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<h4>Job summary</h4><p>The Customer Advice Delivery Enablement Team are at the forefront of work to ensure Acas’s Advice Services best meet the needs and interests of our customers and stakeholders. This work includes developing operational policy, co-ordination of activities to meet required service levels, provision of knowledge support and identifying potential for innovation and improvement within Advice that will extend Acas’s reach and impact. </p><p><strong>The National Operations Service Manager:</strong></p><ul><li>Leads a small team responsible for forecasting, scheduling and administration of a workforce management system responsible for relevant Acas ACD services.</li><li>Facilitates the effective deployment of staff to meet required SLA, identifying potential barriers to this and alerting relevant stakeholders, including Head of Advice Services</li><li>Ensures schedules are built to achieve targets and comply with contractual terms and policy guidance around development time, breaks, lunches and additional non-customer facing time.</li><li>Co-ordinates activities across the Advice service function, providing insight to support business and workforce planning</li><li>Provides regular and ad- hoc performance reporting to multiple business areas including senior managers</li><li>Maintains and improves relationships with internal business areas, promoting awareness of Advice Service business planning needs.</li><li>Identifies and develops improvements and efficiencies in processes and procedures, including with the WFM system, working collaboratively with internal stakeholders and external suppliers to meet service needs.</li><li>Builds and models a positive, inclusive and “can do” culture.</li></ul><h4>Job description</h4><p><strong>Main Accountabilities:</strong></p><ul><li>Responsibility for forecasting, planning, scheduling and real time management to achieve agreed SLAs.</li><li>Developing service/s protocols, and guidelines as required, taking account of all stakeholder needs.</li><li>Facilitating the delivery of centrally agreed service levels and maximising service efficiency through effective deployment of available staff.</li><li>Identifying risks and put in place mitigation, highlighting wider issues outside of the team’s control to relevant stakeholders with recommendations for action.</li><li>Quality assuring processes, systems and outputs related to all elements of WFM to ensure that issues are identified and rectified quickly.</li><li>Utilise the WFM forecasting and scheduling system functionality to improve efficiencies and processes.</li><li>Ensuring the work of the team and systems are carried out in line with relevant legislation (eg GDPR) and Acas policies.</li><li>Ensuring team quality standards are maintained through coaching, feedback and training.</li><li>Building effective relationships with stakeholders across the business and with suppliers to ensure service needs are understood and met.</li><li>Overseeing production and distribution of relevant data and information to stakeholders.</li><li>Work with Senior Advice Manager, Analysts and Advice management to:</li><li>Coordinate and manage the Adviser resource,</li><li>Identify trends impacting on delivery of services,</li><li>Implement opportunities for improvements,</li><li>Identify staffing requirements and plan recruitment, and</li><li>Plan operational activities and promotion of services.</li><li>Supporting the delivery of continuous improvement across the service, gathering insight and intelligence and using this to develop new approaches ready for implementation.</li></ul><p><strong>Who we are:</strong></p><p><strong>Acas exists to make working life better for everyone in Britain.</strong> We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. <strong>That means we’re working for everyone to help prevent and resolve workplace issues.</strong></p><p>Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.</p><p><a href="https://www.youtube.com/embed/pD7f-gurpg4?si=ARIKnPLY8d8c7g2W" target="_blank">Acas: Britain’s Workplace Experts</a></p><p>Acas has been recognised for its <strong>Diversity and Inclusion in the workplace</strong> from the Employers Network for <strong>Equality and Inclusion awards</strong> – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which <strong>embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.