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Senior Welfare Rights Advisor – TA (Job ref: 3729) Salary: £46,006 Grade:&nbsp;Level 4, Zone 1 Location:&nbsp;5 Pancras Square N1C 4AG Contract Type:&nbsp;Fixed term – 1 year Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Sunday 7^th September 2025 at 23:55 Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved&nbsp; You’ll play a central role in ensuring Camden residents receive the full welfare support they are entitled to. This involves providing high-quality, specialist advice on welfare benefits, offering casework support to residents, and advocating on their behalf to secure the best possible outcomes. You’ll work closely with partners, community organisations, and internal teams to maximise residents’ income, prevent hardship, and contribute to our wider anti-poverty strategy. Your work will directly improve the lives of some of our most vulnerable residents, empowering them to access their rights, navigate complex systems, and achieve financial stability. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. All About You You’ll be an experienced welfare rights advisor with in-depth knowledge of the benefits system and related legislation. You’ll have excellent advocacy skills and the ability to communicate complex information clearly to a wide range of audiences. Your empathy, attention to detail, and ability to manage a varied caseload will be essential to your success.&nbsp;Your approach will be resident-focused, empathetic, and solutions-driven, with the ability to manage a complex caseload while delivering high-quality, timely advice. Strong written and verbal communication skills are essential, as is the ability to work collaboratively across teams and partner organisations. We’re looking for someone who can build strong relationships with residents, colleagues, and partner agencies, who thrives in a fast-paced environment, and who is committed to tackling poverty and inequality in Camden. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153348/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153348/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Senior Welfare Rights Advisor

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Senior Welfare Rights Advisor (Job ref: 3719) Salary:&nbsp;£46,006 Grade:&nbsp;Level 4, Zone 1 Location: 5&nbsp;Pancras Square N1C 4AG Contract Type:&nbsp;Permanent&nbsp; Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Sunday 7^th September 2025 at 23:55 Anonymised Application –&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved&nbsp; You’ll play a central role in ensuring Camden residents receive the full welfare support they are entitled to. This involves providing high-quality, specialist advice on welfare benefits, offering casework support to residents, and advocating on their behalf to secure the best possible outcomes. You’ll work closely with partners, community organisations, and internal teams to maximise residents’ income, prevent hardship, and contribute to our wider anti-poverty strategy. Your work will directly improve the lives of some of our most vulnerable residents, empowering them to access their rights, navigate complex systems, and achieve financial stability. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. All About You You’ll be an experienced welfare rights advisor with in-depth knowledge of the benefits system and related legislation. You’ll have excellent advocacy skills and the ability to communicate complex information clearly to a wide range of audiences. Your empathy, attention to detail, and ability to manage a varied caseload will be essential to your success.&nbsp;Your approach will be resident-focused, empathetic, and solutions-driven, with the ability to manage a complex caseload while delivering high-quality, timely advice. Strong written and verbal communication skills are essential, as is the ability to work collaboratively across teams and partner organisations. We’re looking for someone who can build strong relationships with residents, colleagues, and partner agencies, who thrives in a fast-paced environment, and who is committed to tackling poverty and inequality in Camden. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153387/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153387/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

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Lead, inspire, and drive change in our dynamic team 
Position Overview: Join our dynamic team as the Head of Revenues! This permanent role within the Resources Department reports directly to the Director of Revenues &amp; Transactional Services. You will be joining a management team that values collaboration, innovation, and continuous improvement. Your work will directly impact the efficiency and effectiveness of our services, benefiting the entire community. If you are passionate about driving performance and making a difference, we want to hear from you! Apply now to join our team. 
Purpose of the Role: As the Head of Revenues, you will ensure that our Council delivers a high-performing, well-managed Local Taxation Revenue Collection Service. You will direct, lead, and manage the provision of high-quality, cost-effective services to the Council for the delivery of Local Taxation Revenue Collection, ensuring that the Council’s policy objectives in relation to these services are met. 
Key Responsibilities: 
 
