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Agency candidates click here to apply Representations Officer - REF 2470 SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc Permanent Full -Time About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses.&nbsp; We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space. We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts.&nbsp;Almost 80% of the team are on a higher grade than when they joined the service. About the Role: The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.&nbsp; You must have proven experience working in a customer service environment with high productivity demands. To be considered for interview, your CV and supporting statement will clearly evidence: <ul> <li>Good verbal and written communication skills.</li> <li>Critical thinking and problem-solving skills.</li> <li>Proven experience of working within a busy, target-driven team.</li> <li>Evidence of responding to informal challenges and representations for Penalty Charge Notices.</li> <li>Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.</li> <li>To have at least 2 years of experience working in the parking industry.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Peter Thomas at <a href="mailto:pthomas3@lambeth.gov.uk" target="_blank">pthomas3@lambeth.gov.uk</a> Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025 Interviews: 8 &amp; 9 October 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application.&nbsp; In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here In addition, you will also be required to undertake a Cifas check. &nbsp;Further information about Cifas can be found&nbsp;here&nbsp;Cifas We actively support applications from Lambeth Care Leavers.

Lambeth Council

Representations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3714/CSA_JDPS_Aug_2025.pdf" target="_blank">CSA_JDPS_Aug_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3715/Recruitment-_Privacy_Notice.pdf" target="_blank">Recruitment-_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3716/Notes_to_Candidates_-_October_2023.pdf" target="_blank">Notes_to_Candidates_-_October_2023</a></li>
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Our preferred method of receipt of application is CV and supporting documenting, in 1 document.
Should you have any difficulties applying online, please e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk</a>
As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.&nbsp;
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.&nbsp;
This post is based primarily at The Symington Building in Market Harborough.&nbsp; The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.
Your hours of work are part-time 27 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.
Applicants must have:
<ul>
<li>The commitment to delivery high quality customer services</li>
<li>Experience of working in a customer focused environment</li>
<li>The ability to multi-task and prioritise workloads</li>
<li>Experience of working with computerised systems</li>
</ul>
The closing date for receipt of completed applications is 9am on 19th September 2025, with interviews to be held week commencing 29th September 2025.
Our preferred method of receipt of application is CV &amp; Supporting Documentation, in 1 document.
Should you have any difficulties applying online please&nbsp;e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk.</a>&nbsp; Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.
Please include 2 referees, one of which must be your present or most recent employer.&nbsp; Please also provide your present or most recent annual gross salary and required notice period.
Find out more about the benefits of working at Harborough District Council at <a href="https://www.harborough.gov.uk/info/20005/jobs/484/working_for_hdc" target="_blank">Benefits of working for us | Working for HDC | Harborough District Council</a>

Customer Services Advisor-Internal Only

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statementAt Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.<ul></ul>

Tandridge District Council

Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3468/Role_profile_BH_Events_Assistant__1_.pdf" target="_blank">Role_profile_BH_Events_Assistant__1_</a></li>
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About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.
Key Responsibilities
Customer Service: Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
Event Setup: Arrange furniture, equipment, and refreshments for meetings, exercise classes, Ad Hoc Special occasions, and community events.
AV Support: Help hirers with audio-visual equipment, including setup and troubleshooting. Report any technical issues.
Cleanliness &amp; Maintenance: Keep the venue clean, tidy, and presentable. Report any maintenance or cleaning issues promptly.
Safety &amp; Security: Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
Venue Security: Open and close the building securely, ensuring all areas are safe and locked appropriately.
Coffee Shop &amp; Bar Work: Step in to support the Coffee Shop operations during busy periods or staff absences. In addition to working the bars at events and supporting catering delivery.
Stakeholder Support: Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
Bookings &amp; Admin: Use the Artifax system to check bookings and communicate changes to the Event’s Coordinator.
Reception Cover: Answer phones and assist at reception when required.
IT Systems: Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
Daily Checks: Complete handover and building check sheets to ensure consistency and accountability.
What We're Looking For
A team player with a positive attitude and excellent communication and customer service skills.
Someone who enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders.
Basic IT skills and a willingness to learn new systems.
Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
Experience in events, hospitality, bar work, or facilities is a bonus – but not essential.
Why Join Us?
Be part of a supportive and friendly team.
Work in a vibrant community venue with a wide variety of events and stakeholders.
Opportunities for training and development.
Make a real difference to the experience of our visitors, hirers, and community partners.
Closing Date: 23 September 2025
Interview date: 6 October 2025

