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Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you a strategic thinker with a passion for service improvement and a deep understanding of revenues and benefits systems? We’re looking for a Revenues and Benefits Control Manager to lead our Control Team in delivering high-quality, customer-focused IT and systems support across Council Tax, Housing Benefit, and Business Rates. This is a pivotal role where you’ll ensure the smooth operation of critical systems, manage key relationships with IT providers, and drive continuous improvement through innovation and collaboration.What’s the role? … This role requires the ideal candidate to have experience in working within a Revenues and Benefits environment using both the MRI Revenues and Benefits system and Enterprise (Information@Work). In addition, the following requirements would be desired.<ul> <li>Excellent&nbsp;knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax and Business Rates.</li> <li>Excellent knowledge of Housing Benefit subsidy.</li> <li>Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support &amp; Development Manager on all system related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.</li> <li>Oversee the Revenues and Benefits year end reconciliation and annual billing process as directed. Ensure accurate bills and benefit award letters are produced in line with legislation.</li> <li>Manage all&nbsp;third-party contract&nbsp;relationships.&nbsp;Ensure rigorous monitoring of third-party contract performance by&nbsp;regularly reviewing KPIs, implementing regular reporting and performance reviews.</li> <li>Demonstrate good analytical and problem-solving skills.</li> <li>Innovative thinking with the ability to generate new ideas and contribute to service improvements.</li> <li>Ensure qualitative and quantitative performance standards and targets are in place that meet expectations, highlight staff training needs, and support improvements and that performance against standards and targets is monitored, and, where appropriate, action is taken in line with the Council’s capability procedures.</li></ul>What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forYou are someone who thrives in a fast-paced, customer-focused environment and brings a sharp eye for detail. You’re confident navigating complex situations and can communicate clearly and professionally with a wide range of people. You enjoy problem-solving, take ownership of your work, and are motivated by making a difference in your community. If you’re proactive, resilient, and ready to grow your expertise in local government finance - this role is for you.LocationThe job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>The successful candidate will need to be highly motivated, able to work unsupervised and committed to early mornings, evening and weekend work when required, particularly at key times of the year.</li> <li>The job is subject to an Basic DBS check</li></ul>The recruitment process is anonymous and we don’t accept CV’s.A<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">pplicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact John Organ - <a href="mailto:john.organ@lewisham.gov.uk" target="_blank">john.organ@lewisham.gov.uk</a>.Please click <a href="https://www.lewisham.gov.uk/-/media/jobs/RevenuesandBenefitsControlManager171125" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£52,269-£54,360&nbsp;per annum (PO4)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.&nbsp; &nbsp;Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">Twitter</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram</a>





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London Borough of Lewisham

Revenues & Benefits Control Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1564/Senior_Council_Tax_Officer_-_Full_Employment_Pack.pdf" target="_blank">Senior_Council_Tax_Officer_-_Full_Employment_Pack</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Senior Council Tax Officer Location: Town Hall, Reigate Salary: £35,820 to £41,925 (dependent on experience) Basis: Permanent, Full time&nbsp;
 About the Role We are seeking a proactive and motivated Senior Council Tax Officer to support both the Council Tax and Recovery managers and look at working practices and productivity. In this varied and rewarding role, you will play a key part in system and process improvement, quality assurance and enforcement, whilst supervising and leading our team of Council Tax Officers. You’ll assist in annual billing and year end preparation and deal with appeals and complex cases, liaising with internal and external stakeholders to resolve issues and provide support.
This position offers an excellent opportunity for an ambitious individual seeking career development opportunities.
Some of the key responsibilities include: - Supervising and leading Council Tax officers to ensure the efficient and effective delivery of the Service. - Ensuring that staff are fully trained and provide mentoring where necessary. - Managing the administration, billing and collection processes for Council Tax. - To assist in the submission of the CTB1 return. - Ensure all communications with the public e.g. website, social media, written correspondence is easily understood, accessible and up to date.&nbsp;
About the Person&nbsp; - Are you methodical, logical, inquisitive, a good communicator and thrive under pressure?&nbsp; - Can you understand legislation and use it correctly? - Can you multi-task and identify what needs doing next?&nbsp; - Do you have experience in Revenues and are keen to escalate your career?&nbsp; - Do you have excellent written communication skills and excellent oral communication skills? - Are you able to effectively lead, coach, develop and mentor others?
The successful candidate will be required to undergo a basic DBS check.
Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.&nbsp;
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information For an informal discussion about the role, please call Kimberley Sylvester, Council Tax &amp; Benefits Manager, on 01737 276494. No agencies please.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 3 December 2025 Interview date: w/c 15 December 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.&nbsp;
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Local Government Reorganisation&nbsp; Reigate and Banstead Borough Council is part of the government’s plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority.
Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation.
Further information on LGR can be found here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reigate-banstead.gov.uk%2Finfo%2F20435%2Flocal_government_reorganisation_lgr_and_devolution&amp;data=05%7C02%7CLauren.Hall%40reigate-banstead.gov.uk%7C680e3e011ae342f41fb808de1c600e0d%7C3055806437af4a85884416e9a1a4da60%7C0%7C0%7C638979396033020280%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=yqDoscmbeCq0199uzGl%2BfSYvDrBTud43BpxUmn4m%2FII%3D&amp;reserved=0" target="_blank">Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead</a>
See '<a href="http://www.reigate-banstead.gov.uk/info/20044/your_council/915/working_here" target="_blank">Who we are</a>' as a council, to find out more about us.