 - Lead and inspire our team to deliver exceptional Local Taxation Revenue Collection operations, setting the strategic direction and ensuring customer-centric services. 
 - Oversee overall debt for Local Taxation for the whole council and set the practice and monitoring arrangements for this. 
 - Manage a team of 37 FTEs and a gross service budget of £3m. 
 - Ensure income collection of £164m Council Tax and £98m Business Rates. 
 - Establish, maintain, and foster effective working relationships with Elected Members and stakeholders (internal and external). 
 - Increase income collection through fair income collection practices and innovative, modern, effective processes. 
 - Implement a ‘Digital by Desire’ approach to all aspects of the service. 
 - Manage large-scale service budgets, providing timely, accurate, and reliable financial information. 
 - Compile and implement the service business plan to ensure alignment with strategic and financial planning. 
 - Maximise the value of Government grants received for the service. 
 - Foster a high-performing culture within the service, ensuring a customer-focused approach and a drive for continuous improvement. 
 
Qualifications and Experience: 
 
 - Hold a degree or possess equivalent experience relevant to the job description. 
 - Experience working in a Local Taxation Revenue Collection environment at a senior level with demanding and challenging performance targets. 
 - Proven experience of delivering significant organisational change and budget savings. 
 - Understanding of best practices in delivering channel shift, customer behaviour change, and improving customer experience. 
 - Experience of leading strategic initiatives or contributing towards strategy/policy development and implementation. 
 - Strong collaborator with demonstrable ability to bring people together from across the organisation and wider. 
 - Proven experience to lead, engage, motivate, appraise, and develop staff to deliver high standards of service and performance. 
 
Special Requirements: 
 
 - Demonstrated success in leading large-scale, complex service transformations and improvements. 
 - Proven experience of delivering significant organisational change and savings. 
 - Proven experience of delivering services in partnership with the voluntary sector or other partners. 
 
Contact Details - 
If you would like to know more about the role, please contact Bola Odunsi on <a href="mailto:bola.odunsi@enfield.gov.uk" target="_blank">bola.odunsi@enfield.gov.uk</a> for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Head of Revenues

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Salary: £42,221 Grade: Level 3 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: Permanent x2 Hours: Full Time (36 hours) Closing Date: Sunday 7^th September 2025; 23:55pm About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for five Income Officer’s with motivation and a caring approach to help deliver this ambition. You will be providing a person-centred housing income collection service across the borough, which includes being responsible for income collection for Camden’s housing stock, managing the process from early intervention and debt prevention to initiating possession proceedings, preparing legal documents, attending court, executing warrants, and overseeing evictions. Your role will also involve responding to customer inquiries regarding housing income, identifying opportunities for early intervention to prevent arrears, and processing payments over the phone. All About You &nbsp; We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. You are dedicated to early intervention, proactively helping residents to prevent issues and guiding them to supportive services. Understanding that safeguarding is everyone's responsibility, you take an active role in protecting residents' health and well-being, ensuring they live free from harm and abuse. Your communication style is kind and compassionate, focusing on building positive relationships within the community and addressing diverse needs. You champion equality, diversity, and inclusion, respecting various cultural backgrounds and promoting engagement among residents and stakeholders. Working collaboratively with other teams, you embody the "One Camden" ethos, ensuring that residents are at the heart of all efforts while maintaining clear and accurate records. You are adept with housing management software and have a solid understanding of housing policies and legislation. Financially aware, you make decisions that promote efficiency and effective budget management. We also require an Income Officer with specialist knowledge in dealing with unlawful occupancy cases and another Income Officer with specialist knowledge of Universal Credit. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. To view the Job Profile, please&nbsp;CLICK HERE or copy and paste the below URL into your browser:&nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Income Officer

