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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5261/Role_Profile_Customer_Services_Officer__1_.pdf" target="_blank">Role_Profile_Customer_Services_Officer__1_</a></li>
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We’re looking to recruit an enthusiastic and motivated individual with outstanding customer service skills to join our Customer Services Team.

The successful candidate will work in our contact centre and on our reception desk.&nbsp; You will have experience within a customer service environment and possess excellent communication skills. In particular, you will be committed to service improvement and to providing excellent telephone and face-to-face customer care. With your&nbsp; flexible, courteous and calm&nbsp; approach you will learn how to resolve issues across the entire range of Council services.&nbsp; Computer literacy is essential as we make extensive use of technology and electronic systems.&nbsp; 

We are a friendly and welcoming organisation, who enjoy working and learning together.&nbsp; If you bring a strong track record of delivery as well as enthusiasm and a collaborative approach, then we want to hear from you.&nbsp;We also offer agile working, a generous pension scheme and excellent benefits such as 23 days annual leave.

If you would like an informal chat, please do get in touch with Karen Speirs, Customer Services Manager, <a href="mailto:karen.speirs@midsussex.gov.uk" target="_blank">karen.speirs@midsussex.gov.uk</a> or Julie Chaplin, Deputy Customer Services Manager, <a href="mailto:julie.chaplin@midsussex.gov.uk" target="_blank">julie.chaplin@midsussex.gov.uk</a>

Mid Sussex District Council

Customer Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3497/CCT_Full_employment_pack_2025.pdf" target="_blank">CCT_Full_employment_pack_2025</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: &nbsp;£26,346 - £27,501 Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
 About the Role We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team.
 Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
 Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
 With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
 What will you do? • &nbsp; &nbsp;To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). • &nbsp; &nbsp; Resolving enquiries and providing guidance to customers across all contact channels. • &nbsp; &nbsp; Deliver information in a succinct and confident manner.&nbsp; • &nbsp; &nbsp;Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. • &nbsp; &nbsp;Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
 What will you need? • &nbsp; &nbsp;Proven experience in listening, extracting and assessing important information • &nbsp; &nbsp;Customer Service experience ideally in a call centre environment • &nbsp; &nbsp;Great verbal &amp; written communication skills • &nbsp; &nbsp;Ability to answer a high volume of calls and process information • &nbsp; &nbsp;Ability to work well under pressure and multitask • &nbsp; &nbsp;A desire to improve your skills, knowledge and experience • &nbsp; &nbsp;Microsoft and Excel office skills
 Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you: • &nbsp; &nbsp;Support in continuing your personal development • &nbsp; &nbsp;Competitive contributions of 15% towards the LGPS pension scheme. • &nbsp; &nbsp;Access to a range of discounts including local and high street stores. • &nbsp; &nbsp;Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. • &nbsp; &nbsp;A generous annual leave entitlement.
 Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>.&nbsp;
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
 Closing date: 30 September 2025 at 23:59&nbsp; Interviews: w/c 06 October 2025&nbsp;
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
 We reserve the right to close this advert early should we receive a sufficient number of applications.

Customer Contact Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3468/Role_profile_BH_Events_Assistant__1_.pdf" target="_blank">Role_profile_BH_Events_Assistant__1_</a></li>
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About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.
Key Responsibilities
Customer Service: Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
Event Setup: Arrange furniture, equipment, and refreshments for meetings, exercise classes, Ad Hoc Special occasions, and community events.
AV Support: Help hirers with audio-visual equipment, including setup and troubleshooting. Report any technical issues.
Cleanliness &amp; Maintenance: Keep the venue clean, tidy, and presentable. Report any maintenance or cleaning issues promptly.
Safety &amp; Security: Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
Venue Security: Open and close the building securely, ensuring all areas are safe and locked appropriately.
Coffee Shop &amp; Bar Work: Step in to support the Coffee Shop operations during busy periods or staff absences. In addition to working the bars at events and supporting catering delivery.
Stakeholder Support: Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
Bookings &amp; Admin: Use the Artifax system to check bookings and communicate changes to the Event’s Coordinator.
Reception Cover: Answer phones and assist at reception when required.
IT Systems: Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
Daily Checks: Complete handover and building check sheets to ensure consistency and accountability.
What We're Looking For
A team player with a positive attitude and excellent communication and customer service skills.
Someone who enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders.
Basic IT skills and a willingness to learn new systems.
Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
Experience in events, hospitality, bar work, or facilities is a bonus – but not essential.
Why Join Us?
Be part of a supportive and friendly team.
Work in a vibrant community venue with a wide variety of events and stakeholders.
Opportunities for training and development.
Make a real difference to the experience of our visitors, hirers, and community partners.
Closing Date: 23 September 2025
Interview date: 6 October 2025

3 Customer Service Jobs in Crawley, UK