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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4888/Role_Profile_Customer_Services_Officer.pdf" target="_blank">Role_Profile_Customer_Services_Officer</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We’re looking to recruit an enthusiastic and motivated individual with outstanding customer service skills to join our Customer Services Team.

The successful candidate will work in our contact centre and on our reception desk.&nbsp; You will have experience within a customer service environment and possess excellent communication skills. In particular, you will be committed to service improvement and to providing excellent telephone and face-to-face customer care. With your&nbsp; flexible, courteous and calm&nbsp; approach you will learn how to resolve issues across the entire range of Council services.&nbsp; Computer literacy is essential as we make extensive use of technology and electronic systems.&nbsp; 

We are a friendly and welcoming organisation, who enjoy working and learning together.&nbsp; If you bring a strong track record of delivery as well as enthusiasm and a collaborative approach, then we want to hear from you.&nbsp;We also offer agile working, a generous pension scheme and excellent benefits such as 23 days annual leave.

If you would like an informal chat, please do get in touch with Karen Speirs, Customer Services Manager, <a href="mailto:karen.speirs@midsussex.gov.uk" target="_blank">karen.speirs@midsussex.gov.uk</a> or Julie Chaplin, Deputy Customer Services Manager, <a href="mailto:julie.chaplin@midsussex.gov.uk" target="_blank">julie.chaplin@midsussex.gov.uk</a>

Mid Sussex District Council

Customer Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3928/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3929/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4125/Customer_Services_Apprentice_2025.docx" target="_blank">Customer_Services_Apprentice_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Services Apprentice&nbsp;
£25,223 per annum&nbsp;
37 hours per week
Fixed term for the length of the apprenticeship (with the potential to move into a permanent role if available).
In partnership with East Sussex College, Hastings this is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre 5 days a week, whilst also working towards a Level 2 Customer service practitioner qualification.
Working in the Community Contact Centre you will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.&nbsp;&nbsp;
You will need to have excellent customer service skills, some experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team.  You will be expected to work in our offices in Hastings Town Centre.
You will also be required to enrol with East Sussex College and complete a Level 2 Customer service practitioner qualification, that will take between 12-15 months to complete.&nbsp; You will be supported by us and a tutor from the college during the course and this vacancy will support you in completing the work needed to complete the qualification.&nbsp; More details can be found <a href="https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1" target="_blank">here</a>.
For more details on the role please see the attached job description and person specification.&nbsp;
Closing Date for Applications: 29th September @ 12:00pm
Interview dates: 6th &amp; 7th October 2025.
Expected start date: 29th October 2025 (TBC)&nbsp;

2 Customer Service Jobs in Eastbourne, UK