field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4839/JD_Customer_Services_Manager_2025.pdf" target="_blank">JD_Customer_Services_Manager_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
We’re looking for an inspiring Customer Services Manager to join our dynamic organisation and play a pivotal role in shaping the future of customer service across the Liverpool City Region Combined Authority (LCRCA).
As Customer Services Manager, you’ll oversee the day-to-day management and development of our customer service function, including our busy contact centre, comments team, and other administrative customer services. You’ll set clear targets, drive continuous improvement, and ensure every customer interaction meets the highest standards - whether by phone, email, webform, or social media.
You’ll lead and motivate a talented team, championing a culture of excellence, wellbeing, and inclusivity. Your leadership will help us deliver a seamless, joined-up experience for everyone who needs our support.
 What You’ll Do:
<ul>
<li>•Lead a high-volume, multi-channel customer contact service (telephony, digital, social media, complaints, and back-office functions)</li>
<li>•Develop and deliver a customer experience strategy that puts customers at the heart of everything we do</li>
<li>•Use data, customer insight, and feedback to drive service improvements and accessibility</li>
<li>•Proactively set, monitor, and publish service level agreements (SLAs) across all customer channels - taking decisive action to address gaps and ensure every touchpoint consistently meets our published standards.</li>
<li>•Inspire, develop, and support your team, promoting wellbeing and continuous learning</li>
<li>•Oversee resource planning, performance management, and service delivery across multiple sites</li>
<li>•Embed digital innovation and champion new technologies to enhance customer service</li>
<li>•Ensure compliance with relevant legislation and standards (GDPR, PCI DSS, BACS, health &amp; safety)</li>
<li>•Promote equality, diversity, and inclusion in all aspects of service and employment</li>
<li>•Build strong relationships with internal teams and external partners to support service delivery</li>
</ul>
About the person
You’re an experienced customer service leader with a passion for people and process improvement. You thrive in fast-paced environments, are digitally savvy, and have a proven track record of managing multi-channel contact centres. You’re a natural motivator, able to inspire teams and drive positive change.
 Essential Skills &amp; Experience:
<ul>
<li>•Previous experience in a customer service environment, ideally managing a multi-channel contact centre</li>
<li>•Strong understanding of digital customer delivery solutions (social media, live web chat, automated assistance)</li>
<li>•Excellent communication, organisational, and team-working skills</li>
<li>•Ability to motivate and develop staff in a challenging, customer-facing environment</li>
<li>•Experience managing resources across multiple sites and remote locations</li>
<li>•Knowledge of GDPR, data protection, and industry compliance standards</li>
<li>•Commitment to equality, diversity, and inclusion </li>
</ul>
Desirable:
<ul>
<li>•Working towards or holding a Level 5 Management Professional Qualification</li>
<li>•Experience applying health &amp; safety, environmental, and quality management practices </li>
</ul>
Why Join Us?
<ul>
<li>•Be part of a forward-thinking organisation committed to making a real difference for our communities</li>
<li>•Lead a passionate team and shape the future of customer service in the Liverpool City Region</li>
<li>•Enjoy a supportive, inclusive, and flexible working environment</li>
<li>•Access to ongoing learning and development opportunities</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. 
The information you provide in your application will be used for shortlisting. 
1) Previous experience working in a Customer Service environment or customer focussed multi-channel Contact Centre: Demonstrated leadership in a fast-paced, multi-channel customer service environment, consistently delivering high-quality service and driving improvements across all customer touchpoints.
2) Managing and motivating multidiscipline teams across different site locations, including remote working: Proven ability to lead, motivate, and develop diverse teams across multiple locations—ensuring strong performance, engagement, and seamless service delivery regardless of work setting.
3) Experience and knowledge of digital based customer delivery solutions including social media, live web chat and automated virtual assistance: Led the implementation and optimisation of digital customer service solutions, leveraging technology such as social media, live chat, and virtual assistants to enhance accessibility and customer satisfaction.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
 Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Services Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4320/MCSO_Deckhand_Job_Description.pdf" target="_blank">MCSO_Deckhand_Job_Description</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



