Greatorex St Child & Young People Centre, Greatorex Street, London (On-Site)
Permanent, Full time
No DBS check required
£36,996 - £38,769
35 Hours
We are now recruiting a Family Information Officer to join our Family Information Advice and Support Service
We are looking for a highly creative and motivated individual who is committed to.
Candidates must have strong communications skills, both written and verbal.
£36,996 - £38,769
• 29 days paid holiday each year, rising to 33 days with long service plus bank holidays;
• Pension scheme;
• Cycle to Work salary sacrifice scheme;
• Interest-free loans for season tickets;
• Well-being discounts;
• Working within a diverse and inclusive workforce
About the Role
To provide a fully comprehensive information and advice service for all residents of Tower Hamlets through Family Information Service (FIS). It is an extremely busy public facing service providing information about all Council services and in particular childcare and the Local Offer.
The postholder will ensure the wider Family Information Advice and Support Service (FIAS) is promoted through Outreach events and will support with the development of the SEND Parent Ambassador Programme
This exciting role is integral to our commitment to providing high quality information, guidance and support to local families, professionals and members of the community.
As required by the Childcare Act 2006, the Local Authority have a duty to provide information, advice and assistance to families. This service is provided via the Family Information Service.
The Family Information Service (FIS) provides free information, advice and assistance to parents, prospective parents, carers, children, young people and other professionals on any services that may be of relevant to children and families in Tower Hamlets.
Delivering a specialised service ensuring families and stakeholders are engaged with, and enabled to make informed and effective use of the service and digital facility. For an informal discussion, email Krupali.shah@towerhamlets.gov.uk
Key Responsibilities
Working closely with the Senior FIS and Local Offer Officer and FIAS Manager, you will be responsible for developing and promoting Family Information Service.
You will provide a quality, impartial and customer focused information and guidance service for the public on all services available for children and families using FIS database and Local Offer and ensuring these are regularly updated.
Working in a demanding front-line service, you will be dealing with members of the public, telephone callers, email and personal enquiries and providing appropriate advice and guidance as well as maintaining various social media accounts
Another aspect of the role is to support the development and maintenance of websites engaging with all stakeholders to ensure information is current, accurate and updated and maintained.
The postholder will be required to produce and present operational and strategic monitoring reports using electronic and manual data and to monitor and analyse data to develop information systems and processes
Requirements
The right candidate for this role will be passionate about improving services for Children, Young People and Families of Tower Hamlets. You will be a self-starter who is curious and inquisitive, with exceptional communication skills, both written and verbal with excellent active listening skills.
A highly motivated and keen learner who thrives with new challenges and likes seeking new opportunities, you will be highly competent with IT (Microsoft Office, Teams, Excel, PowerPoint, and CMS systems) and confident with management of websites and social media.
An excellent team player and ready to build relationships at all levels of our organisation and within a diverse community. You will be highly adaptable and capable of working well within a busy and fast-paced environment. The ideal candidate will be resourceful, able to self-direct and use your own initiative.
Regular evening and weekend work.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.