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Please apply online via the link provided.



Administrator (Asset Management)
Salary: £29,770 per annum plus eligibility to earn up to 5% performance related bonus
Contract: Fixed-term Contract until June 2026
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced Administrator to join our Asset Management team and provide support to ensure an effective repairs service is provided to all Newlon residents. You will have a wide range of administrative duties including sending out letters, updating cases, monitoring work emails, making after care calls and satisfaction surveys, data entry, uploading certificates and assisting in meetings. You will also be required to handle customer enquiries that relate to these areas of work.
With proven experience of working in a customer-led service environment, dealing successfully with appointment bookings and customer complaints, you will have first class customer service and communication skills with the ability to deal with awkward customers and express yourself clearly. Good IT and database skills are also essential, along with an understanding of repair issues relating to maintenance of properties. &nbsp;
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. &nbsp;You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and to apply, please click on the apply link above.
Closing date: 23:59 on Tuesday 9 December 2025. 
Online assessments will be held between Friday 12 and Sunday 14 December 2025.
Interviews will be held in-person at our offices in Hale Village on Wednesday 17 December 2025.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.

Administrator (Asset Management)

What will you be doing?An exciting opportunity has arisen for a Personal Assistant to the Director of Operational Integrated Children’s Services within CYPE. This is a permanent full-time position based at Sessions House in Maidstone but will involve home working.You must have recent experience of working for a senior manager in a similar role and be highly motivated and proactive. The role will include robust diary management, forward planning of meetings and minute-taking and you will need to be able to demonstrate excellent communication and interpersonal skills. You will have a proactive approach, work well under pressure and be able to work both independently and as part of a team. You will be required to deal with highly sensitive and confidential information.This is an excellent opportunity for someone who can demonstrate the capacity to cope with a variety of tasks in a busy office environment. This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.Interviews are currently scheduled for Wednesday 17 December 2025 and will be held in Sessions House, Maidstone. About youFor further information on this role, please contact Ellie Powling - <a href="mailto:ellie.powling@kent.gov.uk" target="_blank">ellie.powling@kent.gov.uk</a>About usWork that works for you and us - let's talk flexibility!KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply. 





<ul></ul>

Kent County Council

Personal Assistant 

<h4>The role</h4>Southwark’s Directors are leading the way in delivering a customer-focused, future-ready Housing service - with residents at the heart of everything we do. As we work towards our ambitious Southwark 2030 plan, we’re looking for a confident and highly organised Personal Assistant to provide essential support to two senior leaders.This role sits within the Chief Executive’s department and places you right at the centre of decision-making, helping our Directors and their teams stay focused, informed, and one step ahead. From managing busy diaries and high-level meetings to coordinating briefings and handling sensitive correspondence, you’ll bring order, clarity, and calm to a fast-paced and high-profile environment.Whether you're liaising with senior colleagues, councillors or external partners, you’ll represent the Directors with professionalism and care. Your ability to anticipate needs, solve problems, and keep things moving behind the scenes will make a real difference - supporting exceptional leadership and helping deliver lasting change across Southwark’s Housing service.What you'll be doing:<ul><li>Provide high-level professional support to two Housing Directors, managing priorities and ensuring seamless day-to-day operations</li><li>Manage complex diaries, coordinate meetings, and handle all arrangements from agendas to minutes with precision</li><li>Act as a key point of contact, filtering enquiries and emails with discretion, confidentiality, and sound judgement</li><li>Ensure Directors are fully briefed and prepared for meetings, keeping them informed of key developments</li><li>Organise internal and external events, liaising with a wide range of stakeholders and partners</li><li>Represent the Directors professionally, building strong working relationships across the council and beyond</li></ul>What you'll bring:<ul><li>Good standard of education (GCSEs or equivalent), including English and Maths at grade C / 4 or above</li><li>Strong organisational skills and experience managing busy diaries, inboxes, and competing priorities</li><li>Track record of supporting senior managers, ideally within local government or a similarly complex setting</li><li>Excellent communication skills — clear, confident, and discreet</li><li>Proficient in Microsoft Office and digital tools to manage admin, meetings, and reports with ease</li><li>Comfortable handling enquiries from councillors, stakeholders and the public with professionalism and tact</li><li>Able to work independently, take initiative, and adapt quickly to changing demands</li><li>A calm, proactive problem-solver who thrives in a fast-paced environment</li></ul><h4>Why Southwark?</h4>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.We particularly welcome applications from members of the Black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.<h4>Additional details</h4>Full Time, 36 hours per week. This is a hybrid role, with time split between working from our offices and from home.Salary range £37,437 - £43,542 per annum. Employee benefits:You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive: <ul><li>A competitive base salary (pro rata for part time staff)</li><li>Strong supportive senior management team</li><li>Regular one to one supervision</li><li>Professional development &amp; training opportunities</li><li>Clear career development pathways</li><li>Agile and flexible working arrangements</li><li>Local Government Pension Scheme (LGPS)</li><li>Season ticket and cycle loans</li><li>Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)</li><li>Wellbeing programme</li><li>HSF Health plan and eye care scheme</li><li>EAP employee assistance programme, confidential counselling and support</li><li>Social clubs and staff groups</li></ul>Disability Confident (guaranteed interview) scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: <ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition.</li></ul><h4>Recruitment timetable</h4>Closing date: 10/12/2025 at 23:59**We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.Interview date: 17/12/2025 in-person at Tooley Street offices#LI-PC1Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2663713&amp;ptId=109841" target="_blank">Click here to view the Job Description and Person Specification</a></li></ul>





