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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The Facilities Team is seeking a Head Porter to work in the historic Guildhall in the heart of Northampton, a grade 2* listed building. &nbsp;Line managing a team of 3 to clean and maintain this beautiful building and also &nbsp;working alongside the Facilities and Events team to ensure rooms are set up and assisting in facilitating functions, events and Weddings.Weekend and evening working is required for this role, time off in lieu or overtime is paid for this work.<h2>Additional information</h2>We are looking for someone with an eye for detailEnthusiastic and activeA hands on approach to workAble to work flexibly in regards to working hoursGood customer service skills to liaise with internal and external customers and dealing with suppliers.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Head Porter

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You will be working within PBSS who support Direct Payment recipients with their packages. &nbsp;This will involve providing an effective administrative service in the processing of financial activities and information management relating to the Direct Payment recipients. &nbsp;You will be supporting managers and providing management information and reports.You will establish systems and maintain procedures to manage, monitor and report on PBSS finance processes including financial transactions and returns relating to PBSS payroll or Holding Accounts and Payroll services for customers who access the PBSS payroll service.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? 
You will be using your purchase ledger skills on Sage Line 50; investigating discrepancies and liaising with other teams to achieve a solution.&nbsp;
<ul>
<li>Providing payroll oversight and testing payments match budgets.&nbsp;</li>
<li>Inputting bank payments and reconciling transactions.&nbsp;</li>
<li>Managing telephone calls and general office duties.</li>
<li>Developing the role to meet the needs of the service.</li>
</ul>
About you You will be able to work effectively to deadlines as part of a team but also under your own initiative.&nbsp;You will have a full range of MS Office skills and experience in developing databases and spreadsheets.A high level of accuracy and attention to detail with a background in accounts, payroll or customer serviceAbout us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Finance Co-ordinator PBSS Holding Accounts

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>You will be working within PBSS who support Direct Payment recipients with their packages. &nbsp;This will involve providing an effective administrative service in the processing of financial activities and information management relating to the Direct Payment recipients. &nbsp;You will be supporting managers and providing management information and reports.You will establish systems and maintain procedures to manage, monitor and report on PBSS finance processes including financial transactions and returns relating to PBSS payroll or Holding Accounts and Payroll services for customers who access the PBSS payroll service.<h2>Additional information</h2>You will be able to work effectively to deadlines as part of a team but also under your own initiative.&nbsp;You will have a full range of MS Office skills and experience in developing databases and spreadsheets.A high level of accuracy and attention to detail with a background in accounts, payroll or customer service<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

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We have opportunities within Obelisk&nbsp;and Southfields Care home which is Rated GOOD by CQC provides exceptional levels of support to older persons living with Dementia,&nbsp;Physical disabilities or /and Sensory impairments.Situated in a residential suburb in Northampton, offering&nbsp;a wonderful living environment in which residents can enjoy an enhanced quality of life.Our customers (Residents) are at the heart of what we do. You will receive continuous training, support assistance. Most of your team will have grown organically within WNC. A rare natural enjoyment for their role and the support they offer to our customers. &nbsp; This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.Our benefits You can also see our full list of employee benefits on our careers site here:&nbsp;<a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>What will you be doing? You will work closely alongside the management and support team, with the day to day running of the shifts.To manage a team of staff and take responsibility for their induction training, continuous development, and performance to ensure effective and efficient use of this resource in accordance with the policy and objectives for this service.Prioritising&nbsp;and directing the workload to team members, accordingly, ensuring any issues are dealt with as they arise and the health safety,&nbsp;welfare of customers and employees are responded to.Assist the management team by providing and recording information to help amend and update care plans so that changes in customers’ needs can be supported appropriately.Order, monitor, and administer&nbsp;medication to customers, ensuring prescribed drugs are used appropriately and safely.You will provide practical, personal and emotional care and support and to WNC customers who may have a range of different health and social care needs.You will support the customer to maintain or develop social networks and interests, where required organising and or participating in activities of the customer’s choice. To always be mindful of treating customers with kindness, respect and compassion, that helps foster a feeling of happiness and contentment for customers in their home or place they visit.Awareness of sensitivity and discretion in all verbal and written information (Data Protection).Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.12 or 8-hour shifts are available with a mix of earlies and lates, with alternate weekend working.&nbsp;About you You may be a senior carer that has stepped in to assist your manager and looking for the next permanent move or a current Shift lead wishing to gain more experience to develop yourself for your future.&nbsp;With your previous experience in care leadership, and NVQ Level 2 qualification in Health &amp; Social Care (ideal), you'll join our team in making a meaningful difference in the lives of those we serve.To contribute, as a senior member of staff, to the overall management and development of service provision in a given geographical area, planning for the future development of services to meet the needs of customers from diverse cultural communities.To contribute to the process of annual resource requirements reviews, monitoring budgets and planning budget needs for the future to determine where customer needs can be met within budget restraints.To actively promote a customer voice in the provision of the service, including the encouragement of self and citizen advocacy.Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.We will offer 2.5 weeks induction training and a further 2-4 weeks "Buddy&nbsp;scheme" too. We will settle you in, there's no pressure to "hit the ground running"!You will&nbsp;understand the&nbsp;Quality Commission (CQC) and to have good knowledge in all relevant legislation and regulations. Your role will involve ensuring that the home provides high-quality care and support to residents.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.Apply now! &nbsp;As we may close the advert early, if we receive the desired response.&nbsp;Or if you have any questions, please free to email: <a href="mailto:gina.braithwaite@westnorthants.gov.uk" target="_blank">gina.braithwaite@westnorthants.gov.uk</a> About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions&nbsp;- watch WNC colleagues explain&nbsp;<a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Care Home - Night Shift Lead/Senior Carer (Kingsthorpe)

