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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7106/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7107/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7108/Resident_Contact_Advisor_Sept_2025.docx" target="_blank">Resident_Contact_Advisor_Sept_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, permanent role with hybrid working, and a salary of £23,706- £25,306 per annum.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
Your role will involve:
<ul>
<li>Dealing with residents on the phone</li>
<li>Logging and resolving and escalating all enquiries.</li>
<li>Digital interaction with residents by e-mail etc.</li>
</ul>
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
<ul>
<li>32 days annual leave</li>
<li>Flexible working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
Interview dates: 28 or 29 October 2025
If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.

1 Customer Service Job in Bracknell, UK