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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/7236/Job_Description_CS_Officer_Grade_4_Waste_2026_Karen_Staff.pdf" target="_blank">Job_Description_CS_Officer_Grade_4_Waste_2026_Karen_Staff</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Are you looking for a role with variety and the opportunity to deliver a high standard of service to our residents across the Borough?
Would you like to be part of an experienced, enthusiastic, and supportive team?
We have an exciting opportunity available for 2 Customer Service Officers, to join us as key members of the Customer Services Team here at Wokingham Borough Council, on a full time, 5-month fixed term contract.
As a Customer Service Officer, you’ll play an important role in supporting the waste service changes taking place in June as part of our new waste contract.
We’re looking for an enthusiastic team member with great communication skills who can help, guide, and resolve a wide range of enquiries. We want every interaction with our residents to be as positive and helpful as possible.
You’ll handle enquiries that come in by phone, email, webchat, or in person at our Wokingham office at Shute End. These enquiries will cover a broad range of Council services.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays
⭐ Enrolment to an excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more!&nbsp;
Key Responsibilities:
<ul>
<li>Support the efficient and consistent handling of customer cases, ensuring needs are met and good practice is shared.</li>
<li>Help improve the customer journey by understanding needs and contributing to faster, simpler and more responsive services.</li>
<li>Promote customer self-service and identify further opportunities to enable it.</li>
<li>Manage straightforward customer issues and know when to seek advice from colleagues or specialists, maintaining confidentiality in line with policy and data protection laws.</li>
<li>Contribute to the ongoing improvement of processes and procedures, drawing on best practice where appropriate.</li>
</ul>
Candidate Requirements:
<ul>
<li>The ability to listen and extract and assess important information.</li>
<li>A strong customer service ethos, striving to continually improve our customer’s experience.</li>
<li>A can do, confident attitude; trustworthy, dependable and delivers on what is promised.</li>
<li>A desire to improve their skills, knowledge and experience.</li>
<li>The ability to multi-task in a fast-paced, reactive environment.</li>
</ul>
Our Area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you’re interested in this exciting opportunity, click the link below and apply today!
Alternatively, for an informal discussion please contact: Karen Staff, Customer Services Lead at <a href="mailto:karen.staff@wokingham.gov.uk" target="_blank">karen.staff@wokingham.gov.uk</a>
Closing date: Sunday 1st February 2026, 11pm
Interview date: TBC
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. &nbsp;Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Customer Service Officer

Driver and Vehicle Standards Agency

Senior Customer Relationship Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6452/SHBC_Recruitment_Pack_-_Nov_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_Nov_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/6455/Job_Profile_Operations_Assistant__2___1_.docx" target="_blank">Job_Profile_Operations_Assistant__2___1_</a></li>
</ul>

Please apply online via the link provided.
Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. &nbsp;If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email <a href="mailto:recruitment@surreyheath.gov.uk" target="_blank">recruitment@surreyheath.gov.uk</a> or telephone 01276 707126.
For technical issues, please contact Jobsgopublic directly.
Privacy Notices
<a href="https://www.surreyheath.gov.uk/about-council/information-and-data/privacy/" target="_blank">Surrey Heath Borough Council Privacy Notice</a>
<a href="https://www.gov.uk/government/publications/standard-and-enhanced-dbs-check-privacy-policy/standard-and-enhanced-dbs-check-privacy-policy#:~:text=Your%20right%20to%20access%20to,provide%20you%20with%20a%20copy/." target="_blank">Standard &amp; Enhanced DBS Check Privacy Policy</a>
<a href="https://www.gov.uk/government/publications/basic-dbs-check-privacy-policy/" target="_blank">Basic DBS Check Privacy Policy</a>



oin Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
About the Role&nbsp;
Camberley Theatre is seeking an Operations Assistant to support with the general activities within the theatre.&nbsp; The successful applicant will be responsible for day-to-day tasks such as taking in deliveries, room set-ups, hospitality preparations for functions, light maintenance and cover for Box Office and Front of House where required.&nbsp; The role will also include regular duty management, ensuring the efficient and safe delivery of all theatre Front of House operations during shows and events.&nbsp; The role is a permanent, part-time position with hours allocated on a rota basis dependent on business needs.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
This role is ideal for individuals who enjoy variety in their work and flexibility within their shift pattern.&nbsp;
About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have good communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Friday 30th January&nbsp;
Interview date: Friday 13th February
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Surrey Heath Borough Council

Operations Assistant

3 Customer Service Jobs in Sandhurst, UK