This vacancy has expired and is for reference only

Customer Care Line Repairs Officer

Employer: Family Mosaic

  • Reference: FAM00918
  • Published on: Thu 13/07/2017 14:30 PM
  • Closing on: Fri 11/08/2017 16:00 PM
  • Working Pattern: Evenings, Flexible Hours, Part Time, Weekends, Permanent
  • Hours: Permanent, part-time – various hours/shifts available .
  • Salary: £20,400 per annum pro rata
  • DBS Check: No
  • Location: Pitsea

£20,400 per annum pro rata

Permanent, part-time – various hours/shifts available
Based in Pitsea

Ref: FAM00918

Make a positive impact on someone’s life

Family Mosaic is one of the largest housing, care and support providers in London and the South East.

To keep things running smoothly requires the combined efforts of a highly talented team – one we hope you’ll be joining soon.

You will be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone, email, web chat or in writing) and dealing with the enquiries to maximise 'Right First Time' resolution. Where appropriate booking appointments for appropriate trades to attend and resolve repairs.

We have 6 positions available and the hours/shifts are;

2 x 12:30-20:00 – fixed-term for six months (usual salary plus rotating allowance)

1 x 21.25 hours – part-time, 11:00-20:00 Mon and Fri and every Saturday, 08:45-13:00

2 x 22.5 hours – part-time, Mon, Tue and Thur, 08:00-16:00

1 x 26.25 hours – part-time, Mon – Thur, 09:00-14:30 and Sat, 08:45-13:00

We offer 25 days annual leave plus bank holidays per annum pro rata, a pension scheme and a good training package.

To apply please go to

Closing date: 23 July 2017.
Interview date: 2 & 3 August 2017.

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Promoting Health, Wealth and Wellbeing through Housing

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