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<h4>Job Introduction</h4>We are excited to offer an opportunity for a Business Support Officers to join our Business Support Hub within Adult Social Care. This full-time, permanent role is based at Gun Wharf, Chatham, and includes the flexibility of hybrid working. This will be mostly from the office whilst training but will become 50/50 split between home working and office working. <h4>What You’ll Be Doing</h4>You will provide effective and coordinated business support to a manager, group of managers, or a team. Your role will be key in ensuring the smooth day-to-day operation of Adult Services, with a proactive approach to supporting service delivery. <h4>What You’ll Bring</h4><ul><li>Qualifications: Minimum of 5 GCSEs (grades 4–9), including English and Maths, or equivalent.</li><li>Experience: Proven experience in providing administrative support to a team. Ability to perform routine data entry tasks with accuracy and attention to detail.</li><li>Skills: strong proficiency in Microsoft Word, Excel, Outlook, and Teams, coupled with excellent organisational and planning skills that enable you to prioritise tasks and manage competing deadlines effectively. Your confident and professional interpersonal approach ensures a welcoming environment for staff, stakeholders, and the public, supported by a clear and courteous telephone manner. You demonstrate the ability to work independently while following established procedures, exercising initiative to resolve routine issues and escalating complex matters appropriately. With meticulous attention to detail, you accurately input and proofread data while maintaining confidentiality and security. Additionally, you are adaptable and willing to travel as required, bringing strong time management skills to consistently meet deadlines.</li><li>Knowledge: a sound understanding of relevant policies and procedures applicable to the role and service area, ensuring compliance and consistency in service delivery. You possess a solid working knowledge of the General Data Protection Regulation (GDPR) and its significance in handling personal data and information sharing, always maintaining confidentiality and security. Additionally, you show awareness of equality, diversity, and inclusion principles, understanding their importance in delivering fair, accessible, and inclusive services to all stakeholders.</li></ul>In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4> </h4><h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. <h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile <h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Medway Council

This is Medway

Business Support Officer

We have an exciting opportunity to join our Safeguarding and Quality Assurance team as a Business Support Officer. Please note, this is a 12 month fixed term contract.You will be required to provide complete and comprehensive administration support, dealing efficiently with telephone and other queries, arranging and minuting meetings, ensuring an accurate record is produced within timescales. The role requires good teamwork as well as the ability to work independently to meet the needs of the service.<h4>About you</h4><ul><li>You will be educated to GCSE level or equivalent in English and Maths.</li><li>Experience of providing a comprehensive administrative support service to multiple teams. </li><li>A good knowledge of Microsoft Office and will be experienced in taking high quality minutes.</li><li>Willingness to work towards Level 3 in Business Administration or equivalent.</li></ul><h4>In return we offer you</h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul>Interviews will be held on 27th November 2025. <h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. The Safeguarding and QA team are seeking a Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4> </h4><h4>Our organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4> </h4><h4>Important Information</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4> </h4><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.





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Business Support Officer - Safeguarding and Quality Assurance 

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Resolution Lead Officer £42,771 - £45,750 In this critical role, you won’t just respond to complaints and Member enquiries, you’ll play a key part in ensuring our responses are&nbsp;consistently high-quality, resident-focused, and aligned with our values&nbsp;. Working closely with colleagues, supporting the organisation to learn from feedback, improve performance, and reduce repeat complaints. You Will <ul><li>Conduct thorough, fair investigations into complaints received within the Environment &amp; Sustainable Transport directorate</li> <li>Ensure all responses meet corporate QA standards: clear, empathetic, evidence based and timely.</li> <li>Identify service trends and root causes through complaint insights and contribute to action planning that improves outcomes for residents.</li> <li>Work with teams across the council to embed a culture of continuous improvement and shared learning from complaints and enquiries.</li> <li>Support performance monitoring and help develop directorate-level improvements that align with our wider Resident Experience goals.</li> </ul> We’re Looking For Someone With <ul><li>Proven experience investigating complaints, including complex or escalated cases</li> <li>A commitment to quality – with the ability to assure, challenge and improve the standard of written and verbal responses across teams.</li> <li>Excellent communication and collaboration skills, capable of engaging staff at all levels and keeping residents at the centre of everything.</li> <li>A proactive, solutions-focused approach with a genuine interest in improving services through feedback.</li> </ul> Please view JD here Closing date 28.11.25 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Resolution Lead Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1043/Equal_Opportunities.pdf" target="_blank">Equal_Opportunities</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1044/Completing_the_Support_Statement.pdf" target="_blank">Completing_the_Support_Statement</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1045/Support_statement_-_how_to_apply.pdf" target="_blank">Support_statement_-_how_to_apply</a></li>
</ul>

To apply, please visit <a href="https://ats-haveringschools.jobsgopublic.com" target="_blank">https://ats-haveringschools.jobsgopublic.com</a> and submit your application by clicking the 'Apply Online' link below.



