Housing Options Officer (12 month contract)

Housing Options Officer

12-month Temporary Contract 

Salary £31,368 - £42,659 pa plus essential car user allowance. 

36 hours per week 

At Spelthorne we successfully prevent homelessness for the majority of our customers. As we deal with the ongoing cost of living crisis and new legislation with the Renters’ Rights Act we want to improve on this. We are looking for an enthusiastic candidate, practically minded, who is able to negotiate to resolve customers’ housing issues.

You will be able to work on your own initiative and see cases through from start to finish.

This role would suit someone with excellent customer care and IT skills who is new to Housing, or an experienced person looking to work for an innovative organisation. 

This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. 

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.

Please note as part of the employment checks this post will be subject to a Basic Disclosure & Barring Service (DBS) check.

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year. 

Closing date: Friday 30 May 2025 (noon)

Interview date: Thursday 12 June 2025

To apply please use the Apply Online button below. 

Unfortunately, we are unable to reply to all candidates.  If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.

All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. 

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