Events Assistant

<h4> Location </h4> Leicestershire <h4> Business Area </h4> Neighbourhood Policing <h4> Department </h4> N - Local Policing &amp; Partnership <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4>Salary</h4>£26,106 - £29,109<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> RV <h4> Description </h4>Use your customer service skills to make a difference at Leicestershire PoliceWe are looking forward to welcoming new Local Support Team Officers to our Neighbourhood Policing Team to provide excellent customer service to members of the public who are reporting incidents or crimes and ensuring that appropriate action is taken. We have several positions available in various locations across Leicestershire with both full time and part time positions available. City locations for this role will include weekend working, with rural locations being Mon-Fri 09:00-17:00What you’ll be doing<ul><li>Obtaining of witness statements</li><li>Attending court and giving evidence</li><li>Dealing with enquiries made to police premises by members of the public</li></ul>The must haves<ul><li>Educated to GCSE grade C/4 level in English language or equivalent or be able to work at that level</li><li>Able to quickly assess and assimilate information and act accordingly</li><li>Assertive but sensitive to others needs, particularly in stressful situations</li></ul>What’s in it for you? At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of <a href="https://careers.leics.police.uk/what-we-can-offer-you" target="_blank">reward and benefits</a> available to all our employees.What’s next Please click APPLY to complete your application.To support you with your application we’ve provided some <a href="https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&amp;loc=mysways" target="_blank">application guidance</a> and the <a href="https://careers.leics.police.uk/find-your-place-in-the-force/supporting-force/police-staff-recruitment-process" target="_blank">recruitment process</a>.<ul><li>Vacancy closes on Monday 15th September at 23:55.</li></ul>For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Recruitment Team: <a href="mailto:careers@leics.police.uk" target="_blank">careers@leics.police.uk</a>Who we areAt Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire. To understand how you can make a difference visit our <a href="https://careers.leics.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in. #LI-OnSite<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-0d0c49bb6846/candidate/download_file_opp/8914/56782/1/0/fb574c3fd434bafeef6dcb37f9f8b1119451d1c6" target="_blank"> Local Support Team Officer.pdf – 255KB </a> 





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Leicestershire Police

Local Support Team Officer (LSTO)

Our Story:Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team:Based in our Halton Leisure Centre and reporting to the Facility Manager you will create a friendly, relaxing and professional environment to customers (visitors) and deliver the highest level of customer service. Hours: 26.75 per week on a 2 weekly rota.Week 1 - Tue 6.15 – 12.45, Wed &amp; Thurs 6.15 – 13.45, Fri 6.15 – 13.30Week 2 - Mon – 14.30 – 21.15, Tue off, Wed &amp; Thurs 13.30 – 21.15, Fri 13.00 – 19.30Your Contributions:This role will ultimately be responsible for supporting with the smooth running of reception and café areas helping create a friendly, relaxing and professional environment. You will process all payments accurately and ensure the float management systems are followed; including the cashing up of till(s) as per the centre's procedures and feedback any areas of concern to the Facility Manager.Assist in the day to day running of the centres computerised systems including sales, promotions, tickets and information for the public and contractors in person, by phone, email, post or website. Recording customer information in compliance with the Data Protection Act.Handle potential membership enquiries as per the standard practice ensuring to give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.Our Offer:Aside from working with a great team, our employees have access to a fantastic range of benefits, including: <ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development </li><li>Free Car Parking at HBC sites </li><li>Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.</li></ul>Next Steps:At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Chris Jones – <a href="mailto:chris.jones@halton.gov.uk" target="_blank">chris.jones@halton.gov.uk</a>Interviews will take place on W/C 22nd SeptemberAt Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a>Please refer to the attached Job Profile for further information about the role and our values.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.We look forward to receiving your application!





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Halton Borough Council

Halton Borough Council's Plan

Front of House Assistant

<h2>About the job</h2>Salary: £25,183 - £31,586 a year Hours per week: 37 Contract type: PermanentAre you organised, customer-focused, and ready to make a difference in your community?We’re looking for a detail-oriented and customer-focused Parking Services Officer to join our team. In this role, you’ll be responsible for processing Penalty Charge Notices (PCNs), handling representations and appeals, and issuing parking permits, season tickets, and Blue Badges.Working in line with legislation, procedures, and high customer care standards, you’ll play a key part in delivering a fair and efficient parking service to the public.If you're ready to take on this rewarding role, we’d love to hear from you – apply today!Please note this role does not attract sponsorship.<h2>About you</h2>We are seeking a calm, confident, and customer-focused individual to join our Parking Services team. As a Parking Services Officer, you will be the first point of contact for members of the public, including those who may be upset or challenging. Your ability to respond politely, tactfully, and professionally is essential to maintaining a high standard of service.You will use computer systems, including spreadsheets and word-processing tools, to process correspondence, prepare responses, and complete straightforward reports. You’ll also be responsible for handling and reconciling payments, ensuring financial records are accurate and submitted on time.The role requires a sound understanding of procedures and relevant legislation, enabling you to make informed decisions and take appropriate actions. Occasional site visits across the borough and attendance at appeal hearings or County Court may also be required.We’re looking for someone with an awareness of customer care principles, a commitment to equality and inclusion, and the ability to recognise and act upon discrimination when it arises.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you’re detail-oriented, proactive, and ready to contribute to a fair and efficient parking service, we welcome your application.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1526196&amp;ptId=11750" target="_blank">download: 13-0296 Parking Services Officer L5 (original).doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1555938&amp;ptId=11750" target="_blank">download: 13-0296 Parking Services Officer L3.080222.pdf</a></li></ul>





