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<h4> Location </h4> Force Headquarters, Leicestershire <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> B - Contact Management Dept. <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4><p>Salary</p></h4><p>£26,106 - £29,109</p><h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37:00 <h4> Additional Working Conditions </h4> Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> RV <h4> Description </h4><p><strong>Make the difference when it truly matters! </strong></p><p>Being a <strong>Contact Handler</strong> means you are the first point of call for our communities when they need us the most.</p><p>You’ll be part of a dedicated team dealing with emergency situations, identifying incidents, assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital.</p><p>Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly. </p><p>You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time. You’ll be the first point of contact for individuals at their most vulnerable, ensuring you’re listening and accurately recording every part of the call.</p><p>This role has a fixed based at Force Headquarters, Leicestershire Police and is full-time.</p><p><strong>The Shifts</strong></p><ul><li>24 hour, 7 days a week shift pattern</li><li>Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends</li><li>Typical shifts within the pattern are 07:00 - 19:00 or 19:00 - 07:00</li></ul><p><strong>Salary:</strong></p><ul><li>Basic starting salary of £26,106 during training (approx. 11-13 weeks).</li><li>Gross pay is around £33,718, including shift allowance and weekend working.</li><li>The top salary for the role is around £38,103, and will be reached through annual increments over 5 years.</li></ul><p>So, if you’re an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills, and want to help people when they need us the most, this is the job for you!</p><p><strong>What’s in it for you?</strong></p><p>At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of <a href="https://careers.leics.police.uk/what-we-can-offer-you" target="_blank">reward and benefits</a>that are available to all our staff and officers.</p><p><strong>What’s next…</strong></p><p>If this sounds like the role for you, please <strong>click apply</strong> to complete your application describing how you meet the essential criteria listed on the job description.</p><ul><li><strong>Application deadline - 6 July 2025 at 23:55</strong></li><li><strong>Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.</strong></li><li><strong>Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.</strong></li></ul><p><strong>To find out more, register for our upcoming information webinars:</strong></p><ul><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1060" target="_blank">17th June 2025 at 5pm</a></strong></li><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1061" target="_blank">19th June 2025 at 10am</a></strong></li><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1062" target="_blank">23rd June 2025 at 5pm</a></strong></li><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1063" target="_blank">25th June 2025 at 1pm</a></strong></li><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1064" target="_blank">30th June 2025 at 5pm</a></strong></li><li><strong><a href="https://shrsc.tal.net/vx/lang-en-GB/appcentre-3/candidate/postings/1065" target="_blank">4th July 2025 at 10am</a></strong></li></ul><p>To find out more about <strong>Leicestershire Police</strong> and understand how you can make a difference visit our<a href="https://careers.leics.police.uk/" target="_blank"><strong>careers website</strong></a><strong>.</strong></p><p>We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.</p><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-5a59426144cc/candidate/download_file_opp/8705/56782/1/0/f7189634ff2ccbf71586fc8ce4ba2e22d57fe1a2" target="_blank"> Contact Handler.pdf – 196KB </a><br>





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Contact Handler

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<p>Please apply online via the quick apply link provided.</p>
<p>No CV required</p>



<p>Charity Retail eBay Volunteer<br>&nbsp;<br>Be there when it matters as a Sue Ryder Volunteer</p>
<p>As a Retail eBay Volunteer in one of our Sue Ryder charity shops, you will identify and research a range of products that have been donated ready to be listed on the Sue Ryder eBay page to maximise revenue.</p>
<p>This role requires a keen eye for items that can make more online than in the shop. In this role you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work.</p>
<p>The Role:<br>• Researching and value items<br>• Photograph items to sell<br>• Preparing items for dispatch to the ebay hub<br>• Sorting, labelling, pricing of stock<br>• Write descriptions for item listings<br>• Greeting and helping customers<br>• Light cleaning/tidying duties to keep the shop inviting and well presented</p>
<p><br>About you:<br>• Enjoy helping and engaging with customers<br>• Competent with IT &amp; a good level of literacy<br>• Ability to work as part of a team<br>• Reliable<br>• Have similar experience using eBay or equivalent Ecommerce platforms.<br>&nbsp;<br>Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.</p>
<p>We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp;<br>&nbsp;<br>Please note - we do have a minimum age requirement in our shops of 18.&nbsp;</p>
<p>About Sue Ryder:<br>Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.<br>&nbsp;<br>We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.<br>&nbsp;<br>*Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin*<br>&nbsp;<br>If you have any questions, please contact our team at&nbsp;<br><a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp;<br>or visit:&nbsp;<br><a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a></p>

2 Customer Service Jobs in Nottingham, UK