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Are you a proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division.This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that impact thousands of users across the council. What You’ll Be Doing<ul><li>Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management.</li><li>Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000.</li><li>Mentor &amp; Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures.</li><li>Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles.</li><li>Financial Oversight: Maintain order logs, reconcile payments, manage mobile phone contracts, and monitor software licenses.</li><li>Security &amp; Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards.</li><li>Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council’s values and commitment to service excellence.</li></ul> What You’ll Bring<ul><li>Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus.</li><li>Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management).</li><li>Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement.</li><li>Knowledge: Solid understanding of ICT terminology, financial management, ITIL principles, and cyber security best practices.</li></ul> Why Medway Council?We’re a forward-thinking organisation committed to innovation, inclusion, and sustainability. You’ll be part of a supportive team that values your expertise and encourages growth. With flexible hybrid working, a strong focus on professional development, and a mission to become carbon neutral by 2050, Medway Council offers more than just a job—it offers a purpose.Ready to lead with impact and shape the future of ICT support? Apply today and be part of a team that’s making a difference.If you would like to have an informal discussion with the recruiting manager, please e-mail Paul Thompson on <a href="mailto:paul.thompson@medway.gov.uk" target="_blank">paul.thompson@medway.gov.uk</a> In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Lead Business Support Officer

Are you ready to be a Champion for Children in Medway? If you are seeking repetition and predictable, this is NOT the role for you! We are seeking team members to join us in our work, this will include our work to implement the responsibilities outlined in the <a href="https://assets.publishing.service.gov.uk/media/67dd2b17a18f580c277f7887/CWS_Bill_Policy__Summary__notes_as_amended_in_the_House_of__Commons.pdf" target="_blank">Children's Wellbeing and Schools Bill</a> We are a lively team and the work is at a fast pace. We are looking for enthusiastic and committed person to join us in our work supporting children and young people known to Medway Virtual School (MVS). All of our work contributes to securing improved educational outcomes for these children and young people.You will be the first point of contact for other professionals and, at times, carers. You will manage service inboxes which are public facing, providing first line information and guidance. You will track responses and provide direction for further support. You will need to be proficient in accurately and safely handling information from a range of sources. The day may not always go to plan and you will always need to respond quickly and accurately however you will not be alone in your role. There are other team members in the same role so effective communication across the team is crucial so that work is not missed or duplicated.There will always be ‘change ahead’ and in this you will be surrounded by creative and child centred colleagues. Children Matter in Medway, and Medway’s Children Matter.We would encourage a conversation about the role. Please do look at the job description and if you have any questions or would like to discuss the role, please do not hesitate to make contact: <a href="mailto:sarah.hall@medway.gov.uk" target="_blank">sarah.hall@medway.gov.uk</a> If you want to read about the work of the virtual school and our responsibilities please have a look here: <a href="https://www.medway.gov.uk/info/200137/schools_and_learning/1041/education_of_looked-after_children" target="_blank">MVS</a> or read GOV.UK's guidance on <a href="http://www.gov.uk/government/publications/promoting-the-education-of-looked-after-children" target="_blank">promoting the education of looked-after children and previously looked-after children</a> Shortlisting will be using the information on your application against the job description.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.<ul></ul>

Medway Virtual School Business Support Officer

Are you ready to take on an exciting new role? The Finance and Business Improvement Division have an opportunity for Personal Assistant to the Chief Operating Officer. We are looking for a team player with previous senior management administration experience, including diary management and assisting with Freedom of Information requests. Could you be our newest team member? This role will give you the opportunity to utilise your knowledge and skills in supporting the work of our Chief Operating Officer including providing key administration and effective diary management. The successful candidate will be the first point of contact with a diverse range of stakeholders and have the opportunity to see and be a part of the Finance and Business Improvements Division support to both Council colleagues and Medway residents.The Finance and Business Improvement Division is a friendly and supportive department, and the Chief Operating Officers Management Team will work to ensure that the successful applicant feels very much part of it. The successful post holder will be subject to a standard DBS check. Interviews will be held 18 November 2025For more information about this role please contact Rebecca Weeks, Executive Assistant to the Chief Operating Officer on either 01634 334411 or <a href="mailto:rebecca.weeks@medway.gov.uk" target="_blank">rebecca.weeks@medway.gov.uk</a> Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. The Finance and Business Improvement Division are seeking a PA to Chief Operating Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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3 Administration Jobs in Medway