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Luton Borough Council

Parking Services Officer

<h4>Our Vacancy</h4>Do you stay calm, empathetic, and solutions-focused when managing complaints? Are you confident communicating with senior stakeholders and passionate about improving services for residents? If so, you could be our next Executive Enquiries Advisor here at Peabody. In this key role, you’ll handle complex and high-level complaints and enquiries sent directly to the CEO’s office or raised by MPs and Councillors. Your goal will be to ensure each matter is resolved promptly, fairly, and in line with the Housing Ombudsman Complaint Handling Code. You’ll work closely with teams across Peabody to gather information and coordinate thorough responses, helping to resolve issues and provide reassurance to stakeholders. With strong organisational skills, you’ll maintain detailed records, monitor response times, and highlight recurring themes to support long-term service improvements. This is a fantastic opportunity for someone who thrives in a fast-paced environment, is confident managing sensitive issues, and is committed to delivering a high standard of customer service, even in challenging situations. Some of the things you’ll be doing:<ul><li>Managing escalated complaints and enquiries from the CEO’s office, MPs, and Councillors.</li><li>Ensuring all issues are resolved within agreed timeframes and in accordance with the Housing Ombudsman Complaint Handling Code.</li><li>Coordinating with internal teams to produce clear, accurate, and timely responses.</li><li>Keeping detailed records to ensure transparency and accountability.</li><li>Providing feedback to senior leaders on complaint trends to support service improvements.</li></ul>What we’re looking for: <ul><li>Proven experience managing complaints in a customer service or contact centre environment.</li><li>Experience in social housing or a similar public sector setting (desirable).</li><li>Strong organisational and time management skills, with a focus on meeting SLAs.</li><li>Experience using CRM systems and contact centre platforms (e.g., Genesys).</li><li>Experience and understanding of the Housing Ombudsman Complaint Handling Code.</li></ul>Please note this is a fixed term contract covering maternity and will end October 2026.If you’re ready to make a meaningful impact and be a key part of improving our residents' experience, we’d love to hear from you.Here are just a few of the benefits of working at Peabody: <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> Interviews will be taking place Thursday 25th and Friday 26th September 2025. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=53ae16819be94b2f&amp;f=b1cec01127d53c17"> Role Profile - Executive Enquiries Advisor.pdf </a></li></ul>





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Peabody

Executive Enquiries Advisor

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Repairs Administrator (P01822) Fixed Term Contract (12 months)Starting salary £28,426pa with potential progression to £30,324pa on achieving designated skills and experience37 hours per week (08.45am to 17:15 Monday to Thursday &amp; 16:45pm on Friday) We are looking for a Repairs Administrator to join our small and friendly team within Housing Repairs Contact Centre Team to provide outstanding customer service to our tenants and leaseholders.We are looking for someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.You will be working closely with our long-term partnering contractors – Morgan Sindall to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first-class responsive repairs service.Your main focus will be dealing with customer calls and emails within a fast-paced environment covering responsive repairs, planned works and other housing related services. You will deliver a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. You will need to be able to work on your own initiative, prioritising work, making appointments with customers for property inspections and ensuring all administrative duties are completed to a high standard.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.We pride ourselves on our commitment to our employees– striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.For an informal chat about the role, please contact Husan Mahmud, Customer Services Team Leader, at h.mahmud<a href="mailto:j.howell@welhat.gov.uk" target="_blank">@welhat.gov.uk</a>Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 28 September 2025.Remote assessments will be held on 9 October 2025.Interviews will be held on 16/17 October 2025. Keywords: Repairs, Housing, Administration, Customer, Service, Call Centre, Call Handler, Tenants, Welwyn Garden City, Hertfordshire.

Welwyn Hatfield Borough Council

Repairs Administrator

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<h1>Summary</h1>What you'll doProvide a professional, secure and well-maintained reception desk, presenting a high standard of service for residents and visitors. To be the customer champion by delivering a consistent and customer-focused concierge service that achieves high levels of customer satisfaction. Working on a forward rotating shift pattern across seven days of the week, including evenings, and weekends.How you'll do it<ul>
<li>Providing high-quality customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues</li>
<li>Acting as an effective liaison between residents, estate management and property management teams/contractors</li>
<li>Coordinate the day-to-day running of the concierge desk.</li>
<li>Regularly patrolling the buildings to ensure safety and upholding/monitoring cleaning standards</li>
<li>Ensuring all risks are promptly dealt with or reported appropriately</li>
<li>Assisting the Estate Operations Manager in delivering outstanding estate services </li>
<li>Working with integrity to maintain the privacy and confidentiality of all residents, their guests and visitors. </li>
<li>Working to NHG's Placemaking principles; estate management, community, people &amp; brand to deliver the same consistent service to all residents regardless of tenure. </li>
<li>Ensure that you follow and keep up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations. </li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Effective IT skills including MS Office skills -or similar programs to include databases, reports and spreadsheets</li>
<li>Excellent communication skills (both verbal and written). Must have excellent telephone manner and handle email responses professionally </li>
<li>Professional attitude to service provision</li>
<li>Be able to work on your own initiative and have the ability to multitask in a fast-paced environment.</li>
</ul>This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 10th September.  Step 2: Successful candidates will be asked to do an assessment  Step 3: Successful candidates will be invited to interview   Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Concierge

