Application Lead - Digital

Employer: Royal Borough of Kingston Upon Thames

  • Reference: RBK/18/58043
  • Published on: Tue 10/04/2018 10:15 AM
  • Closing on: Wed 09/05/2018 23:59 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 36 hours.
  • Salary: Grade I-J (£36,372 - £46,608 per annum)
  • DBS Check: No
  • Location: Kingston and Sutton


For us, there’s nothing more important than the level of customer service received by those using our services. We want the customer journey to be as simple as possible, with users kept updated at every stage.

Our CRM (MS Dynamics) is crucial to this. To ensure that this continues to be as efficient and effective as possible, on both sides, we are looking to appoint a new Application Lead.

The successful candidate will provide a comprehensive service for all aspects of support, management and development of MS Dynamics. You’ll ensure that the system is specifically tailored to the needs of the councils and our customers, continually assessing and analysing to identify any opportunities to improve, update and upgrade.

You’ll become the ‘go-to’ expert for all enquiries and requests, assessing each one and deciding on any appropriate actions. You’ll work alongside colleagues throughout the council, particularly in collaboration with the Application Development and Digital transformation teams, establishing their needs and the challenges faced. This will allow you to then ensure that the system is fit for purpose and all processes are streamlined and enable success.

About you

This role needs a talented individual who combines an analytical mind and technical expertise, with a passion for customer service. You’ll relish the opportunity to influence the customer journey and experience, establishing key processes that work for everyone involved.

The nature of the role requires someone with confidence and great communication skills. You’ll be happy not only working within your team but also with others throughout the business.

Here at Kingston and Sutton, we want people who share our forward thinking and innovative approach to our work. We’re looking for talented professionals who thrive in a creative atmosphere and want to work on the forefront of dynamic service delivery.

About us

Kingston and Sutton Councils take a huge amount of pride in the services we provide. We’re committed to delivering great public services that are not only highly effective but also easily accessible. We’ve championed the digitisation of services as well as adopting a ‘mobile first’ model to ensure that this commitment is fulfilled.

Those joining us will find a friendly and collaborative workplace where they are fully supported, both in their work and their future development. We offer a range of training opportunities as well as enabling a range of flexible working arrangements to ensure that you’re always connected to your colleagues.

We believe that all this, combined with a fantastic benefits package, makes Kingston and Sutton Councils the perfect place to further your career.

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How To Apply

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

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