{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1746803205780,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"3653b68e-dbf5-4aab-ae2a-94513fa398d8","title":"Repairs Helpdesk Customer Service Advisor","employer":"Brighton & Hove City Council","department":"","location":"Housing Centre, Fairway Trading Estate, Eastergate Road, Brighton","locationType":3,"description":"<h2>Job introduction</h2><p>Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs? </p><div>\n<p>If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.</p>\n<p>For an informal discussion, please contact Nic Brown, Repairs Helpdesk Supervisor on nic.brown@brighton-hove.gov.uk or call on 07592 591378.</p>\n</div><h2>About the role</h2><p><strong>What will I be doing?</strong></p><ul>\n<li>You’ll answer inbound calls and emails from our residents who require repairs to their council properties.</li>\n<li>Responsible for providing accurate information, advice and assistance to our residents.</li>\n<li>Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team</li>\n<li>Liaising directly with other teams within the council, both verbally and in writing.</li>\n<li>Conducting customer surveys via outbound calls</li>\n<li>Providing excellent customer service</li>\n</ul><p><strong>What we are looking for</strong></p><ul>\n<li>Strong communication and empathy skills</li>\n<li>A good standard of IT skills</li>\n<li>A high level of attention to detail</li>\n<li>A genuine passion for helping others</li>\n<li>Ability to work as part of a team but also able to work under your own initiative</li>\n<li>Ability to work under pressure</li>\n<li>Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable</li>\n</ul><p><strong>In return for your skills and hard work, we offer:</strong></p><ul>\n<li>A full induction with on-going development</li>\n<li>Paid annual leave</li>\n<li>Pension scheme</li>\n</ul><p>Please read our <a href=\"https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council\">Apply for a job at the council (brighton-hove.gov.uk)</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. 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Repairs Helpdesk Customer Service Advisor

Brighton & Hove City Council

£33,349 - £33,889 total pay including 5.5hrs p/w contracted overtime

Housing Centre, Fairway Trading Estate, Eastergate Road, Brighton (On-Site)

Posted 8 days ago

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1 Customer Service job vacancies in Lancing

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Repairs Helpdesk Customer Service Advisor

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Customer Service job vacancies in Lancing