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<h1>Summary</h1>What you'll doProvide a professional, secure and well-maintained reception desk, presenting a high standard of service for visitors. To be the customer champion by delivering a consistent and customer-focused receptionist service that achieves high levels of customer satisfaction.Working hours: 20 hours per week, Monday to Friday, 10:00 AM - 4:00 PM (including a 1-hour lunch break), with occasional evening and weekend shifts.How you'll do it:<ul>
<li>Providing high-quality customer service to a variety of centre users including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues * Acting as an effective liaison between residents, estate management and property management teams/contractors</li>
<li>Coordinate the day-to-day running of the community centre.</li>
<li>Respond to enquires relating to the community centre in a timely and effective manner.</li>
<li>Managing bookings for partner organisations and new hirers.</li>
<li>Order essential stationery, cleaning products, and other necessary supplies as required.</li>
<li>Regularly patrolling the centre to ensure safety and upholding/monitoring cleaning standards</li>
<li>Ensuring all risks are promptly dealt with or reported appropriately</li>
<li> Assisting the Communities and Social Value team in delivering an outstanding service to residents and centre users. </li>
<li>
Working to NHG's Placemaking principles; estate management, community, people &amp; brand to deliver the same consistent service to all residents regardless of tenure. 
</li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Effective IT skills including MS Office skills -or similar programs to include databases, reports and spreadsheets</li>
<li>Excellent communication skills (both verbal and written). Must have excellent telephone manner and handle email responses professionally </li>
<li>Professional attitude to service provision</li>
<li>Be able to work on your own initiative and have the ability to multitask in a fast-paced environment. This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 10th September.  Step 2: Successful candidates will be asked to do an assessment  Step 3: Successful candidates will be invited to interview   Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Join Our Frontline Team – Make a Real Difference Every DayAre you passionate about helping people and delivering excellent customer service? We’re looking for enthusiastic and committed Customer and Business Support Officers to join our dynamic team at Gun Wharf.About the RoleAs part of the Customer and Business Support (CABS) service, you’ll be the first point of contact for a wide range of council services. You’ll handle telephone enquiries related to:<ul><li>Waste and recycling</li><li>Planning and housing</li><li>Council tax and benefits</li><li>Blue badge applications</li><li>Social care and homelessness support</li><li>Libraries, payments, complaints, and more</li></ul>This is a fast-paced and rewarding role where you’ll support residents who may be facing financial hardship or need urgent assistance. You’ll need:<ul><li>Excellent communication and customer care skills</li><li>Strong ICT abilities and confidence with calculations</li><li>A calm, empathetic approach to problem-solving</li></ul>Beyond Customer ServiceOver time, you’ll also support internal teams with business administration tasks, including minute-taking and agile support across departments.Where You’ll WorkYou’ll be based at Gun Wharf, with occasional travel to other sites. After your induction and training period (typically 6–12 months), there may be opportunities for hybrid working with full equipment and support provided.Recruitment Timeline<ul><li>Telephone Assessments: 23–24 September 2025</li></ul>The successful post holder will be subject to a Standard DBS check and BPSS (Baseline Personnel Security Standard) checks. If you would like to have an informal discussion with the recruiting manager please call Tina Larby on 01634 332761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. CABS are seeking a Customer and Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Important Information- </h4><h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile</h4>For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Customer and Business Support Officer

<h4>Our Vacancy</h4>We’re transforming how we serve residents — moving away from transactional contact and towards proactive, joined-up support. At the core of this shift is a single source of truth: a clear, accessible knowledge base that helps colleagues and residents find the right answers, first time. Role Context As Knowledge Manager, you’ll take the lead in shaping and maintaining the Genesys knowledge base used by our contact centre. This isn’t just about articles — it’s about improving journeys, building trust, and helping teams deliver excellent service every day.You’ll work closely with the Product Owner and wider teams to ensure knowledge reflects resident needs and supports outside-in service design. Your work will directly influence how confidently and accurately colleagues support our residents. Purpose of Role You’ll work across the business to capture the right knowledge, structure it clearly, and keep it live and relevant. Your focus will be resident-first, ensuring content reflects real-world scenarios and is shaped by frontline insight. Key Responsibilities <ul><li>Develop and manage the Genesys knowledge base to support resident queries and frontline teams.</li><li>Write and structure content to reflect our tone of voice and outside-in service design.</li><li>Collaborate with teams across Peabody to co-create accurate, relevant guidance.</li><li>Review usage, feedback, and data to improve content and close knowledge gaps.</li><li>Train colleagues and embed best practice in knowledge management.</li><li>Align knowledge content with service journeys and transformation goals.</li></ul>Skills/Experience Required<ul><li>Experience in knowledge management or content design.</li><li>Familiarity with contact centre environments and customer service systems.</li><li>Excellent writing skills and a strong grasp of plain English principles.</li><li>Proven ability to work with diverse teams and subject experts.</li><li>Passion for clarity, consistency, and resident-centred service design.</li><li>Knowledge of omnichannel platforms, ideally Genesys Cloud.</li><li>Analytical mindset — confident using insight to improve tools, outcomes, and colleague experience. </li></ul>Here are just a few of the benefits of working at Peabody: <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year</li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Tanisha Johnson at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h4>Attached documents:</h4><ul><li><a href="../jobV2/fdownload.php?j=55d48c73da1bda08&amp;f=c9f023e619fb910b"> Role profile - Knowledge Manager.pdf - Role Profile </a></li></ul>





