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<p>Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!</p><p>We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:</p><ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul><p><strong>About the role</strong></p><p>Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.</p><p>The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.</p><p><strong>Who we’re looking for</strong></p><p>We’d love to hear from you if you:</p><ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul><p><strong>What we offer</strong></p><p>When you join us your expertise, skills and experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.</p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>We are conveniently located close to Oxted Station and have some on-site parking.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.</p><p>Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.</p><p><strong>Diversity statement</strong></p><p>At Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.</p><p>We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.</p><p><strong>Want to know more?</strong></p><p>If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.</p><p>For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.</p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. </p><p>Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. </p><p>When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. </p><p>Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.</p>





<ul></ul>

Tandridge District Council

Customer Services Advisor

<p></p><p>Title: Customer Service Advisor </p><p>Contract: Permanent, full time - 35 hours per week.</p><p>Salary: London £26,775, Outside London: £25,210 per annum.</p><p>Grade: 3 </p><p>Reporting office: London, Stratford or Manchester, Trafford.</p><p>Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required.</p><p>Working pattern: Monday – Friday between 8am – 6:15pm</p><p>Closing date: 17th November 2025 at 11pm</p><p>Interviews: 2nd December to 5th December 2025</p><p>Start date: 26th January 2026</p><p>Training: There will be 7 weeks of mandatory training via Microsoft Teams</p><p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p><p>*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks).</p><p><strong>So you know the full expectations of our homeworking contracts, please read the whole advert and it’s supporting documents before applying.</strong></p><p><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKRbs/M0cjafrOL/6EkJiJ4mIQcMzA8jF6qvYBQXtzGoftWlJQw/CaTXwGYR0gQNOwrrBydf5Wu4TGyzQ9WLnUX" target="_blank"><strong>Customer Service Advisor Role Profile.docx</strong></a></p><p><a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKRbs/M0cjafrOL/6EkJiJ4U3aML6jI/sPaDVKSGYUpbLNnoAGdQMKUeWKFbB9wdZ4/UHc+LRxNdv+OfDmaFYjZ" target="_blank"><strong>CSA Supporting document.pdf</strong></a></p><p><strong>Join our Customer Services Team at L&amp;Q:</strong></p><p>Do you love helping people?</p><p>Are you passionate about delivering excellent customer service?</p><p>Do you want to work for an organisation that really makes a difference?</p><p>Then look no further! L&amp;Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.</p><p>We are large company, and we are still growing! The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you’ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge?</p><p><strong>If this sounds like you, we would love for you to apply!</strong></p><p><strong>Your impact in the role:</strong></p><ul><li>Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.</li><li> Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information – such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.</li><li>Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience.</li><li>Provide accurate and appropriate information to the enquiry.</li><li>Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems.</li><li> Comply with company policy and procedures.</li><li>Advocate L&amp;Q Values</li><li>Liaise with other departments where needed.</li><li>Play an active role towards departmental KPI’s and company objectives. </li></ul><p></p><p><strong>What you'll bring:</strong></p><p></p><ul><li> Clear communication skills both written and verbal</li><li>Excellent listening skills.</li><li>Remain resilient and focused while handling difficult conversations.</li><li>Be able to work in a fast-paced environment and under pressure.</li><li>Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.</li><li>Able to use positive and empathetic language to influence both internal and external stakeholders.</li><li>Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.</li><li>Responsible for your own time management and adhering to schedule.</li><li>Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach.</li><li>Target driven to achieve your individual KPI’s and objectives</li><li>Be responsible for your own learning (seeking advice, support, help and guidance when required</li></ul><p>If offered a permanent role you’ll receive a competitive annual salary with the potential to earn an additional £2,500 We issue a one-off reward of £500 for passing probation and you’ll receive up to £2,000 when you become multiskilled/learn new telephone channels (£500 per skill, max £1,500 within the first 18 months). </p><p><strong>Benefits include: </strong> Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…</p><p>Due to operational requirements of the business, including the need to provide service users and residents access to L&amp;Q employees who are responsible for responding to all repair requests—including emergency and health &amp; safety issues—handling income and financial enquiries such as rent payments and resident support, and managing housing-related queries including anti-social behaviour, neighbour safety, and homeownership matters between 8:00am - 8:00 pm Monday to Friday. Therefore we require those times to be covered by colleagues, and we operate a shift rota to cover this requirement. </p><p><strong>Our recruitment process: </strong></p><p>Shortlisted candidates will be invited to an assessment between the dates of 28th, 29th, 30th and 31st October. The interview will be a 60-minute online assessment, which will include competency based questions and a scenario with an IT assessment. Candidates will need to have a quiet space for the duration of the interview and be prepared with a Microsoft teams set up with a camera, working audio and notebook &amp; pen. Where possible, it’s recommended to use a computer, laptop or tablet for the interview process.</p><p> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a></p><p><strong>About L&amp;Q:</strong></p><p>We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.</p><p>250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. </p><p>At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.</p><p>L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. </p><p>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.</p><p>Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!</p><p>#TJ</p>





