{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1745144617743,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"9f833a6d-fbf7-45cb-9696-b4baf293830c","title":"Customer Service Assistant x2 posts","employer":"Knowsley Council","department":"","location":"Knowsley Metropolitan Borough Council, Municipal Buildings, Huyton, L36 9UX, Hybrid Working","locationType":2,"description":"<p>Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success</p>\n<p>2 Posts - Fixed Term for 12 months</p>\n<p>We are looking to recruit a highly motivated, customer focused individual to join our busy and demanding Customer Services Team. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers ensuring as many enquiries as possible are resolved at first point of contact to maximise customer satisfaction</p>\n<p>You will provide first point of contact to customers dealing with general enquiries via telephone, live chat and face-to-face giving advice and assistance on a range of Council Services</p>\n<p>Previous experience of delivering excellent customer service, together with excellent communication and IT skills and an ability to deal courteously and sensitively with enquires.</p>\n<p>We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.</p>\n<p>We will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.</p>\n<p>We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.</p>\n<p>If after reading the Job Description and Person Specification you have any questions and would like an informal discussion about the post, please contact <a href=\"mailto:alison.eustance@knowsley.gov.uk\">alison.eustance@knowsley.gov.uk</a> and Julie.johnson@knowsley.gov.uk</p>\n<p>If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.</p>\n<p>Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.</p>","shortDescription":"","salaryDescription":"£24,790 - £25,183 per annum","publishDate":"2025-04-11T12:17:00.000Z","expirationDate":"2025-04-20T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f251d053-6bbc-4e54-81f9-15c0527e8b3b.jpg","score":1,"featured":false,"enhanced":false},{"id":"44c544ba-7dfb-4a0d-9a13-bcee2c8f089f","title":"Customer Service Officer (Tolls) PM Shift","employer":"Liverpool City Region Combined Authority","department":"","location":"Tunnels Tolls","locationType":3,"description":"<p><strong>**Previous applications submitted need not apply**</strong></p>\n<p><strong>About the Role</strong></p>\n<p>To deliver a high standard of customer service to all customers using the Mersey Tunnels. You will be required to work in the toll booths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, taking payment from customers, and offering them advice, information, and general assistance.</p>\n<p>You will need to be self-motivated, with cash handling experience and a proven track record in first line contact with the public, in a customer driven service environment. Good communication and numerical skills are also essential for delivering the quality customer service required by the Liverpool City Region Combined Authority. </p>\n<p><strong>The part-time PM position works for 4 hours per day Monday – Friday, with start times between 15:00-18:00</strong></p>\n<p><strong>This is a fixed term role until 31/03/2026.</strong></p>\n<p><em> <br></em><strong>About the person</strong></p>\n<p><strong>Putting customers at the heart of everything you do.</strong></p>\n<p>Anticipating and meeting customer needs and expectations through: -</p>\n<ul>\n<li>•‍The provision of information, guidance, and assistance to customers.</li>\n<li>•‍Ensuring the smooth flow of traffic.</li>\n<li>•‍Assisting customers wherever and whenever required.</li>\n<li>•‍Assist Team Leader in configuration of lanes during times of customer demand.</li>\n<li>•‍Assist Team Leader in provision of a safe route for emergency vehicles.<br><br>\n</li>\n</ul>\n<p>Working within the established procedures in respect of handling cash or cash equivalents including: -</p>\n<ul>\n<li>•‍Classification of all vehicles using attended lanes.</li>\n<li>•‍Operation of concessionary schemes.</li>\n<li>•‍Provision of change to customers if applicable.</li>\n<li>•‍Ensuring security of cash.</li>\n<li>•‍Checking notes for authenticity.</li>\n<li>•‍Facilitating card payments.</li>\n</ul>\n<p> </p>\n<p><strong>Understanding and meeting health and safety duties and responsibilities.</strong></p>\n<p>Operating in a safe way by: -</p>\n<ul>\n<li>•‍Complying with safe systems of work.</li>\n<li>•‍Following health and safety instructions.</li>\n<li>•‍Using PPE and other health and safety equipment.</li>\n</ul>\n<p>Assist in the safe operation of the Mersey Tunnels by: -</p>\n<ul>\n<li>•‍Relaying messages to and from customers and Team Leader in relation to any hazards.</li>\n<li>•‍Assisting the Team Leader in the event of emergencies/evacuations.</li>\n</ul>\n<p> </p>\n<p><strong>Having an appropriate level of knowledge of equality legislation and how it affects your service area.</strong></p>\n<p>Promoting equality and diversity by: -</p>\n<ul>\n<li>•‍Recognising and addressing the needs of different customers.</li>\n<li>•‍Adapting your approach to meet the needs of different customers.</li>\n<li>•‍Recognising, respecting, and valuing the diversity of your colleagues.