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Knowledge Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3109/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3110/Thinking_about_working_at_Waverley.pdf" target="_blank">Thinking_about_working_at_Waverley</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3111/FOH_Steward_Job_Description-_Memorial_Hall.pdf" target="_blank">FOH_Steward_Job_Description-_Memorial_Hall</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Based at Farnham Memorial Hall
Daytime, Evenings and Weekends – Various Shifts
Monday to Friday - £12.98 per hour
Saturday and Sunday and before 6.00pm - £12.98 per hour
Saturday and Sunday and after 6.00pm - £14.60 per hour
Saturday and Sunday after midnight - £18.83 per hour
We are looking for suitably experienced people to join our friendly Front of House Team helping out with setting up for events, looking after our regular hirers and generally assisting in the running of our newly renovated venue.
We are looking for friendly, reliable people to join our Front of House Team. This role will predominantly deal with customers so the ideal candidate will be an approachable person who is willing to help out however big or small the task. Manual handling, such as the regular movement of tables and chairs throughout the venue will be a regular task and ensuring that our hirers always receive a positive experience is important.
Prioritising your duties is essential; being reliable and reactive is a must as you may be responsible for the opening and closing of the venue on occasion.
If you are looking for a flexible role working both as part of a team and sometimes alone, can show initiative where necessary and have excellent customer service skills we would like to hear from you.
For an informal discussion about the post, please contact Adele O’Sullivan, Centre Manager on 01252 725872.
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9.00am on 22nd September 2025
Interview date: 30th September 2025 at Farnham Memorial Hall, Babbs Mead, West Street, Farnham Surrey GU9 7EE
Please note we do not accept applications after the time given on the advert

Front of House Stewards

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Customer Services Officer 
Permanent x 1 Vacancy 
Scale 4 - £30,288 - £32,070 
Want to work with a great team and atmosphere? 
Want a career path? Want to work in Enfield? 
Enfield has 17 libraries, with over a million visitors per year. We also issue over a million items per year. The service is divided into four main Libraries with up to 4 smaller community libraries each. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading. 
Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available. 
Key skills needed for the role: 
 
 - Ability to deliver excellent customer service and a genuine interest to help people 
 - Good IT skills and a sound knowledge of Microsoft Office packages 
 - A ‘can do’ attitude, and attention to detail 
 
 - Able to communicate clearly with customers and team members 
 - Organised, methodical and able to follow instructions accurately 
 - Empathetic and understanding 
 - Previous customer service or libraries experience 
 
What we offer: 
 
 - Competitive pay (£29,346 - £31,074 for 36 hours) 
 - Career path 
 - 24 days pro-rata holiday entitlement (+ bank holidays) 
 - Pension 
 - Comprehensive training programme 
 
Contact Details - 
If you would like to know more about the role, please contact Peter Di Biasio on 020 8132 1811 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Customer Services Officer

<h5>The Opportunity and the context </h5>🌟 About the RoleAre you passionate about people and public transport? We’re looking for a Customer Relations Officer to make sure our passengers feel supported, informed, and valued. In this role, you’ll be the friendly face (and voice) of our Public Transport team – making sure information is clear, customer feedback is acted on, and that passengers always get the best experience possible. 🚦 What You’ll Do✨ Keep travel info up to date across websites, social media &amp; customer channels 📧 Respond to enquiries quickly &amp; professionally 📊 Analyse feedback &amp; suggest improvements 🤝 Work closely with bus operators, community partners &amp; internal teams 📣 Support campaigns &amp; initiatives to promote public transport 📝 Produce reports to highlight passenger insights &amp; satisfaction levels <h5>What we're looking for </h5>🙋 About YouWe’d love to hear from you if you have: 🎓 A degree (or equivalent experience) in communications, engagement, or public service 💬 Great communication skills – written &amp; verbal 🌐 Experience managing customer-facing channels &amp; digital platforms 📈 Confidence with data, surveys &amp; reporting 🤝 Strong teamwork skills and the ability to work with multiple partners 💡 A customer-first approach – always thinking about passenger experience <h5>Why Join Us? </h5>💼 Why Join Us?<ul><li>Make a real difference in your community 🏘️ </li></ul><ul><li>Be part of a supportive &amp; collaborative team 🤗 </li></ul><ul><li>Shape the future of public transport 🚍 </li></ul><ul><li>Opportunities to grow &amp; develop your skills 📚 </li></ul>📩 How to Apply:Please email your cv and covering letter to: <a href="mailto:recruitment@cambridgeshirepeterborough-ca.gov.uk" target="_blank">recruitment@cambridgeshirepeterborough-ca.gov.uk</a>Full job description can be found <a href="https://cambridgeshirepeterborough-ca.gov.uk/wp-content/uploads/documents/HR/job-vacancies/COM-CRO-1-Customer-Relations-Officer-final.pdf" target="_blank">here</a>.🗓️ Closing date: 9th September 9am 🚫 Right to WorkThis role does not offer visa sponsorship. You must have an existing and valid right to work in the UK at the time of application. 🤝 Our CommitmentWe are a Disability Confident Employer and proud supporters of the Care Leavers Covenant and Armed Forces Covenant. We encourage applicants to complete our voluntary Equal Opportunities Questionnaire. Your participation in this process is entirely optional and will not impact your application in any way. The information you provide will be kept confidential and will only be used for internal monitoring purposes. Please click on the link to complete this <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=3rPJZkNKK0yzoqPzEsATlGpX54cFjeZLuAOhvfJ21XJUNkpPQldJWDNLWVJYSjQ5Q0xOQjFZTFNLSS4u" target="_blank">Equal Opportunities Questionnaire Form</a>. For more information, please visit <a href="https://cambridgeshirepeterborough-ca.gov.uk/about-us/career-opportunities/" target="_blank">this page</a>. 





