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Centre Support Advisor - Salary - Grade 4 &nbsp;(£31,611 - £33,987pa) The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including Evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy, so at times the work is pressurised, but it is also interesting and offers variety. You will be answering enquiries on the telephone, dealing with customers face to face and by email, ensuring you deliver excellent customer service at all times. You will be enrolling learners, making sure that you pay particular attention to detail and you will be taking financial payments, so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting, busy and varied role where no two days are alike, so you must be able to respond flexibly to change and stay calm in busy situations. The successful candidate should hold the following criteria: <ul>
<li>Must be able to demonstrate English and Maths skills at level 2</li> <li>Experienced in customer services both in person and over the telephone</li> <li>Must have a high degree of skill and experience of Word and Excel (including the use of formulas)</li> <li>Excellent keyboard skills</li> <li>Have excellent verbal and written communication skills</li> <li>Experience of working as part of a team</li> <li>Experience of processing payments from customers</li> <li>Experience of working in an education setting is desirable but not essential</li> <li>Must have excellent attention to detail skills</li> <li>Must be flexible and have the ability to work independently</li> <li>Full driving licence and access to a car or alternative travel arrangement are necessary</li> </ul> Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. &nbsp; Please DO NOT attach a CV as this will not be considered. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Please view Job Profile here If you have any questions about the post, please contact Natalie McAneny on 01708 434955 or by email on <a href="mailto:Natalie.McAneny@havering.gov.uk" target="_blank">Natalie.McAneny@havering.gov.uk</a>&nbsp; &nbsp; The closing date for the receipt of applications is 02/11/2025,&nbsp;however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful.&nbsp;&nbsp;Interview date to be confirmed.

London Borough of Havering

Centre Support Advisor

TCH REPAIRS
Head Office Monson House, Monson Way, Tunbridge Wells, TN1 1LQ
Role: Customer Services Planner Reports to: Senior Planner
The Role: To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.
Accountabilities:
<ul>
 <li>Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements.</li>
 <li>Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient.</li>
 <li>Promote and maximize 1st time fix.</li>
 <li>To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators.</li>
 <li>Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager.</li>
 <li>Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target.</li>
 <li>Ensure all works are scheduled in a timely manner with the appropriate resource allocated.</li>
 <li>Report any trends to manager for system review.</li>
 <li>Production, monitoring and communication of WIP to include routine and voids works versus target.</li>
 <li>A clear commitment to a customer-centred service and continuous improvement.</li>
 <li>Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks.</li>
 <li>Coordinate appointments where multiple trades or subcontractors are required to attend.</li>
 <li>To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity.</li>
 <li>To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond to queries and complaints from tenants, staff, and residents relating to services and service delivery.</li>
 <li>Liaise with the client to ensure all relevant databases are up to date.</li>
 <li>Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately.</li>
 <li>Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team.</li>
</ul>
TCH Repairs (additional training will be provided as required)
Essential and Desirable Criteria
Essential criteria:
<ul>
 <li>Previous Planning/Scheduling experience.</li>
 <li>Planning/Scheduling experience.</li>
 <li>Confident using Microsoft Excel, Word and Outlook.</li>
 <li>Be able to work as a team and independently.</li>
 <li>Ability to communicate effectively both verbally and in writing.</li>
</ul>
Desirable Criteria:
<ul>
 <li>Previous experience in social housing repairs and maintenance.</li>
</ul>
How to apply You'll be based at the Head Office in Tunbridge Wells, Kent. Please complete our application form by clicking on the link below:
<a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Application Form</a>





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Town and Country Housing

Customer Services Planner

Are you customer focused and outstanding at delivering a positive customer experience?Then join us at The Amelia, where you’ll be part of a multi-skilled team delivering incredibly valuable and important services that positively impact the lives of everyone in our community.The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraries, and Council services. It’s a destination of national repute and a facility that’s leading the way in delivering an integrated, visitor-first, culture and community experience.As a Customer Experience Assistant, you’ll respond to customer enquiries via our contact centre, both on the phone and face to face, advising on a wide range of services including Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information, library services, the delivery of events, and much more.You’ll begin your journey with an intensive yet rewarding training schedule, which will equip you with the skills and knowledge to progress your career in customer service through this exciting career graded position.To be successful, you will need:<ul><li>Excellent communication skills, both written and verbal</li><li>The ability to advise customers across a broad range of Council and Amelia services</li><li>Confidence, tact, diplomacy, and empathy</li><li>A ‘can-do’ approach and the ability to contribute positively to both the team and the customer’s experience</li><li>GCSEs (or equivalent) including Maths and English, and proficiency in IT (Microsoft Office)</li><li>Ability to work weekends and occasional evenings, your hours will be worked on a rota basis.</li></ul>What we offer:<ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking.</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul>Equal OpportunitiesTunbridge Wells – Working for Equality. We welcome applications from all sections of the community.SafeguardingThe Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.This post is subject to a satisfactory Basic DBS check. 





