, and representing management information.Understanding of office organisation and record maintenance Maintaining and developing databases and spreadsheets Sound knowledge of General Data Protection RegulationGood understanding and experience of business processesKnowledge of TERMS Experience of Crystal Reports Project Administration Experience of presenting information to a range of audiences Experience of coaching others Ability and Skills Ability to problem solve.Able to work flexibly and as part of a team.Good written and verbal communication skills including telephone skills.Excellent people skills and an ability to communicate with a wide variety of people. Advanced IT skills across the Microsoft packages Accuracy and attention to detail Ability to maintain confidentiality. Able to plan and manage workloads effectively including prioritisation and using own initiative. Willingness to acquire new skills and cope with change. Ability to identify and respond to changing service requirementsEqual OpportunitiesAbility to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.Additional Factors Ability to travel freely as operationally required between locations in North and West Northamptonshire.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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ALS Operations Support Officer - Confidential

About the roleAs our Business Support Assistant / Scheduler, you’ll be at the heart of our operations, ensuring that the people we support receive timely and well-planned calls from our dedicated team. You’ll be responsible for managing daily schedules, responding to changes quickly, and keeping everything running smoothly behind the scenes.In this rewarding role, you will:<ul><li>Schedule and coordinate support calls, making sure the right people are in the right place at the right time.</li><li>Respond to changes and emergencies, adapting schedules with care and efficiency.</li><li>Communicate clearly with support staff and service users, ensuring everyone is informed and supported.</li><li>Maintain accurate records and systems, helping us deliver consistent, high-quality care.</li></ul>This is more than just a scheduling role—it’s a chance to be part of a team that truly makes a difference. If you’re proactive, detail-oriented, and thrive in a fast-paced environment, we’d love to welcome you to our team.We also have the below incentives:<ul><li>Business mileage paid at 45p an hour</li></ul>What will you be doing?MAIN RESPONSIBILITIES 1. You are responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported. This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate. In particular, you play an important part in ensuring that customer, staff and performance data held on the Company’s management information system is always up to date, in particular staff rostering. Additionally, you will produce a range of detailed documents to the required standard and within timescales. 2. You must ensure that financial systems and processes are carefully followed in relation to the handling and care of petty cash, residents’ monies and any other required accounts, keeping accurate records and meeting reporting deadlines. You will co-ordinate the provision of stocks of resources and office supplies to maintain the effective operation of the service while minimising waste. This will involve the appropriate use of electronic ordering and payment systems. 3. You provide a wide range of administrative support to managers and colleagues specifically within your team but also generally across the Company. This includes responding to standard enquiries and correspondence, maintaining your manager’s diaries and meeting schedules and undertaking other tasks as instructed. You will be expected to offer guidance and assistance to colleagues with administrative tasks, use of IT equipment and the application of associated North Northamptonshire Council processes. 4. You are responsible for undertaking reception duties and responding to telephone and face to face enquiries. You should deal with callers and visitors in a proactive manner in accordance with the Company’s customer service standards. You should build good working relationships with internal and external managers, colleagues and customers and their carers. You must ensure that your communication style is always clear and polite.5. You will be expected to actively participate in staff meetings, team activities, supervision, appraisals and training. 6. At all times you must demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do. This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons. 7. You may be required to carry out other duties which fall within the broad spirit, scope and purpose of this job description and which correspond with the grade of the post.About you<ul><li>Satisfactory clearance of an enhanced Disclosure and Barring service check.</li><li>Educated to GCSE or Equivalent</li><li>Level 2 or above in Business Administration or equivalent (or willing to work towards)</li><li>Proven experience in this sector</li><li>Demonstrate an interest in working in this area and the ability to undertake the role</li><li>Good verbal and written communication skills. Sufficient to write clear, concise, and accurate reports and to enable effective communication</li><li>Practical approach to resolving problems and achieving results</li><li>Able to travel effectively to various locations, using a vehicle</li><li>Flexible, adaptable, and tolerant to meet the needs of the service</li><li>Able to meet the physical requirements of the role</li><li>Ability to attend, successfully complete and understand the need for mandatory training</li><li>Able to work within set procedures and systems</li><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li><li>Understanding of equality standards and diversity </li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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7 Administration Jobs in Market Harborough LE16, UK