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About the role<h4>Purpose of the job </h4>Provide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.What will you be doing?<h4>Principal responsibilities </h4><ol><li>Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.</li></ol><ol><li>Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.</li></ol><ol><li>Ensure a timely and responsive support service to meet customers’ needs both internal and external. </li></ol><ol><li>Undertaking any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests. Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken</li></ol><ol><li>Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.</li></ol><ol><li>Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.</li></ol><ol><li>Work collaboratively with other teams and support the training and development of colleagues and clients</li></ol>About youAttributes Education, Qualifications and Training:<ul><li>4 GCSE’s or equivalent</li></ul>Experience and Knowledge: <ul><li>Working knowledge of the work of Regulatory services</li><li>Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies</li><li>Effective management of competing demands and tight deadlines</li><li>Computer literate with experience of using case management systems and Office 365</li></ul>Ability and Skills: <ul><li>Fluent in spoken and written English</li><li>Excellent verbal communication and presentation skills</li><li>Able to produce clear and concise letters for members of the public</li><li>Able to demonstrate skills in planning and organising</li><li>Ability to work as part of a team and manage own caseload</li><li>Self-motivated and able to work with minimum supervision</li></ul>Equal Opportunities: <ul><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Service Support Officer – Regulatory services

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2054/Q084_Business_Support_Team_Leader_-_Job_Profile.pdf" target="_blank">Q084_Business_Support_Team_Leader_-_Job_Profile</a></li>
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Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of the Repairs &amp; Investment Team.
We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood.&nbsp;
The Council is recruiting for a Business Support Team Leader on a 14 month Fixed Term Contract basis.
The can also be offered as a secondment opportunity for internal applicates.&nbsp;
The Role
You will play a lead role in the successful management and co-ordination of operational support and administrative activities for the Repairs and Investment Service. This will include administrative support for the Principal Repairs Officer and other Repairs and Maintenance areas within the council. Additionally, you will ensure that the Repairs and Investment Service fully complies with the Councils’ Core Customer Care Standards.
You will have experience of managing and supervising a small team as the role will require managing 3 Business Support Officers and 2 Work Planners in their day to duties. You will ensure the team perform to the expected agreed standards and will develop and nurture their skills in line with performance targets.
Additionally, you will assist Repairs Management in collating and monitoring KPI statistics and assist in processing and dealing with complaints, customer correspondence and customer satisfaction data.
The role requires the candidate to demonstrate substantial experience and knowledge of the social housing sector within a repairs and maintenance framework or the ability to demonstrate equivalent experience as set out in the person specification.
Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The benefits of working with us:&nbsp;
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service) inclusive of bank holidays</li>
<li>Most services are closed over Christmas</li>
<li>Opportunities for professional development linked to many roles&nbsp;</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.&nbsp;&nbsp;
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.&nbsp;
About the Council&nbsp;&nbsp;
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.&nbsp;
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.&nbsp;
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together&nbsp;
About Charnwood&nbsp;
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.&nbsp;
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp; It is a diverse community thanks to its student population and cultures from around the world.&nbsp;
For further information, please contact Paul Geary on 07751731234
Previous applicants need not apply.&nbsp;
No agencies please.&nbsp;

Charnwood Borough Council

Business Support Team Leader Q084

About the roleThis full-time Administrator role is an exciting opportunity to join a small, dynamic team dedicated to supporting the work of Northamptonshire Safeguarding Children Partnership (NSCP). Our mission statement is for the children and young people of Northamptonshire to be as safe as they can from harm, exploitation and neglect. The work is very varied from working with a range of stakeholders to support meetings by collating papers and taking minutes, to assist in developing reports and data and supporting the Business Manager. What will you be doing?To provide administrative, secretarial and clerical support to the Northamptonshire Safeguarding Children Partnership (NSCP), and their Subgroups, under the direction of the NSCP Business Manager. To provide administrative and secretarial support to the NSCP Business Manager.Be a point of contact and ensure that there are effective office systems and processes so that staff can deliver an effective service.About youProven experience as an Administrative Assistant, you will need to be methodical in your approach to work, be able to work under pressure and meet tight deadlines, work under your own initiative but also be a team player. Significant experience in administrative work with proven knowledge of setting up systems, minute taking complex meetings, and providing secretarial support. Good keyboard skills including knowledge of MS Windows including, Word, Excel and similar software. Experience of managing complex diary and meeting schedules for a number of groups and a large number of individuals. An understanding of confidentiality and data protection, and secure filing systems in particular, information of a sensitive nature and with a high emotional content. Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Business Administrator

About the roleProvide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.For further information regarding the role please contact <a href="mailto:Russell.Howell@NorthNorthants.gov.uk" target="_blank">Russell.Howell@NorthNorthants.gov.uk</a> What will you be doing?<h4>Principal responsibilities </h4><ol><li>Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.</li></ol><ol><li>Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.</li></ol><ol><li>Ensure a timely and responsive support service to meet customers’ needs both internal and external. </li></ol><ol><li>Undertaking any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests. Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken</li></ol><ol><li>Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.</li></ol><ol><li>Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.</li></ol><ol><li>Work collaboratively with other teams and support the training and development of colleagues and clients</li></ol><h4>General responsibilities applicable to all jobs</h4><ol><li>Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.</li><li>Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons).</li><li>Understand the councils commitment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. </li><li>Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.</li></ol>This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.About you<ul><li>4 GCSE’s or equivalent</li></ul><ul><li>Working knowledge of the work of Regulatory services</li><li> Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies</li><li>Effective management of competing demands and tight deadlines</li></ul><ul><li>Computer literate with experience of using case management systems and Office 365</li><li>Fluent in spoken and written English</li><li>Excellent verbal communication and presentation skills</li><li>Able to produce clear and concise letters for members of the public..</li><li>Able to demonstrate skills in planning and organising</li><li>Ability to work as part of a team and manage own caseload</li><li>Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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4 Administration Jobs in Oakham LE15, UK