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<h4>Job summary</h4>We have a great opportunity for a Senior Research Analyst to lead the design, development, and delivery of robust quantitative research programmes that directly address strategic and operational questions from senior stakeholders. This includes managing existing relationship studies across professional (B2B) and citizen (B2C) customer groups, while also identifying opportunities to streamline, improve, and expand HM Land Registry’s (HMLR) suite of quantitative research.<h4>Job description</h4>In this role you will report into the Head of Customer Insight and will work as part of an established small, dynamic, and highly effective multi-disciplinary customer and market insight team, collaborating closely to deliver high-impact insight that drives strategic decision-making and service improvement.As a hands-on research expert, you will design, manage and expand/improve high-quality surveys, apply advanced analytical techniques, and triangulate findings with existing knowledge and insight as well as other internal data to build compelling, evidence-based narratives that drive change. You will extract actionable insights from customer feedback and performance data, ensuring that customer metrics are embedded into service design and performance management.A key part of the role is to communicate findings clearly and persuasively, tailoring messages to different audiences and influencing decision-makers at all levels. You will champion the use of evidence to improve customer experience and support continuous improvement across the organisation.Please see the attached Candidate Pack for further information about the role. <h4>Person specification</h4>To be successful in this role you will be a member of the Government Social Research profession Or have a MRS Advanced Certificate + significant experience or equivalent Or MRS Diploma or equivalent Or Bachelor degree with substantial research related focus.You will have experience in:<ul><li> Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.</li><li> Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.</li><li> Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.</li><li> Communicating insight with impact: tailoring messages to different audiences, using storytelling techniques, and influencing senior stakeholders to act on evidence.</li><li> Managing external research suppliers and partnerships.</li></ul>Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.<h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Seeing the Big Picture</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4>We'll assess you against these technical skills during the selection process:<ul><li>•Member of Government Social Research professionOr•MRS Advanced Certificate + significant experience or equivalentOr •MRS Diploma or equivalentOr•Bachelor degree with substantial research related focus</li></ul><h4>Benefits</h4>Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a>#WeAreHMLRAt HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.<ul><li> We have integrity – we value honesty, trust and doing the right thing in the right way.</li><li> We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.</li><li> We are professional – we value and grow our knowledge and professional expertise.</li><li> We give assurance – we guarantee our services and provide confidence to the property market.</li></ul>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank"> more information on our rewards package on our website.</a><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.To apply please complete your CV to include your work history and qualifications. We will be scoring your CV against the technical criteria and the essential experience - Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle. Please complete the below technical question (in no more than 250 words):<ul><li>Member of Government Social Research profession</li></ul>Or<ul><li>MRS Advanced Certificate + significant experience or equivalent</li></ul>Or<ul><li>MRS Diploma or equivalent</li></ul>Or<ul><li>Bachelor degree with substantial research related focus</li></ul>Then complete the Personal Statement section (in no more than 1000 words), please demonstrate how you meet the following essential Experience criteria:<ul><li>Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.</li><li>Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.</li><li>Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.</li><li>Managing external research suppliers and partnerships.</li></ul>Please review your application form before clicking ‘submit’ –once you have submitted, you will not be able to amend your application.Ensure your application form is received by the closing date for receipt of applications –this is 11:55pm on the advertised date.In case of a high volume of applications we may complete a pre-sift on the below technical criteria:<ul><li>Member of Government Social Research profession</li></ul>Or<ul><li>MRS Advanced Certificate + significant experience or equivalent</li></ul>Or<ul><li>MRS Diploma or equivalent</li></ul>Or<ul><li>Bachelor degree with substantial research related focus</li></ul>And then complete a second pre-sift on the CV.The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Details will be provided on invitation to interview. The blended interview will test the Experience and Behaviours listed in the Candidate Pack. We expect interviews to take place during the week commencing the 2nd February 2026Candidates may refer to notes within their video interview, but they should be used as a prompt only.HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. Visa SponsorshipPlease note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.You must ensure you have the appropriate right to work in the UK before applying. You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website</a> Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Richard Turner</li><li>Email : <a href="mailto:richard.turner@landregistry.gov.uk" target="_blank">richard.turner@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a> <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY3ODkmdmVyaWZ5PTExNzRlYWQ1OWE2YjhlZDlhNDM3ODAzY2Y5ZjJhNjczJnJlcXNpZz0xNzY3OTMzNjYwLWVlZTY3ZGRhNTBjODgyYTE5ZDM3M2VhYTRjZTI5MDk2ODQwY2NmZDM=" target="_blank">Senior Customer Research Analyst Candidate Pack Opens in new window</a> (pdf, 1903kB)