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Southwark Council

Personal Assistant

Title: Foundation AssistantContract Type: Fixed Term up to 9 months, PT, 21 hoursSalary: £26,775 per annum pro rata (London weighted salary) or £22,994 per annum pro rata (Regional salary)Reporting Office: London, Stratford or Manchester, TraffordGrade: 3Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to FridayClosing Date: 7th December 2025Interview Dates: 15th, 16th &amp; 17th December 2025Please click here for the<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAoee6i6/KjhD/GkdbZoZnBhuPp063KXjT6VywbfwtLIH53mal2eFyyamo9ZpqTJLZ" target="_blank"> role profile </a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Foundation Team at L&amp;Q:We’re looking for an organised and proactive individual to join our team as a Foundation Assistant. This role is key to supporting our fuel and food voucher schemes, Personal Support Fund, and Community Grants and Donations. You’ll provide excellent administrative support, making sure resources reach vulnerable residents and community groups efficiently.· Do you pride yourself on your organisational skills and your ability to ensure processes run seamlessly?· Are you motivated by working in a fast-paced environment where teamwork leads to impactful outcomes?If this sounds like you, we would love for you to apply!Your impact in the role:· Administer voucher and grant programmes, liaising with colleagues, referral partners and residents directly. · Maintain accurate records and manage payments and voucher distribution.· Provide first-line support for internal and external enquiries from a range of stakeholders. · Collaborate with colleagues and other stakeholders to deliver a high quality service.What you'll bring:· Strong organisational and planning skills· Demonstration of time management techniques to effectively prioritise workload· Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint) to maintain accurate records and produce basic reports.· Ability to write clearly for diverse audiences with excellent attention to detail.· Effective communication skills for collaborative working with colleagues and stakeholders at all levels. · Proven experience providing administrative support in a busy environment (desirable)· A passion for making a difference and supporting programmes that deliver social impact.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





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London and Quadrant Housing Trust

Foundation Assistant

<ul></ul>

To apply, please visit <a href="https://ats-haveringschools.jobsgopublic.com" target="_blank">https://ats-haveringschools.jobsgopublic.com</a> and submit your application by clicking the 'Apply Online' link below.



St. Peter’s Catholic Primary School
Dorset Avenue
Romford RM1 4JA
Tel: 01708 745506
e-mail: <a href="mailto:office@st-peters.havering.sch.uk" target="_blank">office@st-peters.havering.sch.uk</a>
<a href="http://www.st-peters.havering.sch.uk/" target="_blank">www.st-peters.havering.sch.uk</a>
Administrative Officer
Hours: 30 Hours per week. 8am to 4pm working Monday, Wednesday, Thursday and Friday/39 weeks per year
Salary: Scale 3, points 5-6. Pro rata salary of £21,076 - £21,376 p.a. (FTE £29,436 - £29,856 p.a.)
Contract: Permanent
The Governors wish to appoint personable, professional team players to join a team of office staff who can deliver exemplary customer service to parents, staff and other stakeholders.&nbsp; They will ensure the efficient organisation and administration of processes, procedures and policies of our school.
As often a first point of contact for parents and visitors to the school, the successful candidates will have excellent communication skills, be flexible and readily able to respond to queries, resolve problems and adapt to the differing priorities of the working day.
The successful candidates will be able to use computerised management information systems and paper based systems to enter, record and retrieve a range of school data, make returns such as those relating to academic databases, attendance, absence and census returns. These candidates will have a good level of IT skills such as word processing and spreadsheets in order to prepare documents such as letters, memos, reports and papers.
A current First Aid qualification or willingness to be trained in this area is essential.
This is an opportunity to:
<ul>
<li>Work with well-behaved and motivated pupils, alongside hard working and enthusiastic teachers and support staff, supportive parents, governors and the parish community</li>
<li>Work in an attractive and pleasant environment</li>
</ul>
Visits to the school are strongly advised.
 Candidates are encouraged to visit our school website. Visits with the Headteacher, Mrs Craft, can be arranged by telephoning the school office on 01708 745506.
Please apply online
Closing Date: Noon Monday 8th December
&nbsp;
Interviews week beginning 15th December&nbsp;