<ul></ul>





Salary: £38,923 Grade: Level 3, Zone 1&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract type:&nbsp;Permanent Hours per week: 36 Closing date: Sunday 7th September 2025; 23:55 About us&nbsp; Camden is listening to everyone, including you. We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. The role We are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with tax payers&nbsp;on the telephone. You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered. &nbsp; You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g. student accommodation.&nbsp; Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries.&nbsp; Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.&nbsp; Key Requirements <ul> <li> Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it </li> <li> Excellent IT and communication skills </li> <li> Ability to act professionally and communicate patiently but effectively with those in difficulty </li> <li> Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands </li> </ul> Desirable <ul> <li> CIVICA system experience desirable </li> </ul> This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS. To view the Job Profile, please copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/documen…</a> &nbsp; About you To find out more about what it is like to work at Camden, meet some of our people by visiting&nbsp;<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>. We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service. IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards. More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose. &nbsp; What We Offer&nbsp; At Camden, you’ll receive a host of benefits including: <ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities&nbsp;</li> </ul> Inclusion and Diversity&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.&nbsp; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Council Tax Officer

<h4> Job Description </h4>Overview We’re delighted to offer an exciting opportunity for a dynamic and experienced professional to join our Finance and Assurance Division as Assistant Director of Collections and Benefits. In this pivotal leadership role, you’ll be responsible for overseeing the collection of Council Tax, Business Rates, and Parking Income, as well as managing Parking Appeals and the assessment and distribution of Housing and Council Tax Benefits. You’ll play a key role in shaping the strategic direction and operational delivery of these essential public services, ensuring they are aligned with our Corporate and Service Plans. As a member of the Finance Directorate Management Team, you’ll collaborate closely with colleagues across the organisation to drive innovation, enhance service performance, and contribute to the continuous improvement of our financial operations. If you’re a forward-thinking leader with a strong background in public sector finance and a passion for making a meaningful impact, we’d love to hear from you. About You We are looking for a candidate with a proven track record in public service management, particularly in areas related to collections and benefits. The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a commitment to excellence in public service delivery. This is a unique opportunity to make a significant impact on the efficiency and effectiveness of our financial operations, contributing to the overall success of our organisation.If you are a dynamic and experienced professional ready to take on this challenging and rewarding role, we encourage you to apply and join our dedicated team. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19134&amp;hashed=-476691733" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Assistant Director Collections and Benefits

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2217/I._Benefits_Officer.doc" target="_blank">I._Benefits_Officer</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



As a Benefits Officer, you’ll be responsible for assessing new claims, changes in circumstances, and risk-based reviews. You'll give detailed advice to customers, help them access additional support, and contribute to the smooth, fair delivery of welfare benefits across both districts.
Working from our main council offices, you’ll collaborate with teams across the organisation and build strong relationships with external agencies, landlords, and government departments. Your work will directly improve household stability and financial well-being for local residents.
What You’ll Be Doing
<ul>
<li>Assessing all types of Housing Benefit and Council Tax Reduction applications, including complex and high-value cases</li>
<li>Providing high-quality advice and guidance to customers in person, by phone, and in writing</li>
<li>Ensuring accuracy in every claim by staying up to date with legislation, circulars, and case law</li>
<li>Identifying additional benefit entitlements and signposting customers to further support</li>
<li>Handling reconsiderations, underlying entitlement reviews, cancellations, and fraud referrals</li>
<li>Managing data-matching initiatives such as VEP alerts, RTI cases and anomaly reports</li>
<li>Producing clear, written statements of reasons for all decisions made</li>
<li>Liaising with internal and external partners including landlords, DWP, the Rent Service and others</li>
<li>Supporting the wider service with ad hoc tasks and participating in ongoing training and development</li>
<li>Advising on Council Tax discounts and exemptions where relevant</li>
</ul>
What You’ll Bring to the Role
<ul>
<li>Strong understanding of Housing Benefit and Council Tax Reduction legislation</li>
<li>Experience in accurately assessing benefit claims in a fast-paced environment</li>
<li>Confident in handling complex enquiries and communicating clearly with residents from all backgrounds</li>
<li>A proactive and flexible approach to problem-solving and workload management</li>
<li>Excellent IT and numeracy skills, with accuracy in decision-making</li>
<li>Ability to work both independently and as part of a team</li>
<li>A calm, empathetic, and professional approach to difficult conversations and challenging cases</li>
<li>Experience with Capita, DIP, and VEP systems is desirable</li>
<li>A strong sense of public service and commitment to supporting local people</li>
</ul>
What’s in It for You
This role offers the chance to make a real difference in your community. You’ll play a vital part in helping residents through some of life’s most challenging times, while developing your professional knowledge in a supportive, forward-thinking team.
Both Dartford and Sevenoaks Councils are committed to providing a positive work environment, investing in your training, and supporting your career development. We are proud holders of the Platinum Investors in People accreditation, which reflects our dedication to continuous improvement and staff wellbeing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 25 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Generous Local Government Pension Scheme</li>
<li>Free parking</li>
<li>Employee benefits include discounts on shopping, travel, days out and more, the Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Do you want to know more about the role? 
For an informal discussion about the role, please contact Heather Gaynor, Benefits Manager, on 01732 227435 or Jeremy Carlton, Senior Benefits Team Leader, on 01732 227214.
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date: 7 September 2025
Interviews: 16 September 2025