This Role Is About People Not Past Experience
Mersey Ferries is part of the Liverpool City Region’s identity, with a history stretching back more than 800 years. Today, we’re looking firmly to the future — including the arrival of our brand-new vessel, the Royal Daffodil, in 2026.
We are now recruting for a 12 month fixed term vacancy.
We want to hear from people who may never have considered working on the water before.
<ul>
<li>•You don’t need maritime experience.</li>
<li>•You don’t need technical knowledge.</li>
</ul>
What matters to us is your attitude, approach and willingness to learn.
We particularly welcome applications from women, who are currently under-represented in maritime roles.
 Who This Role Is For
This role could be right for you if you:
<ul>
<li>•Enjoy helping people and making them feel welcome</li>
<li>•Like being part of a supportive, close-knit team</li>
<li>•Are comfortable in an active role where no two days are the same</li>
<li>•Can stay calm, friendly and professional in different situations</li>
<li>•Are open to learning new skills in a unique environment</li>
</ul>
You do not need to have worked outdoors, on boats, or in transport before — we will train and support you fully.
 What We’ll Teach You
When you join us, you’ll receive structured, paid training in:
<ul>
<li>•Maritime safety and emergency procedures</li>
<li>•Deck operations and passenger care</li>
<li>•Working confidently and safely on board</li>
</ul>
You’ll be supported by experienced colleagues and never expected to “just know” how things work.
&nbsp; A Workplace Where You Belong
We know people do their best work when they feel supported.
At interview, we’re happy to talk openly about:
<ul>
<li>Training and development</li>
<li>Shift patterns and flexibility</li>
<li>Caring or family responsibilities</li>
<li>How we support wellbeing at work</li>
</ul>
We want you to feel confident that Mersey Ferries is a place where you can thrive. 
Why Join Mersey Ferries?
<ul>
<li>•A welcoming, inclusive team</li>
<li>•A rare chance to work on an iconic service entering a new era</li>
<li>•Clear training and progression opportunities</li>
<li>•Strong support from the Liverpool City Region Combined Authority</li>
</ul>

Open Day 
We’re holding an open day at Pier Head Ferry Terminal on Saturday 10 January from 11:00am.
Come along to meet the team, ask questions, and find out what the roles are really like. There is no pressure and no requirement to apply on the day; it’s simply a chance to chat and learn more.
In the meantime, please do not hesitate to get in touch or come down and have a look around. 
If you believe you match the job description and share our values, please click the link to apply.
When completing your application, please provide clear examples and evidence demonstrating how you meet the key essential criteria listed below. The information you provide will be used for shortlisting.
&nbsp;Key essential criteria:
1) A positive, customer-focused approach and the ability to communicate effectively with a wide range of people
&nbsp;2) Evidence of working well as part of a team and supporting others to achieve shared goals
&nbsp;3) Willingness to learn, follow instructions and work safely in a practical, operational environment
Please also highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
&nbsp;Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
&nbsp;Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
&nbsp;The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

MSCO Deckhand

Be the voice that makes a difference! Step into a role where every interaction matters! As a Contact Centre Advisor, you’ll be the friendly, knowledgeable first point of contact for Peabody residents. From calls and emails to live chat and social media, you’ll deliver a seamless experience -resolving queries quickly and making sure residents feel supported every step of the way. What You’ll Do You’ll take ownership of resident enquiries, providing clear, accurate advice and aiming for first-contact resolution wherever possible. When issues need specialist attention, you’ll escalate them promptly to the right teams. Along the way, you’ll keep detailed records, share insights to improve services, and play a key role in creating a positive experience for every resident. What We’re Looking For <ul><li>Proven experience in a contact centre or customer service environment</li><li>Excellent communication skills across telephone and digital platforms</li><li>Strong organisational and time management skills, with the ability to meet SLAs</li><li>Proficiency in CRM systems and contact centre software (e.g., Genesys)</li></ul>Working Hours: Our Contact Centre operates from Monday to Friday, 08.00 to 18.00. You will need to be available to work rotating shifts within this timeframe. This is a hybrid role working between the Ealing office and home. A competency sign off is required to enable home working and you will need to ensure you have a suitable home working set-up. Please note we have three 12 month and two 6 month positions available. At Peabody, we are committed to supporting your development. You will undergo a comprehensive training programme designed to provide you with all the tools and knowledge required to excel in your role. During this training period, which takes place full-time at our Ealing office, you will be assessed regularly to ensure you’re on track. The successful completion of these assessments is crucial to progressing in the role. Please be aware that the training programme is a three-week full-time commitment, running from Monday to Friday, 9.00am to 4.30pm. This role offers a fantastic opportunity to grow within a supportive environment and make a real difference in the lives of our residents. Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What We Offer <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li><li>Flexible and hybrid working (Please note that a competency sign off is required)</li></ul>Please read before applying: If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> Interviews will take place in person at the Ealing Gateway Office on Tuesday 13 January and Wednesday 14 January.