</strong></p><h4>Person specification</h4><p><strong>Experience: </strong><br><br><strong>Essential Criteria:</strong></p><ul><li><strong>Knowledge of forecasting and staff scheduling for a Contact Centre environment (Lead Criteria).</strong></li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p><strong>Desirable Criteria:</strong></p><ul><li>Previous line management experience.</li><li>Managing a team or service through a period of change.</li><li>Supporting continuous improvement by identifying and developing improvements in systems, processes and procedures.</li></ul><h4>Benefits</h4>Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: </p><ul><li>Learning and Development;</li><li>Health and wellbeing;</li><li>Pension scheme;</li><li>Cycle to work scheme;</li><li>Interest free season ticket loans;</li><li>Volunteering opportunities.</li></ul><p><strong>Could you ask for any more?</strong></p><p>You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop. </p><p>To find out more please check out - <a href="https://www.acas.org.uk/about-us/working-for-acas" target="_blank">Working for Acas</a><a href></a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Strengths and Experience.<p><strong>How to apply</strong></p><p>Please click on the 'Apply now' button.</p><p><strong>As part of the application process, you will be asked to complete:</strong></p><p>An evidence-based <strong>Statement </strong>of <strong>Suitability </strong>and <strong>CV </strong>reflecting the essential and desirable Experience requirements as listed in the Job Description. Your statement of suitability should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.</p><p>Should a large number of applications be received, an initial sift may be conducted using the:</p><p><strong>Lead Criteria:</strong> Knowledge of forecasting and staff scheduling for a Contact Centre environment. <br><br>Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.<br><em><br></em>If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.</p><p><strong>Interview Details</strong></p><p>If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place in the week commencing <strong>16 February 2026</strong>. The interview will be a <strong>Strength </strong>and <strong>Experience</strong> interview and will also include <strong>Presentation</strong>. </p><p>The following essential criteria will be assessed at interview:</p><ul><li>Knowledge of forecasting and staff scheduling for a Contact Centre environment.</li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p>A reserve list will be created for this position, this means that if you have passed the interview, but we couldn’t offer you this position, you’ll be on a reserve list for 12 months if a similar position becomes available.</p><p>If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:</p><ul><li>Contact Acas HR Recruitment Service via <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> as soon as possible before the closing date to discuss your needs.</li><li>Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.</li><li>Find out more about the <a href="https://www.civil-service-careers.gov.uk/disability-confident-scheme/" target="_blank">Disability Confident Scheme</a> and <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments</a><a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">https://www.civil-service-careers.gov.uk/reasonable-adjustments/</a>.</li></ul><p><strong>Want to learn more about Civil Service recruitment?</strong> You can find out more on <a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank">Civil Service Careers</a> - including information on <a href="https://www.civil-service-careers.gov.uk/a-guide-to-civil-service-success-profiles/" target="_blank">Success Profiles</a>, writing a <a href="https://www.civil-service-careers.gov.uk/how-to-write-your-ps/" target="_blank">Personal Statement</a>, acceptable use of <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial Intelligence</a> and what to expect at <a href="https://www.civil-service-careers.gov.uk/assessments-and-interviews/" target="_blank">Interview</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : HR Recruitment Team</li><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY3MDgmdmVyaWZ5PWE1ZTg4Njc1MmIzYTI2ZDAyZTRiNzhjYjBhMmRiYzZkJnJlcXNpZz0xNzY3NjczMTk1LTgzOTAzNzc1ZmQ2N2IyZDE3ZGY5MDIwZDU0YmYxODlhZWQzMmI2ODY=" target="_blank">Job Description - National Operations Service Manager Opens in new window</a> (docx, 45kB)