Benefits Officer

<ul></ul>





Income Officer (RP0088) Starting salary £38,350pa with potential progression to £41,254pa on achieving designated skills and experience37 hours per week (hybrid working arrangements) With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants.In this key role and it will be up to you to deliver a patch-based income management service that makes this part of our plan happen.The aim of the role is to recover outstanding money as efficiently as possible as well as assisting the council’s tenants who find themselves in financial difficulties.You’ll deliver our promise of being a high quality landlord, maximising our income by providing an efficient and customer focused income recovery service responsible for collecting over £50 million in rent each year.You will manage the complete arrears recovery process for a caseload across a patch of properties taking legal action, preparing court documents, representing the council in court and carrying out evictions.To be successful in this role you'll need:<ul>
<li>Experience in income management or debt recovery/collection.</li>
<li>Experience of instigating and taking legal action to recover rent arrears.</li>
<li>Up to date knowledge of Housing Legislation and related case law and good technical knowledge of income recovery processesExcellent customer service skills.</li>
<li>A working knowledge of welfare benefits.</li>
<li>To be a self-starter with a proactive approach and possess the ability to work without close supervision.</li>
<li>To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.</li>
</ul>It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.Please note that we do not provide visa sponsorship for employment in the UK.Closing date for applications is 25 August 2025Remote assessments will be held on 29 August 2025Interviews will be held on 4 September 2025

Welwyn Hatfield Borough Council

Income Officer (RP0088)

Job DescriptionSalary: £29,253&nbsp;- £32,736&nbsp;per annumGrade: CPermanent Contract37 Hours per weekSituated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.The team are currently looking for a&nbsp;Recovery Officer&nbsp;to join this dynamic team.&nbsp;You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.The ideal candidate will have:<ul> <li>Confidence to be able to manage difficult conversations</li> <li>A knowledge debt collection processes</li> <li>A full knowledge and understanding of the Thurrock Fair Debt Policy</li> <li>Experience using negotiation skills</li> <li>Experience of communicating with members of the public.</li></ul>&nbsp;In return for your time and commitment, we offer:<ul> <li>Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service</li> <li>Flexible working to support a good work life balance</li> <li>An excellent Employee Assistance Programme</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Reflective supervision and management support</li></ul>A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.&nbsp;Advert Closing Date<ul> <li>Redeployment Only:&nbsp;21st August 2025</li> <li>Internal &amp; External:&nbsp;31st August 2025</li></ul>Interview Date:&nbsp;To Be ConfirmedTo view the Job Profile and Person Specification please follow the link below:<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/Eb7_2cbo5HtLsz9rPzt8Uz8BtX1DpN1-AAIjBwuGtzEHQw?e=PoPaH3" target="_blank">Download Job Profile (PDF Document)</a> &nbsp;“If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Debt Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1837/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1839/B0502_Financial_Inclusion__Welfare_Support_Officer__Benefits__JD_without_cover_sheet_.docx" target="_blank">B0502_Financial_Inclusion__Welfare_Support_Officer__Benefits__JD_without_cover_sheet_</a></li>
</ul>








