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About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.About the Service and TeamThe team works with tenants to develop financial capability and independence by offering:<ul><li>The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy.</li><li>Free impartial advice and support on a range of welfare benefits and tax credits.&nbsp;</li><li>Face to face appointments offered to support tenants with their welfare benefit or debt issues.</li><li>Assistance with housing benefit disputes and back dates.&nbsp;</li><li>Guidance and support when making benefit appeals.&nbsp;</li><li>Advice concerning Universal Credit.</li><li>Expected to manage casework for an average of 30 households/individuals&nbsp;</li><li>Money guidance advice and signposting to specialist agencies when necessary.</li><li>To provide monthly statistics on performance and financial outcomes for those we support.</li></ul>About the Role and Our Ideal CandidateAbout the RoleThe role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy.Within the role of financial inclusion officer you will be expected to:<ul><li>Achieve income maximisation including the completion of welfare benefits applications.</li><li>Provide support and advice on money management and effective budgeting.</li><li>Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.</li><li>Complete welfare benefits mandatory reconsiderations and appeals.</li><li>Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible.</li></ul>Our Ideal CandidateThe essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs.&nbsp; Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role.We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording.You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs.We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week.It would be desirable if you have completed Citizens Advice Adviser training .&nbsp; Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Flexi-time (Please note, this applies to roles at grades 1-9 only)</li><li>Three volunteering days per year in Sutton or Kingston</li><li>Comprehensive learning and development programme</li><li>Local and national discounts for shopping, eating out and leisure activities</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Car parking scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;Additional InformationWe pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen&nbsp;<a href="https://drive.google.com/file/d/1KGMTYxsYV0WkCbJAHTDyEDSVwv5YDX9A/view?usp=sharing" target="_blank">here.</a>&nbsp;We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





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Royal Borough of Kingston Upon Thames

Financial Inclusion Officer

Kingston Upon Thames & Sutton Councils

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6716/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6717/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6718/BUS0227G_Collection__Recovery_Processing_Officer_JD__1_.docx" target="_blank">BUS0227G_Collection__Recovery_Processing_Officer_JD__1_</a></li>
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Please apply online by clicking the link below



There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents; we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
We're looking to appoint 5 Collection and Recovery Processing Officers on a 12-month fixed term contract.
About the Role:
The Revenues and Benefits Service has an exciting opportunity to recruit 5 new Collection &amp; Recovery officers within the Debt and Income Maximisation Team. This is an exciting time to join us as we develop an enhance teams and endeavor to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach, so everyone can thrive in an inclusive and open environment. The successful candidates will be working within the Debt and Recovery Teams, to ensure the maximisation of revenue for the Council..
About the candidate:
You will have an understanding of income and debt processing procedures, withknowledge of relevant specialist legislative requirements eg. Council tax, business rates, accounts receivable and benefits. The successuful candidate will have highly developed interpersonal and communication skills.
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focussed on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
We have embraced new ways of working and hybrid working between home and office will be a feature of this role. You will be given a nominated contractual work base, and you will be required to commute to this work base when necessary. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required
If you wish to discuss this role or require further information, please contact Gemma Girling, Collection &amp; Recovery Operations Manager, on email &nbsp;<a href="mailto:gemmagirling@wirral.gov.uk" target="_blank">gemmagirling@wirral.gov.uk</a>
Interviews to take place 17th &amp; 18th July 2025.
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration.&nbsp; Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.&nbsp; Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Wirral Metropolitan Borough Council

Collection & Recovery Processing Officer

3 Benefits And Revenues Flexible Jobs