field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

Driver and Vehicle Standards Agency

Senior Customer Relationship Manager

<ul></ul>





<h2>Job introduction</h2>Seasonal Train Drivers/Cashiers/ – Volk’s Electric Railway, Brighton Seafront -&nbsp;&nbsp;Part-Time Relief Driver/Cashier – 20 hours per week, to provide lunch cover and flexible support during weekdays.&nbsp; Join the team at the historic Volk’s Electric Railway, the oldest operating electric railway in the world, and help us deliver a memorable experience to thousands of visitors along Brighton’s iconic seafront. We are currently recruiting seasonal Train Drivers/Cashiers for the 2026 summer season. If you are enthusiastic, dependable, and passionate about heritage transport and customer service, we’d love to hear from you!Fixed term for: 6 MonthsInterview date: w/c 9/02/2026This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read <a href="https://brightonandhovecc.sharepoint.com/sites/TheWavePoliciesandProcedures/SitePages/Secondment-policy.aspx?web=1" target="_blank">the Secondment policy</a> to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.For an informal discussion, please contact James Barton - Railway Manager on 01273 292718<h2>About the role</h2>You will work from 9th March to 30th September, with day shifts including bank holidays. As part of a small, close-knit team, you’ll be responsible for: Safely driving passenger trains (if rostered) Assisting passengers on and off the train with care and attention Selling tickets, souvenirs and handling cash/card transactions Providing friendly, informative customer service Supporting general station duties and maintaining a clean, welcoming environment Full training, including health and safety, customer service, and train operation, will be provided. What We’re Looking For <ul><li>We’re seeking individuals who are:&nbsp;</li><li>18 years or older (required for train driving) and comfortable working in environments with a maximum train headroom of 5ft 10in."</li><li>Physically fit, able to stand for long periods and work outdoors in all weather</li><li>Emotionally intelligent, with the ability to remain calm, courteous, and empathetic in a variety of customer-facing situations&nbsp;</li><li>Resilient, able to handle busy days and unexpected challenges with a positive attitude&nbsp;</li><li>Team players, who thrive in a small, supportive team and contribute to a respectful, cheerful working environment&nbsp;</li></ul><ul><li>Punctual and reliable, always arriving prepared and ready to deliver excellent service&nbsp;</li><li>Customer-focused, with previous experience in a public-facing role preferred&nbsp;</li><li>Able to pass a medical assessment&nbsp;</li><li>Committed to upholding our strict no drugs or alcohol policy&nbsp;</li><li> </li></ul>What We Offer&nbsp;<ul><li>Living wage pay, with enhancements for weekend and bank holiday work&nbsp;</li><li>A friendly, respectful team culture&nbsp;</li><li>A healthy, outdoor working environment on Brighton’s vibrant seafront&nbsp;</li><li>Full training and uniform provided&nbsp;</li><li>The chance to be part of a unique piece of Brighton’s history&nbsp;</li></ul>Available Positions&nbsp; 1 x Part-Time Relief Driver/Cashier/ – 20 hours per week, one to provide lunch cover and flexible support during weekdays.Please note:&nbsp;A UK driving licence is not required for these roles.&nbsp;If you’re ready to be part of something special this summer, we’d love to hear from you.&nbsp;Contact: James Barton, Railway Manager TEL 01273 292718&nbsp; Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.&nbsp;Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Volk's Railway Seasonal Assistant - Part Time 20 hrs

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6039/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6040/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6059/Customer_Services_Apprentice_2025.docx" target="_blank">Customer_Services_Apprentice_2025</a></li>
<li></li>
<li></li></ul>

Please apply online via the link provided.
&nbsp;
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Services Apprentice&nbsp;
£25,223 per annum&nbsp;
37 hours per week
Fixed term for the length of the apprenticeship (with the potential to move into a permanent role if available).
In partnership with East Sussex College, Hastings this is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre 5 days a week, whilst also working towards a Level 2 Customer service practitioner qualification.
Working in the Community Contact Centre you will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.&nbsp;&nbsp;
You will need to have excellent customer service skills, some experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team.  You will be expected to work in our offices in Hastings Town Centre.
You will also be required to enrol with East Sussex College and complete a Level 2 Customer service practitioner qualification, that will take between 12-15 months to complete.&nbsp; You will be supported by us and a tutor from the college during the course and this vacancy will support you in completing the work needed to complete the qualification.&nbsp; More details can be found <a href="https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1" target="_blank">here</a>.
For more details on the role please see the attached job description and person specification.&nbsp;
Those who have applied in the last 12 months need not apply again.&nbsp;
Closing Date for Applications: Monday 26th January&nbsp;@ 12:00pm
Interview dates: Monday 2nd February

Customer Services Apprentice

3 Customer Service Jobs in East Sussex