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<p>Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!</p><p>We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:</p><ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul><p><strong>About the role</strong></p><p>Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.</p><p>The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.</p><p><strong>Who we’re looking for</strong></p><p>We’d love to hear from you if you:</p><ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul><p><strong>What we offer</strong></p><p>When you join us your expertise, skills and experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.</p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>We are conveniently located close to Oxted Station and have some on-site parking.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.</p><p>Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.</p><p><strong>Diversity statement</strong></p><p>At Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.</p><p>We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.</p><p><strong>Want to know more?</strong></p><p>If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.</p><p>For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.</p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. </p><p>Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. </p><p>When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. </p><p>Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.</p>





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Tandridge District Council

Customer Services Advisor

<h4>About the role</h4><h4>Role Summary</h4><p>To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.</p><h4>Salary:</h4><p>£27,000 to £29,000</p><h4>Hours of Work:</h4><p>40</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>I have worked in social housing for 11 years in the repairs department. I started my journey working in the call center, I then moved into planning and progressed into a senior manager. As the senior planner I am responsible for a team of planners who are the pivotal point for the repairs contract. In my spare time I like gardening, reading, and spending time with my family.</p><p>Emily Johnson, Senior Planner</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>• Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and<br>specialist subcontractor resources available and develop and implement robust and effective procedures to<br>achieve contract requirements.<br>• Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided<br>appropriate appointment slots for the type of work and that the appointments are managed geographically to<br>be travel efficient. Promote and maximize 1st time fix<br>• To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and<br>interactive planner and thereafter completed within target timescales leading to delivery of contractual key<br>performance indicators.<br>• Monitor systems to ensure appointments made are kept by the workforce, all system administration including<br>completions, rejected appointments and contractor information and report appointment failings immediately<br>to the manager.<br>• Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP<br>target. Ensure all works are scheduled in a timely manner with the appropriate resource allocated. Report any<br>trends to manager for system review.<br>• Production, monitoring and communication of WIP to include routine and voids works versus target<br>• A clear commitment to a customer-centred service and continuous improvement.<br>• Work with Supervisors and Managers to provide feedback relating to operative conduct, absence,<br>performance including PDA usage formed from daily checks<br>• Coordinate appointments where multiple trades or subcontractors are required to attend<br>• To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to<br>commence pending materials, tests and overall timescales to optimise service delivery and productivity<br>• To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and<br>respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery<br>• Liaise with the client to ensure all relevant databases are up to date.<br>• Assist with the collation of supplies and material information from our approved suppliers and record cost<br>data appropriately.<br>• Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required<br>from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team<br>TCH Repairs (additional training will be provided as required)</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><h4>Key Skills &amp; Competencies</h4><p>• Previous Planning/Scheduling experience - Essential<br>• Confident using Microsoft excel, word and outlook - Essential<br>• Ability to communicate effectively both verbally and in writing - Essential<br>• Be able to work as a team and independently - Essential<br>• Previous experience in social housing repairs and maintenance - Desirable</p><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>25 days, increasing to 28 days at 5-years of service and 30 days at 10-years service</li><li>Pay review every year.</li><li>Up to £3,000 colleague referral fee.</li><li>Contributory pension scheme with 4% to 10% matched contributions.</li><li>Life Insurance.</li><li>24/7 Digital GP service and counselling helpline (including face to face sessions)</li><li>Free eye test voucher annually and contribution towards glasses.</li><li>Free annual flu jab.</li><li>Two volunteer days per year.</li><li>Extensive annual staff wellbeing programme of events.</li><li>Career development and vocational training opportunities.</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 14 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Apply now</a>





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2 Customer Service Jobs in Maidstone, UK