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Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a><a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informall discussion about the role please contact Liesl York, Deputy Customer Service Operation Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:Handling online/email requests, officer enquiries, and contractor communicationsUpdating customer records and ensuring accurate data managementTaking incoming calls and service requests with professionalism and careRaising and prioritising repair jobs while meeting KPIs and service standardsSupporting invoicing and customer satisfaction surveys For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:Being a confident communicator with strong written and verbal skills Skilled in multitasking and managing competing priorities Proficient in Microsoft Office and IT systems Having the ability to work independently and collaboratively within a team Previous experience in an administrative or customer service roleAt Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development. Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Debbie Phillips on 01233 330596When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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3 Customer Service Jobs in Kent