Advisory, Conciliation and Arbitration Service

National Operations Service Manager

<h4>Job summary</h4><p>Working as part of Homes England’s central Governance team, led by Peter Judge, our Company Secretary and Assistant Director - Governance, you as the Assistant Company Secretary - Cambridge will play a critical role in supporting the Cambridge Growth Company (CGC), a subsidiary of Homes England, during its formative stages and beyond. </p><p>You will be joining our small but highly skilled and experienced Governance team, who are committed to making positive contributions and continual improvements to how we manage our key decision-making. </p><p>We believe in delivering a first-class customer service, excellent delivery and taking an innovative and creative approach to delegation and governance issues. This includes working in a collaborative/flexible way to foster good decision making and problem solving within the team and across the Agency. </p><p>This is a rare chance to shape the future governance structures in a fast-growing project with real social purpose and a lasting impact. </p><p>Working with key stakeholders and as part of a professional team, you will help ensure an effective secretariat and governance service to the CGC Chair, Board, the Executive and committees, including the CGC’s advisory council. As a full part of the Homes England Governance Team, you will also have the opportunity to support Homes England’s wider governance at its group of companies. </p><p>The CGC project is likely to transfer to a stand-alone development corporation in the next few years, this post may be in scope to transfer to that successor organisation at an appropriate time. It will require regular office attendance in Cambridge as part of hybrid working arrangements. </p><h4>Job description</h4><p>You'll be comfortable supporting the Company Secretary, working as part of the wider governance team to facilitate timely and compliant decision making and recording those decisions. You will also be comfortable working on complex governance issues and ensuring statutory compliance and reporting. </p><p>You will be content working in a complex stakeholder environment and with senior stakeholders. You will be proficient in minute taking, Companies Act compliance, strategic forward planning Board and committee business, and undertaking meeting support administration. You will be able to work autonomously, particularly around your CGC Board secretary duties, whilst reporting to senior colleagues in the Governance team in a matrix management environment. </p><p>Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Governance team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. </p><p> As an experienced governance professional, you’ll understand how to engage colleagues at all levels and manage a varied workload. You will be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. </p><h4>Person specification</h4><p><strong>Essential:</strong></p><ul><li>You will hold a professional qualification allowing you to act as a Company Secretary (or you will have equivalent relevant experience).</li><li>Experience of providing Secretariat support to a Board and/or Committee.</li><li>Excellent organisational skills and the ability to prioritise a demanding workload.</li><li>Understanding of change management principles.</li><li>Team working skills.</li></ul><p><strong>Desirable:</strong></p><ul><li>Understanding and experience of public sector governance.</li><li>Experience of matrix management as manager or managed.</li></ul><p><strong>Key Competencies:</strong></p><ul><li>The ability to work collaboratively with stakeholders across the organisation to provide an excellent Secretariat</li><li>You will need to be an excellent communicator and be comfortable communicating with a wide variety of stakeholders and be able to influence senior colleagues on governance matters.</li></ul><h4>Benefits</h4>Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:<br><br>Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.<br><br>Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.<br><br>Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.<br><br>Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.<br><br>We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>How to apply?</p><p>To apply please follow the links to our careers page.</p><p>Security</p><p>Successful candidates must pass a disclosure and barring security check.</p><p>Selection process details</p><p>For more information on the role, please see the attached Job Description.</p><p>Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England. <br><br>Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.<br><br>Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.<br><br>Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:<br><br><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Forganisations%2Fhomes-england%2Fabout%2Fpersonal-information-charter&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709448708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=pjDFFDlHY7zgFNxx382ALMbJiw90f6DVARZfyZfjizs%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter</a><br><br></p><p>Nationality requirements</p><p>Open to UK, <a href="https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fthecommonwealth.org%2Fmember-countries&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709464704%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=r0Rz6b9bvo4%2Fo7AU2d6SMHLXaaVe5%2BWf%2Bv3jjL%2BHYVg%3D&amp;reserved=0" target="_blank">Commonwealth</a> and <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Feu-eea&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709477834%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=9afIX7gl80%2BvPO9deAYKN%2Fgy6ByyqFXW1sHolEZTxic%3D&amp;reserved=0" target="_blank">European Economic Area (EEA)</a> and certain non EEA nationals. Further information on whether you are able to apply is available <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fnationality-rules&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709489987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=iRgJvWJgZuGR0vW3MsvCQWx9V5KiFAWtqpC0cMqAcdI%3D&amp;reserved=0" target="_blank">here</a>.</p><p>Working for the Civil Service</p><p>Please note this Post is NOT regulated by the Civil Service Commission.</p><p>The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.</p><p>Further information</p><p>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.</p><p>Contact point for applicants</p><p>Name: Recruitment Team</p><p>Email: <a href="mailto:recruitmentinfo@homesengland.gov.uk" target="_blank">recruitmentinfo@homesengland.gov.uk</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul>

