{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1739213985556,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"43cb4fff-23ba-4f9a-b4df-564d610d0aff","title":"Customer Services Advisor (Part Time)","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge & Malling Borough Council, Kings Hill, West Malling","locationType":3,"description":"<p class=\"textlead\"><em><strong>Please note, the succesful candidate will receive a 2.9% increase on their salary WEF 1st April 2025 in line with our annual pay award. </strong></em></p>\n<p class=\"textlead\"><strong>We currently have an exciting opportunity for a Customer Services Advisor to join our team based at our offices in Kings Hill. Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.</strong></p>\n<p class=\"textlead\">Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents. </p>\n<p class=\"textlead\">Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.</p>\n<p class=\"textlead\">There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.</p>\n<p class=\"textlead\">This is a part time vacancy, and you can expect your working hours to be as follows:</p>\n<p>Monday to Thursday</p>\n<p>Monday 09:00 – 17:00 30min lunch</p>\n<p>Tuesday 09:00 – 17:00 30min lunch</p>\n<p>Wednesday 09:00 – 17:00 30min lunch</p>\n<p>Thursday 09:30 – 17:00 30min lunch</p>\n<p class=\"textlead\"><strong>For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)</strong></p>\n<p class=\"textlead\"> </p>","shortDescription":"","salaryDescription":"£24,495-£27,159 FTE (£19,529.80 - £21,653.80 pro rata)","publishDate":"2025-02-06T14:11:00.000Z","expirationDate":"2025-03-02T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8efd9607-a223-4ea9-afc0-5549abc86418.png","score":1,"featured":false,"enhanced":false},{"id":"8b3533a7-7a32-4749-b6cc-c4310837640a","title":"Customer Services Advisor (Full Time)","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge Castle, Tonbridge Gateway","locationType":3,"description":"<p class=\"textlead\"><em><strong>Please note, the succesful candidate will receive a 2.9% increase on their salary WEF 1st April 2025 in line with our annual pay award. </strong></em></p>\n<p class=\"textlead\"><strong>We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Gateway, located within the grounds of the Castle. Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.</strong></p>\n<p class=\"textlead\">Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents. </p>\n<p class=\"textlead\">Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.</p>\n<p class=\"textlead\">There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.</p>\n<p class=\"textlead\">This is a full time vacancy, and our offices are open seven days a week. </p>\n<p>Weekend and bank holiday rotation Approx 1 in 5</p>\n<p>Monday to Thursday 09:00 – 17:00 30min lunch</p>\n<p>Friday 09:00 – 16:30 30min lunch</p>\n<p class=\"textlead\"><strong>For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)</strong></p>\n<p class=\"textlead\"> </p>","shortDescription":"","salaryDescription":"£24,495-£27,159","publishDate":"2025-02-06T14:11:00.000Z","expirationDate":"2025-03-02T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/831e5c7f-f0dc-4f4c-8d4b-e008a429b50a.png","score":1,"featured":false,"enhanced":false},{"id":"2b36ee11-1f22-4c6b-88d3-b2239040a0c7","title":"Customer Relations Officer","employer":"Medway Council","department":"","location":"Hybrid – Works part in the office (Gun Wharf) and part from home","locationType":2,"description":"<p><strong>This opportunity is currently being offered on a fixed term contract basis of 11 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application).<br><br></strong>We are currently recruiting for a Housing Customer Relations Officer; this is a fixed term post until January 2026.<br><br>We are seeking a motivated and enthusiastic person to take a lead role to investigate and draft responses to complaints, member enquires, Freedom of Information requests and Ombudsman enquiries received by Housing Services.<br><br>You will also ensure customer satisfaction surveys are regularly undertaken in terms of Housing Services Complaints Management. Produce monthly analysis reports of complaints received within the service.<br><br>You will take a lead role for administration of any complaints referred to the Landlord Services Designated Persons Panel, including preparation of reports and papers for board meetings.<br><br>For full details of the post, please see the attached job description.<br><br><strong>In return we offer you: </strong></p>\n<ul>\n<li>Generous annual leave entitlement</li>\n<li>Generous local government pension scheme package</li>\n<li>Access to wider training and development qualifications</li>\n<li>Flexible working scheme</li>\n<li>Travel plan discounts</li>\n<li>Car Benefit Scheme from Tusker</li>\n<li>Access to CAREFIRST advice & counselling service</li>\n<li>Employee discount scheme for national and local retailers</li>\n<li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href=\"https://www.childcarechoices.gov.uk/\">https://www.childcarechoices.gov.uk/</a>\n</li>\n</ul>\n<p>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href=\"https://www.medway.gov.uk/info/200387/council_plan\">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.<br><br><strong>Our organisation: <br><br></strong>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.<br><br>Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.<br><br>We provide all local Government services for a quarter of a million people, looking after <a href=\"http://www.medway.gov.uk/schoolsandeducation.aspx\">education</a>, <a href=\"http://www.medway.gov.uk/binsrubbishandrecycling.aspx\">environment</a>, <a href=\"http://www.medway.gov.uk/carehealthandsupport.aspx\">social care</a>, <a href=\"http://www.medway.gov.uk/housing.aspx\">housing</a>, <a href=\"http://www.medway.gov.uk/planningandbuilding.aspx\">planning</a>, <a href=\"http://www.medway.gov.uk/businessandinvestment.aspx\">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.