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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5027/Role_Profile_-_Resolution_Officer.docx" target="_blank">Role_Profile_-_Resolution_Officer</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Title: Resolution Officer – Customer Relations Team
Contract type: 6 Month FTC until February 2026
Persona: Part Time (18 hours per week - Wednesday 12pm - 4pm, Thursday and Friday 9am - 5pm)
Hours: Part time, 18 hours per week
Location: West Ham Lane, Stratford or Nexus House, Manchester
Salary: Inside London £32,881 - £36,069 and Outside London £28,886 - £31,876 Pro Rata
Closing date for completed applications: 19th September at 11pm.
​
Interviews via MS Teams: W/c 22nd September.
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
 <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAW79JpCuGsFwyYFoL4JCh99J0a992N39kejN/zh3JJWqxVDfTSwaa+3GR4gQRYBfG" target="_blank">Role Profile - Resolution Officer.docx</a>
Do you consider yourself to be a high achiever, who not only meets but exceeds targets?
Do you thrive in a fast-paced environment and work well under pressure?
Then you should consider applying to join our passionate &amp; experienced Customer Relations team!
We are looking for an experienced Resolution Officer to join our Customer Relations Team, we have some great opportunities for customer service professionals wanting to make a difference. We continually strive to provide first class service to our customers, who are at the heart of what we do, and we are committed to making the right decisions with complaints.
As a Resolutions Officer, you will be responsible for reviewing and responding to multi faceted complaints in line with the Housing Ombudsman Complaint Handling Code. The role involves managing a case load of ongoing complaints through to resolution, supporting our residents and colleagues across the business. The aim is to provide the customer with the best outcome that resolves the complaint.
In this role, you will advocate for our residents, communicating with customers via telephone and email to understand their concerns, why they are dissatisfied, where things went wrong and the outcome they seek. You will conduct thorough and impartial investigations of each case you handle, produce excellent written correspondence, and where necessary, award compensation in line with L&amp;Q policy.
We are looking for strong communication skills, both verbal and written, to produce excellent responses, and out the box thinking to resolve complex complaints. You’ll need to be caring, understanding and empathetic.
​
Successful applicants must have experience dealing with complaints, a confident approach in reviewing cases and be able to challenge decisions. Complaints could cover multiple areas of the business, and therefore strong and effective diplomacy and stakeholder management skills are essential. Being able to manage your time, workload and be highly motivated, is also an important part of the role.
​
Duties will include:
​
<ul>
<li>Managing and owning a caseload. Volumes may vary but you can expect at least 3-5 new complex complaints per week, and you may have 10 or more ongoing complaints to manage at any time</li>
<li>Conducting thorough impartial investigation</li>
<li>Working within response deadlines and adhering to team SLA’s/ KPI’s</li>
<li>Liaising with customers and internal departments via phone, Microsoft teams and email and letter.</li>
<li>Challenge decisions of internal departments</li>
<li>Calculating compensation in line company procedures</li>
<li>Ensuring information is carefully documented and systems are updated</li>
<li>Being conversant with the Housing Ombudsman code and ensuring that complaint handling and decisions are in line with the code</li>
</ul>
​
Key skills and experience:
​
<ul>
<li>Strong customer service</li>
<li>Experience dealing with complaints</li>
<li>Excellent written and verbal communication</li>
<li>Inquisitive and investigative nature</li>
<li>Critical thinker and ability to use own initiative</li>
<li>Quick learner</li>
<li>Computer literate</li>
<li>Able to work at a fast pace and meet deadlines</li>
<li>The ability to communicate effectively with residents from a wide range of backgrounds and to recognise vulnerabilities and tailor your approach accordingly</li>
<li>Be supportive, empathetic and willing to think outside the box</li>
<li>Be willing to challenge decisions which do not meet the HOS code and the needs of the resident</li>
</ul>
​
We’re actively building diverse teams and encourage applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.
About L&amp;Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate&nbsp;<a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.
L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email&nbsp;<a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>
At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a>&nbsp;to find out more about L&amp;Q and why you should join us!