<ul></ul>

Peabody

Contact Centre Advisor

Job Description Customer Service Advisor Salary: £29,253 - £32,736 per annum&nbsp; Grade: C Fixed-Term Contract – 1 Year 37 Hours per Week&nbsp; We’re looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services.&nbsp; You’ll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service.&nbsp; Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided. DBS Check: At Basic level is required for this post. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date (Redeployment Only):&nbsp;18th December 2025 Closing Date (Internal &amp; External):&nbsp;4th January 2026 Interview Date: To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Jamie Baer – Team Leader Email: <a href="mailto:JXBaer@thurrock.gov.uk" target="_blank">JXBaer@thurrock.gov.uk</a>&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQDBw31o_y4RTqNrAb-Don13AYG6lRBo6EC1v8DRcC2PQNU?e=R8hMG2" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Customer Service Advisor - Contact Centre

Are you passionate about resolving issues and improving customer experiences? We’re looking for a Complaints Investigator who will play a key role in ensuring fair, timely, and effective resolution of resident complaints, in line with the 2024 Housing Ombudsman Complaint Handling Code. This role is essential in shaping a positive complaint-handling culture and building trust with our residents. What You’ll Be Doing In this role, you will lead comprehensive investigations into resident complaints, analysing evidence and working closely with internal teams and external contractors to reach fair outcomes. You will ensure every complaint is managed in line with the Housing Ombudsman Complaint Handling Code, maintaining accurate records within our CRM system and providing clear, transparent communication throughout. By identifying patterns and feeding back insights to colleagues, you’ll play a key part in resolving recurring issues and driving improvements in the way we deliver services. What We're Looking For<ul><li>Experience in complaint resolution within a contact centre or customer service setting.</li><li>Experience in social housing or public sector services (desirable).</li></ul>Skills and Knowledge<ul><li>Exceptional communication skills across phone, email, and other digital channels.</li><li>Strong organisational and time management abilities.</li><li>Confidence using CRM systems and contact centre tools (e.g., Genesys).</li><li>Strong understanding of the Housing Ombudsman Complaint Handling Code.</li></ul>This is a hybrid role working a minimum of 2 days a week at the Pitsea office.Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please Read Before Applying If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.You must have the right to work in the UK; we are unable to provide visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applications.Interviews will be taking place between Wednesday 14 January and Thursday 16th January. If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>





<ul></ul>

Complaint Investigator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3486/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4530/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 20 per week
Salary: £12.65 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 8 January 2026
Interviews in Fleetwood 15 January 2026

Customer Operations Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4335/CVP_0486_-_Conditions_of_Service_-.pdf" target="_blank">CVP_0486_-_Conditions_of_Service_-</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4336/CVP_0486_-_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_Deputy_Complaints_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4337/CVP_0486_-_PS_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_PS_Deputy_Complaints_Manager</a></li>
</ul>

