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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0016/Customer_Service__Advisor_JD_0925.pdf" target="_blank">Customer_Service__Advisor_JD_0925</a></li>
</ul>

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.
Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.
If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>&nbsp;



We are looking for an enthusiastic and confident Customer Service Advisors to join our fantastic Customer Services Team at Rutland County Council.&nbsp; This is a chance to make a positive difference to how we deliver effective customer services to our Rutland community.&nbsp; As a unitary council we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customer’s experience.
About you…
<ul>
<li>Experience in a similar Customer Service Advisor role delivering a “one-stop” service</li>
<li>Confident, and adaptable with excellent interpersonal and communication skills</li>
<li>Able to act with diplomacy and tact at all levels and be discreet with confidential information</li>
<li>Able to deal with challenging situations whilst remaining calm and professional</li>
<li>Solution focused, able to resolve queries and deliver positive outcomes for customers</li>
</ul>
About the role…
As a Customer Service Advisor, you will be responsible for:
<ul>
<li>To act as the first point of contact for customers via phone, online and face to face interactions</li>
<li>To take responsibility for resolving customer enquiries in professional efficient and sensitive manner</li>
<li>To record and maintain customer contact information accurately and in line with the available technology and processes</li>
<li>To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries</li>
</ul>
Not everyone can deliver effective customer services, however this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.
The Customer Service Advisor interviews will be held on 13 November 2025.&nbsp; Please be advised this could be subject to change, in which case we will give appropriate notice.
Our offer to you:
We offer work that makes a difference to people’s lives, a safe working environment; structured salary reviews; generous annual leave entitlement plus 8 days paid bank holidays; local government pension scheme; occupational health service and flexible working policies to enable you to balance work and home commitments.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Lizzy Dungworth, Customer Experience Manager on 01572 758241or at <a href="mailto:edungworth@rutland.gov.uk" target="_blank">edungworth@rutland.gov.uk</a>
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies.&nbsp; If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set-up process.&nbsp;&nbsp; Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.&nbsp; Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.

Rutland County Council

Customer Service Advisors x2

About the roleNorth Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International PoolWe have an opportunity for two part leisure customer advisors. One contract being 24.25 hours per week -Monday - 14.00-20.00Thursday - 9.00-16.00Friday - 15.00-19.00Saturday - 7.45-15.00 The other contract being 19.25 hours per week - Tuesday - 16.00-22.00Wednesday 16.00-22.00Saturday - 9.00-16.15What will you be doing?<h4>Main Duties and Responsibilities :</h4>(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)<ul><li>To develop and maintain an in depth knowledge of the range of services provided by culture and leisure. </li></ul><ul><li>Operating the admissions system in accordance with laid down procedures in respect of –</li></ul><ul><li>Adding new members and required subscriptions. </li><li>Modifying / Updating member records. </li><li>Taking / Confirming bookings for individual activities, courts, classes, courses and holiday activities. </li><li>Answering the telephone and general enquiries as stipulated under facility procedures. </li></ul><ul><li>To use exceptional customer service skills to provide an efficient and friendly service to customers across al communication channels. </li></ul><ul><li>Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities. </li></ul><ul><li>To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports. </li></ul>About youWe need you to - <ul><li>Deliver excellent customer care </li><li>Undertake receptionist duties</li><li>Ensure high levels of cleanliness and excellent health and safety standards</li><li>Be a team player and effective communicator</li><li>Support our varied program of activities and sessions</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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2 Customer Service Jobs in Market Harborough LE16, UK