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Please apply online via the link provided.



<h2>Advert Text</h2>
About the role
As a Benefits Officer in Merton's Benefits Service, you will play a key role in supporting residents assessing entitlement to Housing Benefit, Council Tax Support and Discretionary awards. Merton has a very experienced team of benefits officers and we’re looking for enthusiastic and driven individuals to join our teams.
The successful candidate will be dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods.&nbsp;
About you
You will have:
<ul>
<li>Experience of working in a Housing Benefit team at a local Authority.</li>
<li>An in depth knowledge of&nbsp;Housing Benefit regulations, Council Tax Support and a working knowledge of national welfare benefits.</li>
<li>Excellent IT skills and experience of effectively using MS Office software such as Word, Excel and Outlook (or equivalent).</li>
<li>Excellent written and verbal communication skills with experience of delivering a front line service in a Benefits environment.</li>
<li>An eye for detail and accuracy with excellent numeracy skills.</li>
<li>A proven team player with an ability to form strong working relationships with colleagues.&nbsp;</li>
</ul>
What we offer
Based at the Civic Centre in Morden, Merton Council offers much more than just a competitive salary. We believe in supporting our staff, fostering an inclusive and collaborative environment, and creating opportunities for personal and professional growth. Here’s what you can expect when you join us:
<ul>
<li>A competitive salary&nbsp;and membership of the&nbsp;Local Government Pension Scheme.</li>
<li>Excellent holiday entitlement, including paid leave for new grandparents and an additional day off for your birthday!</li>
<li>A focus on development.</li>
</ul>
Working for Merton Council
Merton is a dynamic and thriving borough, offering a unique blend of urban and green spaces, with Wimbledon’s world-renowned tennis courts and bustling local high streets. As part of our team, you’ll be joining an organisation that is driven by our shared values and commitment to the future of Merton.
At Merton Council, we are Merton United—One Borough, One Team. We are committed to nurturing civic pride, building a sustainable future, and creating a borough where sport and active living are at the heart of our communities.
We pride ourselves on creating a workplace that encourages creativity, supports wellbeing, and delivers real, tangible impacts in the community. Our values are:
<ul>
<li>We trust each other</li>
<li>We lead with integrity</li>
<li>We value inclusion</li>
<li>We collaborate</li>
<li>We create new things</li>
<li>We are proud</li>
</ul>
Join Merton Council and become part of a forward-thinking team that truly makes a difference to the people who live and work in the borough. For more details about Merton see our&nbsp;<a href="https://www.merton.gov.uk/jobs/working-us" target="_blank">Jobs page</a>.
For an informal chat about the role, please contact <a href="mailto:jane.haylor@merton.gov.uk" target="_blank">jane.haylor@merton.gov.uk</a> or <a href="mailto:wendy.robinson@merton.gov.uk" target="_blank">wendy.robinson@merton.gov.uk</a>&nbsp;
Documents
<ul>
<li><a href="https://jobs.merton.gov.uk/wd/plsql/wd_portal.view_blob?p_web_site_id=6495&amp;p_web_page_id=587683&amp;p_type=JOBDOC&amp;p_id=535328&amp;p_show=N" target="_blank">Job Description and Person Specification</a></li>
</ul>

London Borough of Merton

Benefits Officer

<h4> Job Description </h4>Overview The London Borugh of Harrow is seeking for a Revenues and Council Tax Support (CTS) Officer who will be responsible for delivering the Administration of Council Tax, Business Rates and BIDS bills to the boroughs taxpayers as well as the collection of Housing Benefit Overpayments. Responsibility is primarily to complete assessments for localised Hardship fund applications, but may also encompass updating occupation and vacation changes, assessing eligibility for discounts and exemptions.This post supports the Revenues Team Leaders, as well as being the first point of referral and advice for Revenues Assistants regarding procedures and legislation. The post is key to income collection and the assessment of council tax support discounts and monetary awards. Most of the duties carried out will depend on where the post is located, either in the Revenues or Council Tax Support services. It is expected that holders of this post will be fully generic over time and once trained may be requested to work in either service depending on service exigencies. There are no direct reports. About You The candidate should have:- A minimum of 6 months experience of working in a Revenues, Council Tax Support or Housing Benefits office environmentKnowledge of Council Tax &amp; Business Rates or of the CTS schemes &amp; Housing Benefits legislation.Good IT knowledge including Microsoft packages such as excel and accessAbility to work on your own initiative in a highly pressurised environment with ever changing and conflicting priorities. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23528&amp;hashed=-280628453" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Revenues and Council Tax Support (CTS) Officer

