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Advice, Support & Guidance Worker – Housing

Employer: Shelter

  • Reference: .
  • Published on: Wed 12/07/2017 09:47 AM
  • Closing on: Wed 26/07/2017 23:47 PM
  • Working Pattern: Full Time, Permanent
  • Hours:
  • Salary: £21,528 pa plus excellent benefits
  • DBS Check: No
  • Location: Sheffield

Closing date: 26 July 2017 (11.30pm)

We’re looking for a client-focused individual with experience of providing housing advice to join us as an Advice, Support & Guidance Worker and help us help the residents of Sheffield who need our support.

Shelter Sheffield operates a thriving hub of services in the city centre where people can access a range of advice and support provision, including legal advice and representation, housing related support services and an Information and Resource facility. We specialise in housing.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.


Your key responsibilities:

  • Conducting face to face client interviews at Advice Centre, outreach sites and over the telephone in order to provide accurate Housing & Legal advice & advice in other related areas of law, providing a good standard of professional service and client care
  • Agree client’s needs and identify desired outcomes/actions
  • Carry an active caseload
  • Write and implement case plans & letters confirming advice
  • Prepare for more complex advocacy including representation at court.

And what you’ll need:

  • Recent experience of providing specialist level housing & legal advice
  • Proven relevant experience gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework
  • Good typing skills and proficiency using case management systems and Microsoft Office applications.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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