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Cambridgeshire and Peterborough Combined Authority

Customer Relations Officer

We are actively seeking NPLQ Qualified Lifeguards to cover shifts across our sports centres including Medway Park, Strood, Hoo, Cozenton Park and The Strand outdoor lido. We are seeking enthusiastic individuals that are willing to work as part of a team to offer excellent customer service, whilst promoting a safe and enjoyable environment for our customers.Applicants must possess an active lifeguard qualification, preferably with evidence of training hours.Training and further qualifications will be provided, including first aid at work.The successful post holder will be subject to an enhanced Children’s DBS check. If you would like to have an informal discussion with the recruiting manager, please e-mail Andrea Dixon, Deputy Manager, The Strand &amp; Medway Park on <a href="mailto:andrea.dixon@medway.gov.uk" target="_blank">andrea.dixon@medway.gov.uk</a>In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement </h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Casual Sports Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2927/Contact_Handler_Final.docx" target="_blank">Contact_Handler_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Contact Handler x2 - 7029

Title: Contact Handler x2
Contract Type: Permanent - Full Time - 35 hours
Salary: From £26,775 per annum to £29,280 (London Weighted Salary) dependent on experience
Reporting Office: London, Stratford&nbsp;
Persona: Agile - 1-2 days office attendance required - with travel to site required
Working Pattern: Monday - Friday
Closing Date: 5th September 2025 - 23:00
Interview Dates: On a date to be confirmed via Ms Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated


<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHApywVEFYX5JZD4ZaAmMwPxAfDtnXrW1S6sgXBcrKZXiL1CeRtOGVMunGcjjZOJV9i" target="_blank">Role Profile - Contact Handler.docx</a> &nbsp;
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;&nbsp;Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…

Join our B2B Hub Team at L&amp;Q:

Are you passionate about delivering excellent customer service and want to be part of something new and exciting? This is your opportunity to help shape a brand-new team at L&amp;Q that will support our strategic relationship with Metra Living.
As a&nbsp;Contact Handler, you’ll be the first point of contact in our newly formed&nbsp;Business-to-Business (B2B) Hub, responsible for managing service requests and ensuring cases are logged, triaged, and dispatched accurately and efficiently.
This role is essential to ensuring our service delivery meets the high standards expected by Metra Living. You’ll play a key role in maintaining our reputation for responsiveness and professionalism.
You’ll report to directly to our Head of Managing Agent Relationships and work closely with the Hubs Relationship Manager, Case Manager and wider L&amp;Q teams.
If this sounds like you, we would love for you to apply!
&nbsp;
Your impact in the role
Main Duties:
<ul>
<li>Receive and log service requests via phone and email</li>
<li>Triage and prioritise cases using diagnostic tools</li>
<li>Dispatch work orders to internal teams or contractors</li>
<li>Provide timely updates and close-the-loop communications</li>
<li>Monitor progress, chase outstanding jobs, and escalate as needed</li>
<li>Maintain accurate records for audit and cost recovery</li>
<li>Proactively identify recurring issues and delays</li>
</ul>
Key Relationships:

<ul>
<li>Work closely with Case Manager, Relationship Manager and Operational Teams, such as Re[airs, Estates and Compliance Specialists</li>
<li>Act as the frontline representative of L&amp;Q to Metra Living, ensuring a professional and responsive service.</li>
</ul>
&nbsp;
How You’ll Help Achieve Departmental Goals:
<ul>
<li>Ensure first-time resolution or accurate triage</li>
<li>Support SLA compliance and performance reporting</li>
<li>Help maintain service quality and customer satisfaction</li>
</ul>
What you'll bring

Essential:

<ul>
<li>Experience in customer service and housing or repairs</li>
<li>Strong communication and organisational skills</li>
<li>Confident telephone manner and ability to multitask</li>
<li>Proficiency in Microsoft Office and CRM systems</li>
<li>Ability to work independently and in a fast-paced team environment</li>
<li>Calm, methodical approach under pressure</li>
</ul>
Desirable:

<ul>
<li>Adaptability to change</li>
<li>Experience in B2B service delivery or client liaison</li>
</ul>
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.
About L&amp;Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate&nbsp;<a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.
L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click&nbsp;<a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>&nbsp;to read more.&nbsp;&nbsp;
If you require any reasonable adjustments at any stage during this process, including application stage, please email&nbsp;<a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>
At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a>&nbsp;to find out more about L&amp;Q and why you should join us!

