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<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5163/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5163/09082023…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5164/Job_description_and_Person_Specification_Template_November_2024.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5164/Job_desc…</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Customer Services Adviser x 2
Annual salary £25,568 to £29,696 per annum for 37 hours per week
Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? &nbsp;If you are, then Runnymede Borough Council would like to hear from you.
About the Role
We are looking for two Customer Service Advisors to join our Customer Services Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre.&nbsp; Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services.&nbsp; As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.
About you
If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you.
You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.&nbsp;&nbsp;
If you think that you have what it takes to excel in this role then we’d like to hear from you.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits
<ul>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.</li>
<li>Excellent Pension Scheme including access to Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>Health insurance plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
<li>Mileage allowance</li>
</ul>
How to apply
To apply please use the apply link below.&nbsp;
Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information section.
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
Closing Date: 26 June 2025
Interview Dates: 4 July 2025 and 7 July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Customer Services Advisers x 2

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</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Contact Manager Salary: &nbsp;£26,346- £29,355 per annum pro rata Basis:&nbsp;Fixed Term Contract for 9 months – Wednesday – Friday
About the Role
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service
What will you do?
<ul>
<li>To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).</li>
<li>Resolving enquiries and providing guidance to customers across all contact channels.</li>
<li>Deliver information in a succinct and confident manner.
</li>
<li>Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks.</li>
<li>Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries</li>
</ul>
 What will you need?
<ul>
<li>Proven experience in listening, extracting and assessing important information</li>
<li>Customer Service experience ideally in a call centre environment</li>
<li>Great verbal &amp; written communication skills</li>
<li>Ability to answer a high volume of calls and process information</li>
<li>Ability to work well under pressure and multitask</li>
<li>A desire to improve your skills, knowledge and experience</li>
<li>Microsoft and Excel office skills</li>
</ul>
Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you:
<ul>
<li>Support in continuing your personal development</li>
<li>Competitive contributions of 15% towards the LGPS pension scheme.</li>
<li>Access to a range of discounts including local and high street stores, and
</li>
<li>Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.</li>
<li>A generous annual leave entitlement.</li>
</ul>
Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D0" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>&nbsp; and Rob Blaker, Lead Senior Customer Contact Adviser at&nbsp;<a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D1" target="_blank">Rob.Blaker@reigate-banstead.gov.uk</a>&nbsp;
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date:&nbsp;30 June 2025 Interviews:&nbsp;7th, 9th, 10th July
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. To find out ‘Who we are’ as a council please follow the link&nbsp;<a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D2" target="_blank">here.</a>

Customer Contact Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4367/Science_Explainer__Saturday__-_JDPS_-_June_25.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4367/Science_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4368/Candidate_Pack_-_Place_Directorate_-_June_25.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4368/Candidat…</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



The Look Out Discovery Centre is a very popular visitor attraction with a hands-on science and discovery exhibition, gift shop, coffee shop and play area, set in 1,000 hectares of Crown Estate woodlands.&nbsp;
Help us deliver a great experience to our customers, and you will experience a great place to work.
<h3>About you…</h3>
You are enthusiastic, confident and reliable, someone who enjoys engaging with people of all ages and backgrounds. You thrive in interactive environments and have a genuine passion for helping children explore and enjoy science, whether this is working independently, or as a valued member of a supportive team.
You will take pride in providing an excellent visitor experience and assist children with hands-on science activities, ensuring their visit is not only fun and educational but also safe and well-organised.
<h3>About the team…</h3>
Located on the doorstep of the picturesque Swinley Forest, The Look Out Discovery Centre is a hands-on science centre dedicated to inspiring children to enjoy science through approximately 100 interactive science exhibits and discovery shows.
Our team is passionate about science and we work together to make every visit engaging and memorable. We support each other’s growth by sharing knowledge, refining our science show delivery, and lending a hand when challenges arise. As an Explainer, you will be part of a team that goes the extra mile to ensure every visitor enjoys a hands-on, exciting, and safe science experience.
<h3>Key responsibilities…</h3>
<ul>
<li>Present our science shows to booked groups and the public.</li>
<li>Host birthday parties in the science exhibition.</li>
<li>Welcome customers at the door, being sensitive and taking the initiative in assisting and caring for the needs of the visitors.</li>
<li>Maintain high standards within the exhibition, undertaking cleaning duties to ensure exhibits and facilities are clean and look their best.</li>
<li>Facilitate the experience of visitors in the exhibition, assisting in the operation of exhibits and helping visitors to gain a better understanding and advising of their educational content in an informal and non-threatening way.</li>
<li>Develop new skills through a programme of training and development.</li>
<li>Run children’s birthday parties and present shows or other activities that are on offer to the visitors.</li>
</ul>
<h3>Our benefits…&nbsp;</h3>
<ul>
<li>25 days* annual leave increasing to 28 days* after 3 years’ continuous service.</li>
<li>An inclusive and social working environment with a variety of staff networks.&nbsp;</li>
<li>Local government pension scheme.</li>
<li>Life insurance cover (linked to the pension scheme)</li>
<li>Regular opportunities for development with internal and external training courses.</li>
<li>To work on the doorstep of the picturesque Swinley forest.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing.&nbsp;</li>
<li>Sports and Social Club.</li>
<li>The opportunity to engage with a variety of customers and deliver great customer care.</li>
</ul>
*(pro rata for part time)
<h3>Our values</h3>
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
<h3>Reasonable adjustments</h3>
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting&nbsp;<a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;&nbsp;
<h3>Interview date</h3>
Interviews will be held week commencing the 30th&nbsp;of June.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
<h3>Want to ask us a question?&nbsp;</h3>
For an informal discussion or to ask any questions about this role, please contact:&nbsp;
Julia Inglis-Taylor, Exhibition Manager, Phone number: 01344 354436
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambitious and inclusive. Please see our candidate pack for&nbsp;more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure &amp; Barring Service) check as part of our pre-employment checks process.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.&nbsp;

Bracknell Forest Council

Saturday Explainer

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Retail eBay Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer
As a Retail eBay Volunteer in one of our Sue Ryder charity shops, you will identify and research a range of products that have been donated ready to be listed on the Sue Ryder eBay page to maximise revenue.
This role requires a keen eye for items that can make more online than in the shop. In this role you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work.
The Role: • Researching and value items • Photograph items to sell • Preparing items for dispatch to the ebay hub • Sorting, labelling, pricing of stock • Write descriptions for item listings • Greeting and helping customers • Light cleaning/tidying duties to keep the shop inviting and well presented
 About you: • Enjoy helping and engaging with customers • Competent with IT &amp; a good level of literacy • Ability to work as part of a team • Reliable • Have similar experience using eBay or equivalent Ecommerce platforms. &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

4 Customer Service Jobs in Addlestone, UK