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About the roleYou will play a vital role in delivering first point of contact Customer Services for your local authority. No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment. You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply. If you wish to discuss any aspect of this role, please ring 0300 126 3000 and ask to speak to Kelly or Kathryn.Comprehensive training will be given in all aspects of customer services work. What will you be doing?To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner. <ol><li>To facilitate customer access to Council and partner services.</li><li>To operate technology and equipment necessary efficiently and effectively to the position. </li><li>To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.</li><li>To accurately and efficiently complete administrative tasks relating to Council and partner services.</li><li>To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.</li><li>To comply with and promote the Council’s policies on equality of opportunity.</li><li>To undertake such other duties that are consistent with the job purpose and grade of post.</li></ol>About youYou will have direct experience in providing in-depth advice to the public, either face to face or by telephone.You will have great communication skills with a warm and friendly personality. You will be flexible, adaptable and reliable, with a positive can-do attitude. Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Customer Services Advisor

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<h2>Job introduction</h2>
You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.
<h2>About the role</h2>
We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.
In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.
You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.
Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.
This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.
<h2>Additional information</h2>
You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.
With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.
If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.
<h2>Company information</h2>
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;
Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.
West Northants Council, where careers thrive.

2 Customer Service Jobs in Market Harborough LE16, UK