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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7540/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7541/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7546/Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025.docx" target="_blank">Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Apprentice Welfare Benefit Advisor
Annual Salary £24,264 - £29,696 for 37 hrs per week
Would you like to complete a Level 4 Revenues and Welfare Benefits apprenticeship whilst working as a Benefit Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of Welfare Benefit experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.
We are looking for a full-time Apprentice Welfare Benefit Advisor to deliver information, guidance on Housing Benefits and Council Tax Support, Discretionary payments and when necessary, other council and Department for Work and Pensions services.
About the role This role as a Apprentice Welfare Benefit Advisor is varied and an integral part of our team, providing valuable daily support to our fast-paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across the Benefits service by:
- Checking new claims and maintaining existing claims
- processing applications for discretionary awards
- providing welfare advice and support
- taking payments and arranging repayments
- working with our Financial Inclusion officer to recover overpayments
- completing ad-hoc administration duties.
About you
The candidate will have a keen sense of accuracy and be adept at learning a wide range of systems in order to be as effective as possible when handling enquiries and making decisions on entitlement.
To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing processes. Be able to take responsibility of your own work at the same time as being part of the wider team. IT skills such as the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) are essential. Training will be provided on internal systems.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Ed Bowen,&nbsp;Housing Benefit Technical Manager on 01932 425377 or email <a href="mailto:ed.bowen@runnymede.gov.uk" target="_blank">ed.bowen@runnymede.gov.uk</a>.
Closing date: Sunday, 13th July 2025
Interview date: Thursday, 24th July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Apprentice Benefit Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6654/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6671/Revenues_Benefits_Quality_Assurance_Officer_-_JDPS.pdf" target="_blank">Revenues_Benefits_Quality_Assurance_Officer_-_JDPS</a></li>
</ul>

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Revenues &amp; Benefits Quality Assurance Officer
Working Pattern: Full Time Hours: 36 hours per week Salary: £30,032 - £41,084 DBS Check: Yes Location: Civic Centre, High Street, Esher, Surrey KT10 9SD/Hybrid working
Do you have experience of working in a Local Taxation or Benefits section? If so, we want to hear from you. An exciting opportunity has become available to join the Revenues and Benefits Quality Assurance team at Elmbridge Borough Council.
 About the Role You will be responsible for assisting the Revenues &amp; Benefits Quality Assurance Manager in providing quality assurance on the Local Taxation and Benefits functions (Council Tax, Business Rates, BID’s and Benefits). We will provide you with the necessary support and training so you may grow and develop your career. You will work closely with colleagues, customers, and external agencies to provide a high-quality service.
Regular inspections will be required for sites that have been given planning permission, be it new builds, alterations or developments, where you will need to monitor their progression to establish an effective date of entry, for when they can be brought into the valuation/rating list. Please note that it is a requirement of this role to have a full UK driving licence and access to a car that can be driven for Council business purposes.
About the Person
•You will have experience in Local Taxation or Housing Benefits administration. •You will be decisive and confident in your decision-making ability. •Have the ability to work independently and as part of a team. •Good IT skills and previous experience using Revenues and Benefits software (preferably on the Capita Academy system) would be advantageous.
Benefit of working for us •28 days annual leave after 5 years’ continuous service •Flexi-time •Free employee parking •Between Christmas and New Year off!
Additional Information
For an informal discussion about the role, please call Jack Bolas, Revenues &amp; Benefits Quality Assurance Manager on 01372 474 678 or email <a href="mailto:jbolas@elmbridge.gov.uk" target="_blank">jbolas@elmbridge.gov.uk</a>
Interviews will be held on Thursday 31 July 2025.

Elmbridge Borough Council

Revenues & Benefits Quality Assurance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6075/Senior_Welfare_Assessments_Advisor_JD.pdf" target="_blank">Senior_Welfare_Assessments_Advisor_JD</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an excellent opportunity available for a Senior Welfare Assessments Advisor to join our proactive Welfare Assessments team at Wokingham Borough Council, on a full time, permanent basis.
As Senior Welfare Assessments Advisor you will work effectively and collaboratively with teams within Income &amp; Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users of the Council’s services.
This role will support and supervise a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits &amp; Council Tax, and responding to the needs of vulnerable residents, additionally where necessary make appropriate connections and referrals for additional services and support.
Join us in making a real difference in the lives of our community!
Hybrid Working - Office based Mon/Weds/Fri
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) (pro rata), plus Bank Holidays
⭐ An excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more!&nbsp;
Key responsibilities: 
<ul>
<li>Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact</li>
<li>Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate.</li>
<li>Lead on the concessionary fares &amp; Local Welfare Provision application processes.</li>
<li>Dealing with the more complex customer issues and support &amp; mentor Advisors to develop their skills and practice</li>
<li>Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services.</li>
<li>Support the administration of Housing Benefit &amp; Council Tax Reduction claims and re-assessments.</li>
<li>Make complex autonomous decisions with confidence and professionalism</li>
</ul>
Candidate requirements: 
<ul>
<li>Verbal, written communication skills</li>
<li>Experience of working within a front facing Welfare Benefits Environment</li>
<li>Proficient ICT skills and use of Microsoft packages</li>
<li>Good working knowledge of Welfare Benefits</li>
<li>Ability to listen, extract and assess important information</li>
<li>Ability to make appropriate complex decisions with autonomy and confidence</li>
<li>Supervisory experience (desirable)</li>
</ul>
Our area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you’re interested in this exciting opportunity, click the link below and apply today.
Alternatively, for more information or to arrange an information discussion, please contact <a href="mailto:andrea.thorne@wokingham.gov.uk" target="_blank">andrea.thorne@wokingham.gov.uk</a>
Closing: 20th July 2025, 11pm
Interviews: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

3 Benefits And Revenues Jobs in Guildford, UK