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<h4>Job summary</h4><p></p><p>An exciting opportunity has arisen at HM Land Registry (HMLR) for a Principal Business Analyst. If you want to be instrumental in leading, managing and shaping business analysis activity across programmes and domains within the organisation, we would love to hear from you.</p><p>It is an exciting time to join us as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.</p><h4>Job description</h4><p>Reporting to the Head of Business Analysis, you will lead the business analysis function through programmes and domains, managing a team of analysts across a range of multi-disciplinary and complex outcomes. You will draw on your own business analysis expertise, your developed digital perspective and your understanding of the enterprise arena to ensure that Business Analysts deliver maximum value to the organisation, working both as a leader and a practitioner.</p><p>You will be responsible for ensuring that people within business analysis roles have the appropriate skills and capability to be effective in their role as well as enabling access to learning and development to help them progress. You will support the Head of Practice to lead the Business Analysis Community of Practice, taking responsibility for outcomes and ensure they provide a measurable value to community members and the organisation. As an expert with extensive experience of business analysis in an agile, digital operating environment you will also be a role model, advocate and SME for the practice within HMLR, government and in industry.</p><p><strong>If you would like to find out more about the role, the Business Analysis profession and what it’s like to work at HMLR, a Hiring Manager Q&amp;A session where you can virtually 'meet the team' will be held via Teams on Thursday, 15th of January 12:30. Please register your interest here: </strong><a href="https://www.eventbrite.co.uk/e/hiring-manager-qa-business-analysts-hmlr-tickets-1978616482161?aff=oddtdtcreator" target="_blank">https://www.eventbrite.co.uk/e/hiring-manager-qa-business-analysts-hmlr-tickets-1978616482161?aff=oddtdtcreator</a></p><h4>Person specification</h4><p><strong>Essential Technical Criteria:</strong></p><ul><li>Professional qualification in Business Analysis from a recognised provider (e.g BCS, IIBA, PMI) or working towards it.</li></ul><p><strong>Essential Experience Criteria:</strong></p><ul><li>Significant Technical / IT Business Analysis experience including experience in a leadership role leading teams or<br>programmes of work.</li><li>Extensive and proven business analysis experience across a variety of delivery methodologies including Agile and iterative<br>software development.</li><li>Strong experience of business modelling and business process testing, using a range of industry tools and techniques incl.<br>BPMN.</li><li>Experience of leading domain/programme level business analysis activity.</li><li>Ability to coach and share own experience of being high performing business analyst.</li><li>Experience of working across organisational boundaries, expertly communicating with stakeholders to build influence and<br>credibility.</li><li>Skilled and experienced planner, implementer and leader of change in a complex and evolving environment.</li></ul><p>HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Seeing the Big Picture</li><li>Delivering at Pace</li><li>Changing and Improving</li></ul><h4>Benefits</h4>Alongside your salary of £61,923, HM Land Registry contributes £17,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p></p><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong> We have integrity</strong> – we value honesty, trust and doing the right thing in the right way.</li><li><strong> We drive innovation</strong> – we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong> We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong> We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><p>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank"> more information on our rewards package on our website.</a></p><p></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>We are working with our recruitment partner (Inspire People) for this campaign. </p><ol><li>Please submit your CV​ on Inspire People’s website: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhmlr.inspirepeople.net%2Fjobs%2Fprincipal-business-analyst%2F&amp;data=05%7C02%7Cclaire.scattergood%40landregistry.gov.uk%7C84b083b4b4ed4585899308de3f11e974%7C236309a8284b4e57a7b3fc767736f69d%7C0%7C0%7C639017543364360879%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=AtUHfpvxq5ZiIXM2jo0hzf%2FJvXG3j1RwvaxASgv8Jvw%3D&amp;reserved=0" target="_blank">https://hmlr.inspirepeople.net/jobs/principal-business-analyst/</a></li><li>Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift.</li><li>If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions​.</li><li>HM Land Registry will then sift these applications.</li></ol><p>Please ensure your CV outlines how you meet the <strong>Essential Technical and Experience Criteria </strong>as listed in the person specification above. </p><p>The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview which will be take place on Microsoft Teams week commencing 2 February 2026. The blended interview will test the essential experience criteria for the role. </p><p>Candidates can refer to notes within their interview, but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.</p><p>If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p><strong>Visa Sponsorship</strong></p><p>Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.</p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Zymante Gintalaite - Inspire People</li><li>Email : <a href="mailto:zymante@inspirepeople.net" target="_blank">zymante@inspirepeople.net</a></li><li>Telephone : 0207 871 8556</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry, then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzYwNzUmdmVyaWZ5PTA2ODRmNWZhNDk4ZWZmY2Q1MmEwZWFmZDVhYTYxMWZjJnJlcXNpZz0xNzY2NDY1MzIzLTM5N2QwZTQ4ZDQ1Yjg1MGIyNjg0OWI3YmEzOTk2ZGNhZWVkZjhjNjU=" target="_blank">Principal Business Analyst Candidate Pack Opens in new window</a> (pdf, 1816kB)

