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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6833/Customer_Services_Advisor_JD_Jan2025.doc" target="_blank">Customer_Services_Advisor_JD_Jan2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6834/Customer_Services_Advisor_PS_Jan25.doc" target="_blank">Customer_Services_Advisor_PS_Jan25</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.&nbsp;
Reporting to the Tonbridge Castle, Events &amp; Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. &nbsp;You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. &nbsp;In return we will give you excellent ongoing training and support.
This is a part time vacancy, and our offices are open seven days a week.&nbsp;
Weekend and bank holiday rotation Approx 1 in 5
Monday 7.5hrs – 9am to 5pm (30min lunch)
Tuesday 7.5hrs – 9am to 5pm (30min lunch)
Wednesday – 9am to 3.45pm (30min lunch)
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)

Tonbridge & Malling Borough Council

Customer Services Advisor (Part Time)

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<h2>Job introduction</h2>Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?&nbsp;
If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Nic Brown, Repairs Helpdesk Supervisor on <a href="mailto:nic.brown@brighton-hove.gov.uk" target="_blank">nic.brown@brighton-hove.gov.uk</a>
<h2>About the role</h2>What will I be doing?<ul>
<li>You’ll answer inbound calls and emails from our residents who require repairs to their council properties.</li>
<li>Responsible for providing accurate information, advice and assistance to our residents.</li>
<li>Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team</li>
<li>Liaising directly with other teams within the council, both verbally and in writing.</li>
<li>Conducting customer surveys via outbound calls</li>
<li>Providing excellent customer service</li>
</ul>What we are looking for<ul>
<li>Strong communication and empathy skills</li>
<li>A good standard of IT skills</li>
<li>A high level of attention to detail</li>
<li>A genuine passion for helping others</li>
<li>Ability to work as part of a team but also able to work under your own initiative</li>
<li>Ability to work under pressure</li>
<li>Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable</li>
</ul>In return for your skills and hard work, we offer:<ul>
<li>A full induction with on-going development</li>
<li>Paid annual leave</li>
<li>Pension scheme</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council" target="_blank">Apply for a job at the council (brighton-hove.gov.uk)</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/shortlisting-questions-guidance" target="_blank">Shortlisting questions guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

2 Customer Service Jobs in Crawley, UK