<h2>About The Role</h2>







About the role
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work within the community.
Are you passionate about empowering individuals to take control of their financial lives? Do you want to make a tangible difference in the community? If so, this Corporate Debt &amp; Financial Inclusion Officer opportunity could be for you!
We're seeking a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship.
Key Responsibilities:
<ul>
<li>
One-on-one support:&nbsp;Conduct in-depth financial assessments with residents, identify areas for improvement, and develop tailored action plans.</li>
<li>
Advocacy and Guidance:&nbsp;Advocate for customers with external agencies and organizations, helping them navigate complex financial systems and access available benefits.</li>
<li>
Financial literacy education:&nbsp;Signpost educational resources to promote responsible budgeting, debt management, and savings strategies.</li>
<li>
Collaboration:&nbsp;Develop positive relationships with key local stakeholders, including community organizations, financial institutions, and service providers..</li>
</ul>
The Ideal Candidate:
<ul>
<li>
Experience:&nbsp;Previous experience in financial counselling, multi-agency working, benefits advice, or a related field.</li>
<li>
Knowledge:&nbsp;In-depth understanding of financial concepts, welfare benefits, debt advice, and budgeting techniques.</li>
<li>
Communication:&nbsp;Exceptional interpersonal skills, the ability to build trust, and a commitment to customer-centric support.</li>
<li>
Problem Solving:&nbsp;Proven ability to think critically, find creative solutions, and navigate complex financial situations.</li>
<li>
Organization:&nbsp;Ability to manage a diverse caseload, prioritize effectively, and maintain accurate records.&nbsp;</li>
</ul>
For an informal chat about this role please contact&nbsp;Linda Norman, Corporate Head of Customer, Digital and Collection Services on 01932 425408.
Benefits
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas</li>
<li>Excellent Pension Scheme</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>Health insurance plan after 1 years’ service / Dental after 3 years' service</li>
<li>Employee Assistance Programme (EAP)</li>
</ul>







<h2>About You</h2>







We are looking for a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship.&nbsp;&nbsp;We are looking for exceptional candidates with a range of skills including:&nbsp;
<ul>
<li>Educated to at least A Level/Level 3 Vocational qualification.</li>
<li>Experience of partnership working with public and voluntary sector agencies.</li>
<li>An understanding of the issues and experiences of families who are facing financial hardship and struggle to manage their financial circumstances.</li>
<li>Experience in administrative and office procedures.</li>
<li>&nbsp;Experience of assessing needs, goal setting and contributing to action plans.</li>
<li>Experience using ICT to input and retrieve information and able to maintain clear and concise records.</li>
<li>Good customer care skills.</li>
</ul>
About Runnymede








Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in&nbsp;compliance with our&nbsp;<a href="https://www.runnymede.gov.uk/hrprivacypolicy" target="_blank">privacy policy</a>