HM Land Registry

Principal Business Analyst

<h4>Job summary</h4>We have a great opportunity for a Senior Research Analyst to lead the design, development, and delivery of robust quantitative research programmes that directly address strategic and operational questions from senior stakeholders. This includes managing existing relationship studies across professional (B2B) and citizen (B2C) customer groups, while also identifying opportunities to streamline, improve, and expand HM Land Registry’s (HMLR) suite of quantitative research.<h4>Job description</h4><p>In this role you will report into the Head of Customer Insight and will work as part of an established small, dynamic, and highly effective multi-disciplinary customer and market insight team, collaborating closely to deliver high-impact insight that drives strategic decision-making and service improvement.</p><p>As a hands-on research expert, you will design, manage and expand/improve high-quality surveys, apply advanced analytical techniques, and triangulate findings with existing knowledge and insight as well as other internal data to build compelling, evidence-based narratives that drive change. You will extract actionable insights from customer feedback and performance data, ensuring that customer metrics are embedded into service design and performance management.</p><p>A key part of the role is to communicate findings clearly and persuasively, tailoring messages to different audiences and influencing decision-makers at all levels. You will champion the use of evidence to improve customer experience and support continuous improvement across the organisation.</p><p>Please see the attached Candidate Pack for further information about the role. </p><h4>Person specification</h4><p>To be successful in this role you will be a member of the Government Social Research profession Or have a MRS Advanced Certificate + significant experience or equivalent Or MRS Diploma or equivalent Or Bachelor degree with substantial research related focus.</p><p>You will have experience in:</p><ul><li> Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.</li><li> Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.</li><li> Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.</li><li> Communicating insight with impact: tailoring messages to different audiences, using storytelling techniques, and influencing senior stakeholders to act on evidence.</li><li> Managing external research suppliers and partnerships.</li></ul><p>Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>•Member of Government Social Research professionOr•MRS Advanced Certificate + significant experience or equivalentOr •MRS Diploma or equivalentOr•Bachelor degree with substantial research related focus</li></ul><h4>Benefits</h4>Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a></p><p></p><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong> We have integrity</strong> – we value honesty, trust and doing the right thing in the right way.</li><li><strong> We drive innovation</strong> – we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong> We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong> We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><p>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank"> more information on our rewards package on our website.</a></p><p></p><p><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>To apply please complete your CV to include your work history and qualifications. We will be scoring your CV against the technical criteria and the essential experience - Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.</p><p> Please complete the below technical question (in no more than 250 words):</p><ul><li>Member of Government Social Research profession</li></ul><p>Or</p><ul><li>MRS Advanced Certificate + significant experience or equivalent</li></ul><p>Or</p><ul><li>MRS Diploma or equivalent</li></ul><p>Or</p><ul><li>Bachelor degree with substantial research related focus</li></ul><p>Then complete the Personal Statement section (in no more than 1000 words), please demonstrate how you meet the following essential Experience criteria:</p><ul><li>Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.</li><li>Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.</li><li>Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.</li><li>Managing external research suppliers and partnerships.</li></ul><p>Please review your application form before clicking ‘submit’ –once you have submitted, you will not be able to amend your application.</p><p>Ensure your application form is received by the closing date for receipt of applications –this is 11:55pm on the advertised date.</p><p>In case of a high volume of applications we may complete a pre-sift on the below technical criteria:</p><ul><li>Member of Government Social Research profession</li></ul><p>Or</p><ul><li>MRS Advanced Certificate + significant experience or equivalent</li></ul><p>Or</p><ul><li>MRS Diploma or equivalent</li></ul><p>Or</p><ul><li>Bachelor degree with substantial research related focus</li></ul><p>And then complete a second pre-sift on the CV.</p><p>The sift will take place shortly after the closing date. </p><p>If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Details will be provided on invitation to interview. The blended interview will test the Experience and Behaviours listed in the Candidate Pack. We expect interviews to take place during the week commencing the 2nd February 2026</p><p>Candidates may refer to notes within their video interview, but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. </p><p>If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. </p><p><strong>Visa Sponsorship</strong></p><p>Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role <strong>does not</strong> meet that category, and <strong>we will not sponsor a skilled worker visa</strong>.</p><p>You must ensure you have the appropriate right to work in the UK before applying. </p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Richard Turner</li><li>Email : <a href="mailto:richard.turner@landregistry.gov.uk" target="_blank">richard.turner@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY3ODkmdmVyaWZ5PTExNzRlYWQ1OWE2YjhlZDlhNDM3ODAzY2Y5ZjJhNjczJnJlcXNpZz0xNzY3OTMzNjYwLWVlZTY3ZGRhNTBjODgyYTE5ZDM3M2VhYTRjZTI5MDk2ODQwY2NmZDM=" target="_blank">Senior Customer Research Analyst Candidate Pack Opens in new window</a> (pdf, 1903kB)

