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Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for our communities and our workforce.Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Customer Services Officer.The post holder will be based within our Contact Centre Team. This is a frontline role responsible for the delivery of customer service advice to our residents, working both from home and our Town Hall Contact Centre, on a rota basis.We are looking for an individual with skills and experience as follows:<ul><li>Experience of working within a customer-focused front-line service, preferably in Local Government</li><li>Good telephone and communication skills</li><li>The ability to deliver high quality, customer focused advice</li><li>Experience of CRM / Contact Centre telephony systems</li><li>Good problem solving and decision making skills</li><li>An understanding of Housing Benefit and Council Tax legislation is desirable but not essential.</li></ul>St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.Equality &amp; DiversityWe encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles





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1 Customer Service Job in Manchester, UK