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Are you passionate about delivering fair and effective solutions for customers?
Do you thrive in a role where every day brings new challenges and opportunities to make a real difference? If so, this could be the perfect role for you.
We are looking for an enthusiastic and proactive Deputy Complaints Manager to join our Customer Liaison Team. This team delivers a high-quality, customer-focused feedback service, helping staff and service users resolve complaints effectively and fairly.
In this role, you will:
<ul>
<li>Support the Complaints Manager in coordinating the Council’s Have Your Say feedback scheme.</li>
<li>Manage complaints relating to adult and children’s social care.</li>
<li>Liaise with the Local Government and Social Care Ombudsman.</li>
<li>Provide support to Subject Access Requests (SAR) and Freedom of Information (FOI) processes.</li>
</ul>
What We’re Looking For:
<ul>
<li>Excellent interpersonal and organisational skills.</li>
<li>Ability to work flexibly and collaboratively within a small team.</li>
<li>Strong problem-solving and communication abilities.</li>
</ul>
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Dion Jennings: 0151 443 2027 / <a href="mailto:dion.jennings@knowsley.gov.uk" target="_blank">dion.jennings@knowsley.gov.uk</a> &nbsp;&nbsp;&nbsp;
James Trainor:&nbsp; 0151 443 2306 / <a href="mailto:james.trainor@knowsley.gov.uk" target="_blank">james.trainor@knowsley.gov.uk</a>
If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Deputy Complaint Manager

Title: Customer Service - Intelligence and Speech AnalystContract Type: Fixed term contract for 2 Years, full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, TraffordWorking Location: AgileWorking Pattern: Monday to Friday 8:00am-4:00pm or 9:00am -5:00pmClosing date: Friday 2nd 2026 at 11pmInterview date: On a date to be confirmedPlease click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAKeQEOqFLUNtgReX0R9+I1ysRKKw6KpZHoB7rOFzEeuhXcT8byrihj5x4wwGlXYVB" target="_blank">Role Profile - Intelligence and Speech Analyst.docx</a>*Previous applicants may not apply (if prior applications were regretted within 12 weeks) <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Operational Support Team at L&amp;Q:Do you love turning conversations into actionable insights? Are you passionate about improving customer experiences through data and technology? This is your opportunity to make a real difference.As a Customer Service Intelligence, Speech &amp; Quality Analyst, you’ll play a key role in analysing customer interactions, monitoring service quality, and uncovering trends that shape our service strategyWe’re looking for a driven and customer-focused individual with exceptional analytical skills. The aim is to generate strategic insight and ensure consistent quality standards to drive customer satisfaction and process improvement.Are you up to the challenge? If you are, then you sound perfect for our team!Reporting into the Intelligence, Quality and Support Manager you will:<ul><li> Manage and maintain the speech analytics strategy, as well as design and implementation.</li><li>Use quality assurance system to enhance customer interactions to ensure compliance with quality standards and identify areas for improvement.</li><li>You will provide reports across the customer service directorate to provide accurate, reliable, and timely analysis. In order to create these reports, you will need to have strong communication skills and stakeholder management.</li><li>Collaborate with stakeholders to ensure quality assurance frameworks are being adhere to and discover actionable recommendations.</li><li>In this role, you will design and optimize IVR systems and telephony workflows to deliver seamless customer experiences</li></ul>This is a varied and challenging role that demands technical, communication and people skills. Your insights will help drive improvements needed to keep L&amp;Q at the forefront.Your impact in the role:Customer conversations hold valuable insights, but they often go untapped we need this role to:<ul><li>Unlock hidden trends in customer interactions to improve service quality and efficiency.</li><li>Ensure compliance and consistency across all communication channels.</li><li>Drive proactive improvements by identifying root causes and recommending solutions.</li><li>Support strategic decisions with data-backed intelligence that enhances customer satisfaction.</li><li>Oversee and manage the telephony system, ensuring optimal performance, configuration, and integration with analytics tools.</li></ul>What you'll bring:<ul><li>The ideal candidate will have previous experience with a Housing background</li><li> Significant data analysis experience with strong statistical problem-solving and analytical skills, ideally within housing.</li><li>Strong background of report design alongside meaningful analysis. Advanced in the use of Excel, VBA, Power Bi, Dynamics 365</li><li>Speech analytics design, process, system, and analytics experience</li><li>Experience in contact centre telephony and IVR design</li><li>Experience using a speech platform, in a customer service role to drive performance</li><li>Strong communication, collaboration, and stakeholder management skills</li></ul>If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ





