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Customer Service Advisor

Employer: Tunbridge Wells Borough Council

  • Reference: HRCS/17/42802
  • Published on: Mon 11/09/2017 12:25 PM
  • Closing on: Sun 24/09/2017 23:55 PM
  • Working Pattern: Full Time, Contract
  • Hours: 37 hours per week.
  • Salary: £20,140 per annum
  • DBS Check: No
  • Location: Gateway

If you possess excellent customer service and communication skills and want to be part of a high performing and award-winning team committed to delivering the best customer service to local people, across a range of services, then this could be the job for you.

We currently have a vacancy in our Customer Service Team for a fixed term (up to 12 month) contract. The job involves working in the Council’s call centre as well as the Gateway.

For a detailed list of responsibilities and person criteria see the Job Description and Person Specification below. For an informal discussion regarding this role please contact Lesley Wickens on 01892 526121 or Lesley.wickens@tunbridgewells.gov.uk

Shortlisted candidates will be invited to attend a half-day skills assessment event on Monday 9th October centred around a series of job-related activities. If you are successful at this stage you will then be invited to attend a competency-based interview on Tuesday 10th October.

This is a really exciting opportunity for the right person!

Additional benefits for this post include 22 days annual leave (increasing to 27 days after 5 years Local Government service), membership of the Local Government Pension Scheme as well as invaluable training opportunities for continuing professional development.

Our competency framework describes what's expected from our employees in terms of attitudes and behaviours. To view our core competencies, click here.

In order to stay informed about all of our latest vacancies you can follow us on LinkedIn or @TWellsCouncil

Skills Assessment: Monday 9th October 2017 (half day morning or afternoon)

Interviews: Tuesday 10th October 2017

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

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How To Apply

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at the Tunbridge Wells Borough Council Gateway

Please follow the link below to submit your application.

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