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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4948/Job_application_guidance_.doc" target="_blank">Job_application_guidance_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4949/JD_Customer_Services_Advisor.pdf" target="_blank">JD_Customer_Services_Advisor</a></li>
</ul>

Please apply online via the link provided.
Rochford District Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



Customer Service Advisor - Customer Services 
Permanent
Full time – 37 hours per week
Monday - Thursday 08:30-17:00, Friday 08:30-16:30
Band 5 (SCP14 - 18) £29,540 - £31,537 per annum
Closing Date for accepting applications:&nbsp; 28th September 2025
(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Brentwood Borough Council and Rochford District Council have an exciting opportunity for the recruitment of a Customer Service Advisor. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers.
This post will be required to work at both councils’ premises at Rochford District Council and Brentwood Borough Council.&nbsp; You may reasonably be required to work at any other of the Councils’ premises as required to meet the needs of the service.
Benefits of working here:
You will have the opportunity to work across both Council’s which are located in the south of Essex and approximately 20 miles apart.
The two areas present a blend of characteristics.&nbsp; <a href="https://www.google.com/maps/place/Brentwood+Town+Hall/@51.6183101,0.3056106,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8bec0727977e5:0x572e0dd79f8eeac3!8m2!3d51.6183101!4d0.3078046!16s%2Fg%2F11rz79cvvh" target="_blank">Brentwood</a>&nbsp;is well-known for its green space and woodlands, even though it’s located within easy commuting distance of London – and the new Elizabeth Line has made this connection even better, with faster and more frequent trains.&nbsp;<a href="https://www.google.com/maps/place/Rochford+District+Council/@51.5817917,0.7050512,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8d926d77923e1:0x8920b70d8c4a085e!8m2!3d51.5817917!4d0.7072452!16s%2Fg%2F1ttyv_x8" target="_blank">Rochford</a>&nbsp;is a mix of urban and rural and London Southend Airport sits within its boundaries.
We are currently operating a hybrid model of working, which enables our employees to work smarter, focusing on the importance of physical connections to meet the needs of those we provide services for, whilst balancing that with the ability to work remotely.&nbsp; Our employees are provided with the resources to be able to work in this way effectively and are provided with a laptop to do so.
In addition to this, we offer many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing opportunities, employee assistance programme, a benefits platform offering discounts across a range of retailers.
We require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service first time, every time. We can offer hybrid working arrangements to the successful candidates.
The successful applicant will:
<ul>
<li>Have strong knowledge and experience of using Microsoft Office packages</li>
<li>Experience of working within a team in a customer focused environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Have a flexible working approach to attend both organisations in person, as and when required</li>
<li>Have a positive and enthusiastic approach to delivering high service standards</li>
</ul>
For an informal discussion please contact Sarah Orchard on 01702 318133 <a href="mailto:sarah.orchard@brentwood.rochford.gov.uk" target="_blank">sarah.orchard@brentwood.rochford.gov.uk</a> &nbsp;or Stephanie Meek on 01277312500 / 01702546366 <a href="mailto:stephanie.meek@brentwood.rochford.gov.uk" target="_blank">stephanie.meek@brentwood.rochford.gov.uk</a>.
Please note training will take place at Rochford offices.
Rochford Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;

Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

Parking Services are looking for an enthusiastic Processing Officer to assist in the provision of an efficient and effective parking enforcement system thereby contributing to the Medway’s commitment to its community and environment. This person will assist in the processing of the penalty charge system and issuing of Parking Permits. You must have excellent customer services experience, be able to work as part of a team, and be able to work under pressure at times.If you would like to have an informal discussion with the recruiting manager, please call Jayne Webb 01634 331761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Transport and Parking are seeking a Parking Processing Appeals Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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3 Customer Service Jobs in Basildon, UK