Homes England

Assistant Company Secretary - Cambridge

<h4>Job summary</h4><p>The Commissioning and Work Recording (CWR) team plays a pivotal role within the Specialist Division (SPD). It is an integral support function to delivery processes for SPD’s units by providing strategic oversight, direction, and operational support for commissioning and work recording activities. The team collaborates closely with divisional leads, Technical Strategic Leads (TSLs), Team Leaders (TLs), and Inspectors to ensure consistent, high-quality delivery aligned with organisational priorities. As SPD works to align with Science Division, the role of the CWR team will expand and evolve to support wider organisational priorities, it is imperative CWR is resourced efficiently to provide that support.</p><p>As part of this structure, the CWR Support Colleague acts to support divisional performance, supporting both proactive planning and responsive service delivery through the commissioning and work recording processes. The role is a central point of contact for Inspectors, Heads of Units, other HSE divisions, and external stakeholders, ensuring cross-divisional coordination which aligns to the strategic aims of the HSE Strategy and annual Business Plan.</p><p><strong>Working Pattern</strong></p><p>Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.</p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li>Maintain the CWR commissioning SharePoint list by ensuring that questions and queries are answered and tracking the progress of activity</li><li>Capture proposals for new commissioning activities, ensure the TL is aware and respond to customers via a central inbox</li><li>Produce meaningful management reports from the information held in Power BI</li><li>Support the routing of queries related to commissioning and ongoing active work areas</li><li>Explain to colleagues processes for planning, commissioning and monitoring work</li><li>Support CWR meetings and delivery of internal workshops </li><li>Maintain the Division’s learning and Development database, supporting TLs across the Division in timely completion of learning activities</li><li>Maintain the CWR Power BI dashboards which produce reports for the wider Division</li></ul><h4>Person specification</h4><p><strong>Essential Skills</strong></p><ul><li>Experience of work planning including development of aims and objectives and associated activities</li><li>Experience of Data Analytics to be able to interpret data requirements and present data in a clear and compelling way, using graphical representations and data visualisations.</li><li>Ability to work with MS365 systems to capture information and report key information</li><li>Experience of working effectively as part of a team and working collaboratively with internal and external stakeholders, drawing on their expertise as required</li><li>Ability to balance competing priorities and achieve objectives at pace </li><li>Good organisational and planning skills, and the ability to take responsibility for delivering outcomes on time to required standard</li></ul><p>As part of the pre-employment checks for this role, you will be asked to provide your qualification certificates during the onboarding process. If you are unable to provide the evidence this will result in failing the Pre Employment Checks and you will be unable to join HSE and work in the role. Please contact <a href="mailto:hr.resourcing-team@hse.gov.uk" target="_blank">hr.resourcing-team@hse.gov.uk</a> if you are unsure if your qualification meets the eligibility requirements above or if you have any queries around obtaining certificates.</p><h4>Qualifications</h4>English Language and Maths GCSE grade C/grade 4 (Scottish National 5 certificates grade A to C) or an equivalent (e.g a level 8 in the International English Language Testing System).<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Communicating and Influencing</li><li>Working Together</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £31,657, Health and Safety Executive contributes £9,171 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li></ul><p>We invest in our people with:</p><ul><li> Competitive rates of pay</li><li> Access to the highly competitive <a href="https://www.civilservicepensionscheme.org.uk/memberhub/" target="_blank">Civil Service Pension Scheme</a> to which HSE contribute 28.97% far more than in the private sector.</li><li> Family friendly policies and working hours to help balance your home life and career</li><li> Carer friendly policies to help create a supportive working culture</li><li> 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave · Parental leave benefits</li></ul><p>As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Ability and Experience.<p>Upon submitting your short application form, you will be invited to complete a Civil Service Numerical Test and a Verbal Test.</p><p>Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.</p><p>If you successfully pass the tests, you will then be invited to complete the final stage of your application. You must complete the online tests and your full application form by 12.00pm on Monday 19th January 2026 . If you fail to complete the online tests and full application form before the deadline, your application will be withdrawn. Guidance for the tests will be available when you are invited to take the tests. The tests are administered online and accessed via the CS Jobs website.</p><p><strong>Application Information</strong></p><p>As part of your application, you will be asked to complete an anonymised CV detailing your career history and qualifications.<br>You will then be asked to complete a Personal Statement of up to 1000 words. This should demonstrate how you meet the essential skills and criteria of the job role as described above.</p><p>Please note - your CV will be used for information purposes only and will not be scored.</p><p>The last section of your application form will require you to evidence up to 250 words for the behaviour 'Delivering at Pace'.</p><p><strong>Sift Information</strong></p><p>The sift is due to take place from Monday 19th January 2026, where you will be assessed on the Behaviour listed and your Personal Statement. </p><p><strong>Interview Information</strong></p><p>The interviews will take place virtually from Monday 2nd February 2026.</p><p>At interview, you will be assessed on the three behaviours detailed within the job advert along with strength based questions. In the event of a high number of applications at sift or that pass the interview standard or in the event of a tie-break we will assess on the lead behaviour, Delivering at Pace.</p><p><strong>Sponsorship</strong></p><p>This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.</p><p>Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.</p><p>HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.</p><p>From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box <a href="mailto:internal.fraud@cabinetoffice.gov.uk" target="_blank">internal.fraud@cabinetoffice.gov.uk</a> .</p><p>Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here<a href="https://www.gov.uk/government/publications/internal-fraud-register-privacy-notice/internal-fraud-register-privacy-notice" target="_blank"> Internal Fraud Register privacy notice - GOV.UK</a></p><p>It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.</p><p>Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions.</p><p>HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.</p><p>If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: <a href="mailto:HR.Resourcing-Team@hse.gov.uk" target="_blank">HR.Resourcing-Team@hse.gov.uk</a></p><p>If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.</p><p>Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.</p><p>Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:DSU.recruitment@hse.gov.uk" target="_blank">DSU.recruitment@hse.gov.uk</a></li><li>Email : <a href="mailto:DSU.recruitment@hse.gov.uk" target="_blank">DSU.recruitment@hse.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hr.resourcing-team@hse.gov.uk" target="_blank">hr.resourcing-team@hse.gov.uk</a></li></ul><h4>Further information</h4>If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: <a href="mailto:HR.Resourcing-Team@hse.gov.uk" target="_blank">HR.Resourcing-Team@hse.gov.uk</a> or by writing to HSE at the following address: HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners: <a href="https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints" target="_blank">https://civilservicecommission.independent.gov.uk/code/civilservicecode…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY0NzMmdmVyaWZ5PTI4NzFjNDA4NzliODcwMDg3YmI4OGQ2MjdjMjA1ODI1" target="_blank">HSE Terms and Conditions - CSJ Advert Annex Opens in new window</a> (pdf, 116kB)

5 Administration Jobs in Tyne and Wear