Senior Customer Research Analyst

<h4>Job summary</h4><p>Working in the team with Michael our Lead Business Analyst, Ollie and Carol our Senior Business Analysts and our community of Business Analysts you will play a critical role in Digital Delivery. You will be joining our small but friendly team, which is committed to making positive changes for all our users. Michael believes in working in a Collaborative and flexible way to foster good decision-making and problem-solving within the team.</p><p>We believe that it’s critical that people continue to learn and develop, we align our roles to the Digital Data and Technology (DDAT) framework and have career pathways in place to ensure you will always understand your next step, and, we have a training plan in place to make sure that it happens.</p><p>We are looking for an experienced business analyst to join our team to help us meet our ambitions of ensuring Homes England has a strong basic infrastructure supported by good governance; and our digital services are genuinely modern, agile and eﬀective drivers in the housing market.</p><p>This is an exciting opportunity in our business analysis profession making a real difference in our Digital Delivery team. These are exciting times in Digital Delivery at Homes England. We have a clear vision - to develop digitally enabled systems and services that work more simply for users - and we’re looking for talented people to help us achieve it.</p><h4>Job description</h4><p>As an experienced Business Analyst and an IT professional, you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. You will be able to work with senior stakeholders.</p><p>We will support you ensuring you will be comfortable supporting a multi-disciplinary team’s complex backlog delivering user-focused products through collaboratively developed user stories. You will be flexible, able to switch between agile and waterfall projects, and self-assured supporting Homes England with procuring and adopting new products and services.</p><p>As a Business Analyst, joining us on this you will be expected to demonstrate you meet the skills and expertise required of the Digital Data and Technology frameworks specification for a business analyst as laid out in the attached job description.</p><h4>Person specification</h4><ul><li>Business analysis qualification, ideally and BCS Diploma.</li><li>Experienced in business analysis, working both collaboratively within a multi-disciplinary agile team and alone.</li><li>Experience of working with the user centred design profession and their methods and techniques.</li><li>Experience of Agile development methodologies, particularly Scrum.</li><li>Experience of working with a backlog of user stories and acceptance criteria using Behaviour Driven Development.</li><li>Experience of waterfall projects, producing High Level, Functional and Non-Functional requirements.</li><li>Knowledge of the GDS development approach / digital standards.</li><li>Awareness of public sector Information Security issues.</li><li>Awareness of public sector finances e.g. Departmental Expenditure Limit (DEL).</li></ul><h4>Benefits</h4>Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:<br><br>Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.<br><br>Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.<br><br>Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.<br><br>Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.<br><br>We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>How to apply?</p><p>To apply please follow the links to our careers page.</p><p>Security</p><p>Successful candidates must pass a disclosure and barring security check.</p><p>Selection process details</p><p>For more information on the role, please see the attached Job Description.</p><p>Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England. <br><br>Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.<br><br>Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.<br><br>Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:<br><br><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Forganisations%2Fhomes-england%2Fabout%2Fpersonal-information-charter&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709448708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=pjDFFDlHY7zgFNxx382ALMbJiw90f6DVARZfyZfjizs%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter</a><br><br></p><p>Nationality requirements</p><p>Open to UK, <a href="https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fthecommonwealth.org%2Fmember-countries&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709464704%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=r0Rz6b9bvo4%2Fo7AU2d6SMHLXaaVe5%2BWf%2Bv3jjL%2BHYVg%3D&amp;reserved=0" target="_blank">Commonwealth</a> and <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Feu-eea&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709477834%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=9afIX7gl80%2BvPO9deAYKN%2Fgy6ByyqFXW1sHolEZTxic%3D&amp;reserved=0" target="_blank">European Economic Area (EEA)</a> and certain non EEA nationals. Further information on whether you are able to apply is available <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fnationality-rules&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709489987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=iRgJvWJgZuGR0vW3MsvCQWx9V5KiFAWtqpC0cMqAcdI%3D&amp;reserved=0" target="_blank">here</a>.</p><p>Working for the Civil Service</p><p>Please note this Post is NOT regulated by the Civil Service Commission.</p><p>The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul>

4 Business Intelligence Jobs in Cambridgeshire