Data / Admin Support Assistant
&nbsp;Fixed Term contract for 1 year
4 days per week (one of which will be a Friday) 08:00 – 16:00 x 40 weeks per year
Pro rata salary: £19,362 per annum (includes holiday pay)
We are seeking to appoint a self-motivated, enthusiastic colleague with initiative to join our admin support team. &nbsp;&nbsp;The main purpose of the role is to provide admin support to the Exams Officer and Senior Teacher responsible for Data.&nbsp; Attention to detail, a high level of accuracy and the ability to work independently and as part of a team are required.
You will be expected to support the Examinations Officer in accordance with the practices, procedures and requirements of the Academy at all times.
The successful candidate will have:
<ul>
<li>Excellent ICT skills including Excel, word, mail merge and database management including knowledge of SIMS</li>
<li>Experience of producing statistical analysis</li>
<li>Willingness to successfully complete the range of training relevant to the post</li>
<li>Experience of working within a school environment.</li>
<li>Flexibility to work extra hours during the examination seasons and in the event of staff absence</li>
</ul>
We can offer you:
<ul>
<li>A happy, welcoming environment where children enjoy coming to school to learn</li>
<li>Friendly, supportive and enthusiastic staff</li>
<li>Excellent opportunities to further develop your skills</li>
</ul>
A full and comprehensive induction programme is followed for all new staff.
Emerson Park is a successful and oversubscribed 11-16 Secondary school in the London Borough of Havering. We are set in pleasant surroundings on the edge of the green belt with close proximity to both countryside and central London. We are fortunate to benefit from talented and hardworking staff, supportive parents and committed Governors and enthusiastic students.&nbsp; The academy has a traditional ethos and enjoys a good reputation in the area.
Applications can be submitted online by visiting <a href="https://ats-haveringschools.jgp.co.uk" target="_blank">https://ats-haveringschools.jgp.co.uk</a> and locating this vacancy. If you wish to discuss the position or arrange a visit to the school please contact the Head’s PA, Miss Buchanan.&nbsp;
Closing date for applications is Friday 21st &nbsp;November 2025.

Data / Admin Support Assistant

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Business Support Officer Salary £32,535 – £33,987 per annum&nbsp; One year Fixed Term Position – ONLS- Beckton Globe Adult learning Our Vision Newham is a borough with a radical vision to build a better and brighter future. We are a diverse and aspirational place. By putting people at the heart of everything we do, we aim to enable all our residents to reach their potential and thrive. The Role Are you organised and take pride in your work? Do you want to make a difference to the lives of residents within Newham? If yes, we have the perfect role for you! We are seeking to recruit on a one-year fixed term, &nbsp;a Business Support Officer to join our exciting and challenging Business Support Service, to help play a key role in achieving positive outcomes for residents of Newham. We seek&nbsp;an individual who share our vision and can positively and enthusiastically contribute to the continuous improvement of the Business Support Service and Newham as an organisation. Business Support provides administration to a wide range of services across the Council including Housing, Environment, Children’s and Adults’ services. As a member of Business Support, you will be part of a busy administrative team working within our ‘Operational hub’ carrying out a wide range of business processes to support our internal and external service partners. Working together to achieve our vision and make our service as efficient and effective as possible. About You We are looking for people who have a wide range of skills and experience including: <ul><li>Highly adaptable to changes in work priorities and meet tight deadlines</li> <li>Emotionally resilient</li> <li>High level of oral and written communication skills</li> <li>An ability to work on own initiative and organise own workload</li> <li>Methodical and logical thinkers</li> <li>Able to work across a broad range of administrative and clerical tasks.</li> <li>Excellent IT literacy</li> <li>A flexible and adaptable approach to work and being a team member.</li> </ul> In return, we offer an excellent opportunity to develop new skills, learn about a range of council services and to be part of a large organisation that makes a real difference to our local community. Please view JD here Closing date:14.11.25 The Council reserves the right to close adverts early if there is a large response.&nbsp; IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Business Support Officer  - Beckton Globe