London and Quadrant Housing Trust

Resolution Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4948/Job_application_guidance_.doc" target="_blank">Job_application_guidance_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4949/JD_Customer_Services_Advisor.pdf" target="_blank">JD_Customer_Services_Advisor</a></li>
</ul>

Please apply online via the link provided.
Rochford District Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



Customer Service Advisor - Customer Services 
Permanent
Full time – 37 hours per week
Monday - Thursday 08:30-17:00, Friday 08:30-16:30
Band 5 (SCP14 - 18) £29,540 - £31,537 per annum
Closing Date for accepting applications:&nbsp; 28th September 2025
(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Brentwood Borough Council and Rochford District Council have an exciting opportunity for the recruitment of a Customer Service Advisor. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers.
This post will be required to work at both councils’ premises at Rochford District Council and Brentwood Borough Council.&nbsp; You may reasonably be required to work at any other of the Councils’ premises as required to meet the needs of the service.
Benefits of working here:
You will have the opportunity to work across both Council’s which are located in the south of Essex and approximately 20 miles apart.
The two areas present a blend of characteristics.&nbsp; <a href="https://www.google.com/maps/place/Brentwood+Town+Hall/@51.6183101,0.3056106,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8bec0727977e5:0x572e0dd79f8eeac3!8m2!3d51.6183101!4d0.3078046!16s%2Fg%2F11rz79cvvh" target="_blank">Brentwood</a>&nbsp;is well-known for its green space and woodlands, even though it’s located within easy commuting distance of London – and the new Elizabeth Line has made this connection even better, with faster and more frequent trains.&nbsp;<a href="https://www.google.com/maps/place/Rochford+District+Council/@51.5817917,0.7050512,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8d926d77923e1:0x8920b70d8c4a085e!8m2!3d51.5817917!4d0.7072452!16s%2Fg%2F1ttyv_x8" target="_blank">Rochford</a>&nbsp;is a mix of urban and rural and London Southend Airport sits within its boundaries.
We are currently operating a hybrid model of working, which enables our employees to work smarter, focusing on the importance of physical connections to meet the needs of those we provide services for, whilst balancing that with the ability to work remotely.&nbsp; Our employees are provided with the resources to be able to work in this way effectively and are provided with a laptop to do so.
In addition to this, we offer many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing opportunities, employee assistance programme, a benefits platform offering discounts across a range of retailers.
We require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service first time, every time. We can offer hybrid working arrangements to the successful candidates.
The successful applicant will:
<ul>
<li>Have strong knowledge and experience of using Microsoft Office packages</li>
<li>Experience of working within a team in a customer focused environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Have a flexible working approach to attend both organisations in person, as and when required</li>
<li>Have a positive and enthusiastic approach to delivering high service standards</li>
</ul>
For an informal discussion please contact Sarah Orchard on 01702 318133 <a href="mailto:sarah.orchard@brentwood.rochford.gov.uk" target="_blank">sarah.orchard@brentwood.rochford.gov.uk</a> &nbsp;or Stephanie Meek on 01277312500 / 01702546366 <a href="mailto:stephanie.meek@brentwood.rochford.gov.uk" target="_blank">stephanie.meek@brentwood.rochford.gov.uk</a>.
Rochford Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;

Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4950/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4951/JD_Customer_Services_Advisor_August2025__1_.docx" target="_blank">JD_Customer_Services_Advisor_August2025__1_</a></li>
</ul>

Please apply online via the link provided.
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