We are looking for an enthusiastic and motivated individual to join our busy Revenues &amp; Benefits Team on a permanent full-time contract.About the roleYou will be responsible for providing vital admin support for the Benefits Team including ensuring daily correspondence/emails are documented correctly and index evidence and information that has been provided in support of benefit claims. You will receive full training to work towards becoming a Benefits Assessment Officer.Deal with customer enquiries via telephone, email and in person at our reception desk.This position requires a DBS check.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have current experience of working within an office environment.</li><li>Have a good standard of education, including literacy and numeracy skills.</li><li>Have excellent customer service and communication skills, in person, in writing and on the telephone.</li><li>Are highly organised and able to work without much supervision.</li><li>Are comfortable working in a team and working flexibly to support your colleagues.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Alan Godfrey at <a href="mailto:agodfrey@tandridge.gov.uk" target="_blank">agodfrey@tandridge.gov.uk</a> or call on 01883 722000. Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc<ul></ul>

Benefits Assessment Trainee Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7540/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7541/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7546/Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025.docx" target="_blank">Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Apprentice Welfare Benefit Advisor
Annual Salary £24,264 - £29,696 for 37 hrs per week
Would you like to complete a Level 4 Revenues and Welfare Benefits apprenticeship whilst working as a Benefit Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of Welfare Benefit experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.
We are looking for a full-time Apprentice Welfare Benefit Advisor to deliver information, guidance on Housing Benefits and Council Tax Support, Discretionary payments and when necessary, other council and Department for Work and Pensions services.
About the role This role as a Apprentice Welfare Benefit Advisor is varied and an integral part of our team, providing valuable daily support to our fast-paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across the Benefits service by:
- Checking new claims and maintaining existing claims
- processing applications for discretionary awards
- providing welfare advice and support
- taking payments and arranging repayments
- working with our Financial Inclusion officer to recover overpayments
- completing ad-hoc administration duties.
About you
The candidate will have a keen sense of accuracy and be adept at learning a wide range of systems in order to be as effective as possible when handling enquiries and making decisions on entitlement.
To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing processes. Be able to take responsibility of your own work at the same time as being part of the wider team. IT skills such as the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) are essential. Training will be provided on internal systems.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Ed Bowen,&nbsp;Housing Benefit Technical Manager on 01932 425377 or email <a href="mailto:ed.bowen@runnymede.gov.uk" target="_blank">ed.bowen@runnymede.gov.uk</a>.
Closing date: Sunday, 13th July 2025
Interview date: Thursday, 24th July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Apprentice Benefit Advisor