HM Land Registry

Senior Customer Research Analyst

<h4>Job summary</h4>The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career! We are seeking an experienced, influential and forward-thinking Head of Business Analysis to lead, develop and professionalise the Business Analysis capability across the organisation. This is a senior strategic role with enterprise-wide reach, shaping how we deliver technology-enabled change, improve business processes, and support critical national services.The successful candidate will set the direction for the BA profession, lead a high-performing community, assure major transformation initiatives, and act as a trusted adviser to senior leaders. You will bring deep experience of business analysis excellence from any sector — public or private — and have the credibility to influence executive decision-making.We welcome applications from candidates who have not previously worked in Government. Experience in large-scale, regulated, complex, or multi-supplier environments is highly valuable<h4>Job description</h4>Why This Role Is Unique:This role aligns with the Government Digital &amp; Data (DDaT) profession, but welcomes cross-sector applicants. The post holder will report directly to the Chief Technology Officer (CTO) and lead the BA community across the organisation. Pay and allowances follow Government G6 policy and relevant DDaT market allowances.Responsibilities:<ul><li>lead business analysis across an organisation delivering essential public services with real social impact</li><li>shape enterprise processes, digital transformation, and technology strategy at scale</li><li>build, professionalise, and uplift a BA community using modern standards and industry best practice</li><li>influence Board-level decisions and drive change across multiple directorates</li><li>operate in a hybrid legacy-to-cloud environment where strong analysis and modelling skills genuinely shape outcomes</li><li>a consistent BA standards and modelling framework embedded across major transformation initiatives</li><li>a clear enterprise-wide view of key business processes, ownership and dependencies</li><li>introduced a robust requirements assurance model trusted by governance forums</li><li>evidenced uplift in BA capability, skills development and community maturity</li><li>strengthened alignment between BA, product, architecture and delivery teams</li></ul><h4>Person specification</h4><ul><li>strong strategic thinking with the ability to see the enterprise-level picture</li><li>excellent communication, negotiation and stakeholder influence</li><li>confidence to lead, challenge and drive clarity in ambiguous environments</li><li>strong analytical and problem-solving abilities</li><li>commitment to professional development and modern analysis practices</li><li>resilience, political awareness and the ability to operate effectively at pace</li></ul>Essential Experience:<ul><li>significant senior leadership experience as a Business Analyst, including leading teams or communities of practice</li><li>proven ability to deliver complex, multi-million-pound transformation programmes in medium or large organisations (public or private)</li><li>deep expertise in business process modelling, including advanced use of BPMN or equivalent notations</li><li>demonstrated ability to influence and challenge senior stakeholders, including at executive or board level</li><li>experience operating in complex, regulated or multi-supplier environments</li><li>experience building frameworks, methodologies and quality assurance processes for BA deliverables</li></ul>Government experience is not required.Experience in sectors such as financial services, utilities, telecoms, consultancy, or other regulated industries is highly transferable.Desirable: Experience in criminal or civil investigation, enforcement, or compliance-driven environments.<h4>Qualifications</h4>BCS Practitioner Certificates or Equivalent<h4>Behaviours</h4>We'll assess you against these behaviours during the selection process:<ul><li>Leadership</li><li>Communicating and Influencing</li><li>Seeing the Big Picture</li></ul><h4>Technical skills</h4>We'll assess you against these technical skills during the selection process:<ul><li>Business Process modelling BPMN</li><li>Technical Architecture</li></ul><h4>Benefits</h4>Alongside your salary of £72,113, Insolvency Service contributes £20,891 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including: </li><li>flexible working arrangements and flexi-time</li><li>full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service </li><li>in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave</li><li>competitive maternity, paternity and parental leave</li><li>5 days paid leave for learning and development</li><li>5 days paid for volunteering</li><li>a Cycle to work scheme</li><li>staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life</li></ul>Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit <a href="https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.civilservicepensionscheme.org.uk%2F&amp;data=05%7C02%7CGary.Wilson%40insolvency.gov.uk%7C8fcd45c6caf54558cca208dcc1ff17f0%7C9a18d34af01e4c31ad16523150b47949%7C0%7C0%7C638598548576274493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=NNv5CFVnpZywBlTz6D%2BMVco6Ow2LiWPjX%2BA%2Bu%2FRVXKM%3D&amp;reserved=0" target="_blank">www.civilservicepensionscheme.org.uk</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.As part of the sift process, you will be asked to complete: <ul><li>CV </li></ul>Further details around what this will entail are listed on the application form.Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements. Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert. If successful at the sift stage, at interview, you will be assessed on the following: <ul><li>Experience</li><li>Behaviours - assessed through: <ul><li>Behaviour 1 - Leadership</li><li>Behaviour 2 - Communicating and Influencing</li><li>Behaviour 3 - Seeing the Big Picture</li></ul></li></ul><ul><li>Technical Skills </li></ul>Expected timeline (subject to change) Sift – week commencing 26th January 2026Interview – week commencing 16th February 2026 Location - BirminghamYour interview will be conducted face to face. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process. Visa ApplicantsTo sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants. Hybrid WorkingInsolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.Further InformationA reserve list may be held for a period of 12 months from which further appointments can be made.Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information <a href="https://www.childcarechoices.gov.uk/" target="_blank">visit the Childcare Choices website</a>. If successful and transferring from another Government Department a criminal record check may be carried out.In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a>New entrants are expected to join on the minimum of the pay band.Reasonable AdjustmentIf a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via <a href="mailto:InsolvencyRecruitment.grs@cabinetoffice.gov.uk" target="_blank">InsolvencyRecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.Feedback Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Bryan Evans</li><li>Email : <a href="mailto:Bryan.Evans@insolvency.gov.uk" target="_blank">Bryan.Evans@insolvency.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:InsolvencyRecruitment.grs@cabinetoffice.gov.uk" target="_blank">InsolvencyRecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>If you feel there have been procedural irregularities at any stage of the recruitment process or that your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles, and wish to make a complaint, then in the first instance you should contact <a href="mailto:hr.recruitment@insolvency.gov.uk" target="_blank">hr.recruitment@insolvency.gov.uk</a>. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission. <h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc3MTkmdmVyaWZ5PTliYzkyMzdkMzczY2Q3MzFlYWY2ZjRmMGMwYmYxNzQ1JnJlcXNpZz0xNzY4NDUxNzg0LWFlOWYzMmQyZWY1ZTIwY2UyNmM3Y2IyNjk4NzcwNTg4MWFiODZhODk=" target="_blank">Applying for a Job - A Candidate Guide (1) Opens in new window</a> (pdf, 3061kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc3MjAmdmVyaWZ5PTg4YjdlN2ZjZTdmMWRjMmY0NGRjMWQ4ZWI5YWNmZmI0JnJlcXNpZz0xNzY4NDUxNzg0LWFlOWYzMmQyZWY1ZTIwY2UyNmM3Y2IyNjk4NzcwNTg4MWFiODZhODk=" target="_blank">Insolvency Service Candidate Information Pack (Sept 2025) Opens in new window</a> (pdf, 6459kB)