Customer Service Advisor - Customer Services 
Permanent
Full time – 37 hours per week
Monday - Thursday 08:30-17:00, Friday 08:30-16:30
Band 5 (SCP14 - 18) £29,540 - £31,537 per annum
Closing Date for accepting applications:&nbsp; 28th September 2025
(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Brentwood Borough Council and Rochford District Council have an exciting opportunity for the recruitment of a Customer Service Advisor. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers.
This post will be required to work at both councils’ premises at Rochford District Council and Brentwood Borough Council.&nbsp; You may reasonably be required to work at any other of the Councils’ premises as required to meet the needs of the service.
Benefits of working here:
You will have the opportunity to work across both Council’s which are located in the south of Essex and approximately 20 miles apart.
The two areas present a blend of characteristics.&nbsp; <a href="https://www.google.com/maps/place/Brentwood+Town+Hall/@51.6183101,0.3056106,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8bec0727977e5:0x572e0dd79f8eeac3!8m2!3d51.6183101!4d0.3078046!16s%2Fg%2F11rz79cvvh" target="_blank">Brentwood</a>&nbsp;is well-known for its green space and woodlands, even though it’s located within easy commuting distance of London – and the new Elizabeth Line has made this connection even better, with faster and more frequent trains.&nbsp;<a href="https://www.google.com/maps/place/Rochford+District+Council/@51.5817917,0.7050512,17z/data=!3m1!4b1!4m6!3m5!1s0x47d8d926d77923e1:0x8920b70d8c4a085e!8m2!3d51.5817917!4d0.7072452!16s%2Fg%2F1ttyv_x8" target="_blank">Rochford</a>&nbsp;is a mix of urban and rural and London Southend Airport sits within its boundaries.
We are currently operating a hybrid model of working, which enables our employees to work smarter, focusing on the importance of physical connections to meet the needs of those we provide services for, whilst balancing that with the ability to work remotely.&nbsp; Our employees are provided with the resources to be able to work in this way effectively and are provided with a laptop to do so.
In addition to this, we offer many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing opportunities, employee assistance programme, a benefits platform offering discounts across a range of retailers.
We require highly trained motivated staff, who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service first time, every time. We can offer hybrid working arrangements to the successful candidates.
The successful applicant will:
<ul>
<li>Have strong knowledge and experience of using Microsoft Office packages</li>
<li>Experience of working within a team in a customer focused environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Have a flexible working approach to attend both organisations in person, as and when required</li>
<li>Have a positive and enthusiastic approach to delivering high service standards</li>
</ul>
For an informal discussion please contact Sarah Orchard on 01702 318133 <a href="mailto:sarah.orchard@brentwood.rochford.gov.uk" target="_blank">sarah.orchard@brentwood.rochford.gov.uk</a> &nbsp;or Stephanie Meek on 01277312500 / 01702546366 <a href="mailto:stephanie.meek@brentwood.rochford.gov.uk" target="_blank">stephanie.meek@brentwood.rochford.gov.uk</a>.
Rochford Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;

Brentwood Borough Council

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

Reference: SEP20250987Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzogFlmd-PjMMg%253d%253d/d17738d9-a648-4251-b6a7-e4048731d5d4?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RoleProfileCustomerServiceAdvisorRepairsSept2025.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250913/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250913T051610Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=55443a1f6faec9e28e891f478867a072c5afa1ff942e55a87e390ba457f18dc3" target="_blank">RoleProfileCustomerServiceAdvisorRepairsSept2025.docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzogFlmd-PjMMg%253d%253d/88103fe2-39c9-4ac1-9c5f-02d848207f2f?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%283%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250913/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250913T051610Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=17d05421d4ce292144cee382114bd0b92e0402f6ae0340cdea152755d05af892" target="_blank">RecruitmentPack_2024(1)(3).pdf</a></li></ul>Customer Service Advisor ?? Location: Bankside, London - Hybrid with 2 office days per week | ?? Full-Time | £27,500 per annumAre you ready to make a real impact? Join our dynamic Contact Centre team where no two days are the same! As a Customer Service Advisor, you'll be the frontline of our customer experience-resolving issues, scheduling repairs, and making every interaction count.What you'll do:<ul><li>?? Handle inbound/outbound calls, emails &amp; more</li><li>?? Diagnose and schedule repairs</li><li>?? Log complaints and resolve issues</li><li>?? Take rent payments and advise on accounts</li><li>?? Collaborate across teams to deliver seamless service</li><li>?? Hit KPIs for customer satisfaction and resolution</li></ul>What you'll bring:<ul><li>? 1+ year of repairs experience</li><li>? 1+ year in a contact centre</li><li>? Confident with Microsoft 365, CRM &amp; telephony systems</li><li>? Solid housing and repairs knowledge</li></ul>Ready to be the difference? Apply now and help us deliver service that truly matters.Closing Date: 28th September 2025 at 11:59pm Shortlisting: 29th September 2025 Online tests: 30th September 2025 Interviews: 8th &amp; 10th October 2025Please note we are unable to offer Visa sponsorship, so will therefore not be accepting applicants without relevant Right to Work in the UK. 





