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Champion for Digital Inclusion

Employer: Catalyst Housing Limited

  • Reference: CHL/17/34771
  • Published on: Thu 18/05/2017 15:47 PM
  • Closing on: Sun 04/06/2017 15:47 PM
  • Working Pattern: Full Time, Contract
  • Hours:
  • Salary: Up to £32,529
  • DBS Check: Yes
  • Location: Ealing

We are currently seeking an innovative and engaging Champion for Digital Inclusion to join our well established but highly ambitious organisation. This is an exciting time to join Catalyst as we embark on an accelerated period of growth and change with a clear plan to push forward the Commercial arm of our business.

Catalyst is one of the leading housing associations in London and the South East, developing homes for both rent and outright sale, and acting as an agent for change within local communities. We are constantly adapting and evolving our services to meet a changing environment and the changing needs of our customers. At Catalyst we are fiercely proud of our mission to become the model 21st century provider of homes: applying social and commercial entrepreneurship to tackle social exclusion, and building innovative mixed-tenure communities.

As the Champion for Digital Inclusion, your role is to ensure customers who do not have (or have limited) digital skills or access to a device to carry out basic activity online are identified and offered support. You will create and deliver a pilot digital inclusion project - engaging effectively with individuals, groups and partner organisations helping to reach our goal of having 80% of customers communicating with Catalyst online by 2020. As part of our accredited Volunteer Project, you will work with Catalyst Gateway colleagues to recruit and support volunteers to become ‘Digital Champions’. Maintaining robust reporting records for all support and advice provided is a must.

As the Digital Inclusion Co-ordinator you will have a proven track record as a strong leader and a working knowledge of the digital inclusion agenda, with an enthusiasm for learning. You will be able to expertly engage, communicate and train a range of customers on topics such as use of social media, use of email, Skype, online shopping, information gathering, and using the web for employment opportunities and applying for Welfare Benefits. So having a strong interest in social media and new digital innovations is a must. A willingness to work across Catalyst housing geographical areas, using and promoting Catalyst community hubs and other appropriate locations.

We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.

The role is subject to a DBS check.

If you have the relevant skills and experience for the role and would like to apply, please visit our careers page:

Closing date: 4th June 2017

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