<ul></ul>





Salary: £40,911 Grade: Level 3, Zone 2&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract Type: Permanent Hours: 36, Full Time&nbsp;&nbsp; &nbsp; Closing date: Sunday 13th July 2025; 23:55 Online interviews will take place on: Thursday 17th July between 9am and 5pm and Friday 18th July between 9am and 5pm &nbsp; About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp; What You’ll Be Doing As a Welfare Rights Adviser at Money Advice Camden, you'll provide high-quality support to residents in need, helping them claim the benefits they're entitled to. You'll work collaboratively with your team to manage complex cases, conduct benefit checks and appeals, and build strong relationships with colleagues. You'll be part of a team that prioritizes customer-centric service and continuous improvement, working together to reflect on approaches and propose new ones when needed. This role will make an immediate difference for vulnerable members of our community, and you'll be part of a dynamic team that works openly and collaboratively to drive positive change. This post is exempt from the Rehabilitation of Offenders Act and will require a DBS. To view the Job Profile, please&nbsp;copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11016972/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11016972/file/documen…</a> If you want more information about the role, please feel free to email Constance Attlee –&nbsp;<a href="mailto:constance.attlee@camden.gov.uk" target="_blank">constance.attlee@camden.gov.uk</a> to book an informal chat.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. As a highly experienced welfare rights adviser, you'll bring a deep understanding of benefits, welfare reform, and related laws to the role. With strong analytical and numeracy skills, you'll be able to assess entitlement, conduct better off calculations, and make informed decisions. You'll be trained by a reputable organization and motivated to support vulnerable individuals with empathy and a desire to make a difference. You'll also have a strong understanding of community resources, including statutory and VCS provision, and existing relationships with Camden VCS groups will be an asset. With the ability to make decisive judgments under pressure and lead in sensitive situations with empathy and integrity, you'll be an invaluable asset to the team. What We Offer At Camden, you’ll receive a host of benefits including: <ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Welfare Rights Adviser

<ul></ul>





We have an exciting employment opportunity to recruit an experienced Officer to work in the Housing Benefit and Council Tax Support Team. 
 
You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets. You will need a minimum of 2 years’ experience in processing Housing Benefit, Council Tax Reduction scheme, this includes complex assessments such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will help those on low income to sustain their tenancies ensuring their benefits are maximised. 
 
You will work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills. You will need a good standard of numeracy and literacy, effectively responding to enquiries received by letter, telephone and e-mail. 
 
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. 
 
We offer hybrid working, however we are flexible taking into consideration personal circumstances. The Contracted hours are 36 hours a week and we offer a flexible working hours policy. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Lorna Mann on 02081322391 for an informal discussion or to arrange a visit to the team. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Assessment Officer

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.About the Service and TeamThe team works with tenants to develop financial capability and independence by offering:<ul><li>The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy.</li><li>Free impartial advice and support on a range of welfare benefits and tax credits.&nbsp;</li><li>Face to face appointments offered to support tenants with their welfare benefit or debt issues.</li><li>Assistance with housing benefit disputes and back dates.&nbsp;</li><li>Guidance and support when making benefit appeals.&nbsp;</li><li>Advice concerning Universal Credit.</li><li>Expected to manage casework for an average of 30 households/individuals&nbsp;</li><li>Money guidance advice and signposting to specialist agencies when necessary.</li><li>To provide monthly statistics on performance and financial outcomes for those we support.</li></ul>About the Role and Our Ideal CandidateAbout the RoleThe role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy.Within the role of financial inclusion officer you will be expected to:<ul><li>Achieve income maximisation including the completion of welfare benefits applications.</li><li>Provide support and advice on money management and effective budgeting.</li><li>Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.</li><li>Complete welfare benefits mandatory reconsiderations and appeals.</li><li>Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible.</li></ul>Our Ideal CandidateThe essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs.&nbsp; Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role.We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording.You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs.We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week.It would be desirable if you have completed Citizens Advice Adviser training .&nbsp; Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Flexi-time (Please note, this applies to roles at grades 1-9 only)</li><li>Three volunteering days per year in Sutton or Kingston</li><li>Comprehensive learning and development programme</li><li>Local and national discounts for shopping, eating out and leisure activities</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Car parking scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;Additional InformationWe pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen&nbsp;<a href="https://drive.google.com/file/d/1KGMTYxsYV0WkCbJAHTDyEDSVwv5YDX9A/view?usp=sharing" target="_blank">here.</a>&nbsp;We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





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Royal Borough of Kingston Upon Thames