Head of Business Analysis

Driver and Vehicle Standards Agency

Senior Data Analyst

About the roleEconomic Growth &amp; Sustainability is part of the Council’s Place &amp; Economy Directorate and spans different activities from inward investment and business support to external funding and programme management, to digital and electric vehicle infrastructure, to climate change and sustainable living.External funding is a crucial element of the team’s work. It is responsible for identifying opportunities, developing business cases, bids, and submissions to secure funding to support economic growth and regeneration, and putting in place robust processes and systems to ensure that resources are targeted to deliver improved outcomes. This involves a mixture of bidding in competition with other areas and securing funding which has been provisionally allocated to the area but requires the submission of an Investment Plan or similar case to confirm and drawdown the allocation. In recent years, the team has managed one of the largest Community Renewal Fund programmes in England and the UK Shared Prosperity Fund (UKSPF) with over £10m secured for local projects supporting businesses, communities, and skills. in competition with other areas. Pivotal to this was being able to demonstrate stakeholder engagement to inform the interventions that would be prioritised for support through this funding, and political support from the areas’ MPs. Details of activities that are being delivered through the UK Shared Prosperity Fund are available at <a href="https://www.northnorthants.gov.uk/communities-assets-and-grants/shared-prosperity-fund" target="_blank">Shared Prosperity Fund | North Northamptonshire Council (northnorthants.gov.uk)</a>. Whilst the UKSPF programme is coming to an end in March 2026, the team is working on new funding programmes and opportunities including the Pride in Place initiative, which will see targeted funding and support helping to regenerate three local communities in Corby, Kettering, and Wellingborough. Business support activities include site visits and business owner meetings to support and discuss issues impacting local enterprises. The team uses a triage system to signpost businesses to sources of specialist help. This is aided through the North Northants Business Forum which brings together the main public sector organisations, business networks and partners representing local businesses in the area. The Council is a member of the Northamptonshire Chamber of Commerce and sponsors the local Business of the Year category. It also attends local business events and meetings to explain the services offered by the Council, gather intelligence, take ‘soundings,’ and provide advice and support. With North Northants a target for housing growth, it is vital that new businesses are attracted to support the growing population and reduce out-commuting. Inward investment is an important activity for the team. Some of the recent enquiries which the team has dealt with include investments by Iron Mountain (Information Management Services), Ball Corporation (Manufacturing), Navarra (Manufacturing), and Nike (Sports). The team manages the Superfast Northamptonshire initiative which is bringing new investment in digital connectivity to Northamptonshire. Attention has shifted to Phase 4 of the initiative which will be delivered through Project Gigabit led nationally by the Government Agency Building Digital UK (BDUK). This will focus on premises which have not benefitted from gigabit connectivity through previous phases, or are outside of commercial coverage, or planned coverage with delivery through Cityfibre. The team also manages the North Northamptonshire Electric Vehicle Initiative (NNEVI) with the NNEVI Strategy adopted in 2024. A key objective of the strategy is the expansion of the EV charging network in the area to cover all the towns and serve the wider rural area. The team has secured almost £2.9m from Government to invest alongside the private sector to build, operate and maintain this network. The team also has a key role in leading the Council’s strategic approach to climate change, which includes the Carbon Management Plan and Climate Change Strategy, which was adopted earlier this year, and in shaping North Northamptonshire’s transition to a greener, more resilient future. Currently, work is underway to advance the development of a Local Area Energy Plan for North Northants. This team supports the delivery of strategic projects that enable environmental resilience, adoption of low-carbon technologies, and sustainable development across the area. It works across departments — such as Planning, Highways, and Assets — and with external partners to embed sustainability into policy and initiatives. This includes promoting carbon reduction practices, supporting sustainable employment and skills programmes, and ensuring that inward investment aligns with environmental priorities. The