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here:&nbsp;<a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a><h2>About the role</h2>We have opportunities within Obelisk&nbsp;and Southfields Care home which is Rated GOOD by CQC provides exceptional levels of support to older persons living with Dementia,&nbsp;Physical disabilities or /and Sensory impairments.Situated in a residential suburb in Northampton, offering&nbsp;a wonderful living environment in which residents can enjoy an enhanced quality of life.Our customers (Residents) are at the heart of what we do. You will receive continuous training, support assistance. Most of your team will have grown organically within WNC. A rare natural enjoyment for their role and the support they offer to our customers. &nbsp; This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.<h2>Additional information</h2>You may be a senior carer that has stepped in to assist your manager and looking for the next permanent move or a current Shift lead wishing to gain more experience to develop yourself for your future.&nbsp;With your previous experience in care leadership, and NVQ Level 2 qualification in Health &amp; Social Care (ideal), you'll join our team in making a meaningful difference in the lives of those we serve.To contribute, as a senior member of staff, to the overall management and development of service provision in a given geographical area, planning for the future development of services to meet the needs of customers from diverse cultural communities.To contribute to the process of annual resource requirements reviews, monitoring budgets and planning budget needs for the future to determine where customer needs can be met within budget restraints.To actively promote a customer voice in the provision of the service, including the encouragement of self and citizen advocacy.Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.We will offer 2.5 weeks induction training and a further 2-4 weeks "Buddy&nbsp;scheme" too. We will settle you in, there's no pressure to "hit the ground running"!You will&nbsp;understand the&nbsp;Quality Commission (CQC) and to have good knowledge in all relevant legislation and regulations. Your role will involve ensuring that the home provides high-quality care and support to residents.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.Apply now! &nbsp;As we may close the advert early, if we receive the desired response.&nbsp;Or if you have any questions, please free to email: <a href="mailto:gina.braithwaite@westnorthants.gov.uk" target="_blank">gina.braithwaite@westnorthants.gov.uk</a> <h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions&nbsp;- watch WNC colleagues explain&nbsp;<a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>West Northamptonshire Council is looking for a dedicated and proactive Senior Planning Enforcement Officer to help drive forward its place-shaping agenda.&nbsp;This is an exciting opportunity to play a key role in ensuring the best developments are delivered across the region.Please note, we reserve the right to close this vacancy early.&nbsp;<h2>Additional information</h2>You will need to be methodical, have an attention to detail and be an excellent communicator, both verbal and written.This is a fantastic opportunity for someone passionate about planning and development, with a commitment to delivering positive change in West Northamptonshire. If you are ready to make an impact, we would love to hear from you.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Senior Enforcement and Monitoring Officer (Planning Enforcement)