London and Quadrant Housing Trust

Contact Handler

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2717/Job_Description_-_Festive_Events_Manager_25-26.pdf" target="_blank">Job_Description_-_Festive_Events_Manager_25-26</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2719/Person_Spec_-_Festive_Event_Manager_25-26.pdf" target="_blank">Person_Spec_-_Festive_Event_Manager_25-26</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



We are looking for a friendly and motivated individual to join our team this autumn and winter season. If you are looking to develop your people management skills and the opportunity to work with a supportive team for one of Tunbridge Wells' most special Christmas attractions, then this role might be for you!
Skate TW has been successfully held in Calverley Grounds in the centre of Tunbridge Wells for the past 14 Years. This shall be our 15th year and we are looking for someone to assist with the operational running of the ice-rink site, support the Festive Events Operations Manager and Ice Rink Manager with maintenance of site and staff and to deliver excellent customer service.
You will be organised with great attention to detail and an outstanding passion for delivering first class customer service.&nbsp; Must be enthusiastic, practical, able to work in a fast-past environment and have previous work experience within events or leisure industry.
Working hours vary and you must be available from 1st December 2025 - 9 January 2026.
Benefits:
<ul>
<li>22 Days Annual Leave plus bank holidays</li>
<li>Membership to Local Government Pension Scheme with 19.7% employer contribution</li>
<li>Career development and training opportunities</li>
<li>Access to eye care vouchers and VDU Glasses</li>
<li>Cycle to Work Scheme</li>
<li>Access to EAP Services 24/7</li>
<li>Free parking at Crescent road</li>
</ul>
To find out more look at the Job Description and Person Specification below.&nbsp; For an informal discussion about this post, you can contact Maddy Pigou, Festive Events Operations Manager at <a href="mailto:maddy.pigou@tunbridgewells.gov.uk" target="_blank">maddy.pigou@tunbridgewells.gov.uk</a>
Our competency framework describes what's expected from our employees in terms of attitudes and behaviours. To view our core competencies, click here
To stay up to date with our latest vacancies and what it’s like to work here you can follow us on twitter @TWBC_Jobs and LinkedIn @TWellsCouncil
Interview Date: Tuesday 16th September 2025

Tunbridge Wells Borough Council

Deputy Ice Rink Manager

<ul></ul>





Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...Customer Service Advisor<ul>
<li>Full time: 35 hours per week, Monday - Friday, 9:00am - 5:00pm</li>
<li>Permanent</li>
<li>Office Location: Croydon</li>
<li>Salary: £31,916 P.A.</li>
<li>Benefits on offer: </li>
<ul>
<li>25 days leave (+1 day increase after each year of employment)</li>
<li>Extra holidays for celebration days </li>
<li>Matching pension</li>
<li>Private healthcare and health plan benefit provider</li>
<li>Flexible working</li>
</ul>
<li>Interview dates: Monday 15 September 2025</li>
<li>Advert Closing date: Sunday 7 September 23:59</li>
</ul>We are looking for:A welcoming and proactive individual to be the first point of contact for our residents. You’ll be front of house, handling queries with professionalism, empathy, and a genuine passion for helping people. We’re seeking someone who is naturally personable, committed to delivering excellent customer service, and confident in championing improvements where needed.What can we offer?You’ll be joining a friendly and collaborative team of 10 that covers Customer Service, Community and Resident Engagement, Marketing, Sales and Communications. We work closely together to share key messages with our residents, staff, and partners, showcasing the positive impact of our work.At ccha, we’re united by a core set of values and a shared commitment to making a real difference. We’re passionate about what we do and support one another every step of the way. This is an environment where you’ll be encouraged, valued, and proud to contribute.About us:Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton &amp; Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.If you’re interested, please apply via <a href="https://ccha.biz/about-us/working-for-us/" target="_blank">https://ccha.biz/about-us/working-for-us/&nbsp;</a>where the full job description can be found. Please apply for this role through the ccha website&nbsp;(detailed above)&nbsp;to complete an application to be considered.Please note, correspondence regarding your application form will come from either of the email addresses <a href="mailto:email@vacancyfiller.net" target="_blank">email@vacancyfiller.net</a> or <a href="mailto:HR@ccha.co.uk" target="_blank">HR@ccha.co.uk</a>. &nbsp;Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact&nbsp;<a href="mailto:hr@ccha.co.uk" target="_blank">hr@ccha.co.uk</a>Other roles you may have experience could include:Customer Service Advisor, Customer Service Representative, Resident Liaison Officer, Call Centre Agent or similar roles where providing excellent customer support is at the heart of what you do

