Apprentice Information Officer - Kingston Upon Thames
Employer: Surrey County Council
- Reference: SCC/17/42534
- Published on: Thu 07/09/2017 12:10 PM
- Closing on: Sun 08/10/2017 23:55 PM
- Working Pattern: Full Time, Temporary
- Hours: 36 hours per week.
- Salary: You will be paid £11,112 per annum
- DBS Check: No
- Location: County Hall, Penryhn Road, Kingston Upon Thames, Surrey, KT1 2DN.
You will be paid £11,117 per annum for 36 hours a week based at County Hall, Penrhyn Road, Kingston upon Thames, Surrey KT1 2DW. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception. This position is an Apprenticeship.
We are looking for someone who’s passionate about starting a career in local government and keen to work in a customer focussed environment. The right candidate will be working in Surrey’s contact centre to deliver high levels of customer service and achieve high levels of customer satisfaction, acting as the ‘front door’ to Surrey County Council. They will need to be skilled in using computers, bring a mature outlook, strong organisational skills, and the ability to communicate at all levels.
The right candidate should be willing to undertake a programme of work, study and training designed to develop the skills and abilities of the apprentice to achieve a level 2 or 3 Customer Service qualification. They will be willing to respond to enquiries from the general public, by providing accurate information, mediated access to services, and support in a sensitive and courteous manner, to the quality standards identified for the Contact Centre.
You’ll also need three GCSEs grade A to C, or equivalent including Maths and English.
Our apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and an NVQ Level 2 or 3 qualification Customer Service. The scheme is designed for individuals who are living and entitled to work in England, don’t have degrees, and are not in full-time education.
When you’ve finished, we’ll help you to find a permanent role. Upon attending an interview you will be need to be able to show you meet the above requirements to be considered for an apprenticeship.
Interviews are planned for: 16 – 27 October at County Hall.
If successful at short- list stage you will be contacted by phone as per the details supplied in your application form. Please also note that prior to interview you will be required to complete an online Dependability and Safety test. Further details about this assessment can be found in the ‘Apprenticeship handbook’ attached to this advert.
Surrey County Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.