<ul></ul>

Customer Service Advisor - Repairs

<ul></ul>





Part Time Business Operations Assistant - Adult Community LearningPermanent, Part Time£25,081 per annum full time equivalentLocation: BasildonClosing Date: Tuesday 16th September 2025 at 11.59pmPlease note that this opportunity is being offered on a Part Time basis, offering 18 hours per week covering the following days and times. <ul>
<li>Tuesday: 9am - 2:30pm</li>
<li>Thursday: 9am - 2:30pm</li>
<li>Friday: 8:30pm - 4pm (including half hour lunch break) </li>
</ul>The actual earnings for the 18 hours per week, for the year are £12,201.57 per annum. The OpportunityAdult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement. The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre. Accountabilities<ul>
<li>Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).</li>
<li>Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.</li>
<li>Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback. </li>
<li>Contribute to the security of and access to the site, this will include activities such as:</li>
<li>occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms.</li>
<li>Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met - PEEPS etc. </li>
<li>Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.</li>
<li>Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.</li>
<li>Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs. </li>
</ul>The Experience You Will BringEssential:<ul>
<li>Educated to level 2 (GCSE) or equivalent by experience.</li>
<li>Proven customer service skills.</li>
<li>Good communication skills and confident with face to face, phone, email, and remote interactions.</li>
<li>Experience from customer facing roles. </li>
</ul>Desirable:<ul>
<li>Able to work in a team and work under pressure.</li>
<li>Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.</li>
<li>Requirement to travel between centres as and when needed - driving license is an advantage but not essential.</li>
</ul>

Part Time Business Operations Assistant - ACL

Parking Services are looking for an enthusiastic Processing Officer to assist in the provision of an efficient and effective parking enforcement system thereby contributing to the Medway’s commitment to its community and environment. This person will assist in the processing of the penalty charge system and issuing of Parking Permits. You must have excellent customer services experience, be able to work as part of a team, and be able to work under pressure at times.If you would like to have an informal discussion with the recruiting manager, please call Jayne Webb 01634 331761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Transport and Parking are seeking a Parking Processing Appeals Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Parking Processing Appeals Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3894/RTW_Checklist_2024.pdf" target="_blank">RTW_Checklist_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3895/Applicant_Guidance_Notes__updated_Dec2022_.pdf" target="_blank">Applicant_Guidance_Notes__updated_Dec2022_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3927/Vacancy_Details_-_Front_of_House_Membership_Advisor_-_September_2025.pdf" target="_blank">Vacancy_Details_-_Front_of_House_Membership_Advisor_-_September_2025</a></li>
</ul>

If this role is for you, then Impulse Leisure would welcome your application, and has many benefits to offer.
We are committed to equal opportunities and diversity and welcome applications from all sections of the community. We are positive about disability and offer a Guaranteed Interview Scheme (GIS).
Please APPLY ONLINE via the link provided.
If you require an application form in an alternative format, please contact our Recruitment Team on 01375 375533 extension 520. However, we encourage applicants to apply via the online link - it’s the quickest and easiest application process.



We want every visit to our centres to be a pleasant and enjoyable experience for our customers and members.
The role of Front of House Membership Advisor bridges the day-to-day front of house duties of answering calls, booking in members on the computerised till systems, ensuring access control in our receptions and handing customer queries and keeping the reception areas running smoothly with the important role of being the first point of contact for each prospective and existing valued customer.
We’re looking for applications from people who can deliver a high standard of customer service and a proactive approach to supporting our mission to create active and healthy communities. You’ll be part of a team delivering informative tours of our facilities, conducting needs analysis, setting up members on the membership database, completing sales and processing payments.&nbsp; You’ll also be a trusted first port of call for helping members with their concerns and getting them on their way to successes.
For more information, including the job description and the person specification, check out the full Vacancy Details below.
Site:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Blackshots
Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30 – 20:30
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sunday &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 08:00 – 13:00
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 17 hours per week

Front of House Membership Advisor

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Agency candidates click here to apply Representations Officer - REF 2470 SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc Permanent Full -Time About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses.&nbsp; We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space. We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts.&nbsp;Almost 80% of the team are on a higher grade than when they joined the service. About the Role: The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.&nbsp; You must have proven experience working in a customer service environment with high productivity demands. To be considered for interview, your CV and supporting statement will clearly evidence: <ul> <li>Good verbal and written communication skills.</li> <li>Critical thinking and problem-solving skills.</li> <li>Proven experience of working within a busy, target-driven team.</li> <li>Evidence of responding to informal challenges and representations for Penalty Charge Notices.</li> <li>Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.</li> <li>To have at least 2 years of experience working in the parking industry.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Peter Thomas at <a href="mailto:pthomas3@lambeth.gov.uk" target="_blank">pthomas3@lambeth.gov.uk</a> Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025 Interviews: 8 &amp; 9 October 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application.&nbsp; In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here In addition, you will also be required to undertake a Cifas check. &nbsp;Further information about Cifas can be found&nbsp;here&nbsp;Cifas We actively support applications from Lambeth Care Leavers.