Senior Council Tax Officer

We are recruiting for a Principal Revenues Officer (Technical Support) to join our Revenues and Benefits Services within the Resources Directorate.The successful candidate will be responsible for the technical integrity, functionality, and strategic development of the Revenues systems supporting Council Tax, Business Rates, and wider income streams. You will be committed to achieving positive outcomes and bring proven experience with the Civica Open Revenues system.<h4>Key Responsibilities</h4><ul> <li> Support the delivery of new releases and system migrations within the Revenues and Benefits Systems team, ensuring thorough testing and timely implementation. </li> <li> Research new initiatives and system enhancements, formulate policy, and deliver business and process improvement programmes—particularly those involving new technologies and online customer services </li> <li>Maintain and monitor the Revenues and Benefits Service systems roadmap, working closely with Corporate ICT to ensure timely progress on upgrades, releases, and scheduled jobs. </li> <li>Work within a team on annual billing and year-end system preparation.</li></ul><h4>About You</h4>We’re looking for someone who can demonstrate:<ul> <li>In-depth knowledge of Council Tax and Non-Domestic Rates procedures, regulations, and working practices.</li> <li>Strong understanding of Civica Open Revenues, including standard and bespoke interfaces, with the ability to investigate and resolve interface issues.</li> <li>Experience in automating procedures using Civica Automation and writing complex reports using DataPA and other reporting tools.</li> <li>Excellent communication and collaboration skills, with the ability to work effectively in a diverse community.</li></ul><h4>Our Offer</h4><ul> <li>Competitive salary: £54,360 – £57,495.</li> <li>Membership of the Local Government Pension Scheme.</li> <li>Generous annual leave: 29 days, rising to 33 after 5 years’ service, plus bank holidays and 3 additional days at Christmas.</li> <li>Flexible and agile working to support work–life balance.</li> <li>Access to staff money-saving schemes, including rent deposit loans and season ticket loans.</li> <li>Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.</li></ul> BenefitsTower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.





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London Borough of Tower Hamlets

Principal Revenues Officer Technical Support

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Please apply online via the link provided.




<h3>Contract terms</h3>
Starting salary: HC3 (£98,457 – £115,239) Work location:&nbsp;Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type:&nbsp;Permanent Closing date: Tuesday, 25th&nbsp;November 2025 at 23:59 Expected interview date: W/c 8th December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
As Head of Revenues, Benefits and Tackling Inequality, you will lead the strategic and operational delivery of Council Tax, Business Rates, corporate debt collection, and welfare benefits— which collectively serves and affects every resident and business in the borough -ensuring both efficiency and a high-quality experience for residents. You’ll champion the design and implementation of Haringey’s new Tackling Inequality model, working collaboratively across council services, external partners, and the voluntary sector. A key part of your role will be owning and driving the Council’s Ethical Debt Collection Strategy, developing innovative approaches to prevent and manage resident debt corporately, improve payment accessibility, and ensure timely access to welfare support and advice. You’ll set ambitious performance targets and lead cultural and operational transformation to deliver measurable improvements and savings. Advising elected Members and enacting policy priorities will be central to your remit. You’ll also oversee the collection of over £340 million in income and the administration of £250 million in welfare benefits annually, while leading a team of approximately 140 staff.
<h3>About the team</h3>
You’ll be joining a leadership team who are passionate about high quality services for residents and will report directly to the Delivery Director for Tackling Inequality. In this pivotal leadership role, you will oversee and manage approximately 140 staff members, with three roles reporting directly to you. You’ll maintain strong working relationships with senior leaders across the council and key external stakeholders, ensuring alignment, collaboration, and shared accountability for service outcomes.
<h3>About you</h3>
You are a dynamic and visible leader with a strong track record of leading, motivating, and developing teams through periods of change and continuous improvement. You bring strategic judgement, creativity, and a solutions-focused mindset to complex challenges, consistently delivering projects that generate income or achieve savings while managing demanding budgets. Committed to service excellence and ambitious outcomes, you place residents at the heart of your work, demonstrating empathy and a deep commitment to equality and inclusion. You’re an effective communicator who builds strong relationships and influences stakeholders at all levels. With an IRRV qualification and membership, you also bring excellent IT skills and a strong grasp of digital transformation.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note:&nbsp;we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.&nbsp;&nbsp;
Additionally, we are aware that automated emails may be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of your application, please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
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<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=529941&amp;ptId=12604" target="_blank">SM096 Head of Revenues, Benefits and Tackling Inequality - Job Profile.pdf</a></li>
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4 Benefits And Revenues Jobs in Sevenoaks, UK