<br><br>Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<br><br><em>If you would like to have an informal discussion with the recruiting manager, please e-mail Francesca Roma on francesca.roma@medway.gov.uk<br><br></em><strong>Important Information- <br><br></strong><strong>Applicants must be able to demonstrate all essential requirements as listed in the job profile<br><br>Equal Opportunities Commitment Statement</strong><br><br>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.<br><br><strong>For further information please refer to the Medway information pack available as a download or to view online.<br><br></strong>Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.<br><br>Please visit <a href=\"http://www.mindfulemployer.net/\">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.<br><br><em>We reserve the right to close this vacancy at any time prior to the closing date.</em></p>","shortDescription":"","salaryDescription":"Range 3 - £24,525 per annum / pro rata","publishDate":"2025-01-22T16:31:00.000Z","expirationDate":"2025-02-13T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5ba7d530-a001-4c41-ab38-bdc148ae5cfc.jpg","score":1,"featured":false,"enhanced":false},{"id":"7dda52e6-8801-4744-b1c5-05eb00cc6f92","title":"Civil Enforcement Officer","employer":"Tonbridge & Malling Borough Council","department":"","location":"Kings Hill, Tonbridge & Malling Council","locationType":3,"description":"<p><strong>Have you considered being trained as a Civil Enforcement Officer (CEO) and becoming part of Tonbridge & Malling Council’s Parking Services team or perhaps you are a current CEO looking for a new challenge?</strong></p>\n<p>The Civil Enforcement team has recently expanded so we have a number of new opportunities to join us.</p>\n<p>If you possess good communication skills and are well organised with a diplomatic approach, then you could have just the right qualities to undertake the CEO role. You will be based at the Council Offices in Kings Hill but you will work across various locations within the Borough; and as well as assisting members of the public, you’ll patrol parking areas, monitor ticket machines and issue Penalty Charge Notices.</p>\n<p>A full UK driving licence, and the ability to work well as part of a team, are essential as are your excellent customer service skills. Our Civil Enforcement Officers represent the public face of the Council, therefore it is essential that you possess a courteous, helpful and confident manner.</p>\n<p>Patrols are carried out on foot and in vehicles, you will use a hand held capture device, make concise notes and deal tactfully with members of the public. The job involves weekend and evening working on a shift basis.</p>\n<p>You will assist in continuing to provide a safe roadside environment which is our priority, we prevent dangerous and inconsiderate parking, which will help assist traffic flow, improve access to homes and businesses, and keep public transport on the move all over our Borough.</p>\n<p><strong>For an informal discussion about this role please contact Andy Bracey, Parking Manager on 01732 876222 (Direct applicants only, strictly no agencies)</strong></p>","shortDescription":"","salaryDescription":"£24,495 - £27,159 (plus additional payment for unsocial hours worked, circa 9% of base salary)","publishDate":"2025-01-22T13:09:00.000Z","expirationDate":"2025-02-16T23:54:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b846e521-3451-4790-9a3b-0ae3cdab6436.png","score":1,"featured":false,"enhanced":false},{"id":"b9ca6f8d-754c-4a2b-9a9f-2129c0824c57","title":"STG Technical Assistant","employer":"Medway Council","department":"","location":"Hybrid – Works part from (Foord Annex) and part from home","locationType":2,"description":"<p>We are recruiting for a Technical Assistant to assist in the provision of a comprehensive technical, administrative and customer care service, delivering the Building Control and Consultancy functions within the Partnership, processing/maintaining applications and providing support in the prompt and efficient implementation of all aspects of the Building Control function which is, carried out in accordance with the Building Control Act 1984, the Building Regulations 2010 and other allied legislation. Processing applications, production of documentation and liaising with customers to provide a first class consultancy service within the housing survey and energy environment.</p>\n<p><strong>In return we offer you: </strong></p>\n<ul>\n<li>Generous annual leave entitlement</li>\n<li>Generous local government pension scheme package</li>\n<li>Access to wider training and development qualifications</li>\n<li>Flexible working scheme</li>\n<li>Travel plan discounts</li>\n<li>Car Benefit Scheme from Tusker</li>\n<li>Access to CAREFIRST advice & counselling service</li>\n<li>Employee discount scheme for national and local retailers</li>\n<li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href=\"https://www.childcarechoices.gov.uk/\">https://www.childcarechoices.gov.uk/</a>\n</li>\n</ul>\n<p>We're committed to making Medway carbon neutral by 2050. 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Customer Service job vacancies in Chatham

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5
Customer Service job vacancies in Chatham

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Customer Services Advisor (Part Time)

Tonbridge & Malling Borough Council

£24,495-£27,159 FTE (£19,529.80 - £21,653.80 pro rata)

Tonbridge & Malling Borough Council, Kings Hill, West Malling (On-Site)

Posted 4 days ago

Customer Services Advisor (Full Time)

Tonbridge & Malling Borough Council

£24,495-£27,159

Tonbridge Castle, Tonbridge Gateway (On-Site)

Posted 4 days ago

Closing in 3 days

Customer Relations Officer

Medway Council

Range 3 - £24,525 per annum / pro rata

Hybrid – Works part in the office (Gun Wharf) and part from home (Hybrid)

Posted 19 days ago

Closing in 6 days

Civil Enforcement Officer

Tonbridge & Malling Borough Council

£24,495 - £27,159 (plus additional payment for unsocial hours worked, circa 9% of base salary)

Kings Hill, Tonbridge & Malling Council (On-Site)

Posted 19 days ago

STG Technical Assistant

Medway Council

Range 3 - £24,525 per annum / pro rata

Hybrid – Works part from (Foord Annex) and part from home (Hybrid)

Posted 21 days ago

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