Lambeth Council

Representations Officer

<h4>Our Vacancy</h4>Do you stay calm, empathetic, and solutions-focused when managing complaints? Are you confident communicating with senior stakeholders and passionate about improving services for residents? If so, you could be our next Executive Enquiries Advisor here at Peabody. In this key role, you’ll handle complex and high-level complaints and enquiries sent directly to the CEO’s office or raised by MPs and Councillors. Your goal will be to ensure each matter is resolved promptly, fairly, and in line with the Housing Ombudsman Complaint Handling Code. You’ll work closely with teams across Peabody to gather information and coordinate thorough responses, helping to resolve issues and provide reassurance to stakeholders. With strong organisational skills, you’ll maintain detailed records, monitor response times, and highlight recurring themes to support long-term service improvements. This is a fantastic opportunity for someone who thrives in a fast-paced environment, is confident managing sensitive issues, and is committed to delivering a high standard of customer service, even in challenging situations. Some of the things you’ll be doing:<ul><li>Managing escalated complaints and enquiries from the CEO’s office, MPs, and Councillors.</li><li>Ensuring all issues are resolved within agreed timeframes and in accordance with the Housing Ombudsman Complaint Handling Code.</li><li>Coordinating with internal teams to produce clear, accurate, and timely responses.</li><li>Keeping detailed records to ensure transparency and accountability.</li><li>Providing feedback to senior leaders on complaint trends to support service improvements.</li></ul>What we’re looking for: <ul><li>Proven experience managing complaints in a customer service or contact centre environment.</li><li>Experience in social housing or a similar public sector setting (desirable).</li><li>Strong organisational and time management skills, with a focus on meeting SLAs.</li><li>Experience using CRM systems and contact centre platforms (e.g., Genesys).</li><li>Experience and understanding of the Housing Ombudsman Complaint Handling Code.</li></ul>Please note this is a fixed term contract covering maternity and will end October 2026.If you’re ready to make a meaningful impact and be a key part of improving our residents' experience, we’d love to hear from you.Here are just a few of the benefits of working at Peabody: <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> Interviews will be taking place Thursday 25th and Friday 26th September 2025. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=53ae16819be94b2f&amp;f=b1cec01127d53c17"> Role Profile - Executive Enquiries Advisor.pdf </a></li></ul>





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Peabody

Executive Enquiries Advisor

Join Our Frontline Team – Make a Real Difference Every DayAre you passionate about helping people and delivering excellent customer service? We’re looking for enthusiastic and committed Customer and Business Support Officers to join our dynamic team at Gun Wharf.About the RoleAs part of the Customer and Business Support (CABS) service, you’ll be the first point of contact for a wide range of council services. You’ll handle telephone enquiries related to:<ul><li>Waste and recycling</li><li>Planning and housing</li><li>Council tax and benefits</li><li>Blue badge applications</li><li>Social care and homelessness support</li><li>Libraries, payments, complaints, and more</li></ul>This is a fast-paced and rewarding role where you’ll support residents who may be facing financial hardship or need urgent assistance. You’ll need:<ul><li>Excellent communication and customer care skills</li><li>Strong ICT abilities and confidence with calculations</li><li>A calm, empathetic approach to problem-solving</li></ul>Beyond Customer ServiceOver time, you’ll also support internal teams with business administration tasks, including minute-taking and agile support across departments.Where You’ll WorkYou’ll be based at Gun Wharf, with occasional travel to other sites. After your induction and training period (typically 6–12 months), there may be opportunities for hybrid working with full equipment and support provided.Recruitment Timeline<ul><li>Telephone Assessments: 23–24 September 2025</li></ul>The successful post holder will be subject to a Standard DBS check and BPSS (Baseline Personnel Security Standard) checks. If you would like to have an informal discussion with the recruiting manager please call Tina Larby on 01634 332761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. CABS are seeking a Customer and Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Important Information- </h4><h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile</h4>For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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11 Customer Service Jobs in Grays, UK