<ul></ul>

London and Quadrant Housing Trust

Customer Service- Intelligence and Speech Analyst - 7366

<h4>Why Southwark?</h4>Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We are seeking a dedicated and enthusiastic Leisure Team Leader to join our growing team. If you have a passion for customer service, excellent leadership skills, and a commitment to delivering outstanding facilities, this is the perfect opportunity to make an impact in a dynamic environment at Southwark Leisure Centres.<h4>What You'll Be Doing</h4>As a Leisure Team Leader, you’ll be responsible for overseeing daily operations, ensuring the highest standards of safety, cleanliness, and customer service, and leading a fantastic team of Recreation Assistants. Your leadership will drive the success of the centre, ensuring smooth operations while delivering a great experience for our visitors.Your Key Responsibilities:<ul><li>Maintain the highest standards of safety, cleanliness, and security across all areas of the leisure centre, in line with all policies, procedures, and regulations.</li><li>Provide effective, visible leadership to your team, ensuring high performance and adherence to procedures.</li><li>Ensure your team deliver top-notch customer service, addressing customer queries and complaints professionally and promptly.</li><li>Support the Duty Manager in maintaining operational standards, records, and financial procedures. Take on specific areas of responsibility as needed.</li><li>Ensure the leisure centre opens on time and closes securely at the end of each day, following all necessary protocols.</li><li>Maintain effective communication with the Line Manager and team ensuring smooth shift transitions and operational efficiency.</li><li>Support the ongoing training and development of your team, conducting performance reviews and offering feedback to ensure continuous improvement.</li></ul>About YouWe’re looking for a proactive and enthusiastic leader with a passion for customer service and team development. You’ll bring:<ul><li>Experience in a leisure or customer service-focused environment</li><li>Strong leadership and team management skills</li><li>Excellent communication and interpersonal abilities</li><li>The ability to stay calm under pressure and handle emergencies effectively</li><li>A commitment to maintaining high operational standards</li><li>A flexible, proactive attitude with a keen focus on continuous improvement</li></ul><h4>What We're Looking For</h4>Closing date: 29 December 2025Interview Date: 08 January 2026Guaranteed Interview SchemeAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:- Members of the Armed Forces and veterans- Are currently in care, or have previously been in care- If you consider yourself to be disabled or if you have a long-term health conditionWe are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.<h4>Additional Information</h4>This role is classed as Regulated Activity under safeguarding legislation. To help us ensure the safety and wellbeing of those we support, you’ll be asked to declare all cautions and both spent and unspent convictions as part of the recruitment process.Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.Why Join Us?<ul><li>Make a Difference: Help shape a leisure service that truly benefits the community.</li><li>Professional Growth: Access development opportunities to enhance your skills and career.</li><li>Be Part of Something New: Join us as we build a modern, customer-focused leisure service.</li></ul>Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2678792&amp;ptId=110379" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Leisure Team Leader

Title: Central Services CoordinatorContract Type: Permanent Full time 36.25 hours per weekSalary: £24,700 per annum Grade: 4Reporting Office: Manchester, Trafford Persona: Office based from CleanStart officeWorking Pattern: 8 to 4pm Monday to Friday Closing Date: 22nd December at 9amInterview Dates: 5th and 6th January 2026<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAmlcKVQ81avnyfqurlQg38pLSLXlfCTHre3GWXgzzxbvWuCx1r6fOG5cuV+savg/w" target="_blank">Role Profile CSC.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, Lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Cleanstart Team at L&amp;Q:Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results.By joining us, you’re not just stepping into an operational role — you’re becoming part of a company deeply committed to social impact.L&amp;Q runs a wide range of initiatives designed to support people facing disadvantage, including our award-winning CleanStart programme (<a href="https://www.lqgroup.org.uk/cleanstart" target="_blank">https://www.lqgroup.org.uk/cleanstart</a>). CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.If this sounds like you, we would love for you to apply!Your impact in the role:As a Central Services Coordinator, you’ll be the first point of contact for residents, staff, contractors and internal teams. You’ll manage a high volume of queries, schedule work for our on-site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.You’ll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.This role is central to how we deliver services — ensuring customers receive fast, consistent and high-quality support. <ul><li>Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.</li><li>Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.</li><li>Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.</li><li>Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.</li><li>Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.</li><li>Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.</li><li>Escalating safeguarding concerns, risks, or service failures in line with policy.</li><li>Ensuring all communication and record-keeping meets our quality standards and reflects our L&amp;Q values.</li></ul>What you'll bring:<ul><li>Experience managing high-volume customer or staff queries in a complex environment.</li><li>Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.</li><li>Strong IT skills (CRM systems, databases, Outlook, Excel).</li><li>A methodical and detail-focused approach with a commitment to data accuracy.</li><li>Confident communication skills across multiple channels.</li><li>A proactive, solutions-focused mindset with sound judgement.</li><li>Understanding of safeguarding principles.</li><li>Ability to build strong working relationships with a wide range of internal and external partners.</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us! <ul></ul>