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>At West Northamptonshire Council, we're committed to making our community a great place to live, work, and thrive and we know that starts with our people. We’re looking for an organised and proactive Administration Assistant to support our Legal Services Childcare Team. You'll play an essential role in ensuring smooth operations behind the scenes, contributing to work that truly makes a difference in the lives of children and families across our area.<h2>Additional information</h2>You’re someone who thrives in a busy environment, with a knack for staying organised and a commitment to high standards. You communicate clearly and tactfully, understand the importance of confidentiality, and pride yourself on being helpful and detail oriented.Maybe you already know your way around legal admin or perhaps you’re eager to learn, in either case, you're ready to be a valued member of a team making a real impact. You believe in the power of service - to support, to improve, and to empower others to THRIVE.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Administration Assistant (Childcare)

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At West Northamptonshire Council, we're committed to making our community a great place to live, work, and thrive and we know that starts with our people. We’re looking for an organised and proactive Administration Assistant to support our Legal Services Childcare Team. You'll play an essential role in ensuring smooth operations behind the scenes, contributing to work that truly makes a difference in the lives of children and families across our area.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? You’ll provide responsive and detailed administrative support - everything from managing diaries and court bundles to preparing professional correspondence and liaising with stakeholders. You'll help coordinate meetings, monitor inboxes, and maintain filing systems, all while working closely with paralegals and lawyers to keep things running seamlessly.About you You’re someone who thrives in a busy environment, with a knack for staying organised and a commitment to high standards. You communicate clearly and tactfully, understand the importance of confidentiality, and pride yourself on being helpful and detail oriented.Maybe you already know your way around legal admin or perhaps you’re eager to learn, in either case, you're ready to be a valued member of a team making a real impact. You believe in the power of service - to support, to improve, and to empower others to THRIVE.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Join our Customer Service Centre team and play a crucial role in maximizing the resolution of customer inquiries at the initial point of contact. We're committed to achieving key objectives, including resolving up to 80% of queries on the first interaction, enhancing customer satisfaction, and minimizing the need for customers to make repeat calls in pursuit of resolution or action. Your contribution will make a direct impact on our commitment to delivering top-notch customer service!The Customer Service Advisor will be the first point of contact for all of the Council’s external customers, with enquiries/issues related to the following service areas:<ul>
<li>Adult Social Care</li>
<li>Community Occupational and Assistive Technology</li>
<li>Children’s Social Care for all across Northamptonshire</li>
<li>Births, Deaths &amp; Marriages</li>
<li>Blue Badge</li>
<li>General Enquiries</li>
<li>Housing &amp; homelessness</li>
<li>Councillor / MP Enquiries</li>
<li>Early Years</li>
<li>Schools &amp; Education Services</li>
<li>Adult Learning</li>
<li>Free School Meals</li>
<li>Highways &amp; Planning</li>
<li>Libraries</li>
<li>Council Tax and Benefits</li>
<li>Waste</li>
<li>Elections</li>
<li>Business Rates&nbsp;</li>
</ul><h2>Additional information</h2>You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in a team and in a customer focused environment&nbsp;as this is the central to the role.You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!Ideally you will have previous experience of working in a customer based&nbsp;Face to Face and Contact Centre environment. You will be able to smoothly manage different&nbsp;processes whilst being able use your own initiative to 'think outside of the box’.&nbsp;If you’ve got experience within West Northants Council&nbsp;, that’s great, but not essential; being adept at building relationships with key hiring managers and quickly developing an understanding of customer excellence is&nbsp;most important.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Customer Service Advisor

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The Facilities and Event Team at the Guildhall are seeking enthusiastic event staff to join our team in delivering exceptional service to our customers and uphold our reputation as one Northampton’s prestigious event spaces.The role involves supporting the smooth running of weddings and events at the historic Guildhall and creating a welcoming atmosphere for our clients and guests.&nbsp;<h2>Additional information</h2>We are looking for someone who is confident, flexible and has a passion for delivering an excellent customer experience. &nbsp;This is fantastic opportunity to gain knowledge in hospitality and event management from an experienced team.<h2>Company information</h2>We're a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council:&nbsp;<a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a>At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.When potential is unlocked, talent thrives.Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.West Northants Council, where careers thrive.Should you require the Job Description in another format or language, please contact: <a href="mailto:Careers@westnorthants.gov.uk" target="_blank">Careers@westnorthants.gov.uk</a>

42 Jobs in Corby, UK