Runnymede Borough Council

Financial Inclusion and Welfare Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1630/Benefits_Assistant_JD.doc" target="_blank">Benefits_Assistant_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Are you organised, customer-focused, and looking to make a difference? Our Revenues and Benefits partnership between Dartford and Sevenoaks Councils is looking for a detail-oriented Benefits Assistant to join our dedicated team.
This is a fantastic opportunity to work in a role that has a direct impact on the lives of local residents. Whether you're looking for your first step into local government or want to grow your career in public service, this role offers the chance to build valuable experience in a dynamic, supportive environment.
Everything You Need to Know
As a Benefits Assistant, you’ll help residents understand and manage their Council Tax Reduction and Housing Benefit claims. From assessing changes in circumstances to providing advice and support, you’ll play a vital role in ensuring the right support reaches the right people – fast and fairly.
Working closely with our Senior Benefit Team Leaders and Benefit Team Leaders, you’ll develop knowledge of key legislation, systems, and procedures, while contributing to a team that values accuracy, efficiency, and excellent customer service.
What You’ll Be Doing
<ul>
<li>Processing changes in Housing Benefit and Council Tax Reduction claims with accuracy and care</li>
<li>Supporting applicants by phone, email, and in person with helpful and empathetic advice</li>
<li>Liaising with internal departments and external partners (e.g. landlords, government agencies)</li>
<li>Spotting and escalating potential fraud cases</li>
<li>Supporting Benefit Assessors with general administrative tasks and customer communication</li>
<li>Keeping systems updated and completing follow-up actions on cases</li>
<li>Helping residents access wider support by signposting to relevant organisations (e.g. HERO, CAB, KCC)</li>
</ul>
What You’ll Bring to the Role
<ul>
<li>A commitment to excellent customer service and a desire to help people</li>
<li>Strong attention to detail and the ability to work calmly under pressure</li>
<li>Good IT skills and confidence using email, spreadsheets, and digital systems</li>
<li>A team-player mindset, with the ability to work independently when needed</li>
<li>Strong written and verbal communication skills, including the ability to explain things clearly</li>
<li>A flexible and proactive approach to your work</li>
<li>A genuine interest in supporting your local community</li>
</ul>
What’s in It for You
This is your opportunity to build a meaningful career in local government, develop specialist knowledge, and support people in real need. You’ll join a welcoming and experienced team that will invest in your training and growth.
We are proud holders of the Platinum Investors in People accreditation – a recognition of our commitment to developing our people, creating inclusive teams, and continuously improving how we work.
Other benefits include:
<ul>
<li>Enhanced annual leave of 24 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Generous Local Government Pension Scheme</li>
<li>Free parking</li>
<li>Employee benefits include discounts on shopping, travel, days out and more, the Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Would you like to learn more about the role? 
For an informal discussion about the role, please contact Heather Gaynor, Benefits Manager, on 01732 227435 or Jeremy Carlton, Senior Benefits Team Leader, on 01732 227214.
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date:&nbsp;Sunday 31 August 2025
Interviews: Thursday 11 September 2025

Benefits Assistant

<ul></ul>





Permanent Ref: F1044 The Revenues and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit and Council Tax Support. Following a review of the Service, an exciting opportunity has arisen to join the Revenues and Benefits Team.&nbsp; The Council is seeking a Team Leader who has knowledge and experience of working within Revenues or Benefits and is also able to deliver the Service in a new way by working across all the areas that we deliver to residents and Businesses. &nbsp; You will have at least two years’ experience in Revenues or Benefits, with detailed knowledge of at least one of these services. You will have proven leadership skills, with the ability to motivate and support a team in a high-pressure environment. &nbsp; You will have strong communication skills both written and verbal and the ability to engage effectively with a wide range of people. Excellent customer service skills, including patience and active listening to resolve residents and businesses queries. Working closely with the other Team Leaders, you will have the ability to deliver on-going training, particularly supporting the current Business Rates team, and helping to upskill others within the service. Your team will be required to work on a wide range of tasks including the processing of Housing Benefit applications, Council Tax Support applications and the collection of Council Tax and Business Rates. In return access to flexible working (including hybrid working) and the opportunity to study for professional qualifications in Revenues and Benefits with the Institute of Revenues, Rating and Valuation. While ideally, we are seeking someone with extensive Business Rates experience, we do welcome applications from candidates who have experience in at least Council Tax or Benefits, who has a strong willingness to learn. A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details.

12 Benefits And Revenues Jobs in London, UK