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We are recruiting a Receptionist at Caerphilly County Borough Council. Working hours: 1 x 15.5 hours per week / 1 x 26.5 hours per week Contract Type: 2 x Part Time, Fixed Term for 1 year Location: Risca Leisure CentreTeam: Sport and Leisure Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £10,717 - £10,887 (15.5 hours) / £18,322 - £18,613 (26.5 hours) and offer access to training and development opportunities. Receptionists provide front-line customer service, managing enquiries, bookings, and access control. They ensure a professional welcome, maintain safeguarding standards, and support smooth facility operations.The role includes handling phone calls, processing payments, updating records, and assisting with general administration. Receptionists work closely with operational teams to support service delivery and respond to customer needs. Strong communication, attention to detail, and reliability are essential.The post requires flexible working across daytime, evening, and weekend shifts to meet service demands. These hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below.For the role, we ask that you have: <ul><li>5 GCSEs Grade A*-C or equivalent level of qualifications on the Credit and Qualifications Framework or relevant Level 2 qualification. For example, NVQ2 Customer Service</li><li>The ability to operate a cash handling and recording system.</li><li>Proven experience of a direct customer focused service.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Mark Jones on 01633 600940 or email <a href="mailto:jonesm15@caerphilly.gov.uk" target="_blank">jonesm15@caerphilly.gov.uk</a> / Iestyn Booth on 01633 600940 or email <a href="mailto:boothi@caerphilly.gov.uk" target="_blank">boothi@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.





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Caerphilly County Borough Council

Receptionist

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These exciting opportunities sit within our Secure Examination Support (SES) Team, which is part of Secure Patents Service Division at the Intellectual Property Office (IPO).
The team is responsible for supporting our customers on their Intellectual Property (IP) journey by reviewing, assessing and processing Patents applications and supporting evidence.&nbsp;
We are seeking motivated individuals who take ownership of problems, can process work to a high quality and are able to build relationships across the Patents division and wider IPO.
You will need to be able to manage and prioritise workloads to ensure that team targets, department priorities and customer service standards are all met.
Initial training will take place in our Newport office. Successful candidates must be available to attend the office on multiple consecutive days over a five-week period.
Working Style
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office.
The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
Main duties consist of but are not limited to:
<ul>
<li>Processing a broad range of case work by reference to desk instructions, the Patent Act &amp; Rules, and manuals.</li>
<li>Analysing evidence to make informed decisions on casework, in line with legal requirements.</li>
<li>Escalating complex casework and queries in a timely manner, gathering relevant evidence and drawing on the right expertise.</li>
<li>Communicating with a diverse range of customers verbally and in writing, explaining complex decisions, including reasons for decisions and answering queries.</li>
<li>Supporting colleagues with queries, ensuring knowledge transfer to aid their development.&nbsp;</li>
<li>Gathering evidence and formulating draft responses to complaints.</li>
<li>Maintaining a continuous improvement (CI) mindset by keeping up to date with CI practice and playing an active role in generating and supporting ideas.</li>
<li>Participating in wider team, directorate and corporate initiatives.</li>
<li>Developing and expanding knowledge via meaningful learning and adopting a personal growth mindset.</li>
</ul>
Essential Criteria
<ul>
<li>Strong written and verbal communication skills</li>
<li>Attention to detail</li>
<li>Dealing with challenging conversations</li>
<li>Organisational skills</li>
<li>Decision making</li>
</ul>
<h2>Benefits</h2>


Alongside your salary of £29,952, Intellectual Property Office contributes £8,677 towards you being a member of the Civil Service Defined Benefit Pension scheme.&nbsp;<a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Find out what benefits a Civil Service Pension provides.</a>




When working at the IPO you can expect:
<ul>
<li>A flexible working scheme with excellent development opportunities</li>
<li>25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave</li>
<li>Family friendly policies that support modern working families and individuals with caring responsibilities</li>
<li>A variety of support functions; Staff Counselling Service, Peer to Peer Support Group</li>
<li>Eligibility for special and office-wide bonus payments</li>
<li>The opportunity to form part of our many inclusive network groups, find out more by looking at&nbsp;<a href="https://diversityjobsgroup.com/ipo/" target="_blank">Intellectual Property Office (IPO) (diversityjobsgroup.com)</a>
</li>
<li>A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities</li>
<li>Free car parking is available on site at our Newport office</li>
<li>On-site shop, restaurant and coffee shop at our Newport office</li>
</ul>

2 Administration Jobs in Weston-super-Mare, UK