<ul></ul>

London and Quadrant Housing Trust

Customer Service Advisor - 7264

<h4>Why Southwark?</h4><p>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our <strong>Environment, Sustainability and Leisure</strong> department plays a key role in delivering Southwark’s priorities around <strong>climate change, air quality, and streets for people</strong>.</p><p>As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.</p><h4>What You'll Be Doing</h4><p>As a <strong>Debt and Complaints Officer</strong>, you’ll join our <strong>Parking Services and Network Management</strong> team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.</p><p>You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:</p><ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the <strong>Traffic Enforcement Centre (TEC)</strong> and liaising with <strong>Enforcement Agents</strong>.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul><p>This is a great opportunity to <strong>step up in customer service and case management</strong>, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.</p><h4>What We're Looking For</h4><p>We’re seeking someone with:</p><ul><li>Experience in <strong>parking enforcement, complaints handling, or debt recovery</strong>.</li><li>A strong understanding of <strong>civil parking and traffic enforcement legislation</strong>.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul><p>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.</p><h4>Additional Information</h4><ul><li>You’ll report to the <strong>Debt and Complaints Manager</strong> within the Parking Services and Network Management team.</li><li>One role is <strong>permanent</strong>, and one is a <strong>2-year fixed-term contract</strong>.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul><p><strong>Closing date; Sunday 16 November 2025</strong></p><p><strong>Interviews: W/c 24 November 2025</strong></p><p><strong>Guaranteed Interview Scheme </strong></p><p>As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:</p><ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul><p>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.</p><p>Attachments</p><ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Debt and Complaints Officer

<h4>About the role</h4><h4>Role Summary</h4><p>To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.</p><h4>Salary:</h4><p>£27,000 to £29,000</p><h4>Hours of Work:</h4><p>40</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>I have worked in social housing for 11 years in the repairs department. I started my journey working in the call center, I then moved into planning and progressed into a senior manager. As the senior planner I am responsible for a team of planners who are the pivotal point for the repairs contract. In my spare time I like gardening, reading, and spending time with my family.</p><p>Emily Johnson, Senior Planner</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>• Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and<br>specialist subcontractor resources available and develop and implement robust and effective procedures to<br>achieve contract requirements.<br>• Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided<br>appropriate appointment slots for the type of work and that the appointments are managed geographically to<br>be travel efficient. Promote and maximize 1st time fix<br>• To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and<br>interactive planner and thereafter completed within target timescales leading to delivery of contractual key<br>performance indicators.<br>• Monitor systems to ensure appointments made are kept by the workforce, all system administration including<br>completions, rejected appointments and contractor information and report appointment failings immediately<br>to the manager.<br>• Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP<br>target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any<br>trends to manager for system review.<br>• Production, monitoring and communication of WIP to include routine and voids works versus target<br>• A clear commitment to a customer-centred service and continuous improvement.<br>• Work with Supervisors and Managers to provide feedback relating to operative conduct, absence,<br>performance including PDA usage formed from daily checks<br>• Coordinate appointments where multiple trades or subcontractors are required to attend<br>• To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to<br>commence pending materials, tests and overall timescales to optimise service delivery and productivity<br>• To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and<br>respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery<br>• Liaise with the client to ensure all relevant databases are up to date.<br>• Assist with the collation of supplies and material information from our approved suppliers and record cost<br>data appropriately.<br>• Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required<br>from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team<br>TCH Repairs (additional training will be provided as required)</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><h4>Key Skills &amp; Competencies</h4><p>• Previous Planning/Scheduling experience - Essential<br>• Confident using Microsoft excel, word and outlook - Essential<br>• Ability to communicate effectively both verbally and in writing - Essential<br>• Be able to work as a team and independently - Essential<br>• Previous experience in social housing repairs and maintenance - Desirable</p><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>25 days, increasing to 28 days at 5-years of service and 30 days at 10-years service</li><li>Pay review every year.</li><li>Up to £3,000 colleague referral fee.</li><li>Contributory pension scheme with 4% to 10% matched contributions.</li><li>Life Insurance.</li><li>24/7 Digital GP service and counselling helpline (including face to face sessions)</li><li>Free eye test voucher annually and contribution towards glasses.</li><li>Free annual flu jab.</li><li>Two volunteer days per year.</li><li>Extensive annual staff wellbeing programme of events.</li><li>Career development and vocational training opportunities.</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 14 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Customer Services Planner

<ul></ul>

<p>Please apply online via the link provided.</p>




<h2>Job description</h2>
<h3>Contract terms</h3>
<p><strong>Starting salary: HC2 (£83,345 – £98,346)</strong><br><strong>Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD</strong><br><strong>Hours per week: 36 per week</strong><br><strong>Contract type: Permanent</strong><br><strong>Closing date: Sunday, 16th November 2025 at 23:59</strong><br><strong>Expected interview date: W/c 1st December 2025</strong></p>
<h3>About Haringey</h3>
<p>Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;</p>
<p>Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;</p>
<h3>About the role</h3>
<p>In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;</p>
<h3>About the team</h3>
<p>In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.</p>
<h3>About you</h3>
<p>We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;</p>
<h3>Working for Haringey</h3>
<p>At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;</p>
<p>Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp;<br>&nbsp;<br>Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a></p>
<p>If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;</p>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
</ul>

5 Customer Service Jobs in Grays, UK