We have an exciting opportunity for you to join our Environmental Health team as a Business Support &amp; Private Sector Housing Support Officer where you will be responsible for ensuring the smooth delivery of services across Environmental Health. From managing data and documents to being the first point of contact for customer enquiries, your work will directly contribute to the success of our Public Protection objectives.This is a varied and rewarding role that spans multiple service areas including licensing, parking, insurance, corporate health and safety, food safety, and more. You will be instrumental in supporting key projects, maintaining essential records, and liaising with a wide range of stakeholdersEssentially you will provide front-line customer service via phone, email, and in-person enquiries, along with:Processing grant schemes and maintaining HMO registers Reviewing and improving administrative processes and systems Supporting licensing functions, ensuring statutory compliance and accurate record-keeping Raising invoices, processing payments, and reconciling fees Managing parking waivers, insurance claims, and health &amp; safety documentationTo be competent in this role it is essential that you are an experienced administrator, with strong IT and database skills, as well as:Being a confident communicator with a wide range of stakeholders Being organised, adaptable, and able to manage competing priorities Being proficient in Microsoft Office (Word, Excel, Outlook) and bespoke IT systems Having the ability to work independently and as part of a team Having strong written and verbal communication skillsClick to view a <a href="https://www.ashford.gov.uk/media/bbghwho2/6766a-business-support-private-sector-housing-support-officer-oct-2025.docx" target="_blank">Job Description</a>For an informal discussion about the role please contact Shelly Greenwood on 01233 330327When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





<ul></ul>

Ashford Borough Council

Business Support & Private Sector Housing Support Officer

How would you like to be part of an enthusiastic, fast paced, friendly team while making a difference to the children and young people of Medway?We have an exciting opportunity for the right person to join the First Response Business Support Team.You will be required to provide complete and comprehensive administration support, dealing efficiently with telephone and other queries, arranging and minuting meetings, ensuring an accurate record is produced within timescales.You should have experience of providing a comprehensive administrative support service to multiple teams. You will have a good knowledge of Microsoft Office and be experienced in taking high quality minutes. The role requires good teamwork as well as the ability to work independently to meet the needs of the serviceYou will be educated to GCSE level or equivalent in English and Maths, together with NVQ3 in Business Administration and/or equivalent experience.For an informal discussion about the role, please contact Leanne Peters, Business Support Team Leader on 01634 334114.<h4>In return we will offer you </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul><h4>Career Progression Framework</h4>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.The First Response team are seeking a Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Our organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information</h4><ul><li>Applicants must be able to demonstrate all essential requirements as listed in the job profile.</li><li>Please note, this post requires work on only a Thursday and Friday each week.</li></ul><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





<ul></ul>

Business Support Officer - First Response

Are you a proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division.This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that impact thousands of users across the council. What You’ll Be Doing<ul><li>Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management.</li><li>Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000.</li><li>Mentor &amp; Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures.</li><li>Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles.</li><li>Financial Oversight: Maintain order logs, reconcile payments, manage mobile phone contracts, and monitor software licenses.</li><li>Security &amp; Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards.</li><li>Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council’s values and commitment to service excellence.</li></ul> What You’ll Bring<ul><li>Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus.</li><li>Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management).</li><li>Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement.</li><li>Knowledge: Solid understanding of ICT terminology, financial management, ITIL principles, and cyber security best practices.</li></ul> Why Medway Council?We’re a forward-thinking organisation committed to innovation, inclusion, and sustainability. You’ll be part of a supportive team that values your expertise and encourages growth. With flexible hybrid working, a strong focus on professional development, and a mission to become carbon neutral by 2050, Medway Council offers more than just a job—it offers a purpose.Ready to lead with impact and shape the future of ICT support? Apply today and be part of a team that’s making a difference.If you would like to have an informal discussion with the recruiting manager, please e-mail Paul Thompson on <a href="mailto:paul.thompson@medway.gov.uk" target="_blank">paul.thompson@medway.gov.uk</a> In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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8 Administration Jobs in West Malling ME19, UK