Central Service Coordinator Clean Start

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3379/JD__BPO__Customer_Services_Officer__-_Parking_Disputes.pdf" target="_blank">JD__BPO__Customer_Services_Officer__-_Parking_Disputes</a></li>
</ul>

Please apply online via the link provided.



Job Title: PCN Disputes Officer - Customer Services
Language: UK
Company:
Job Location:
Location:
Region: London
Country: United Kingdom
Organisation: Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number: HCAA02720
Service: Street Scene
DBS Required: No
Organisation Logo: Hackney Council
Salary: per Min Max In
Agreement Type: Permanent
Work Pattern: Full Time
Contracted Hours: 36
Grade: SO1
SCP Range: £40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer-focused individuals to join our busy Customer Services Parking Disputes Team. Parking is often a contentious issue, which requires a sensitive approach in order to balance competing traffic management demands with expectations of our customers and partners.
Our team receives over 8,000 incoming challenges and representations each month, which have to be considered within timeframes set by the legislation and as recommended by the Secretary of State for Transport. Over the last five years, our service area achieved the highest performance amongst all London Councils, with over 76% of all cases going in the Council’s favour at the London Tribunals. We believe in a first-class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers
- Getting things done right the first time
- Simplifying and continually improving our processes
As the Customer Services PCN Disputes Officer, you will need to ensure that disputes and appeals relating to penalty charge notices are thoroughly investigated, and that members of the public receive high-quality and well-drafted responses. Your role will require you to have an analytical mind, excellent letter writing and investigative skills, and the ability to make decisions based on clear parking policies and consideration guidelines.
You will be required to show high standards of customer service at all times, whilst delivering high quality and courteous responses, primarily in writing but also by phone and email. This will include recognising vulnerable customers, delivering fair and balanced outcomes, and ensuring that the right balance is struck between local policies and individual circumstances.
You will also undergo extensive in-house training which will be delivered by our experts, who will equip you with the necessary knowledge. Subsequent Level 3 NVQ accreditation will also need to be obtained.
About Us
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation.
We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance
- Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)
- Unrivalled pension scheme
- Flexible working options (family friendly policy)
- Ability to work from home
- A comprehensive training and development
- A range of discounts, including subsidised gym membership
- Access to financial and season ticket travel loans
- Health and wellbeing benefits
We are also a member of the Cyclescheme and we encourage the use of sustainable transport
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at <a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
Key Accountabilities:
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications: 04 January 2026 (22:59)
Interview date: w/c 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

PCN Disputes Officer - Customer Services

The Customer Relations Team handles complaints for all corporate and social care services. We are seeking a person who is committed to working within the small but busy Customer Relations Team. The successful candidate will have excellent communication and ICT skills, including knowledge of Word and Excel at an advanced level, and be responsible for: <ul><li>monitoring the team’s mailboxes and navigating the council’s electronic systems to prioritise and manage corporate and social care complaints. </li><li>accurately logging and assigning complaints to departments across the council, coordinating responses and monitoring for timeliness, ensuring accurate records and filing are maintained. </li><li>producing data, charts and graphs, and analysing them to report on the council’s performance. </li></ul>The role may, on occasion, require the successful candidate to listen and take complaints over the telephone, using the highest customer service standards. This will include corporate and social care complaints, the subject of which could be sensitive and potentially upsetting. The successful candidate will portray a professional image, possess excellent listening skills, have a calm manner, and be able to take notes to document the customer’s complaint. This person must be able work under pressure and use initiative. They will know when it is appropriate to refer to a more senior member of the team or manager. Interviews will take place on 12 and 13 January 2026. Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Customer Relations Team are seeking a Customer Relations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Medway Council

This is Medway

Customer Relations Officer

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





<ul></ul>

East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

14 Customer Service Jobs