St Peter's Catholic Primary School

Administrative Officer

<ul></ul>





An Excellent Opportunity…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.&nbsp; The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.&nbsp;
We are looking for an enthusiastic and motivated Executive Assistant to join us in Brent’s impressive Civic Centre, located right next to Wembley stadium and just a 12-minute train ride from Baker Street and a 25-minute train ride from Kings Cross. So if you are a skilled professional looking for challenging and rewarding work in a demanding but supportive environment - this is the opportunity you have been waiting for.
The Post
We are looking for an Executive Assistant to work within the Executive Support Team. This role will also provide support to two Directors within the organisation. &nbsp;This role presents a fantastic opportunity for a well organised, highly motivated and flexible individual looking for their next opportunity.
You will support the directors with diary management, managing mail/electronic mail invitations, arranging appointments/meetings and taking responsibility for venue, background papers and actions.&nbsp;
The ideal candidate has:
<ul>
<li>Experience of providing personal support to senior managers in a large and complex organisation.</li>
<li>Experience of diary management.</li>
<li>Experience of developing effective relationships with officers and partners.</li>
<li>A good knowledge of local authority functions.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
The role requires an emphasis on dedication, accuracy and a high level of customer focus for personal and telephone callers, with a degree of initiative to delegate and escalate as appropriate.
The Person
Do you have an outstanding track record of providing high quality personal support to senior managers in a busy office environment
Do you have experience in working as part of a busy team, sharing good practice and working closely with others?
Are you resilient, forward thinking and able to take on a challenging workload whilst demonstrating a flexible approach and ability to respond quickly to changing workloads and priorities?
Are you dedicated and able to use your initiative to handle enquiries to ensure that your director’s time is managed effectively and they are free to respond to complex issues?
If you possess all the above and are highly organised, an excellent communicator and have excellent skills in MS Outlook and arranging meetings then we would be delighted to hear from you.
Experience working in local government, or with elected politicians or senior local authority leaders would be an advantage but not essential.&nbsp;
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.</li>
</ul>
Closing Date: 2 December 2025 (23:59)
Additional Information
Location: Civic Centre and other locations from time to time
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>&nbsp;

Brent Council

This is Brent

Executive Assistant

How would you like to be part of an enthusiastic, fast paced, friendly team while making a difference to the children and young people of Medway?We have an exciting opportunity for the right person to join the Family Solutions Business Support Team.You will be required to provide complete and comprehensive administration support, dealing efficiently with telephone and other queries, arranging and minuting meetings, ensuring an accurate record is produced within timescales.You should have experience of providing a comprehensive administrative support service to multiple teams. You will have a good knowledge of Microsoft Office and be experienced in taking high quality minutes. The role requires good teamwork as well as the ability to work independently to meet the needs of the serviceYou will be educated to GCSE level or equivalent in English and Maths, together with NVQ3 in Business Administration and/or equivalent experience.For an informal discussion about the role, please contact Leanne Peters, Business Support Team Leader on 01634 334114.<h4>In return we will offer you </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul><h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.The First Response team are seeking a Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Our organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information</h4><ul><li>Applicants must be able to demonstrate all essential requirements as listed in the job profile.</li><li>Please note, this post requires work on only a Thursday and Friday each week.</li></ul><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





<ul></ul>

Medway Council

This is Medway

Business Support Officer - Family Solutions

<ul></ul>





Resolution Lead Officer £42,771 - £45,750 In this critical role, you won’t just respond to complaints and Member enquiries, you’ll play a key part in ensuring our responses are&nbsp;consistently high-quality, resident-focused, and aligned with our values&nbsp;. Working closely with colleagues, supporting the organisation to learn from feedback, improve performance, and reduce repeat complaints. You Will <ul><li>Conduct thorough, fair investigations into complaints received within the Environment &amp; Sustainable Transport directorate</li> <li>Ensure all responses meet corporate QA standards: clear, empathetic, evidence based and timely.</li> <li>Identify service trends and root causes through complaint insights and contribute to action planning that improves outcomes for residents.</li> <li>Work with teams across the council to embed a culture of continuous improvement and shared learning from complaints and enquiries.</li> <li>Support performance monitoring and help develop directorate-level improvements that align with our wider Resident Experience goals.</li> </ul> We’re Looking For Someone With <ul><li>Proven experience investigating complaints, including complex or escalated cases</li> <li>A commitment to quality – with the ability to assure, challenge and improve the standard of written and verbal responses across teams.</li> <li>Excellent communication and collaboration skills, capable of engaging staff at all levels and keeping residents at the centre of everything.</li> <li>A proactive, solutions-focused approach with a genuine interest in improving services through feedback.</li> </ul> Please view JD here Closing date 28.11.25 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

8 Administration Jobs in Oxted RH8, UK