</li>\n</ul>\n<p><em> </em></p>\n<p><strong>If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.</strong></p>\n<p><strong>Please note that this vacancy may be closed early if a sufficient number of applications are received. </strong></p>\n<p> </p>\n<p><strong>About the organisation</strong></p>\n<p>The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.</p>\n<p>The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.</p>\n<p> </p>\n<p><strong>Staff benefits </strong></p>\n<ul>\n<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>\n<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>\n<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>\n<li>•‍Flexible and hybrid working</li>\n<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>\n<li>•‍Automatic enrolment to our Westfield Health Programme</li>\n<li>•‍Corporate discounts at council-owned gyms</li>\n<li>•‍Bike to Work Scheme</li>\n<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>\n</ul>\n<p> </p>\n<p><strong>Equality, Diversity & Inclusion </strong></p>\n<p>We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.</p>\n<p>The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.</p>\n<p> </p>","shortDescription":"","salaryDescription":"£14,366 - £14,743","publishDate":"2025-04-08T09:30:00.000Z","expirationDate":"2025-04-25T14:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/aa47944f-3052-467b-8609-5d0c6ad6f4fe.jpg","score":1,"featured":false,"enhanced":false},{"id":"f7b0776e-5824-4e9c-b2c9-dc6978d50afe","title":"Customer Service Officer (Tolls) AM Shift","employer":"Liverpool City Region Combined Authority","department":"","location":"Tunnels Tolls","locationType":3,"description":"<p><strong>**Previous applications submitted need not apply**</strong></p>\n<p><strong>About the Role</strong></p>\n<p>To deliver a high standard of customer service to all customers using the Mersey Tunnels. You will be required to work in the toll booths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, taking payment from customers, and offering them advice, information, and general assistance.</p>\n<p>You will need to be self-motivated, with cash handling experience and a proven track record in first line contact with the public, in a customer driven service environment. 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A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.</p>\n<p>The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.</p>\n<p> </p>\n<p><strong>Staff benefits </strong></p>\n<ul>\n<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>\n<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>\n<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>\n<li>•‍Flexible and hybrid working</li>\n<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>\n<li>•‍Automatic enrolment to our Westfield Health Programme</li>\n<li>•‍Corporate discounts at council-owned gyms</li>\n<li>•‍Bike to Work Scheme</li>\n<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>\n</ul>\n<p> </p>\n<p><strong>Equality, Diversity & Inclusion </strong></p>\n<p>We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.</p>\n<p>The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.</p>\n<p> </p>","shortDescription":"","salaryDescription":"£14,366 - £14,743","publishDate":"2025-04-08T09:30:00.000Z","expirationDate":"2025-04-25T14:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/43ef6822-a3de-46f1-b188-9cf64f17e52b.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":3,"page":1,"pageSize":20,"facets":{"ContractType":{"2":2,"5":1},"WorkingPatterns":{"1":1,"2":2},"EmployerType":{"local government":3},"PublishDate":{"1":0,"2":0,"3":0,"4":3,"5":3},"LocationType":{"2":1,"3":2},"JobTypes":{"customer service":3}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":53.48621,"lng":-3.0191793},{"lat":53.311543,"lng":-3.0191793},{"lat":53.311543,"lng":-2.818},{"lat":53.48621,"lng":-2.818},{"lat":53.48621,"lng":-3.0191793}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1745144617864,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"liverpool",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer-service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"liverpool\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer-service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1745144617808,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer-service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer-service\"]"}]}

Customer Service job vacancies in Liverpool

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Customer Service job vacancies in Liverpool

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Customer Service Assistant x2 posts

Knowsley Council

£24,790 - £25,183 per annum

Knowsley Metropolitan Borough Council, Municipal Buildings, Huyton, L36 9UX, Hybrid Working (Hybrid)

Posted 9 days ago

Closing in 5 days

Customer Service Officer (Tolls) PM Shift

Liverpool City Region Combined Authority

£14,366 - £14,743

Tunnels Tolls (On-Site)

Posted 12 days ago

Closing in 5 days

Customer Service Officer (Tolls) AM Shift

Liverpool City Region Combined Authority

£14,366 - £14,743

Tunnels Tolls (On-Site)

Posted 12 days ago

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