team also contributes to policy development, public engagement, and the integration of sustainability metrics into project performance frameworks, helping the Council meet its long-term climate and economic objectives.Other initiatives led by the team include the management of the Northamptonshire e-scooter trial with Voi Technology (which covers the towns of Corby, Kettering, Burton Latimer, Wellingborough, Higham Ferrers and Rushden – as well as Northampton). This provides an important, green and low cost transport mode for accessing employment and training.The focus of this role within the Economic Growth &amp; Sustainability team is economic development and specifically skills and employment. This will include work with the Department of Work &amp; Pensions, Job Centre Plus and other specialist partners and employers to provide support for local people seeking employment or a new job through Job Fairs. In addition to finding employment, these events help enable people to get advice on training, starting their own business, volunteering, or career progression with other wraparound support such as money advice and wellbeing. The Council’s Economic Growth Strategy, adopted earlier in the year, provides the strategic framework for these and other activities.If you have any questions, or would like more information about the role, please contact Greg Ward <a href="mailto:ian.achurch@northnorthants.gov.uk" target="_blank">greg.ward@northnorthants.gov.uk</a>.What will you be doing?The purpose of this job is to support growth of the local economy and promote North Northamptonshire as a great place to do business, visit and live. The Postholder will undertake a range of projects and initiatives that will principally focus on improving Employment and Skills outcomes. Main accountabilitiesAct as a Council key contact for employers within North Northamptonshire.Deliver, assist and co-ordinate projects and programmes, particularly relating to Employment and Skills, to support the delivery of the Corporate Plan, Economic Growth Strategy for North Northamptonshire and other key plans and strategies, including attendance at and organising partner meetings, business events and exhibitions. Develop and maintain strong relationships with external partners in particular education, skills and training providers to help ensure a co-ordinated and effective approach to business support across North Northamptonshire.Support the development and delivery of Employment and Skills initiatives relating to the promotion of North Northamptonshire for Inward Investment opportunities as well as local direct investment.Work with employers and partner organisations to deliver and support recruitment, careers and skills initiatives.Contribute to KPI monitoring and the production of analysis, reports, strategies and presentations on the local economy.Help maintain a CRM system to help track and support local business enquiries and interactions with the Council.Monitor and report local, regional and national trends that may impact North Northamptonshire’s economy.About youQualificationsEducated to degree level or equivalent in a relevant subject, or equivalent by experience.Business, planning, geography or relatedEvidence of continued professional development. In a related field of activityMembership of a professional bodyInstitute of Economic Development or similar Knowledge and Experience Economic developmentExperience and knowledge of economic development project delivery focussed on employment and skills, within a local or central government or related context, with demonstrable and proven record of achievement in the same.BusinessesKnowledge of businesses, how they operate and what challenges they face.Business supportKnowledge and understanding of Business Support and its relevance in helping businesses overcome issues, promote growth and ensure business retention.Local economyClear understanding of local, regional and national economic development issues and how they impact the area and business.Local authorityExperience of working for a local authoritySkillsWorking relationshipsAbility to develop and maintain strong working relationships with a wide range of partners, including internal and external stakeholders.Communication skillsExcellent written and oral communications skillsTechnical skillsAbility to use CRM systems to document business engagement activity and key account managementProgramme or project management skillsSkills delivering projects or programmesProblem solvingAbility to identify problems, assess options, and develop solutionsAnalytical skillsAbility to analyse and present complex information clearlyNumeracy and IT SkillsStrong numeracy and IT skills including competency in MS Word, Excel, PowerPoint, Teams and Outlook.Equal opportunitiesAbility to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Project Officer Economic Development, Skills & Employment

4 Business Intelligence Jobs in East Midlands