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<h2>Job introduction</h2>
<p>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.</p>
<h2>About the role</h2>
<p>We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.</p>
<p>In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.</p>
<p>You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.</p>
<p>Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.</p>
<p>This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.</p>
<h2>Additional information</h2>
<p>You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.</p>
<p>With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.</p>
<p>If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.</p>
<h2>Company information</h2>
<p>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.</p>
<p>Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;</p>
<p>Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank"><strong>what its like to work at West Northants Council.</strong></a></p>
<p>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner</p>
<p>The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank"><strong>what DEI means to us</strong></a>.</p>
<p>If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.</p>
<p><strong>West Northants Council, where careers thrive.</strong></p>

1 Customer Service Job in Market Harborough LE16, UK