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Tunbridge Wells Borough Council

Customer Experience Assistant 

<h4>Leisure Attendant - Training Provided </h4>Salary: £23,656 - ( Full time &amp; Pro-rata hourly for Casual )Working Hours: 37 hours per week Contract Type: 1 x Full Time &amp; 10 X Casuals DBS Check:EnhancedPlease advise which role you would be applying for - Full Time or Casual Leisure Attendant - Waterside Leisure Centre &amp; RunnymedeRoles Recruiting for - 3 x Casuals , 2 x Full time or 1 x Part time Closing Date - 19th October Please specify in your supportive statement which work pattern you would be interested in applying for either Full time or CasualWhy Castle Point?Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.Our Values: Trust, Respect, Improving and Learning, and Customer FocusAll positions will be inclusive of both leisure centres, Waterside Farm Leisure Centre, and Runnymede Leisure Centre.The OpportunityThe Leisure Attendant is responsible for ensuring a safe, enjoyable, and welcoming environment for all leisure centre users. This includes supervising activities, maintaining cleanliness and hygiene standards, providing excellent customer service, and assisting in the daily operations of the facility. The Leisure Attendant plays a vital role in upholding safety regulations including supervising the poolside area, promoting positive user experiences, and contributing to the overall success of the leisure centre.Accountabilities<ul><li>To supervise swimming pool sessions, identifying potential hazards and taking appropriate action in line with the Pool Safety Operating Procedures.</li><li>To administer first aid as required.</li><li>To clean internal and external areas and to maintain the facilities to a high standard following health and safety procedures at all times.</li><li>To be helpful, polite and courteous and to provide excellent customer care at all times</li><li>To be responsible for erecting, dismantling and storage of equipment within the facility/facilities in accordance with the timetable of activities and events.</li><li>To assist with deliveries as and when instructed, ensuring safe storage of stock.</li><li>To enforce all rules associated with the use of the facilities to ensure the safety and enjoyment of all the customers.</li><li>To ensure that any damaged equipment or building fabric is reported immediately.</li><li>To work at any of the Council's Leisure facilities as required.</li><li>To comply with the centres operating procedures and to be aware of any responsibilities contained therein e.g Emergency Action Plan</li></ul>The Experience You Will Bring<ul><li>A positive "can do" attitude when dealing with a wide range of individuals and queries, ensuring excellent customer care</li><li>The ability to work independently and as part of a team</li><li>Knowledge of health and safety</li><li>Able to promote and safeguard the welfare of children, young person's and vulnerable adults.</li><li>Requirement to work flexible shifts to meet the requirements of the service</li></ul>Benefits of this role include:<ul><li>FREE Gym membership</li><li>Large pension contribution</li><li>On-going CPD training for employee growth</li><li>Part of a multiple award-winning team</li><li>Opportunities to become multi-skilled</li></ul>Castle Point Borough Council is proud to be a disability confident Leader. We're committed to interview all disabled applicants if they meet the minimum requirements of the job. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.If you have queries on this role or require anything further, please email Connor Hollington - <a href="mailto:chollington@castlepoint.gov.uk" target="_blank">chollington@castlepoint.gov.uk</a> &amp; Tiffany Tedham - <a href="mailto:ttedham@castlepoint.gov.uk" target="_blank">ttedham@castlepoint.gov.uk</a> <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/636/Leisure Attendant JD - June 2024.pdf">Leisure Attendant JD - June 2024.pdf</a> (194kb)</li></ul>





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Castle Point Borough Council