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1682/Customer_Services_Advisor_-_JDPS_-_August_2025.pdf" target="_blank">Customer_Services_Advisor_-_JDPS_-_August_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1683/Candidate_Pack_-_Communities_Directorate_-_June_2025.pdf" target="_blank">Candidate_Pack_-_Communities_Directorate_-_June_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.&nbsp;
Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.
<h4>About you…</h4>
You are a catalyst for change, passionate about improving services and enhancing customer interactions. You thrive on using technology to streamline processes and provide better information for both customers and the organisation. With a strong focus on customer support, you are committed to managing interactions, offering advice, and ensuring service requests and enquiries are handled effectively.
<h4>About the team…</h4>
You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.
While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.
<h4>Key responsibilities</h4>
<ul>
<li>Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.</li>
<li>Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.</li>
<li>Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.</li>
<li>Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.</li>
</ul>
<h4>Our benefits…</h4>
<ul>
<li>25 days* annual leave increasing to 28 days* after 3 years’ continuous service.</li>
<li>The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.</li>
<li>Hybrid working opportunities to support your wellbeing and work-life balance.&nbsp;</li>
<li>Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).</li>
<li>An inclusive and social working environment with a variety of staff networks.&nbsp;</li>
<li>Local government pension scheme.</li>
<li>Life insurance cover (linked to the pension scheme)</li>
<li>Enhanced maternity, paternity, adoption and fostering leave.&nbsp;</li>
<li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)</li>
<li>Career development through internal and external training opportunities.&nbsp;</li>
<li>A great office location next to travel links and Bracknell Forest’s thriving town centre.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing.&nbsp;</li>
<li>Sports and Social Club.</li>
<li>Staff dental and health plans.&nbsp;</li>
<li>Discounted leisure centre and gym membership.&nbsp;</li>
<li>Supermarket discount.&nbsp;</li>
</ul>
*(pro rata for part time)
<h4>Our Values</h4>
t Bracknell Forest Council&nbsp;<a href="https://www.bracknell-forest.gov.uk/council-and-democracy/our-values" target="_blank">our values&nbsp;</a>define who we are and what is important to us.&nbsp;Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.&nbsp;We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.&nbsp;
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting&nbsp;<a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;<a href="https://www.bracknell-forest.gov.uk/help/reasonable-adjustments-and-translations" target="_blank">Find out more about reasonable adjustments.</a>
<h4>Interview date</h4>
Interviews will be held on Thursday 18th September 2025
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
<h4>Want to ask us a question?</h4>
For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 or <a href="mailto:cs.management@bracknell-forest.gov.uk" target="_blank">cs.management@bracknell-forest.gov.uk</a>
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.&nbsp;

Bracknell Forest Council

Customer Services Advisor (full time 37 hours per week)

<ul></ul>





Salary: NJC 8 - 17 £25,992 - £30,060 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits Hours: Full Time, 37 hours per week Contract: Permanent Start date: ASAP We are looking for a Leisure Centre Duty Manager Are you passionate about delivering exceptional customer service in a dynamic leisure environment? Do you thrive in a leadership role where no two days are the same? Leon Leisure, part of Lift Schools, is looking for a dedicated and proactive Leisure Centre Duty Manager to join our team and help provide outstanding leisure facilities and experiences for our community. About the Role As a Duty Manager, you will play a key role in the day-to-day operations of our leisure centre, ensuring a safe, welcoming, and high-quality experience for all users. You will lead by example, support staff development, and contribute to the continuous improvement of services and programmes at Leon Leisure. This is more than a leisure job - it's an opportunity to support community wellbeing while contributing to Lift Schools' mission of providing an excellent education for every child, in every classroom, every day. Key Responsibilities<ul>
<li>Lead and support leisure centre staff to deliver exceptional customer service.</li>
<li>Ensure compliance with all Health &amp; Safety legislation and leisure industry standards.</li>
<li>Assist with staff recruitment, training, and rota planning.</li>
<li>Promote and support a diverse programme of sports and leisure activities.</li>
<li>Act as a keyholder, providing building security and emergency call-out support.</li>
<li>Handle customer enquiries and feedback professionally and proactively.</li>
</ul> What We're Looking For<ul>
<li>A confident, reliable leader with experience in a leisure or customer service environment.</li>
<li>An NPLQ holder with strong knowledge of poolside safety and operations.</li>
<li>Someone with a passion for community engagement and a commitment to health and wellbeing.</li>
<li>A team player who is flexible, resilient, and solutions-focused.</li>
</ul> About Leon Leisure Centre At the heart of our community, on the site of Sir Herbert Leon Academy, Leon Leisure Centre offers top-tier fitness and sports facilities, including a swimming pool, gym, multi-purpose sports hall, 3G Astro-turf, and grass pitches. Everything you need to stay active, fit, and healthy! Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you:<ul>
<li>
Comprehensive training: Access a wide range of developmental training to boost your career.</li>
<li>
Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li>
<li>
Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li>
</ul> Ready to apply? Get in touch here. We can't wait to hear from you.Closing date: 7th September We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Duty Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

Charity Shop Volunteer

<ul></ul>

Please apply online via the quick apply link provided.
No Cv required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

48 Customer Service Jobs in England