Financial Inclusion Officer

Kingston Upon Thames & Sutton Councils

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6654/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6671/Revenues_Benefits_Quality_Assurance_Officer_-_JDPS.pdf" target="_blank">Revenues_Benefits_Quality_Assurance_Officer_-_JDPS</a></li>
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Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Revenues &amp; Benefits Quality Assurance Officer
Working Pattern: Full Time Hours: 36 hours per week Salary: £30,032 - £41,084 DBS Check: Yes Location: Civic Centre, High Street, Esher, Surrey KT10 9SD/Hybrid working
Do you have experience of working in a Local Taxation or Benefits section? If so, we want to hear from you. An exciting opportunity has become available to join the Revenues and Benefits Quality Assurance team at Elmbridge Borough Council.
 About the Role You will be responsible for assisting the Revenues &amp; Benefits Quality Assurance Manager in providing quality assurance on the Local Taxation and Benefits functions (Council Tax, Business Rates, BID’s and Benefits). We will provide you with the necessary support and training so you may grow and develop your career. You will work closely with colleagues, customers, and external agencies to provide a high-quality service.
Regular inspections will be required for sites that have been given planning permission, be it new builds, alterations or developments, where you will need to monitor their progression to establish an effective date of entry, for when they can be brought into the valuation/rating list. Please note that it is a requirement of this role to have a full UK driving licence and access to a car that can be driven for Council business purposes.
About the Person
•You will have experience in Local Taxation or Housing Benefits administration. •You will be decisive and confident in your decision-making ability. •Have the ability to work independently and as part of a team. •Good IT skills and previous experience using Revenues and Benefits software (preferably on the Capita Academy system) would be advantageous.
Benefit of working for us •28 days annual leave after 5 years’ continuous service •Flexi-time •Free employee parking •Between Christmas and New Year off!
Additional Information
For an informal discussion about the role, please call Jack Bolas, Revenues &amp; Benefits Quality Assurance Manager on 01372 474 678 or email <a href="mailto:jbolas@elmbridge.gov.uk" target="_blank">jbolas@elmbridge.gov.uk</a>
Interviews will be held on Thursday 31 July 2025.

Elmbridge Borough Council

Revenues & Benefits Quality Assurance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6075/Senior_Welfare_Assessments_Advisor_JD.pdf" target="_blank">Senior_Welfare_Assessments_Advisor_JD</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an excellent opportunity available for a Senior Welfare Assessments Advisor to join our proactive Welfare Assessments team at Wokingham Borough Council, on a full time, permanent basis.
As Senior Welfare Assessments Advisor you will work effectively and collaboratively with teams within Income &amp; Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users of the Council’s services.
This role will support and supervise a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits &amp; Council Tax, and responding to the needs of vulnerable residents, additionally where necessary make appropriate connections and referrals for additional services and support.
Join us in making a real difference in the lives of our community!
Hybrid Working - Office based Mon/Weds/Fri
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) (pro rata), plus Bank Holidays
⭐ An excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more!&nbsp;
Key responsibilities: 
<ul>
<li>Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact</li>
<li>Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate.</li>
<li>Lead on the concessionary fares &amp; Local Welfare Provision application processes.</li>
<li>Dealing with the more complex customer issues and support &amp; mentor Advisors to develop their skills and practice</li>
<li>Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services.</li>
<li>Support the administration of Housing Benefit &amp; Council Tax Reduction claims and re-assessments.</li>
<li>Make complex autonomous decisions with confidence and professionalism</li>
</ul>
Candidate requirements: 
<ul>
<li>Verbal, written communication skills</li>
<li>Experience of working within a front facing Welfare Benefits Environment</li>
<li>Proficient ICT skills and use of Microsoft packages</li>
<li>Good working knowledge of Welfare Benefits</li>
<li>Ability to listen, extract and assess important information</li>
<li>Ability to make appropriate complex decisions with autonomy and confidence</li>
<li>Supervisory experience (desirable)</li>
</ul>
Our area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you’re interested in this exciting opportunity, click the link below and apply today.
Alternatively, for more information or to arrange an information discussion, please contact <a href="mailto:andrea.thorne@wokingham.gov.uk" target="_blank">andrea.thorne@wokingham.gov.uk</a>
Closing: 20th July 2025, 11pm
Interviews: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

10 Benefits And Revenues Jobs in Epsom, UK