Operational Support Team Manager

We are looking for a Team Manager to join the Operational Support Team. Who can manage and inspire a team to deliver high quality, customer focussed services while providing administrative support to our wider teams and adding value.

You'll take ownership and responsibility for the delivery of a variety of customer service tasks and performance management, working with the Head of Operational Support to set and achieve challenging targets."

You'll bring teams together with differing processes, to identify and align best practices and deliver consistency. This will include contributing to the development of systems, policies and procedures and their implementation.

This is a full-time position that can be based in any of our offices with the option for working in a hybrid way when appropriate and as agreed with your manager.

What you'll need

• Experience of effectively managing, motivating and inspiring a team.

• Adept at delivering smart solutions, balanced with the ability to identify processes requiring improvement.

• Able to communicate effectively and concisely, displaying great interpersonal skills in multiple modes (phone, face-to-face, emails and in writing), using customer friendly language.

• Good negotiation and influencing skills.

• Patient and knowledgeable coach.

• A thorough understanding of the range of IT systems used such as Microsoft Dynamics CRM/CD, Orchard/MRI, Proactis or Risk Hub.
• Experience using Microsoft Office programs ( Word, Excel, Powerpoint, Teams)

Please provide detailed, real examples of how you meet the above criteria in your supporting statement.

Closing date: Wednesday 13th November 2024 at 23:59pm

Shortlisting: Thursday 14th November 2024 at 23:59pm

Interviews: Week commencing Monday 18th November 2024

Please note, we reserve the right to close the advert early if we receive a high volume of applications.