Leisure Attendant - Training Provided

<h4>Customer Care &amp; Sales Advisor </h4>Job Title: Customer Care &amp; Sales AdvisorDirectorate: Commercial &amp; Assets Service: Recreation Location: Waterside Farm Leisure Centre &amp; Runnymede Leisure Centre Grade: Grade 2 – £25,583 Hours: 20-30 hours per week - Weekdays , Evenings &amp; Weekends Responsible to: Sales &amp; Marketing LeadJob PurposeTo be the front-of-house team at Waterside Farm and Runnymede Leisure Centres, delivering exceptional customer service while actively driving sales and promoting recreational services. The role includes handling enquiries, processing bookings, conducting tours, upselling memberships and retail products, and contributing to a welcoming and inclusive environment.Values and AccountabilitiesOur values:<ul><li>Trust – we do what we say.</li><li>Respect – we build enduring relationships.</li><li>Improving and Learning – we innovate and improve.</li><li>Customer Focus – we put the customer at the centre.</li></ul>Corporate accountabilities:<ul><li>Work collaboratively to achieve service objectives.</li><li>Comply with data protection and information security policies.</li><li>Work flexibly and agilely as required.</li><li>Deliver customer-centred services and commit to continuous improvement.</li><li>Participate in performance development and training.</li><li>Promote and comply with equality, diversity, and health &amp; safety policies.</li><li>Undertake other duties as required, consistent with the role.</li><li>Maintain relevant mandatory training.</li></ul>Key Service Accountabilities<ul><li>Provide friendly, efficient, and accurate customer service across all channels.</li><li>Promote and sell memberships, swimming lessons, and recreational activities.</li><li>Generate and chase leads, conduct tours, and use upselling techniques.</li><li>Manage bookings, process payments, handle cancellations and refunds.</li><li>Monitor and collect debt, complete financial returns and documentation.</li><li>Market activities via social media and promotional materials.</li><li>Address customer concerns and contribute to retention initiatives.</li><li>Ensure facilities are clean, well-presented, and compliant with food safety.</li><li>Collaborate with the Recreation team and identify service improvements.</li><li>Participate in training and development.</li></ul>Person SpecificationSkills and Abilities:<ul><li>Exceptional customer service and communication skills.</li><li>Strong sales aptitude and ability to generate leads.</li><li>Administrative and financial handling skills.</li><li>Ability to work independently and as part of a team.</li></ul>Experience:<ul><li>Essential: Previous customer service experience.</li><li>Desirable: Administrative, financial handling, and leisure centre experience.</li></ul>Qualifications:<ul><li>Minimum of 5 GCSEs at grade C/equivalent or above.</li></ul>Benefits<ul><li>27 days annual leave (pro rata for part-time roles)</li><li>Free gym membership</li><li>Career development opportunities</li><li>Competitive pay and pension contribution</li><li>Ongoing CPD training</li><li>Part of a multiple award-winning team</li><li>High street discounts via staff scheme</li></ul>For an informal discussion regarding this role, please contact Kelly Nixon - <a href="mailto:knixon@castlepoint.gov.uk" target="_blank">knixon@castlepoint.gov.uk</a>Castle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/632/Customer Care &amp; Sales Advisors .pdf">Customer Care &amp; Sales Advisors .pdf</a> (155kb)</li></ul>





<ul></ul>

Customer Care & Sales Advisor

Executive Group Director, Customer ServicesSalary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Tuesday 28th October, 9amWould you like the opportunity to shape the future of customer service for one of the UK’s largest housing associations, improving the resident experience and opportunities for 250,000 residents across more than 109,000 homes? At L&amp;Q, we believe passionately that people’s health, security and happiness depend on the place they call home. Our purpose is to provide homes and neighbourhoods that everyone can be proud of.We are seeking an exceptional leader to take on the role of Executive Group Director, Customer Services, driving excellence across housing management, customer services, income management, leasehold and homeownership services, our supported living subsidiary (L&amp;Q Living) and our charitable community foundation (L&amp;Q Foundation).This is a pivotal moment to join us. Our new corporate strategy is set to launch in 2026, and you will play a key role helping shape and lead its implementation. This is an exciting opportunity to influence the future direction of services to residents at L&amp;Q and ensure this is truly designed with residents at its heart.The successful candidate will proactively drive the design and delivery of good landlord services and will challenge L&amp;Q to ensure that these are resident-focused, as well as being reliable, repeatable and consistent. You will champion L&amp;Q’s commitment to social purpose and lead on our commitment to work with communities to create thriving and sustainable neighbourhoods. You will also be a key member of L&amp;Q’s Executive Group, working collaboratively with fellow directors to shape the strategic direction of the organisation. You will value being part of a high-performing executive team and contribute to a culture of shared leadership and accountability where we take time together to reflect, develop and lead as a collective.You will bring excellent leadership skills, be innovative in your approach and have a solid track record of working in large and complex organisations with a focus on the development of sustainable, efficient, customer-led improvements. You will be able to evidence that you have developed and delivered creative and successful customer solutions or change projects. You’ll need to be politically sensitive and will understand the regulatory landscape in which we operate, bringing in-depth experience of housing-related legal and compliance requirements across areas including home ownership and rental legislation, and housing-related contract law.Key to the success of this role will be the ability to engage residents and communities through a strong, collaborative relationship with our Resident Services Board, alongside MPs, local authorities and community partners.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007, Tim Hills on 07393 011 130 Or visit the microsite by clicking here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjoin-lq.co.uk%2F&amp;data=05%7C02%7Cemily.james%40gatenbysanderson.com%7Cdc52cca267574c4e4c0408de00c77fd4%7C9ae6db0e23ea4e89bd999e3ad2a2d457%7C1%7C0%7C638949054017938251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UhvXdFPRQDnr%2B71A1qGyb0N5IcOfgAcroxzVNYp%2BL%2Fk%3D&amp;reserved=0" target="_blank">https://join-lq.co.uk/</a>Closing date: Tuesday 28th October 2025 – 9amWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





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6 Customer Service Jobs in Grays, UK